Itunes 11.1.4 stops working on Windows 7 (64b)
iTunes opens OK & operates normally for a period of time (usally around an hour or so) & then an error message comes up that itunes has stopped working & must be closed down. My system is Windows 7 (64 bit) & this close down happens every time. Even if I am not using itunes at the time it still just stops working after sometime. It is most annoying and has only started happenuing since upgrade to itunes 11.1.4. What is going on?
Thanks for your help. Started itunes in safe mode and it still closed down after approx an hour. There are no add-ons or plug-ins installed. I had previously checked the safe mode and also uninstalled all apple software in the order that one of the help pages indicated. Then redownloaded and installed itunes - made no difference.
After opening itunes it works fine with no problems - what baffles me is that it then stops working even if the software is not active at the time.
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I installed a earlier version of iTunes and it worked fine. Then I updated it to the latest 10.6 version, and it gives me the following error after I click "agree" for the agreements whenever I start it.
iTunes has stopped working
Problem signature:
Problem Event Name: BEX
Application Name: iTunes.exe
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Exception Data: 00000008
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Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
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If the online privacy statement is not available, please read our privacy statement offline:
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I tried reinstalling it, and I also tried to uninstall it and install it in a newly created admin user account. But I am still having the same problem when starting iTunes.
Please help. Thanks.Hello,
I've been unable to use my iTunes ever since upgrading to v10.6 Today with the new roll out of v10.6.1 I ran the fresh update hoping the issue would be resolved... After the update, Same CRASH issue at opening... I was able to FIX this on my own after messing around with an extremely confusing support article. http://support.apple.com/kb/TS1717
Try doing this troubleshoot and see if it helps you, it worked great for me! After I moved the first folder location listed below, my iTunes was fixed! I have since deleted that folder I had moved earlier and iTunes it's still working like a charm. I've also re-wrote the instructions for you more clearly then apple did.
Remove iTunes Preference files
Some of the files that iTunes uses to store it's settings and preferences may be unusable and cause issues. iTunes has two folders where it's preferences are saved. Move one of the folders to another folder location ie. (my documents, etc.) and try opening and running itunes to test. This is to see if the issue persists after removing these files. If the issue does not persist, simply delete the moved folder and enjoy using iTunes! However, If the issue still persists, move the folder back to where it was originally and try the same process again, this time moving the second folder. The location for the two preference folders are:
C:\Users\username\AppData\Local\Apple Computer\iTunes
C:\Users\username\AppData\Roaming\Apple Computer\iTunes
Really hope this helps you! -
ITunes v11.1 has stopped working on Windows 7 Enterprise 64bit
Hi to all. I have brand new Dell's Latitude E6540 laptop with Windows 7 Enterprise edition 64bit. I downloaded the newest iTunes v11.1 and installed (Run as Administrator) it on my new laptop. After I start iTunes in less then minute the small windows pops-up saying "iTunes has stopped working. Here is copy of error:
Problem signature:
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 11.1.0.126
Application Timestamp: 52394b24
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.18229
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Exception Code: c06d007e
Exception Offset: 0000c41f
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Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
So, what is the fix for that Itunes problem? Thanks for help. vpanovTry copying the QTMovieWin.dll in the c:\program files (x86)\common files\apple\apple application support folder to the c:\program files (x86)\iTunes folder. I had same problem and it's fixed this bug.
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I can't open my Itunes program in my laptop computer with windows 8. the message is "Itunes has stopped working. A problem causess the program to stop working properly. windows will close the program and notify you if a solution is available". I reboot the machine, Uninstall and re install the Itune program, stilll the same message pops up.
The first thing to try is System Restore to take you back to a point in time when it did work. If that is not successful, create a new user on the computer. log in with that and see if ID will start. This will tell us if the problem is in the system/program or the user account.
If it works in a new user account, see Replace Your Preferences and in addition to replacing the prefs, empty the InDesign Recovery folder that will be in the same location and the InDesign SavedData file. -
for a few weeks i have not been able to access the itunes store from the itunes on my laptop. every time i click on it it tells me it cannot access the store...not sure why. and says this: ITUNES HAS STOPPED WORKING a problem caused the program to stop working correctly. windows will close the program and notify if a solution is available.
I had this exact same problem. I found this fix and it worked for me.
Step 1:
Browse to C:\Program Files (x86)\Common Files\Apple\Apple Application Support and copy the filen named QTMovieWin.dll.
Step 2:
Browse and past that file into C:\Program Files (x86)\iTunes.
Hope this helps you. I wish I could remember where I saw this originally so I could thank them.
Good Luck.
Anthony -
iTunes stopped working on Windows 7, 64 bit. Uninstalled and attempted to reinstall. Windows installer error....iTunes. 10.6.3.25.
Downloaded latest version onto desktop. Will not complete install.Many thanks.
Let's try the following user tip with that one:
"There is a problem with this Windows Installer package ..." error messages when installing iTunes for Windows -
When opening Itunes, after placing my ID and password, I'm getting a message that indicates "Itunes has stopped working. A problem caused the program to stop working. Windows will close the program and will notify you if a solution is available. But I never get a response. Can somebody help?
Same exact thing with me. And no help from apple. Just dropped nearly $600 and cannot get a decent working setup.
Apple's only suggestion was to uninstall iTunes and Quicktime, and re-install... of course (the I.T. Crowd tactic).
The crash happens only on iTunes store access. -
Everytime I open itunes I get a message saying itunes has stopped working and windows is looking for a solution
I have the same issue. An iTunes help page (iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues - Apple Support) suggested I hold down shift and control when clicking to open iTunes, which opens iTunes fine for me. That would mean the problem is in the third party plug-ins that work with iTunes. However, the help pages did not say what to do with the plug-ins once I knew that was the issue. The pages said to find the plug-ins and move them to the Desktop, which I did. That's where the help pages stopped, which is ridiculous. Does anyone know what to do from there?
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Downloaded 10.5 iTunes and when I put in an audio book to import into iTunes as soon as I begin typing book info notice appears that iTunes has stopped working and windows 7 closes iTunes. Anyone else have this problem? I hate that you have no way to contact these people and report problems. I tried the old feedback but that didn't get anywhere. Please, I've got several audio books to load and I'm not getting anywhere. Thanks
You really need to put your codes between the
[\code] tags
see http://forum.java.sun.com/features.jsp#Formatting
for more infoCode tags might make it look a little better, but there's still too darn much code. We're volunteers, after all. It'd be a lot of work to review all of this stuff. Can you demonstrate your problem with something smaller? Learn out how to do a combo box with just a page or two and then appy that to your big problem. That's how I'd do it. - MOD -
I accepted a version update and now iTunes closes on launch with the message "iTunes has stopped working. Windows will close the program and notify you if a solution is available." What to do?
Hey Todd Rubenson,
Thanks for the question. I understand that you are experiencing issues with iTunes for Windows unexpectedly quitting. The following resource may provide a solution:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
Thanks,
Matt M. -
I have a toshiba computer and it is windows 7, recently after I installed imatch everytime I open itunes I get the message 'i tunes has stopped working' and windows cannot find a solution and has to close. There is no solution and I don't know how to get the crash information on my computer....can anyone help as I want to finish downloading all my songs to match to be available on my mac products.
Re: That garbage is unreadable.
If you really want help, stop messing with the fonts and post so that others can read and offer suggestions.
Or better yet... try a search, I'm certain you'll find a solution to whatever issue you're experiencing.
I have found that many times it is the things that make you most angry that push you to action. This was the case here. Thank you for causing me to get so angry that I found the answer myself. -
ITunes and Quicktime don't work on Windows 7 64-bit
iTunes and Quicktime don't work on Windows 7 64-bit. I tried to uninstall and install the package according to Apple support article (http://support.apple.com/kb/HT1923) but still the same problem. I even tried to stop the Bonjour, it didn't help either. When I try to run either iTunes or Quicktime I get a Windows error message "iTunes has stopped working", with details like this:
Problem signature:
Problem Event Name: BEX
Application Name: iTunes.exe
Application Version: 10.3.1.55
Application Timestamp: 4deec351
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 00000000
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Any suggestions?
Thanks.
SergioTaken as a whole, the symptoms suggest that another application (other than QuickTime itself) has stashed old QuickTime componentry in your system files.
So just in case we'll go looking for older QuickTime componentry in the most common locations for it to be stashed.
First we'll need to change some view settings.
In your Start menu, open Computer.
In your Organise menu, select Folder Options.
In the View tab, make sure that "Show hidden files and folders" is selected, and Hide extensions for known file types is unchecked.
Click OK.
Now in Computer, open your C:\ drive (or whichever drive you have your operating system installed on).
Open the "Windows" folder.
Open the "SysWOW64" folder.
What files and folders can you see in there with QuickTime in the title? (In a standard installation of Quicktime you should be seeing precisely two files... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.) -
ITunes Helper Module has stopped working
I just downloaded the new version of iTunes and now iTunes and Quicktime wont open at all. When I click on iTunes or when I first turn the computer on, a window pops up that says the iTunes Helper module has stopped working. Then another window pops up right after that says "iTunes has stopped working". It checks for a solution to the problem and then says "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." When I try to open QuickTime, it says "Runtime error! Program:C:\Program Files\QuickTime\QuickTime Player.exe This application has requested the RunTime to terminate it in an unusual way." I have Vista which seems to cause problems with the firewall and iTuens, so I turned off the firewall from my security software, switched on the windows firewall, and made sure the settings were right. I even tried doing a System restore to the previous version (same problems) and then tried reinstalling the new version (Still same problems). Anyone have any suggestions?!?!
hey stess,
I have the exact problem you have. I tried deleting (went into program files and deleted the folders ) from my system and reinstalling it. It worked until i rebooted my system, I am still on xp. The restore doesnt help either. It cant be my ipod ( its quiet old!) as it isnt even connected to my system at start up. I think maybe a bug with the new version that will eventually have more and more users affected when they update. I f i find a solution I will post asap... good luck -
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