ITunes 11.3.1 stops working when opened in 'Podcasts' view

After the latest update installed in last few days on Windows 7, iTunes often crashes on startup, at about the time it is accessing iTunes store (fine before the update). It does not happen if iTunes is opened in 'Music' view, but changing then to the 'Podcasts' view and clicking the podcast 'refresh' button causes crash again. It is worse on some user accounts than others.
Have tried:
- Complete reinstallation of iTunes
- Deleting preferences files in the Local and Roaming directories.
- Copying a QT dll to the iTunes program files directory (as mentioned on another thread)
- The other suggestions in this link iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
Any ideas?

Start iTunes is Safe Mode.
Refer to this article: iTunes: Troubleshooting issues with third-party iTunes plug-ins which gives you steps for starting iTunes in Safe Mode. Note the article has instructions for both OS X (Mac) and the different versions of Windows.   
I too had the problem with Podcasts, so was delighted to see an update which addressed it. However, like all of you, after the update to 11.3, clicking on Refresh (Podcasts) caused iTunes to stop working. I then started iTunes in Safe Mode but saw no message about entering Safe Mode (as mentioned in the article). Despite this, Refresh Podcasts then worked. That was yesterday. This morning, I have started my iTunes in normal mode and had no issues.
I suggest you read the article, as there are important points about showing hidden files and what to do if the problem persists. In my case, the problem did not persist. Note also, that the article mentions third-party plug-ins as the cause of the problem. As far as I am aware, I did not have any third-party plug-ins, so the title of the article is somewhat misleading.

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