ITunes 11.0.4 crashes during sync of multiple iOS devices

I am helping a coworker out with an issue he is having with his PC (Windows 7 64bit). He just recently updated to iTunes 11.0.4 and tried to sync an iPhone, iPod, and two iPads. At first iTunes would crash as soon as it would open, so I turned off the auto sync. Then I connected the device and during the sync (step 2 of 5) iTunes would crash. I went through and unchecked everything so that it wouldn't actually sync anything and it still crashed. I reinstalled iTunes straight from apple.com and still had the same problem. I will be looking at it again tomorrow and plan on completely removing iTunes and then reinstalling rather than the reinstall/repair accompanied with a restart of everything. Does anyone have any other ideas on what I could do?

Hi, Krash. 
Here is an article that you may find helpful in troubleshooting the issue you are experiencing with iTunes unexpectedly quitting. 
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/ts1717
Regards,
Jason H. 

Similar Messages

  • Gamecenter sync with multiple ios-devices

    My grandparents have 3 ios-devices: 2 ipads and an iphone. They all use the same apple-id. Grandmother plays a game on her ipad and iphone that syncs with gamecenter. Grandfather has the game on his ipad but its 'empty' since he doesnt play.  The iphone keeps on asking to be synced with gamecenter.
    My questions:
    1. If we sync the iphone, with what game will it sync? The empty one on granddads ipad or the correct one on grandmas ipad?
    2. Is it a solution to delete the game from grandpas ipad (and remove it from gamecenter)?
    3. Since the iphone hasnt been synced for awhile, there is currently an old version of the game on the iphone. If i delete granddads game from his ipad/gamecenter, how do i know that the iphone will get the version of the ipad and not the other way around?

    What is synched in Game Center depends on what the app developers have included. Some are just achievements, some sync game progress, some both among other things.
    If they both primarily use one device, why don't you just create a separate Apple ID for Grandpa? They can still share apps rather than buying new one for him by doing this...
    Assuming both Grandma and Grandpa have their own Apple IDs and Grandma's was used to purchase apps. Continue to use ONLY the one Apple ID to purchase apps so they can be shared.
    Log into both devices in Settings > iTunes and App Stores using Grandma's Apple ID. This will allow all purchased apps to run on both devices.
    For Facetime, iCloud, Game Center and Messages, let each of them log in using their own Apple ID. Those are located in...
    Settings > Game Center
    Settings > Facetime
    Settings > Messages
    Settings > iCloud

  • I have continuously over the last 6 months struggled with syncing my iphone and ipod with itunes  The app continually crashes during the picture import.  AND by the way it takes 10-15 minutes before it even attempts to import photos.  The screen says impo

    I have continuously over the last 6 months struggled with syncing my iphone and ipod with itunes  The app continually crashes during the picture import.  AND by the way it takes 10-15 minutes before it even attempts to import photos.  The screen says importing photoes but doesnt try to optimize or anything for 10 minutes.  I have a 3gs with 16Gb so its not a cheap phone.  I have 10Gb free.  I have 6600 photoes.  This is very frustrating and undermines my confidence in your products.  My ipod is an ipod 4 with 16Gb also.  It does the exact same thing to it.  The last time, I had to import photoes a few at the time and with it taking 10-15 minutes each time for 6600 photos it is a long frustrating process.  But it will import every photo a few at a time.  The error message is just that itunes has stopped working.  no hint as to why. AND of course, my phone is out of use for the entire time.  You guys must not want to believe ur phones are a necessary tool...or maybe you dont want the consumer to believe it is.  I have tried to find solutions on your website as well as through other 3rd party communities.  Ultimately they were of no use.  I stumbled onto my solution by accident since Im a bit of a computer geek...a semi-geek.

    I have this issue too, I went into my Windows event viewer. (should have looked at this a year ago when this started)
    it said this
    Faulting application name: iTunes.exe, version: 11.0.2.26, time stamp: 0x51253247
    Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f
    Exception code: 0xc0000374
    Fault offset: 0x000ce6c3
    Faulting process id: 0x14d4
    Faulting application start time: 0x01ce194399f166ba
    Faulting application path: C:\Program Files (x86)\iTunes\iTunes.exe
    Faulting module path: C:\Windows\SysWOW64\ntdll.dll
    Report Id: 0eb3c37f-8537-11e2-9351-50465d6737de
    basically whenever I try to sync my ipod touch 4G 64GB it crashes iTunes when it begins the pictures. if im lucky ill get 4-5 on there before it stops responding. its not my system or anything im running win7x64 8GB DDR3 ram (Corsair XMS3) AMD FX Eight core processor.
    It is silly that iTunes cannot add pictures to apple devices. it shatters whatever incline I may have to buy apple products. knda like the Airport Extreem router my dad bought the new firmware, caused my router to not function... why release firmware that breaks a product. -_- <-- off topic but still

  • Why dose iTunes 10.4.1.10 crashes during sync in windows 7?

    I have an issue with iTunes 10.4.1.10, apparently it crashes just before the sync process finishes. It all started after the last iTunes update. Running windows 7 64bit, what are my options to correct this issue?

    Same thing is happening to me when I sync my ipad2 with iTunes 10.4.1.10 using Windows Vista Basic. Previously it worked but now for some reason, it crashes during sync of photos. I can sync a few photo directories at a time, but when I try to sync all photo directories or more than some magical number of photos, it crashes. I would love to find out what I can do about this.

  • Itunes 10.2.2 crash when syncing songs into Iphone 4.3.2

    Just got my iPhone two days ago and as I sat in front of my computer, I was excited about syncing my playlists into my iPhone4 32GB (over 2000 songs). Unexpectedly, it crashed during the process of ''20 out of 2000''. So I thought ''oh, maybe I'm syncing too many at a time?'', I turned the iPhone to maually handle on the songs and decided to put the playlists in one by one BUT it STILL crashes. I was able to put in one whole playlist (one album) at a time but halfway the second playlist, iTunes crashes. Happens EVERYTIME, it's fine if I just plug-in for charging, crashes during sync but it also crashed when I was attempting to download and upgrade my iphone from 4.3 to 4.3.2. I suspect it may be the computer's problem because I uprgraded fine without any crashes on my Acer laptop.
    I've never had this problem before with my iPod Classic 120GB and I'm syncing the same number of songs. I'm operating on Windows XP Professional.
    Any help? D:

    And sometimes, itunes would refuse to detect my phone and give me the pop-up message ''The iPhone cannot be used because the Apple Mobile Device service is not started.''

  • ITunes 12.0.1 crashes when restoring iPad 3 iOS 8.1

    Hi,
    I updated our iPad 3 (err the new iPad) to iOS 8.1.  In order to do so, I had to do the full restore process.  We use W7P64.
    iTunes now crashes all the time, so we have an iPad with black apps "waiting", and unstable iTunes 12.0.1, it crashes after about 1 minute.  Great.  Unstable iTunes, useless iPad.
    Here's the error:
    I've tried reinstalling iTunes, turning on "Prevent Devices from Syncing Automatically"
    Any other suggestions appreciated.  iTunes folder is on a network drive.

    Despite resetting iPad, uninstalling/reinstalling iTunes, Shift+Start iTunes and use a mapped drive for iTunes library, it still crashes when syncing.  The only way to keep iTunes working, and remove the "Waiting" icons on 50+ apps, was to
    Check "Prevent Devices from Syncing Automatically"
    Uncheck "Sync over WiFi" when the device is connected in iTunes
    I then deleted the "waiting" apps one by one, will reinstall from the iPad app store.
    WP8.1 is just getting so much better, more quickly, than the iOS environment...

  • ITunes 10.4.1 will not sync any of my devices

    iTunes 10.4.1 will not  sync any of my devices:  iPhone; iPad; nano.  there is not a "devices" caption on the left column, etc.  HELP!  sincere thanks.

    Syncs pictures and apps. I actually found one album that will sync. Others ... nada. Can't see any difference between those files and the others.
    Reset sync history, saw that in another post, to no avail.
    Strangely enough, songs will sync to iPod, but not complain.

  • How To : Sync playlists from iOS device back to itunes - Windows

    How To : How To : Sync playlists from iOS device back to itunes - Windows (May work on Mac too)
    NOTE - THIS WILL ONLY WORK IF YOU HAVE THE MUSIC FILES ON THE COMPUTER ALREADY
    If your like me and format your computers only to discover that you've lost all those time consuming playlists that you spent hours on, well your in luck.
    Without any Third-Pary programs it's possible to save those awesome playlists, and pull them back from the blink of oblivion.
    Step 1 - Connect iDevice to your computer and then open iTunes.
    Step 2 - Locate your iDevice on the left side bar on iTunes under the heading 'Devices', click the arrow on the left of the devices name and select a playlist.
    Step 3 - Right-Click the selected playlist and choose 'Export playlist', Save it as a Text file.
    Step 4 - In iTunes, up the top click 'File' then locate Library, move across to 'Import Playlist...', Select the playlist you just created and click open.
    Step 5 - Your playlist will appear on the left side bar under the heading 'Playlists', Select the playlist and attempt to play one of the songs contained.
    Step 6 - You would have been prompted that iTunes doesnt see the file, select 'Locate' and then go to the location of your music and locate the file.
    (Sorry dont have an image for this one due to having all my music already found)
    Step 7 - Doing this once will find all the music in the playlist given that it's in a similar location of the song you found.
    Congrats you have successfully moved a playlist back from oblivion

    There's a different method.
    1. On iTunes -> Devices -> <your device> -> Summary -> Check Manually manage music and videos.
    2. On iTunes -> Devices -> <your device> -> Summary -> uncheck Manually manage music and videos.
    done.

  • Why won't Apple allow WiFi sync'g of iOS devices on PowerPC Macs running OS 10.5.8 and latest iTunes?

    Another note, I can't believe that after all of this time with the new discussion boards, you still can't edit posts from any of Apple's iOS devices.
    I posted this on my iPAd and had to just edit this from my Mac because I accidentally posted this question before I finished.
    Royal Pain!
    Message was edited by: MichelPM

    My Mac connects to the Internet via WiFi through a WifI card. I am running OS X 10.5.8 and the latest update of iTunes to find that Apple has (I think) artificially, not allowed sync'g of iOS devices on 10.5.8. This option is greyed out and says for OS 10.6 and above only.
    Why impose this limit if we Leopard users can still use the latest version of iTunes and have WiFi capabiltity to do so?

  • HT1386 Can i sync multipler iOS devices like iPad, iPhones on the same iTunes? Can each iOS device have different contents which are subsets of the iTunes complete library

    Can i sync multipler iOS devices like iPad, iPhones on the same iTunes? Can each iOS device have different contents which are subsets of the iTunes complete library

    You can share a library with as many devices as you want but they cannot have seperate subsets like you wish. They would all have access to all information in the library. You could "Manually" sync content to each device by doing the following:
    On Mac: iTunes > Preferences > Devices Tab > Put a check in the box next to sentence that says "Prevent iPods, iPhones, and iPads from syncing automatically > Then click ok.
    On Pc: Edit > Preferences > Devices Tab > Put a check in the box next to sentence that says "Prevent iPods, iPhones, and iPads from syncing automatically > Then click ok.
    To manually sync data from iTunes to devices see article below:
     http://support.apple.com/kb/HT1351
    If you do not want all devices to have access to all the media from the main library, you would need to create a library for each device. See the article below for more info:
     http://support.apple.com/kb/HT1495
    Hope this helps.

  • Is there a way to make a smart "playlist" of specific books in my iTunes library, and copy ONLY THOSE books to an iOS device? I own an iPad and an iPhone but I want different books on different devices.

    Is there a way to make a smart "playlist" of specific books in my iTunes library, and copy ONLY THOSE books to an iOS device? I own an iPad and an iPhone but I want different books on each different device. When I've tried this, the iOS devices don't seem to respond.

    There is no playlist for iBooks, butther eis nothing to preent you from choosing to download specific titles from itunes, or syncing just specific titles to an individual device.

  • HT5544 How do I sync iBooks on iOS devices when I create an ebook using iBooks Author?

    How do I sync iBooks on iOS devices when I create an ebook using iBooks Author?

    Hello Ottoni1,
    Thank you for the question.  You can preview the book you created in iBooks Author in iBooks on your iPad using the following steps:
    Preview a book or a chapter on iPad
    Connect iPad to your Mac.
    On the Home screen of your iPad, tap iBooks.
    In iBooks Author, do either of the following:
    Preview a book: Click the Preview button in the toolbar, or choose File > Preview.
    Preview a chapter: Select the chapter you want to preview in the sidebar, then choose File > Preview Current Section Only.
    Note:   To preview on an iPad running iOS 7 or later, you need iTunes 11.1 or later installed on your Mac.
    You can find the full article here:
    iBooks Author: Preview a book in iBooks
    http://support.apple.com/kb/PH2807
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • Screen ipad doesn't respond during video viewing home sharing with multiple iOS devices simultaneously

    A have a problem with the videos app and iTunes home sharing on multiple iOS devices.
    This is my setup. On my iMac 2006 with Snow Leopard I have:
    - 100+ dvd's ripped in my iTunes movie section
    - 600+ episodes ripped in iTunes TV-section in 35 TV-shows
    - 1 apple tv, 1 iPad 2, 1 iPad mini
    On an average evening my family is watching different tv-shows simultaneously on the apple tv, the ipad, an iphone, and an ipad mini.
    This is done through home sharing on the one iTunes library.
    All updated apps, software etc..
    What happens on the ipads, after viewing for more than 10 minutes, the user interface doesn't show up when tapping the screen. The touchscreen doesn't respond, only the home button works. Clicking the home button closes the app, but the sound of the video keeps on playing. Opening up the videos app again gives a black screen with sound still playing and still no button or UI.
    The only workaround which currently works is killing the videos app. Power off the ipad and power on again, reconnect to the shared library, wait until it has found all the content (1+ minutes) and startup the tv show again.
    All in all, a nasty way to pause your viewing or switching to another movie of tv episode, or even wanting to finish viewing.
    The problem has haunted me for a year now, patiently waiting and hoping software-updates would fix it. They didn't.
    A fix would obviously hugely improve my user experience, getting it on par with Apples usual quality of service.
    Anyone familiar with this problem? Apple: is it possible to fix it in an update?

    Same here for over a year now.
    You cant imagine how happy i am that im not the only one with this problem.
    many of frinds have the same setup as me (ipad 2, 27"imac, express, apple tv 2)
    No problem
    I had the problem on Snow Leopard, lion and now on mountain lion.
    I'am also starting to get a new problem - sometimes when waching a movie on iPad or ATV it just quits the movie and you have to start it again
    on the iPad most of the time it also shows the wrong cover art. I tried all the hints here, and i works for a day or two then its wrong again
    I store my itunes library on an external drive - you ???

  • How can I get my ical to sync on all ios devices (imac, macbook, ipad, iphone)?

    How can I get my ical to sync on all ios devices (imac, macbook, ipad, iphone)?

    Setup iCloud on all the devices and computers as described here: http://www.apple.com/icloud/setup/

  • In Exchange server 2007, is syncing notes to iOS device supported?

    In Exchange server 2007, is syncing notes to iOS device supported? Specially iPhones, and iPads. 
    Thanks.

    Hi,
    Here is an article about how to set up Exchange 2007 on iPhone, iPad and iPod:
    http://www.rackspace.com/knowledge_center/article/setting-up-exchange-2007-on-iphone-ipad-ipod-ios-7
    When setting up, you can select the services that you wish to sync with the Exchange Server.
    Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please
    make sure that you completely understand the risk before retrieving any suggestions from the above link.
    Best Regards.

Maybe you are looking for

  • PHP Form Filtering

    Hey Guys, I'm curious as to some of the best solutions to help filter out spamming through a php form.  Should I add captcha?  Is there another way?  I want to be able to filter out the erroneous requests or advertising of selling email lists from th

  • Users unable change own data

    Hi All, With the implementation of CUA users in the client systems aren't able to change their own data (SU3). On the CUA server itself, we can change our own data, when trying this (something like a printer) on the client systems (where user data is

  • Lost bookmarks saving in older versions

    When using Acrobat 9, PDF Optimizer, to save to Acrobat 5.0 or 4.0 formats I lose bookmarks. They are retained if I save to Acrobat 6.0 format.

  • HT1937 Can I use my iPhone 5 in Europe?

    Hi, I am an exchange student from Hungary. I would like to buy an iPhone 5, but I don't know that I can use it in Hungary or not? An d how much money if I buy one with an American service? Can I change the service when I go back home or can i use wit

  • Are U disappointed with speeds on your iPhone ?

    I ask because I have a Blackberry 9530 which is basically good for only talk and text.  Web speeds are very slow sometimes unuseable.  I'm looking to upgrade to a newer smartphone and the iPhone 4 I know would be a good option since I do a lot in Itu