ITunes 11.3.1 update and Apple TV problems

Since updating iTunes the other day I cant play Photos or stream video through my Apple TV v3. Current firmware on both devices. Used to work okay. No changes made to router or firmware etc. Everything else works as before. Apple TV will however find and play audio from iTunes!! Figure that.
Apple TV finds some photo thumbnails but just spins its wheel when asked to display it. Same with video - sees thumbnails but won't play. Doesn't even timeout, just spins its wheel...any thoughts anyone from Apple?

Hey GUSSS,
Thanks for using Apple Support Communities.
So you can't play photos or video through the Apple TV because it just spins, but audio works. You may want to check the network performance since audio works but video won't work. Since it only sees shows of your photos and videos you may want to look at the second article.
iTunes: Troubleshooting AirPlay and AirPlay Mirroring
http://support.apple.com/kb/TS5209
Troubleshooting performance issues
Wi-Fi Connection
If you are experiencing intermittent playback or significant network lag with AirPlay, it could be due to a weak Wi-Fi connection, interference, or the distance between the Wi-Fi router and your AirPlay-enabled device.
Ensure that other devices aren't trying to stream to the same Apple TV at the same time.
Ensure that your Wi-Fi router is set up with the recommended settings for the best performance.
Certain external devices, such as microwave ovens and baby monitors, may interfere with a Wi-Fi network. Try moving or disabling these devices.
If your wireless and wired networks are the same, try connecting your Apple TV to the router via Ethernet instead of Wi-Fi.
Use the Wi-Fi network troubleshooting guide to resolve interference and other issues.
Ethernet Connection
Temporarily disable firewalls (both network and local) and security software. Security software and firewalls may block ports that AirPlay uses to stream content. You can often resolve issues with security software by updating, correctly configuring, or uninstalling security software.
Troubleshooting Home Sharing
http://support.apple.com/kb/TS2972?viewlocale=en_US
Have a nice day,
Mario

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    0x99866000 - 0x99866ff7 com.apple.quartzframework 1.5 (1.5) <4EE8095D-5E47-1EB6-3A8A-6ECE3BEC8647> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
    0x99867000 - 0x998c8fe7 com.apple.CoreText 3.151.8 (???) <6F5D6C49-4693-B9B7-6612-832E8F155747> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
    0x998c9000 - 0x998dbff7 com.apple.MultitouchSupport.framework 207.10 (207.10) <E1A6F663-570B-CE54-0F8A-BBCCDECE3B42> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
    0x999ea000 - 0x99a92ffb com.apple.QD 3.36 (???) <FA2785A4-BB69-DCB4-3BA3-7C89A82CAB41> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
    0x99a93000 - 0x99acafe7 libssl.0.9.8.dylib 0.9.8 (compatibility 0.9.8) <7DCB5938-3140-E71A-92BD-8C242F30C8F5> /usr/lib/libssl.0.9.8.dylib
    0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???) <ADF8138B-2384-2FC0-CCBF-C4721B53568A> /usr/lib/libSystem.B.dylib
    Model: MacBook1,1, BootROM MB11.0061.B03, 2 processors, Intel Core Duo, 2 GHz, 1 GB, SMC 1.4f12
    Graphics: Intel GMA 950, GMA 950, Built-In, spdisplaysintegratedvram
    Memory Module: global_name
    AirPort: spairportwireless_card_type_airportextreme (0x168C, 0x86), Atheros 5424: 2.1.14.5
    Bluetooth: Version 2.4.0f1, 2 service, 19 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    Serial ATA Device: ST98823AS, 74.53 GB
    Parallel ATA Device: MATSHITADVD-R UJ-857
    USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8501, 0xfd400000
    USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0217, 0x1d200000
    USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8240, 0x5d200000
    USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8205, 0x7d100000

    First, is it strange that there is a "Matshita DVD-R UJ-857" option under my Mac HD in the disk utility? Here is the newest report:
    Permissions differ on "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Classes/dt.jar", should be lrwxr-xr-x , they are lrw-r--r-- .
    Repaired "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Classes/dt.jar".
    Permissions differ on "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Classes/jce.jar", should be lrwxr-xr-x , they are lrw-r--r-- .
    Repaired "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Classes/jce.jar".
    Permissions differ on "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Classes/jconsole.ja r", should be lrwxr-xr-x , they are lrw-r--r-- .
    Repaired "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Classes/jconsole.ja r".
    Permissions differ on "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Classes/management- agent.jar", should be lrwxr-xr-x , they are lrw-r--r-- .
    Repaired "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Classes/management- agent.jar".
    User differs on "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Home/lib", should be 0, user is 95.
    Repaired "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Home/lib".
    Permissions differ on "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Home/lib/dt.jar", should be -rw-r--r-- , they are -rwxr-xr-x .
    Repaired "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Home/lib/dt.jar".
    Permissions differ on "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Home/lib/jce.jar", should be -rw-r--r-- , they are -rwxr-xr-x .
    Repaired "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Home/lib/jce.jar".
    Permissions differ on "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Home/lib/management -agent.jar", should be -rw-r--r-- , they are -rwxr-xr-x .
    Repaired "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Home/lib/management -agent.jar".
    Permissions differ on "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Home/lib/security/b lacklist", should be lrwxr-xr-x , they are lrw-r--r-- .
    Repaired "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Home/lib/security/b lacklist".
    User differs on "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Libraries", should be 0, user is 95.
    Repaired "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Libraries".
    Permissions differ on "System/Library/Java/Support/Deploy.bundle/Contents/Home/lib/security/cacerts", should be lrwxr-xr-x , they are lrw-r--r-- .
    Repaired "System/Library/Java/Support/Deploy.bundle/Contents/Home/lib/security/cacerts".
    Permissions differ on "System/Library/Java/Support/Deploy.bundle/Contents/Resources/Java/deploy.jar", should be lrwxr-xr-x , they are lrw-r--r-- .
    Repaired "System/Library/Java/Support/Deploy.bundle/Contents/Resources/Java/deploy.jar".
    Permissions differ on "System/Library/Java/Support/Deploy.bundle/Contents/Resources/JavaPluginCocoa.b undle/Contents/Resources/Java/deploy.jar", should be lrwxr-xr-x , they are lrw-r--r-- .
    Repaired "System/Library/Java/Support/Deploy.bundle/Contents/Resources/JavaPluginCocoa.b undle/Contents/Resources/Java/deploy.jar".
    Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Classes/dt.jar", should be -rw-r--r-- , they are lrwxr-xr-x .
    Repaired "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Classes/dt.jar".
    Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Classes/jce.jar", should be -rw-r--r-- , they are lrwxr-xr-x .
    Repaired "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Classes/jce.jar".
    Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Classes/jconsole.jar ", should be -rw-r--r-- , they are lrwxr-xr-x .
    Repaired "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Classes/jconsole.jar ".
    Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Classes/management-a gent.jar", should be -rw-r--r-- , they are lrwxr-xr-x .
    Repaired "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Classes/management-a gent.jar".
    User differs on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Home/lib", should be 95, user is 0.
    Repaired "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Home/lib".
    Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Home/lib/dt.jar", should be lrwxr-xr-x , they are -rw-r--r-- .
    Repaired "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Home/lib/dt.jar".
    Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Home/lib/jce.jar", should be lrwxr-xr-x , they are -rw-r--r-- .
    Repaired "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Home/lib/jce.jar".
    Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Home/lib/management- agent.jar", should be lrwxr-xr-x , they are -rw-r--r-- .
    Repaired "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Home/lib/management- agent.jar".
    Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Home/lib/security/bl acklist", should be -rw-r--r-- , they are lrwxr-xr-x .
    Repaired "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Home/lib/security/bl acklist".
    User differs on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Libraries", should be 95, user is 0.
    Repaired "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Libraries".
    Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Resources/JavaPlugin Cocoa.bundle", should be drwxr-xr-x , they are lrwxr-xr-x .
    Repaired "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Resources/JavaPlugin Cocoa.bundle".
    Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Resources/JavaPlugin Cocoa.bundle/Contents/Resources/Java/deploy.jar", should be -rw-r--r-- , they are lrwxr-xr-x .
    Repaired "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Resources/JavaPlugin Cocoa.bundle/Contents/Resources/Java/deploy.jar".
    Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Resources/JavaPlugin Cocoa.bundle/Contents/Resources/Java/libdeploy.jnilib", should be -rwxr-xr-x , they are lrwxr-xr-x .
    Repaired "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Resources/JavaPlugin Cocoa.bundle/Contents/Resources/Java/libdeploy.jnilib".
    Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/A/Resources/Deploy.bundle/ Contents/Home/lib/security/cacerts", should be -rw-r--r-- , they are lrwxr-xr-x .
    Repaired "System/Library/Frameworks/JavaVM.framework/Versions/A/Resources/Deploy.bundle/ Contents/Home/lib/security/cacerts".
    Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/A/Resources/Deploy.bundle/ Contents/Resources/Java/deploy.jar", should be -rw-r--r-- , they are lrwxr-xr-x .
    Repaired "System/Library/Frameworks/JavaVM.framework/Versions/A/Resources/Deploy.bundle/ Contents/Resources/Java/deploy.jar".
    Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/A/Resources/Deploy.bundle/ Contents/Resources/Java/libdeploy.jnilib", should be -rwxr-xr-x , they are lrwxr-xr-x .
    Repaired "System/Library/Frameworks/JavaVM.framework/Versions/A/Resources/Deploy.bundle/ Contents/Resources/Java/libdeploy.jnilib".
    Warning: SUID file "System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/MacOS/ARDAg ent" has been modified and will not be repaired.
    Let me know if you see anything that stands out. Thanks again.

  • HT201210 I have tried to restore my i phone via itunes after doing the update and it keeps giving unknown error occurred (3194) please help

    I have tried to restore my i phone via  itunes after doing the update and it keeps giving unknown error occurred (3194) please help

    Hello Sam-marchesi,
    Thanks for using Apple Support Communities.
    For more information on this, take a look at:
    iTunes: Specific update-and-restore error messages and advanced troubleshooting
    http://support.apple.com/kb/TS3694#error3194
    Unable to contact the iOS software update server gs.apple.com
    Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
    Install the latest version of iTunes.
    Check security software and ensure that communication to gs.apple.com is allowed. Follow these stepsfor assistance with security software.
    Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow theadvanced iTunes Store troubleshooting steps to edit the hosts file or revert to a default hosts file. See "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information."
    Try to restore from another known-good computer and network.
    If the errors persist on another computer, the device may need service.
    Best of luck,
    Mario

  • I just installed the latest version of iTunes to get the updates and new software on my iPod but it hasn't updated my iPod or put any of the new software on there either.  How to I get the software to sync onto my iPod?

    I just installed the latest version of iTunes to get the updates and new software on my iPod but it hasn't updated my iPod or put any of the new software on there either.  How to I get the software to sync onto my iPod?

    Are you sure it's not 6.1.6?  If it is, that is the latest iOS version that will work on a 4th generation iPod Touch.  Later versions require a 5G iPod which has twice as much RAM.

  • Our iphones will not connect to itunes so we cant update and sync.  Anyone have suggestions.  It looks like Itunes dosent recognize our devices all of a sudden.

    Our IPhones will not conncect to itunes so we cant update and sync phones.  Does anyone have suggestions.  Its like itunes doesnt recognize our devices.

    Choose your computer platform below:
    iOS: Device not recognized in iTunes for Windows
    iOS: Device not recognized in iTunes for Mac OS X

  • I have been using Itunes Apps for some time. Today I signed to Itunes to get Apps updated. Apple said I must update my account. I did that with a new password. Itunes said invalid support. Now what can I do?

    I have been using Itunes Apps for some time. Today I signed to Itunes to get Apps updated. Apple said I must update my account. I did that with a new password. Itunes said invalid support. Now what can I do?

    What do you mean "invalid support"? What EXACTLY did it say? Did it say you had an unsupported SIM after updating the firmware on your phone?

  • HT1926 I tried to update my itune with the latest update and now I can't use itunes at all . All I get is MSVCR80.dll and then Error7 (windows error 126) what can I do ????

    I tried to update my itune with the latest update and now i can't use itune at all . I have tried reinstalling it . all get is MSVCR80.dll and then I get Error 7 (windows erreor 126) . Need help please .

    Similar problem here.  iTunes11 notified me it was available.  However, auto-update failed.  So, I downloaded for manual update.  That failed with "permission" message.  I am administrator on this machine (WIN7).  I tried uninstalling old version, but it failed with same permission issue.  I now can't start iTunes... throws permission message.  So, I'm completely dead in the water.  Does this stuff get tested before it's shipped?

  • Have been running version 4 for a week without problems. Today, downloaded MS live security update, and have had problems since. when I click on a favorite site, it takes 20 to 40 seconds before the page load's and the same if I click a link on the page.

    been running version 4 for a week without problems. Today, downloaded MS live security update, and have had problems since. when I click on a favorite site, it takes 20 to 40 seconds before the page load's.'''bold text'''

    http://portableapps.com/apps/internet/firefox_portable/localization#legacy36

  • ITunes update and Apple TV Woes

    I was notified about an update of several things today (7/5/09), one of which was for iTunes. I performed the update and restarted the computer as directed. I don't remember just why but something was amiss with the my Apple TV's connection to the library on my MacBook so, I thought it might be helpful to remove the Apple TV and re-install it. So, I did remove it but now I can't seem to get iTunes to see it. The Apple TV software is up to date and functions properly otherwise it's just not recognized by iTunes on my MacBook. I have checked and tired every combination of settings in the Preferences areas and nothing works. I have reset my Apple TV to factory settings and then re-installed the updates and still nothing. Any ideas?
    Frank Brackin

    Sometimes I have had connection problems with my Apple TV - my fix is to UNPLUG the Apple TV then power it backup and let it go through the boot-up process. Then things seem to work again.
    MJ

  • How to share one iTunes library with multiple computers AND Apple TV? Help?

    It seems like my dilemma may not be easily solved. Hopefully it isn't as complicated as I think it will be. Here's the situation:
    My wife hates that, in order to see or do anything with the images she takes, I need to have iPhoto open on my computer (Mac Pro), and she then has to connect to it over sharing.
    By the same token, I don't like that she buys iTunes content on her MacBook, which is sometimes a duplicate of content I already have. Now that the App Store is out, that is going to start getting really expensive.
    So instead, I want us to be able to:
    1) Have ONE iTunes library on the network, and ONE iPhoto library. Both of these would be accessible to any computer on the network. When you launch iTunes, you would get all the media that is in that library.
    2) Both be able to access iTunes at the same time to listen to / watch content.
    3) Both be able to purchase iTunes content, and when it it purchased, it updates that single library. If I buy a song, the next time my wife fires up iTunes, that song is there for her to listen to.
    4) Have our two Apple TV units be able to play content from this library.
    So, I know that we need something on the network. I have a Drobo with DroboShare, so that is one option. I also have a spare Mac Pro laying around, along with a copy of OS X Leopard Server.
    I just don't know what route we should take with this. All I want is for us to share a library, to be able to both use that library, for us to be able to sync content from that library to our portable devices, and for our Apple TVs to also see that library.
    Possible?!

    I'm sort of in the same boat. We've got an iMac with separate User Accounts set up and are currently sharing the same iTunes and iPhoto libraries along with streaming them to our Apple TV.
    Right now I'm the only one with an iPod, however she'll be getting one in a couple of weeks.
    We also just picked up a MacBook yesterday and I'd like to be able to sync certain libraries like iTunes and iPhoto so that no content gets duplicated on either the iMac or MacBook and so that we both have access to the current libraries for each program on our iPods and AppleTV.
    I have an external hard drive that I back up the iMac on and I assume I could manually keep things current with that but there's got to be an easier way...that's why these are Macs right?
    Bill

  • JUST DOWNLOADED THE LATEST ITUNES 6.0.4 UPDATE AND IT DOESN'T WORK EITHER !

    It keeps getting to be "Ground Hog Day" over and over on each update.
    Come on Apple, is it going to be the next Itunes update?: The one after that? No after that etc. etc. etc. etc. etc. etc. etc. etc.
    Or you going to have an update to fix the Shuffle or not?
    Just tell us one way or the other!
    Or you having problems working on an update? I am not a shuffle engineer, can it be that hard to have a Itunes update that works? I am not trying to be mean, I just wonder maybe there is not fix?
    What is it really?
    I am on my second one, I really don't want to keep going to the Apple store and get new ones.
    I play advanced fingerpicking guitar, and I would love to hear my creations on the shuffle. I tried restoring as well and had severe problems.
    I want an update that works.

    Do you EVER read ANYthing? I suspect not.
    I guess you should, first of all, read the response of the person whom I (in your unthinking, misguided, and incorrect opinion) "bashed".
    I know you won't do that so, in summary .... he did do what I recommended that he do and ..... mirable dictu! ..... his Shuffle now works!
    Whoodathunk.
    As for the rest of your screed .... frankly, if your tone with Apple Support is the same as you use here in these user-to-user forums, I'd be amazed if you could get anyone to help you at all. I guess you haven't used the chat feature, I guess you haven't used the online troubleshooting, I guess you haven't read or done any of the many things that are ..... ohh, never mind.
    Okay, so it's a waste of time and bandwidth to revisit all of this with you .... your mind's made up and I'll not try to confuse you with more facts. For others reading this unfortunate thread just be aware, as pohlman so very clearly is not, that (a) there are many other resources available, beginning at but not limited to the iPod Shuffle Support Page ( http://www.apple.com/support/ipodshuffle/ ), (b) that the iPS actually does and will work on your machine, (c) that there forums are strictly user-to-user and are not any official part of iPod Support, and (d) that anyone posting a valid question here will usually, eventually, find some other user trying to answer it.

  • ITunes 11.0.5 Update and Airport Express AirPlay Issue

    After updating my iTunes to 11.0.5 I receive the following error whenever I try to connect to either of my two 1st Gen AirPort Express units: "An error occurred while connecting to the AirPlay device [Airport Express 1 or 2]. The network connection timed out."
    Everything was working fine before updating two days ago.
    Connection is as follows:
    1x AirPort Extreme 802.11n (2nd Gen) "BaseStation" - v7.6.4
    1x AirPort Express 802.11n (1st Gen) "Basement" - v7.6.4 - Connected to BaseStation via Ethernet - AirPlay Enabled
    1x AirPort Express 802.11n (1st Gen) "Living Room" - v7.6.4 - Connected to BaseStation via WiFi - AirPlay Enabled
    1x MacMini OSX10.6.8 - iTunes 11.0.5 (5) - Connected to BaseStation via Ethernet
    1x MacBook Pro OSX10.7.5 - iTunes 11.0.5 (5) - Connected to BaseStation via WiFi
    iTunes on both the MacMini and MacBook Pro can see the AirPort Express units in the speakers drop down, however when trying to send music to one or both of the units I receive the time out error.
    I've tried all the usuall fixes like restarting/reseting the AirPort devices, restarting the Macs, etc. But I'm still recieving this error.
    Please help. Thank you.

    try to go to this link to download http://www.apple.com/itunes/download/
    However, many people say they only got 11.0.5 but everytime i click the link it's 11.1
    give it a try

  • I pod disabled  and cant remember passcode. cannot use itunes as it wants update and restore  need to use passcode and the hold sleep/wake key and home key doesnt put it in DFU either . any help ?

    My ipod has been disabled as I cant remember the passcode . When doing a restore on I Tunes it will only update and restore , the update doesnt work as the phone is locked and I need a passcode. I have tried the other way which is to hold the sleep/wake key and home key together  for 10 seconds but as soon as you plug it inot the pc the ipod boots up so this method doesnt work either . Very close to usin it as a brick , any suggestions ?? Thank you

    Disabled
    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Forgot passcode or device disabled
    If recovery mode does not work try DFU mode.                        
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings        
    For how to restore:                                                             
    iTunes: Restoring iOS software
    To restore from backup see:
    iOS: Back up and restore your iOS device with iCloud or iTunes       
    If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
    You can redownload most iTunes purchases by:                         
    Downloading past purchases from the App Store, iBookstore, and iTunes Store        
    If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.
    Dry another cable
    Next try on another computer.
    Last
    Make an appointment at the Genius Bar of an Apple store.
      Apple Retail Store - Genius Bar

  • ITunes doesn't recognize iPhone and Apple Mobile Device USB Driver is missing

    Hi. iTunes does not recognize my iPhone when I connect it to my PC via USB. I found iOS: Device not recognized in iTunes for Windows and went through the listed steps to diagnose the problem. The problem seems to be the Apple Mobile Device USB Driver. It is not listed in Device Manager and it does not seem to be installed on my PC. I followed directions for "If the Apple Mobile Device USB Driver is not listed" and I was not able to find anything. In that case there are no further steps that you can take listed on iOS: Device not recognized in iTunes. I then uninstalled and reinstalled iTunes and other software components (http://support.apple.com/kb/ht1923) three times but each time Apple Mobile Device USB Drive was missing. If anyone can advise me I would greatly appreciate it.
    iTunes: iTunes 11.1.5 for Windows
    iPhone: 4.3.3
    PC: Windows 7

    See TS1538: iOS: Device not recognized in iTunes for Windows, in particular section 5.
    See also Troubleshooting issues with iTunes for Windows updates.
    tt2

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