Itunes 11.1 x64 appcrash by opening itunes store

I open itunes for the first time (clean install) everything works but the itunes store.
If I open itunes for the secondtime, thirttime,... a window pop ups about a appcash. all solutions that I found on the support will not work for me
please help

Same issue.   Win 8.1 64-bit.   iTunes 11.1.2.31     Everything else seems to work fine, but when attempting to open the iTunes Store, error message "iTunes has stopped working".    It happens whether or not I'm signed in to my AppleID account.    My computer is 'authorized'.
This just fixed my issue:
  Level 1 (5 points)
Mark Justison
Currently Being Moderated  Re: Itunes crashes under windows 8.1
Oct 18, 2013 9:53 PM (in response to Mark Justison)
Found the problem. I considered the fact (not having actually tried Itunes in windows8) that it could be a windows 8 problem exclusively.
I found this...
thurdy
Re: iTunes has stopped working. Why? 
Sep 11, 2013 6:07 AM (in response to thurdy)
Resolved!
After contacting Apple, I received a reply from their engineers:
Copy QTMovieWin.dll from:  C:\Program Files (x86)\Common Files\Apple\Apple Application Support
to: C:\Program Files (x86)\iTunes
And that did the trick.
Message was edited by: Stryder777

Similar Messages

  • ITunes x64 can't open - Windows 7 x64

    I cannot open my iTunes x64 on my Windows 7 x64 operating system.
    I reinstalled it but it still hasn't been working.
    When I go into iTunes store, it says "We are unable to find iTunes on your computer."
    I don't have a problem with QuickTime.

    I saw from your other post that you had Advanced SystemCare pro installed on the affected PC, withche.
    Try uninstalling and reinstalling your ASC Pro. Does iTunes launch without having to disable the BonJour Service now?

  • Cannot access iTunes store after upgrading to Windows 7 Pro x64.

    I recently upgraded from 32-bit Windows XP to 64-bit Windows 7 Professional by clean install (format) and re-installed iTunes for 64-bit systems. Since this upgrade, I can no longer access the iTunes store.
    I can view and edit my account information and the diagnostics gives no clue.
    I am using a wireless internet connection and the latest version of iTunes. If you need any other information please ask.
    Any help would be much appreciated.
    Microsoft Windows 7 x64 Business Edition (Build 7600)
    MICRO-STAR INTERANTONAL CO.,LTD MS-7302
    iTunes 9.0.3.15
    QuickTime 7.6.5
    FairPlay 1.6.16
    Apple Application Support 1.1.0
    iPod Updater Library 9.0d11
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 2.6.0.32
    Apple Mobile Device Driver not found.
    Bonjour 1.0.6.2 (118.5)
    iTunes Serial Number 90C2B1DAB5031321
    Current user is an administrator.
    The current local date and time is 2010-02-02 21:10:49.
    iTunes is not running in safe mode.
    Video Display Information
    NVIDIA, NVIDIA GeForce GT 240
    ** External Plug-ins Information **
    No external plug-ins installed.
    The drive E: HUAWEI Mass Storage Rev 2.31 is a USB 1 device.
    iPodService 9.0.3.15 is currently running.
    iTunesHelper 9.0.3.15 is currently running.
    Apple Mobile Device service 2.50.39.0 is currently running.
    ** Network Connectivity Tests **
    Network Adapter Information
    Adapter Name: {B34C1DFB-2F76-45AF-B6AB-1B426CB6B5D2}
    Description: HUAWEI3G.3 Mobile Broadband
    IP Address: 115.130.61.126
    Subnet Mask: 255.255.255.255
    Default Gateway: 0.0.0.0
    DHCP Enabled: No
    DHCP Server:
    Lease Obtained: Thu Jan 01 11:00:00 1970
    Lease Expires: Thu Jan 01 11:00:00 1970
    DNS Servers: 202.124.68.182
    202.124.68.182
    202.124.65.22
    Adapter Name: {995D78CE-E0AB-449D-8BC6-6CAE66A6A2FC}
    Description: Realtek RTL8168C(P)/8111C(P) Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
    IP Address: 0.0.0.0
    Subnet Mask: 0.0.0.0
    Default Gateway: 0.0.0.0
    DHCP Enabled: Yes
    DHCP Server:
    Lease Obtained: Thu Jan 01 11:00:00 1970
    Lease Expires: Thu Jan 01 11:00:00 1970
    DNS Servers:
    Active Connection: HUAWEI3G.3 Mobile Broadband
    Connected: Yes
    Online: Yes
    Using Modem: Yes
    Using LAN: No
    Using Proxy: No
    SSL 3.0 Support: Enabled
    TLS 1.0 Support: Enabled
    Firewall Information
    Windows Firewall is on.
    iTunes is enabled in Windows Firewall.
    Connection attempt to Apple website was successful.
    Connection attempt to iTunes Store was successful.
    Secure connection attempt to iTunes Store was successful.
    Secure connection attempt to iPhone activation server was successful.
    Last successful store access was 2010-02-02 21:06:40.
    Message was edited by: joshthomas

    Just wanted to say that I was having the same problem accessing the iTunes store. the problem was that I downloaded a PDF with a virus that masquerades as an Antivirus program, called Antivirus Soft. This thing installs itself and resets your Internet settings to its own proxy server. However, I don't use MSIE and didn't think to clear its proxy settings. I ran iTunes diagnostics and learned thet iTunes used the LAN settings from MSIE to connect to the Internet. Once I cleared the LAN settings from MSIE, I was able to connect.
    SO, check your LAN settings if you're having trouble connecting but haven't received any Antivirus Soft warnings. The virus is a bear to get rid of. Any attempt to start an antivirus program is thwarted until you can get rid of the virus. You get "error messages" saying that any program you attempt to open is infected, but it isn't.I managed to get rid of Antivirus Soft by using McAfee Antivirus after a few attempt. The frustrating thing is that the viruis installs itself in your startup program, so you have to get your real antivirus running very fast after reboot.

  • Itunes store wont open since itunes upgrade

    Hi - can anyone help? i am unable to open the itunes store since upgrading the itunes to version 9. It all worked ok before. i have tried uninstalling it and reinstalling it and still get the same problem. i have tried all the advice from apple with no success. is anyone else getting the same problem or know how to fix it?

    Same issue here tried suggestions on both NZ and US forums with no joy
    Microsoft Windows 7 x64 Ultimate Edition (Build 7600)
    MICRO-STAR INTERNATIONAL CO.,LTD MS-7345
    iTunes 9.0.3.15
    QuickTime 7.6.5
    FairPlay 1.6.16
    Apple Application Support 1.1.0
    iPod Updater Library 9.0d11
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 2.6.0.32
    Apple Mobile Device Driver 1.45.0.0
    Bonjour 1.0.6.2 (118.5)
    iTunes Serial Number 2373AB0FFB800C1E
    Current user is not an administrator.
    The current local date and time is 2010-03-13 11:37:23.
    iTunes is not running in safe mode.
    Video Display Information
    NVIDIA, NVIDIA GeForce 8800 GT
    ** External Plug-ins Information **
    No external plug-ins installed.
    iPodService 9.0.3.15 is currently running.
    iTunesHelper 9.0.3.15 is currently running.
    Apple Mobile Device service 2.50.39.0 is currently running.
    ** Network Connectivity Tests **
    Network Adapter Information
    Adapter Name: {1EBE2EA7-5317-47B0-8CA7-F125B23D1CA1}
    Description: Realtek RTL8168B/8111B Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
    IP Address: 192.168.1.64
    Subnet Mask: 255.255.255.0
    Default Gateway: 192.168.1.254
    DHCP Enabled: Yes
    DHCP Server: 192.168.1.254
    Lease Obtained: Sat Mar 13 10:40:36 2010
    Lease Expires: Sun Mar 14 10:40:36 2010
    DNS Servers: 192.168.1.254
    192.168.1.254
    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No
    SSL 3.0 Support: Enabled
    TLS 1.0 Support: Enabled
    Firewall Information
    Windows Firewall is off.
    Connection attempt to Apple web site was successful.
    Connection attempt to iTunes Store was successful.
    Secure connection attempt to iTunes Store was successful.
    Secure connection attempt to iPhone activation server was successful.
    Last successful store access was 2010-03-13 11:36:47.
    Each attempt comes up with (-50)error or simply times out very annoying. I have tried sans firewalls and anti-virus etc without any joy.
    Help with this issue would be greatly appreciated.

  • ITunes 11 crashes when I open the store.

    I have tried repairing, uninstalling the entire apple suite ( described in a different article on apple support website), reinstalling, opening in safe mode, changing users, changing the firewall and antivirus settings, clearing the itunes cache, updating iTunes and Windows, and countless reboots. I'm on a brand new pc with Windows 7, so this is really frustrating. I can open my library, but when I click on the store, it loads about 3/4 of the way and stalls. I then get a message that says iTunes has stopped working, and I can either close it or "look online for a solution." But that never helps.

    I have exact exception code in the event log as you. I've searching around and found no solution, it is real fustrated.  Everything works fine and able to sync against the iphone, but crashes everytime when I go to the itunes store. (Already using latest itunes 11.0.5.5 and latest windows 8 patch)
    Version=1
    EventType=APPCRASH
    EventTime=130215787752919724
    ReportType=2
    Consent=1
    UploadTime=130215787754970813
    ReportIdentifier=eac8635e-0a84-11e3-bea7-5c514f0f90b4
    IntegratorReportIdentifier=eac8635d-0a84-11e3-bea7-5c514f0f90b4
    WOW64=1
    NsAppName=iTunes.exe
    Response.BucketId=1871baf5a87b1c211cf58d7dbb125a35
    Response.BucketTable=1
    Response.LegacyBucketId=-523487756
    Response.type=4
    Sig[0].Name=Application Name
    Sig[0].Value=iTunes.exe
    Sig[1].Name=Application Version
    Sig[1].Value=11.0.5.5
    Sig[2].Name=Application Timestamp
    Sig[2].Value=520e4d27
    Sig[3].Name=Fault Module Name
    Sig[3].Value=KERNELBASE.dll
    Sig[4].Name=Fault Module Version
    Sig[4].Value=6.2.9200.16451
    Sig[5].Name=Fault Module Timestamp
    Sig[5].Value=50988950
    Sig[6].Name=Exception Code
    Sig[6].Value=c06d007e
    Sig[7].Name=Exception Offset
    Sig[7].Value=00014b32
    DynamicSig[1].Name=OS Version
    DynamicSig[1].Value=6.2.9200.2.0.0.256.103
    DynamicSig[2].Name=Locale ID
    DynamicSig[2].Value=1033
    DynamicSig[22].Name=Additional Information 1
    DynamicSig[22].Value=5861
    DynamicSig[23].Name=Additional Information 2
    DynamicSig[23].Value=5861822e1919d7c014bbb064c64908b2
    DynamicSig[24].Name=Additional Information 3
    DynamicSig[24].Value=f3d5
    DynamicSig[25].Name=Additional Information 4
    DynamicSig[25].Value=f3d5be0cad2787556264647dc02181c3
    UI[2]=C:\Program Files (x86)\iTunes\iTunes.exe
    UI[3]=iTunes has stopped working
    UI[4]=Windows can check online for a solution to the problem.
    UI[5]=Check online for a solution and close the program
    UI[6]=Check online for a solution later and close the program
    UI[7]=Close the program
    LoadedModule[0]=C:\Program Files (x86)\iTunes\iTunes.exe
    LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
    LoadedModule[2]=C:\Windows\SYSTEM32\KERNEL32.DLL
    LoadedModule[3]=C:\Windows\SYSTEM32\KERNELBASE.dll
    LoadedModule[4]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b641 44ccf1df_6.0.9200.16579_none_8937eec6860750f5\COMCTL32.dll
    LoadedModule[5]=C:\Windows\SYSTEM32\SHLWAPI.dll
    LoadedModule[6]=C:\Windows\SYSTEM32\USER32.dll
    LoadedModule[7]=C:\Windows\SYSTEM32\ADVAPI32.dll
    LoadedModule[8]=C:\Windows\SYSTEM32\SHELL32.dll
    LoadedModule[9]=C:\Windows\SYSTEM32\msvcrt.dll
    LoadedModule[10]=C:\Windows\SYSTEM32\GDI32.dll
    LoadedModule[11]=C:\Windows\SYSTEM32\sechost.dll
    LoadedModule[12]=C:\Windows\SYSTEM32\RPCRT4.dll
    LoadedModule[13]=C:\Windows\SYSTEM32\combase.dll
    LoadedModule[14]=C:\Windows\SYSTEM32\SspiCli.dll
    LoadedModule[15]=C:\Windows\SYSTEM32\CRYPTBASE.dll
    LoadedModule[16]=C:\Windows\SYSTEM32\bcryptPrimitives.dll
    LoadedModule[17]=C:\Windows\system32\IMM32.DLL
    LoadedModule[18]=C:\Windows\SYSTEM32\MSCTF.dll
    LoadedModule[19]=C:\Program Files (x86)\iTunes\iTunes.dll
    LoadedModule[20]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\AVFoundationCF.dll
    LoadedModule[21]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreAudioToolbox.dll
    LoadedModule[22]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CFNetwork.dll
    LoadedModule[23]=C:\Windows\SYSTEM32\COMDLG32.dll
    LoadedModule[24]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreFoundation.dll
    LoadedModule[25]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreGraphics.dll
    LoadedModule[26]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreMedia.dll
    LoadedModule[27]=C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1d f_1.1.9200.16518_none_ba1cf6b7e09f1918\gdiplus.dll
    LoadedModule[28]=C:\Program Files (x86)\iTunes\GNSDK_DSP.DLL
    LoadedModule[29]=C:\Program Files (x86)\iTunes\GNSDK_MUSICID.DLL
    LoadedModule[30]=C:\Program Files (x86)\iTunes\GNSDK_SDKMANAGER.DLL
    LoadedModule[31]=C:\Program Files (x86)\iTunes\GNSDK_SUBMIT.DLL
    LoadedModule[32]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libicuin.dll
    LoadedModule[33]=C:\Windows\SYSTEM32\IPHLPAPI.DLL
    LoadedModule[34]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libdispatch.dll
    LoadedModule[35]=C:\Windows\SYSTEM32\MSIMG32.dll
    LoadedModule[36]=C:\Windows\SYSTEM32\ODBC32.dll
    LoadedModule[37]=C:\Windows\SYSTEM32\ole32.dll
    LoadedModule[38]=C:\Windows\SYSTEM32\OLEAUT32.dll
    LoadedModule[39]=C:\Windows\SYSTEM32\OLEACC.dll
    LoadedModule[40]=C:\Windows\SYSTEM32\PSAPI.DLL
    LoadedModule[41]=C:\Windows\SYSTEM32\VERSION.dll
    LoadedModule[42]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\QuartzCore.dll
    LoadedModule[43]=C:\Windows\SYSTEM32\RICHED20.dll
    LoadedModule[44]=C:\Windows\SYSTEM32\SETUPAPI.dll
    LoadedModule[45]=C:\Windows\SYSTEM32\USERENV.dll
    LoadedModule[46]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\WebKit.dll
    LoadedModule[47]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\JavaScriptCore.dll
    LoadedModule[48]=C:\Windows\SYSTEM32\WININET.dll
    LoadedModule[49]=C:\Windows\SYSTEM32\WINMM.dll
    LoadedModule[50]=C:\Windows\SYSTEM32\WINTRUST.dll
    LoadedModule[51]=C:\Windows\SYSTEM32\WS2_32.dll
    LoadedModule[52]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\ApplePushService.dll
    LoadedModule[53]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\MediaToolbox.dll
    LoadedModule[54]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\VideoToolbox.dll
    LoadedModule[55]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreVideo.dll
    LoadedModule[56]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.5 0727.6910_none_d089c358442de345\MSVCR80.dll
    LoadedModule[57]=C:\Windows\SYSTEM32\DSOUND.dll
    LoadedModule[58]=C:\Windows\SYSTEM32\CRYPT32.dll
    LoadedModule[59]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\pthreadVC2.dll
    LoadedModule[60]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\ASL.dll
    LoadedModule[61]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\SQLite3.dll
    LoadedModule[62]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\zlib1.dll
    LoadedModule[63]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libxml2.dll
    LoadedModule[64]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libicuuc.dll
    LoadedModule[65]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.5 0727.6910_none_d089c358442de345\MSVCP80.dll
    LoadedModule[66]=C:\Windows\SYSTEM32\SHCORE.DLL
    LoadedModule[67]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\objc.dll
    LoadedModule[68]=C:\Windows\SYSTEM32\NSI.dll
    LoadedModule[69]=C:\Windows\SYSTEM32\WINNSI.DLL
    LoadedModule[70]=C:\Windows\SYSTEM32\USP10.dll
    LoadedModule[71]=C:\Windows\SYSTEM32\msls31.dll
    LoadedModule[72]=C:\Windows\SYSTEM32\CFGMGR32.dll
    LoadedModule[73]=C:\Windows\SYSTEM32\DEVOBJ.dll
    LoadedModule[74]=C:\Windows\SYSTEM32\profapi.dll
    LoadedModule[75]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\WebKitQuartzCoreAdditions.dll
    LoadedModule[76]=C:\Windows\SYSTEM32\d3d9.dll
    LoadedModule[77]=C:\Windows\SYSTEM32\iertutil.dll
    LoadedModule[78]=C:\Windows\SYSTEM32\WINMMBASE.dll
    LoadedModule[79]=C:\Windows\SYSTEM32\MSASN1.dll
    LoadedModule[80]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreText.dll
    LoadedModule[81]=C:\Windows\SYSTEM32\POWRPROF.dll
    LoadedModule[82]=C:\Windows\SYSTEM32\WSOCK32.dll
    LoadedModule[83]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\icudt46.dll
    LoadedModule[84]=C:\Windows\SYSTEM32\dwmapi.dll
    LoadedModule[85]=C:\Windows\SYSTEM32\dnssd.dll
    LoadedModule[86]=C:\Windows\SYSTEM32\CRYPTSP.dll
    LoadedModule[87]=C:\Windows\system32\rsaenh.dll
    LoadedModule[88]=C:\Program Files (x86)\Common Files\Apple\CoreFP\CoreFP.dll
    LoadedModule[89]=C:\Windows\system32\uxtheme.dll
    LoadedModule[90]=C:\Program Files (x86)\Common Files\microsoft shared\ink\tiptsf.dll
    LoadedModule[91]=C:\Windows\SYSTEM32\imagehlp.dll
    LoadedModule[92]=C:\Program Files (x86)\iTunes\iTunes.Resources\iTunesRegistry.DLL
    LoadedModule[93]=C:\Program Files (x86)\iTunes\iTunes.Resources\en.lproj\iTunesLocalized.DLL
    LoadedModule[94]=C:\Program Files (x86)\iTunes\iTunes.Resources\iTunes.DLL
    LoadedModule[95]=C:\Windows\SYSTEM32\WINSTA.dll
    LoadedModule[96]=C:\Windows\SYSTEM32\Dxva2.dll
    LoadedModule[97]=C:\Windows\SYSTEM32\MMDevAPI.DLL
    LoadedModule[98]=C:\Windows\SYSTEM32\wdmaud.drv
    LoadedModule[99]=C:\Windows\SYSTEM32\ksuser.dll
    LoadedModule[100]=C:\Windows\SYSTEM32\AVRT.dll
    LoadedModule[101]=C:\Windows\SYSTEM32\AUDIOSES.DLL
    LoadedModule[102]=C:\Windows\SYSTEM32\msacm32.drv
    LoadedModule[103]=C:\Windows\SYSTEM32\MSACM32.dll
    LoadedModule[104]=C:\Windows\SYSTEM32\midimap.dll
    LoadedModule[105]=C:\Windows\SYSTEM32\Secur32.dll
    LoadedModule[106]=C:\Windows\SYSTEM32\winhttp.dll
    LoadedModule[107]=C:\Windows\system32\mswsock.dll
    LoadedModule[108]=C:\Windows\SYSTEM32\dhcpcsvc6.DLL
    LoadedModule[109]=C:\Windows\SYSTEM32\dhcpcsvc.DLL
    LoadedModule[110]=C:\Windows\SYSTEM32\clbcatq.dll
    LoadedModule[111]=C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\iTunesMobileDevice.dll
    LoadedModule[112]=C:\Windows\SYSTEM32\sxs.dll
    LoadedModule[113]=C:\Windows\SYSTEM32\Wtsapi32.dll
    LoadedModule[114]=C:\Windows\SYSTEM32\WMVCORE.dll
    LoadedModule[115]=C:\Windows\SYSTEM32\WMASF.DLL
    LoadedModule[116]=C:\Windows\SYSTEM32\DWrite.dll
    LoadedModule[117]=C:\Windows\SYSTEM32\LINKINFO.dll
    LoadedModule[118]=C:\Windows\SYSTEM32\PROPSYS.dll
    LoadedModule[119]=C:\Windows\SYSTEM32\ntshrui.dll
    LoadedModule[120]=C:\Windows\SYSTEM32\srvcli.dll
    LoadedModule[121]=C:\Windows\SYSTEM32\cscapi.dll
    LoadedModule[122]=C:\Windows\SYSTEM32\ntmarta.dll
    LoadedModule[123]=C:\Windows\SYSTEM32\Cryptdll.dll
    LoadedModule[124]=C:\Windows\SYSTEM32\mscms.dll
    LoadedModule[125]=C:\Windows\SYSTEM32\WindowsCodecs.dll
    LoadedModule[126]=C:\Windows\SYSTEM32\DNSAPI.dll
    LoadedModule[127]=C:\Program Files (x86)\Bonjour\mdnsNSP.dll
    LoadedModule[128]=C:\Windows\System32\rasadhlp.dll
    LoadedModule[129]=C:\Windows\system32\explorerframe.dll
    LoadedModule[130]=C:\Windows\system32\DUser.dll
    LoadedModule[131]=C:\Windows\system32\DUI70.dll
    LoadedModule[132]=C:\Windows\System32\fwpuclnt.dll
    LoadedModule[133]=C:\Windows\SYSTEM32\schannel.dll
    LoadedModule[134]=C:\Windows\SYSTEM32\ncrypt.dll
    LoadedModule[135]=C:\Windows\SYSTEM32\bcrypt.dll
    LoadedModule[136]=C:\Windows\SYSTEM32\NTASN1.dll
    LoadedModule[137]=C:\Windows\system32\ncryptsslp.dll
    LoadedModule[138]=C:\Windows\SYSTEM32\gpapi.dll
    LoadedModule[139]=C:\Windows\SYSTEM32\cryptnet.dll
    LoadedModule[140]=C:\Windows\SYSTEM32\WLDAP32.dll
    LoadedModule[141]=C:\Windows\SYSTEM32\igdumdim32.dll
    LoadedModule[142]=C:\Windows\SYSTEM32\igdusc32.dll
    State[0].Key=Transport.DoneStage1
    State[0].Value=1
    FriendlyEventName=Stopped working
    ConsentKey=APPCRASH
    AppName=iTunes
    AppPath=C:\Program Files (x86)\iTunes\iTunes.exe
    NsPartner=windows
    NsGroup=windows8

  • HT1689 I can reach the iTunes Store from my iPod Touch, but it will not open on my PC running Windows 7.  Message shows that iTunes has stopped working.  This happens every time.  I have updated iTunes Software.  Will not solve the problem.  What is wrong

    I have uninstalled iTunes several times and reinstalled it on my PC running Window 7 with all updated loaded.  When I click on the iTunes Store Box, Nothing happens except for a message that reads:
              iTunes has stopped working.
    The following items give me a choice, but no answer comes up.  The computer will shut down the website.
              "Check online for a solution and close the program"
              "Close the program."
    There is an item below the box that is selectable for View problem details.  When clicked a long list of items show up.  I have listed some of the problems as written, but I do not understand them.  I know the iTunes Store has been available on earlier versions of of iTunes but is not on this version.  How can we go back and download an earlier version of iTunes?
         Here are some of the Problem Details:
         "Problem signature:  APPCRASH
         Application Name:     iTunes.exe
         Application Version:  11.0.1.12
         Application Timestamp:  50c8fc7e"

    I had this exact same problem.  I found this fix and it worked for me. 
    Step 1:
    Browse to C:\Program Files (x86)\Common Files\Apple\Apple Application Support and copy the filen named QTMovieWin.dll. 
    Step 2:
    Browse and past that file into C:\Program Files (x86)\iTunes.
    Hope this helps you.  I wish I could remember where I saw this originally so I could thank them.
    Good Luck.
    Anthony

  • After upgrading to iOS 8 I can not open iTunes and iTunes store. Furthermore I cannot even update my app like Facebook etc

    I Upgraded my iPad mini with retina screen 16 GB to iOS 8. I'm facing weird issues..i can't open iTunes , itunes store and can't upgrade app which I have downloaded..furthermore my iPad became slow..I don't understand what to do...please help me

    Hey ahmedfromtanta,
    Thanks for the question. After reviewing your post, it sounds like trouble with Wi-Fi. I would recommend that you read this article, it may be able to help you resolve or isolate the issue.
    iOS: Troubleshooting Wi-Fi networks and connections
    Thanks for using Apple Support Communities.
    Have a nice day,
    Mario

  • How can I get the iTunes Store to open on my PC running Windows 7?

    I have upgraded iTunes software for my iPod Touch and my PC.  iTunes store will not open on my PC.  Is it supposed to open to purchase items or do I have to use the iPod Touch for all of this.

    A message appears stating that iTunes has stopped working.  This happens everytime.  I have uninstalled iTunes and reinstalled it and still the same thing happens.  Is the problem in windows or the new iTunes that came out in October.  The computer has worked in the past, but I not had a need to go to the iTunes Store for several weeks and now I can't get to it from my PC.  It works fine from my iPod Touch.  This is my only Apple Device and it may be my only one to ever purchase if this is an example of the Apple service.
    I apologize on the lateness of this response, but I am not real adept at using sites such as this.  Just now figured out how to respond to a reply without going around the world.

  • I can't open almost any app on my iMac (OSX Lion 10.7.4). Every time I attempt to do so, the app "unexpedtely quits" and can't go further. This happens with iTunes (when I turn to the iTunes Store), MacApp Store, Software updates an many other apps...

    I can't open almost any app on my iMac (OSX Lion 10.7.4). Every time I attempt to do so, the affected app "unexpedtely quits", showing a window (sort of expanded dialog box) with the log history, wich form a complete report wich is said to be sent to Apple. Despite that this window has a "restart" button, I haven't been able to go any further from this point, as it repeats the process again and again, impeding me to use the affected app.
    This has get to a critical point, as it is afecting apps like iTunes (especifically when I turn to the iTunes Store from within te app), MacApp Store, Software Updates (I can't update anything, given this problem) and many other apps, including Aperture 3, Fusion 4, integrated Dictionary and Wikipedia, as I've been able to verify.
    As far as I'm concerned, it hasn't affected apps like Office, Vectorworks, Pixelmator, iDraw, Quick Note...
    Can anybody help me on this matter?
    Thanks a lot, in advance...
    Marcus

    Use Lion Recovery to repair the startup disk if necessary, or reinstall the Mac OS X.

  • ITunes Opens to ITunes Store Then Freezes

    After always working fine, ITunes now immediately and automatically opens to the Store then freezes, soon followed by "Application Not Responding". I can't get to Library or any other folder and have to force quit. QuickTime works fine and I tried reinstalling to no avail. Any suggestions?

    A lot of people are reporting problems with iTunes and/or their iMacs crashing when accessing the iTunes store. It's likely the result of a bug in iTunes that Apple will have to fix with a software update. I submitted a feedback report to Apple on this, you might want to do the same.

  • TS3297 Every time I open iTunes to listen to music, not access the iTunes Store, I get the password sign in box, over and over again. When I try to access the iTunes Store it does not except my password. This has happened since the last update.

    Everytime I open iTunes to play music, NOT to access the iTunes Store, I get the password sign in box for the iTunes Store. If I click cansel the box pops up a second time.
    When I try to sign in to the iTunes Store it does not except the password and pops up the sign in box afain,and again endlessly.
    This started happening about two weeks ago.

    if itunes will not run, you probably have mangled windows badly
    one feature of windows 8 is the refresh that saves libraries,
    because you are using windows 7, you will need to backup all files to another storage device

  • When I try to access my iTunes Store from my iPhone 5 it opens with a blank white screen. Help!

    I've tried for several days to open my iTunes Store on my iPhone. Every time it opens, but with a blank white screen.

    Hi Upswife,
    When troubleshooting iTunes Store connection issues, the following articles provide the best information:
    First, try signing out of your account in Settings > iTunes & App Store. Once signed out, go ahead and sign back in.
    iOS: Changing the signed-in iTunes Store Apple ID account
    http://support.apple.com/kb/HT1311
    If the above did not resolve your issue, refer to the following:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    If you haven't been able to connect to the iTunes Store:
    - Make sure that your iOS software is up to date by connecting your iOS device to iTunes and clicking on Check for Update in your device's Summary page in iTunes.
    - Check and verify that you are in range of a Wi-Fi router or base station. If you are on a 3G capable device, make sure that cellular data is turned on from Settings > General > Cellular.
    - Check to make sure you have an active internet connection. You can check the User Guide for your device for help with connecting to the internet.
    - Check to make sure other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the internet.
    - Try resetting (turning off and then on again) your Wi-Fi router
    - If the issue still persists see, iOS: Troubleshooting Wi-Fi networks and connectionsoriOS: Troubleshooting Wi-Fi networks and connections.
    Thanks,
    Matt M.

  • How do I get my iTunes store to work? I have updated my iTunes to the latest version but every time I go to open it, it is just a blank white screen. No writing or anything. Help!?

    How do I get my iTunes store to work? I have updated my iTunes to the latest version but every time I go to open it, it is just a blank white screen. No writing or anything. Help!?

    Oh, and it is on a macbook pro

  • HT5622 Hi I have a Macbook air & iPhone 4. what do I need to do if I want to buy a book (ebook) or an application that is not available in the iTunes store in my area i.e. Africa (Egypt)? Do I need to open a different account in the iTunes store in the ot

    Hi
    I have a Macbook air & iPhone 4.
    what do I need to do if I want to buy a book (ebook) or an application that is not available in the iTunes store in my area i.e. Africa (Egypt)?
    Do I need to open a different account in the iTunes store in the other area i.e. USA ?
    Please advice
    Thank you

    You can only buy content from your own country's store i.e. the Egyptian store if you are in Egypt - you need to be in a country to use its store, so to use the US store you will need to be in the US and have a US billing address on your account. If there is an app or any other item that you would like to be buy that isn't currently available in the Egyptian store then you can try requesting that it be added, but unless the app's developer or rights-holder agrees to it then Apple won't be able to sell it there : http://www.apple.com/feedback/itunes.html

  • Itunes store wont open and let me download music

    my itunes store wont open it says im not connected to the internet which is false for im on it now typing this
    hELP

    If a solution is found I hope someone posts it soon.  I have followed everything iTunes has asked for: new account, new pass, new info, and finally upgrade to iTunes 10.  After attempting to Download 10. I was told that my iBook did not meet the system specs.  I had looked earlier and found no sys specs, so I presumed it would download.  I was wrong.  After going through all of that I still cannot access the store.  I had none of this problem a mere 2 weeks ago.  So somebody please post a reasonable solution.
    thanks,
    Pb

Maybe you are looking for