Itunes 11.1 crashes when restoring idevice...:-/

i am on a windows 7 laptop running on itunes 11.1.5 when i am trying to restore my iphone 4 as its stuck in a boot loop itunes do not let me do this.it crashes with the message itunes has stopped working......:-( :-/

Some additional diagnostic information (still no solution )
Can connect to the iTunes store successfully when starting Windows in Safe Mode with networking.  It seems that there is something running even when all of the startup items and non-Microsoft services listed in msconfig are disabled and whatever that is does not run in Safe Mode.  Any thoughts?
It is not eset NOD32.  I completely uninstalled this and still had the problem.
I noticed that when starting iTunes, there is a message that it is connecting to the Apple store and then attempts to send Genius information.  This phase does not end unless I manually stop it, and in fact there is no network activity (no packets being sent or received).  Thinking that this might suggest an issue with Windows Firewall (even though WF isn't supposed to block outgoing traffic) I disabled the firewall ... but iTunes still crashes when accessing the Store.

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    Crashes Since Last Report: 13
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    Per-App Crashes Since Last Report: 5
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    Thread 0 Crashed: Dispatch queue: com.apple.main-thread
    0 com.apple.QuickTime 0x9822bd8c SetTimeBaseRate_priv + 12
    1 com.apple.QuickTime 0x9821e40b QTGetWallClockTimeBase_priv + 109
    2 com.apple.QuickTime 0x9821e344 AssureThreadTopLevelIdleManagerExists + 45
    3 com.apple.QuickTime 0x9821e271 QTGetTimeUntilNextTask_priv + 60
    4 com.apple.QuickTime 0x9821e229 QTGetTimeUntilNextTask + 29
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    6 com.apple.Foundation 0x96a459b0 __NSFireTimer + 141
    7 com.apple.CoreFoundation 0x970dfadb __CFRunLoopRun + 8059
    8 com.apple.CoreFoundation 0x970dd464 CFRunLoopRunSpecific + 452
    9 com.apple.CoreFoundation 0x970dd291 CFRunLoopRunInMode + 97
    10 com.apple.HIToolbox 0x96ca9f9c RunCurrentEventLoopInMode + 392
    11 com.apple.HIToolbox 0x96ca9d51 ReceiveNextEventCommon + 354
    12 com.apple.HIToolbox 0x96e321e3 ReceiveNextEvent + 83
    13 com.apple.iTunes 0x00125a95 0x1000 + 1198741
    14 com.apple.HIToolbox 0x96c7cf2f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1567
    15 com.apple.HIToolbox 0x96c7c1f6 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411
    16 com.apple.HIToolbox 0x96c7c055 SendEventToEventTargetWithOptions + 58
    17 com.apple.HIToolbox 0x96cb0bb0 ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 3006
    18 com.apple.HIToolbox 0x96c7d380 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2672
    19 com.apple.HIToolbox 0x96c7c1f6 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411
    20 com.apple.HIToolbox 0x96c9e9bb SendEventToEventTarget + 52
    21 com.apple.HIToolbox 0x96e27cc3 ToolboxEventDispatcher + 86
    22 com.apple.HIToolbox 0x96e27dfb RunApplicationEventLoop + 243
    23 com.apple.iTunes 0x00125986 0x1000 + 1198470
    24 com.apple.iTunes 0x00125894 0x1000 + 1198228
    25 com.apple.iTunes 0x0000c0bc 0x1000 + 45244
    26 com.apple.iTunes 0x00004797 0x1000 + 14231
    27 com.apple.iTunes 0x000044ea 0x1000 + 13546
    Thread 1: Dispatch queue: com.apple.libdispatch-manager
    0 libSystem.B.dylib 0x94bb8982 kevent + 10
    1 libSystem.B.dylib 0x94bb909c dispatch_mgrinvoke + 215
    2 libSystem.B.dylib 0x94bb8559 dispatch_queueinvoke + 163
    3 libSystem.B.dylib 0x94bb82fe dispatch_workerthread2 + 240
    4 libSystem.B.dylib 0x94bb7d81 pthreadwqthread + 390
    5 libSystem.B.dylib 0x94bb7bc6 start_wqthread + 30
    Thread 2:
    0 libSystem.B.dylib 0x94b920fa machmsgtrap + 10
    1 libSystem.B.dylib 0x94b92867 mach_msg + 68
    2 com.apple.CoreFoundation 0x970de37f __CFRunLoopRun + 2079
    3 com.apple.CoreFoundation 0x970dd464 CFRunLoopRunSpecific + 452
    4 com.apple.CoreFoundation 0x970e33a4 CFRunLoopRun + 84
    5 com.apple.iTunes 0x0000b50f 0x1000 + 42255
    6 libSystem.B.dylib 0x94bbf85d pthreadstart + 345
    7 libSystem.B.dylib 0x94bbf6e2 thread_start + 34
    Thread 3:
    0 libSystem.B.dylib 0x94bc00a6 _semwaitsignal + 10
    1 libSystem.B.dylib 0x94bbfd62 pthread_condwait + 1191
    2 libSystem.B.dylib 0x94bc19f8 pthreadcondwait$UNIX2003 + 73
    3 com.apple.iTunes 0x00024333 0x1000 + 144179
    4 com.apple.iTunes 0x000237df 0x1000 + 141279
    5 libSystem.B.dylib 0x94bbf85d pthreadstart + 345
    6 libSystem.B.dylib 0x94bbf6e2 thread_start + 34
    Thread 4:
    0 libSystem.B.dylib 0x94c0a70a accept$UNIX2003 + 10
    1 com.apple.iTunes 0x003d20e6 0x1000 + 4002022
    2 com.apple.iTunes 0x0043552e 0x1000 + 4408622
    3 com.apple.iTunes 0x004356af 0x1000 + 4409007
    4 libSystem.B.dylib 0x94bbf85d pthreadstart + 345
    5 libSystem.B.dylib 0x94bbf6e2 thread_start + 34
    Thread 5:
    0 libSystem.B.dylib 0x94c0a70a accept$UNIX2003 + 10
    1 com.apple.iTunes 0x003d20e6 0x1000 + 4002022
    2 com.apple.iTunes 0x0043552e 0x1000 + 4408622
    3 com.apple.iTunes 0x004356af 0x1000 + 4409007
    4 libSystem.B.dylib 0x94bbf85d pthreadstart + 345
    5 libSystem.B.dylib 0x94bbf6e2 thread_start + 34
    Thread 6: com.apple.CFSocket.private
    0 libSystem.B.dylib 0x94bb10c6 select$DARWIN_EXTSN + 10
    1 com.apple.CoreFoundation 0x9711dc83 __CFSocketManager + 1091
    2 libSystem.B.dylib 0x94bbf85d pthreadstart + 345
    3 libSystem.B.dylib 0x94bbf6e2 thread_start + 34
    Thread 7:
    0 libSystem.B.dylib 0x94b920fa machmsgtrap + 10
    1 libSystem.B.dylib 0x94b92867 mach_msg + 68
    2 com.apple.CoreFoundation 0x970de37f __CFRunLoopRun + 2079
    3 com.apple.CoreFoundation 0x970dd464 CFRunLoopRunSpecific + 452
    4 com.apple.CoreFoundation 0x970e33a4 CFRunLoopRun + 84
    5 com.apple.iTunes 0x0000b50f 0x1000 + 42255
    6 libSystem.B.dylib 0x94bbf85d pthreadstart + 345
    7 libSystem.B.dylib 0x94bbf6e2 thread_start + 34
    Thread 8:
    0 libSystem.B.dylib 0x94b920fa machmsgtrap + 10
    1 libSystem.B.dylib 0x94b92867 mach_msg + 68
    2 com.apple.CoreFoundation 0x970de37f __CFRunLoopRun + 2079
    3 com.apple.CoreFoundation 0x970dd464 CFRunLoopRunSpecific + 452
    4 com.apple.CoreFoundation 0x970e33a4 CFRunLoopRun + 84
    5 com.apple.iTunes 0x0000b50f 0x1000 + 42255
    6 libSystem.B.dylib 0x94bbf85d pthreadstart + 345
    7 libSystem.B.dylib 0x94bbf6e2 thread_start + 34
    Thread 9:
    0 libSystem.B.dylib 0x94bb7a12 _workqkernreturn + 10
    1 libSystem.B.dylib 0x94bb7fa8 pthreadwqthread + 941
    2 libSystem.B.dylib 0x94bb7bc6 start_wqthread + 30
    Thread 10:
    0 libSystem.B.dylib 0x94bb7a12 _workqkernreturn + 10
    1 libSystem.B.dylib 0x94bb7fa8 pthreadwqthread + 941
    2 libSystem.B.dylib 0x94bb7bc6 start_wqthread + 30
    Thread 11:
    0 libSystem.B.dylib 0x94b920fa machmsgtrap + 10
    1 libSystem.B.dylib 0x94b92867 mach_msg + 68
    2 com.apple.CoreFoundation 0x970de37f __CFRunLoopRun + 2079
    3 com.apple.CoreFoundation 0x970dd464 CFRunLoopRunSpecific + 452
    4 com.apple.CoreFoundation 0x970dd291 CFRunLoopRunInMode + 97
    5 com.apple.Foundation 0x96a507d0 +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 329
    6 com.apple.Foundation 0x96a17bf0 -[NSThread main] + 45
    7 com.apple.Foundation 0x96a17ba0 _NSThread__main_ + 1499
    8 libSystem.B.dylib 0x94bbf85d pthreadstart + 345
    9 libSystem.B.dylib 0x94bbf6e2 thread_start + 34
    Thread 12:
    0 libSystem.B.dylib 0x94b9215a semaphoretimedwait_signaltrap + 10
    1 libSystem.B.dylib 0x94bbfce5 pthread_condwait + 1066
    2 libSystem.B.dylib 0x94beeac8 pthreadcond_timedwait_relativenp + 47
    3 com.apple.CoreVideo 0x9059a7a6 CVDisplayLink::waitUntil(unsigned long long) + 386
    4 com.apple.CoreVideo 0x905995eb CVDisplayLink::runIOThread() + 741
    5 com.apple.CoreVideo 0x905992ea startIOThread(void*) + 156
    6 libSystem.B.dylib 0x94bbf85d pthreadstart + 345
    7 libSystem.B.dylib 0x94bbf6e2 thread_start + 34
    Thread 13:
    0 libSystem.B.dylib 0x94bbf6c0 thread_start + 0
    Thread 0 crashed with X86 Thread State (32-bit):
    eax: 0x00000000 ebx: 0x9821e3ac ecx: 0x0017d1c0 edx: 0x001f8100
    edi: 0x00000000 esi: 0xa0aa8760 ebp: 0xbfffe068 esp: 0xbfffe020
    ss: 0x0000001f efl: 0x00010282 eip: 0x9822bd8c cs: 0x00000017
    ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
    cr2: 0x00000096
    Binary Images:
    0x1000 - 0xc93fd7 com.apple.iTunes 10.0.1 (10.0.1) <1030FC3F-E0D8-BE52-D5D1-23940029F4B7> /Applications/iTunes.app/Contents/MacOS/iTunes
    0xe9a000 - 0xe9fff7 com.apple.iPod 1.6 (17) <4CCD2720-D270-C0D2-1E14-1374779C2401> /System/Library/PrivateFrameworks/iPod.framework/Versions/A/iPod
    0xea5000 - 0xf31ffb com.apple.iTunes.iPodUpdater 9.2 (9.2) <D2A36BFD-75DE-F33F-92DD-8D0E07F87C3E> /Applications/iTunes.app/Contents/Frameworks/iPodUpdater.framework/Versions/A/i PodUpdater
    0xf86000 - 0xfa3ff7 +libgnsdk_musicid.1.7.1.dylib 1.7.1 (compatibility 1.7.1) /Applications/iTunes.app/Contents/MacOS/libgnsdk_musicid.1.7.1.dylib
    0xfb0000 - 0x106dfeb +libgnsdk_sdkmanager.1.7.1.dylib 1.7.1 (compatibility 1.7.1) /Applications/iTunes.app/Contents/MacOS/libgnsdk_sdkmanager.1.7.1.dylib
    0x1081000 - 0x10bbfff +libgnsdk_submit.1.7.1.dylib 1.7.1 (compatibility 1.7.1) /Applications/iTunes.app/Contents/MacOS/libgnsdk_submit.1.7.1.dylib
    0x10c0000 - 0x1100ff7 com.apple.vmutils 4.2 (106) <834EA6B0-C91B-4CF1-ED3C-229C26459578> /System/Library/PrivateFrameworks/vmutils.framework/Versions/A/vmutils
    0x16b8000 - 0x176dfe7 libcrypto.0.9.7.dylib 0.9.7 (compatibility 0.9.7) <0B69B1F5-3440-B0BF-957F-E0ADD49F13CB> /usr/lib/libcrypto.0.9.7.dylib
    0x17f0000 - 0x17f1ff7 com.apple.textencoding.unicode 2.3 (2.3) <78A61FD5-70EE-19EA-48D4-3481C640B70D> /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings
    0x128bf000 - 0x128c3ff3 com.apple.audio.AudioIPCPlugIn 1.1.6 (1.1.6) <F402CF88-D96C-42A0-3207-49759F496AE8> /System/Library/Extensions/AudioIPCDriver.kext/Contents/Resources/AudioIPCPlugI n.bundle/Contents/MacOS/AudioIPCPlugIn
    0x128f5000 - 0x128f7ff3 com.apple.LiveType.component 2.1.4 (2.1.4) <D60E2537-3B47-EA99-0077-6CE394378D07> /Library/QuickTime/LiveType.component/Contents/MacOS/LiveType
    0x128fd000 - 0x12943ffb com.apple.motion.component 1.0 (729) <494487C6-EA30-43DD-39E4-BED23C5A5B1C> /Library/QuickTime/Motion.component/Contents/MacOS/Motion
    0x12949000 - 0x1294bff7 Motion 729.0.0 (compatibility 1.0.0) <051B60E9-B39F-EBB2-5B96-F088D147E78C> /Library/Frameworks/Motion.framework/Versions/A/Motion
    0x12951000 - 0x12957ffb com.apple.audio.AppleHDAHALPlugIn 1.9.9 (1.9.9f12) <82BFF5E9-2B0E-FE8B-8370-445DD94DA434> /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bun dle/Contents/MacOS/AppleHDAHALPlugIn
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    0x96224000 - 0x962daff7 libFontParser.dylib ??? (???) <33F62EE1-E457-C6FD-369E-E86745B94A4B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
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    0x9653f000 - 0x96540ff7 libScreenReader.dylib ??? (???) <EF75A0A6-47D8-4E6B-324A-F779C9F8F807> /usr/lib/libScreenReader.dylib
    0x96541000 - 0x96861ff3 com.apple.CoreServices.CarbonCore 861.23 (861.23) <B08756E4-32C5-CC33-0268-7C00A5ED7537> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
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    0x96926000 - 0x969a1fff com.apple.AppleVAFramework 4.10.12 (4.10.12) <89C4EBE2-FE27-3160-0BD1-D0C2ED5F3605> /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
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    0x969ae000 - 0x969aeff7 com.apple.CoreServices 44 (44) <51CFA89A-33DB-90ED-26A8-67D461718A4A> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
    0x96a01000 - 0x96c74fe7 com.apple.Foundation 6.6.4 (751.42) <ACC0BAEB-C590-7052-3AB2-86C207C3D6D4> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
    0x96c75000 - 0x96f99fef com.apple.HIToolbox 1.6.3 (???) <0A5F56E2-9AF3-728D-70AE-429522AEAD8A> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
    0x970a1000 - 0x9721cfe7 com.apple.CoreFoundation 6.6.4 (550.42) <C78D5079-663E-9734-7AFA-6CE79A0539F1> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    0x9721d000 - 0x97261ff3 com.apple.coreui 2 (114) <29F8F1A4-1C96-6A0F-4CC2-9B85CF83209F> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
    0x97262000 - 0x972c6ffb com.apple.htmlrendering 72 (1.1.4) <4D451A35-FAB6-1288-71F6-F24A4B6E2371> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
    0x972c7000 - 0x972d1fe7 com.apple.audio.SoundManager 3.9.3 (3.9.3) <5F494955-7290-2D91-DA94-44B590191771> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
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    0x976b6000 - 0x976cafe7 libbsm.0.dylib ??? (???) <14CB053A-7C47-96DA-E415-0906BA1B78C9> /usr/lib/libbsm.0.dylib
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    0x998da000 - 0x9991efe7 com.apple.Metadata 10.6.3 (507.12) <8632684D-ED4C-4CE1-4C53-015DFF10D873> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
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    Graphics: NVIDIA GeForce 8600M GT, GeForce 8600M GT, PCIe, 512 MB
    Memory Module: global_name
    AirPort: spairportwireless_card_type_airportextreme (0x14E4, 0x8C), Broadcom BCM43xx 1.0 (5.10.131.36.1)
    Bluetooth: Version 2.3.8f7, 2 service, 19 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    Serial ATA Device: WDC WD3200BEVT-22ZCT0, 298.09 GB
    Parallel ATA Device: MATSHITADVD-R UJ-875
    USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8502, 0xfd400000
    USB Device: MobilePre, 0x0763 (M-Audio), 0x200f, 0x1a200000
    USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1a100000
    USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x820f, 0x1a110000
    USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0230, 0x5d200000
    USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x5d100000
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    http://support.apple.com/kb/TS1717
    iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch
    http://support.apple.com/kb/TS3219
    Thanks,
    Matt M.

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