ITunes 11.4 not playing music

Songs do not play at all. When clicking on a song it doesn't play at all. No sound. Grey bar does not move at all. Help!

I am not an expert but HAVE had many issues with my downloading CD's into iTunes on my iPhone.     I DO know that for music purchased from iTunes (that wasn't showing or allowing me to play on my iPhone); my iTunes match was not 'on' on my cell but was on my mac. HOWEVER my struggle and unresolved problem is when I successfully download a Music CD to my iTunes library. After I download a music CD into iTunes; it does 1 of 2 things (NEITHER is conducive to enjoying the music);
#1   It will transfer the CD to my iPhone but the entire playlist is 'Gray'd out' so clicking on it produces nothing.
#2   after 4-5 days AFTER i have performed the transfer of CD to my iTunes and synced to my iPhone, it will only ALLOW me to click on 4 or so songs.
I have been on the phone with Apple support supervisor and searched and spent hours playing with settings to figure out this problem.
My main issue with this is that I am a Fitness trainer so the Music itself is CRUCIAL to my business.. I don't understand how many can experience this problem and APPLE doesn't have a resolution clearly written on their support page (listed under iTunes, match, iCloud)    If you search these forums, you will see that there are many people experiencing the problem and for some an easy fix but for the life of me; no matter what I try; nothing allows me to 'ungray' the music.
This problem began with iTunes MATCH AND the new iCloud (i am a former MobileMe user and seriously i think that may be the problem).

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http://support.apple.com/kb/TS1718
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