ITunes 11.4 The attempt to burn a disc failed. The disc drive didn't respond properly and can't recover or retry.

27-inch, Late 2009
Processor 2.66 GHz Core i5
8 GB memory
Software OS X 10.9.5
iTunes 11.4
Can not burn a playlist in iTunes 11.4 to a CD, upon completion of the burn operation get error message, "The attempt to burn a disc failed. The disc drive didn't respond properly and can't recover or retry."  Receive this message using 2 different external drives that are Apple compatible. 1. is a Pioneer SuperDrive that I had replaced from a previous Mac in a OWC enclosure, 2. the other is a OWC 8X Slim Portable USB 2.0 External. After receiving the error message I can re-insert the disc into the drive and it will mount the disc and it will list all the songs with the correct size, but none of them will play. iTunes then comes up asking me if I want to import the CD, at this time iTunes has a (not responding) status in Finder. Can burn from finder with no problem, only have issue in iTunes.
Background
Last year I took the iMac to the local Apple Store 3 times and they determined the optical drive was defective and replaced it, the last time even replacing the cable to it. When I attempt to burn playlist from internal Superdrive it states it can not burn due to media errors. I have tried Memorex, TDK and PNY  media with the same results. I thought purchasing the OWC Slim Portable USB 2.0 External would resolve the issue.  If I put a commercial audio CD into the Internal Superdrive it will not mount and will eject it, if I insert the commercial audio CD into the external drive it will mount and play. Now the extended warranty is expired on the iMac and I don't know what next to try.

After multiple attempts to both find an answer to this problem or to fix it myself I've given up and switched to a Windows PC. The same media works just fine at maximum write speed with no special tricks needed. I got my iMac specifically to manage my photographs and burn images for friends and family. It has been nothing but a big disappointment to say the least. To read messages saying I need to lower my write speed or buy more expensive CDs is just laughable. Unless I see something major change I'm sticking with my Windows PC.

Similar Messages

  • What does this mean: The attempt to burn a disc failed. The disc drive didn't respond properly and can't recover or retry.??

    Is this an iTunes or disc issue?  I have burned music to these disc before.
    Error message: "The attempt to burn a disc failed. The disc drive didn't respond properly and can't recover or retry."
    Using........
    iTunes 10.7
    Memorex Music CD-R 40X 700MB 80min
    MacBook Pro
    Mac OS X 10.7.5
    2.4 GHz Core i5
    4 GB 1333 MHz DDR3

    Not sure. Try this:
    Troubleshooting CD burning errors:
    http://support.apple.com/kb/HT2955

  • I updated iPhoto and now can not burn a cd on iPhoto.  I am getting error message: The burn to the SuperDrive drive failed. The disc drive didn't respond properly and can't recover or retry.

    I updated iphoto 9.4.3 and now it will not allow me to burn pictures on disc.  I am recieving the follwing message:
    The burn to the SuperDrive drive failed. The disc drive didn’t respond properly and can’t recover or retry.
    I have tried to do a SMC Reset and PRAM reset and it still will not work.  Before the update I was burning pics onto the same dics with no problem.
    Any suggestions on what to do?
    Thanks!

    Hey MGRUBE,
    Thanks for the question. I understand you are experiencing issues with burning a disc. The following resource may help to resolve your issue:
    Disc Burning Quick Assist
    http://support.apple.com/kb/ht1152
    Thanks,
    Matt M.

  • I'm trying to copy a CD which I downloaded from itunes but I'm getting the error message "The attempt to burn a disc failed. The disc drive didn't respond properly and can't recover or retry." Any ideas?

    I bought an album on itunes , it's in AAC audio format and I'm trying to burn it onto a CD.

    Hey MGRUBE,
    Thanks for the question. I understand you are experiencing issues with burning a disc. The following resource may help to resolve your issue:
    Disc Burning Quick Assist
    http://support.apple.com/kb/ht1152
    Thanks,
    Matt M.

  • I am trying to burn some pictures I took onto a dvd, and this is the message I get "The burn to the SuperDrive drive failed. The disc drive didn't respond properly and can't recover or retry."  I"ve burned pictures before with no problem (b4 Lion)

    I used to be able to, and after downloading Lion yesterday, I no longer can.
    Help please.
    Thanks.
    Ellen

    Hey MGRUBE,
    Thanks for the question. I understand you are experiencing issues with burning a disc. The following resource may help to resolve your issue:
    Disc Burning Quick Assist
    http://support.apple.com/kb/ht1152
    Thanks,
    Matt M.

  • Im trying to burn a cd from itunes, I keep getting a message that says "the attempt to burn a CD failed because of a medium write error" any help would be appreciated

    hello, I'm trying to burn a playlist from itunes to a cd, but I keep getting a message saying "the attempt to burn a CD failed because of a medium write error" can anyone tell me what I'm doing wrong. I'm not so tech savvy so any help would be greatly appreciated. thanks

    I'm not familiar with this error, but check the following:
    -Is your disc a CD or a DVD? You want a CD, not a DVD.
    -Is the CD blank? You'll want a blank one.
    -Maybe the disc is scratched and cannot be used. Try another CD.
    -Maybe your disc burner is broken. If you have another, try it.

  • The attempt to burn a disk failed. An unknown error occurred (4000).

    Whenever I try to burn a CD from iTunes, the burning process starts and continues for about two minutes, cancels automatically and then displays the following statement: "The attempt to burn a disk failed. An unknown error occurred (4000)."
    Several Apple technicians have tried but been unable to assist me. They have pointed me to articles at http://docs.info.apple.com/article.html?artnum=93360 and http://docs.info.apple.com/article.html?artnum=93286 but none of the suggested solutions solve the problem.
    1. I have the most recent version of iTunes (6.0.1).
    2. All of the songs that I am trying to burn are authorized. For example, they include the Complete U2 Collection, which I recently downloaded from the iTunes Music Store.
    3. I am not trying to burn a CD with the same Playlist more than seven times.
    4. My CD burner works perfectly fine using other CD burning software, such as Windows Media Player or Roxio Easy Media Creator. However, these programs are not compatible with any of the many pieces of music that I have purchased and downloaded from the iTunes Music Store.
    My hardware configuration is as follows:
    Microsoft Windows XP Professional Service Pack 2 (Build 2600)
    HP Pavilion 061 PJ467AA-ABA M1180N
    iTunes 6.0.1.3
    CD Driver 2.0.4.3
    CD Driver DLL 2.0.3.2
    LowerFilters: PxHelp20 (2.0.0.0), drvmcdb (1.0.0.1), Iviaspi (1.0.0.0), Pfc (2.5.0.204), Cdr4_xp (7.5.0.47),
    UpperFilters: GEARAspiWDM (2.0.4.3), Cdralw2k (7.5.0.47), pwd_2k (7.5.0.47),
    Video Driver: RADEON X300 Series\RADEON X300 Series
    Found aspi32 running.
    Does anyone have any suggestions as to how I can restore my ability to burn CDs from iTunes? Thank you very much!

    I am having the same problem. I get an error 4450 - unknown. I have purchased several songs but it appears I will not be able to burn them to CD.

  • The attempt to burn a disk failed. An unknown error occurred (261)

    ... and then??? talk about a lack of support. Can't backup iTunes to DVD (have been successful in the past) and can't contact support. What good is this program??? (Two hours wasted makes for frustrated consumer.)

    Apple is working on it, which I appreciate... no results yet. I wonder when, where and why software and computer makers think it's OK to send a technical question to another culture (my call lasted an hour and ten minutes and the issue is unresolved) and expect the level of service it takes for repeat business. Dell, for example... never again. And after my Apple experience? We'll see if my next computer is a Mac... so far I don't like being sent to South Asia for help. (And it has nothing to do with Asians... it's cultural, not personal.)

  • HT203164 When I try to burn a cd, I get the following message  "The attempt to burn a disc failed.  An unknown error occurred (4450).  I slowed down the speed to as low as 4x and I get the same message.

    Anybody have this issue?  Everytime I try to burn a disc, I get the following message " The attempt to burn a cd failed.  An unknown error has occurred 4450."  I tried slowing down the burn speed to as little as 4x.  Please help!

    Hello rcrown01,
    The following articles can help get iTunes back to burning.
    Can't burn a CD in iTunes for Windows
    http://support.apple.com/kb/TS1436
    iTunes for Windows: Additional troubleshooting tips for burning issues
    http://support.apple.com/kb/TS1374
    Cheers,
    Allen

  • "The attempt to burn a disc failed. The media is not the right type for..."

    Help!! I am new to macs and have been trying to burn a cd. I have created a playlist with music from my itunes and have clicked burn disk. Every time I do so I get the following message: "The attempt to burn a disk failed. The media is not the right type for the requested operation."
    Can anyone help me as I am lost!?

    Toast is a high end disk burning application
    Do you know how to create a new user account? Or do you have more than one user of your Mac?
    You can delete iTunes from the applications folder and all the iTunes prefs from the preferences folder found at _Macintosh HD/Users/YourUserName/Library/Preferences_ You are looking for three files in that folder
    com.apple.iTunes.eq.plist
    com.apple.iTunes.plist
    com.apple.iTuneshelper.plist
    trash those three files and the iTunes application then empty the trash, restart and empty the trash again if needed. Then download the latest version of iTunes from Apple and install it. Then try a burn.
    The above procedure should NOT delete any songs or playlists you have made.
    You can get iTunes here
    Message was edited by: Damien

  • I got an error message while burning a cd in itunes - "The attempt to burn a disc failed.  The burn failed because of a medium write error.  What is that and how can i fix it?t

    I got an error message while burning a CD in iTunes - "the attempt to burn a disc failed.  The burn failed because of a medium write error."  What does this mean and how do I fix it?

    The disk you are using probably has a defect, not uncommon on consumer grade disks. Try another disk or better yet another disk from a different manufacturer or at least a different batch.

  • Trying to burn a playlist in itunes and i get this message at the end 'The attempt to burn a disc failed. An nknown error occurred (4450)'.  This is with a new Dell laptop running windows 8. The playlist was 17 songs from cd's and itunes.  Any ideas?

    Trying to burn a playlist in itunes and i get this message at the end 'The attempt to burn a disc failed. An nknown error occurred (4450)'.  This is with a new Dell laptop running windows 8. The playlist was 17 songs from cd's and itunes.  Any ideas?

    try this...
    This is how I managed to fix the problem...and I hope this helps others in the similar situation.
    I tried with another program..latest version of Nero, and this was also stopping at the 'initialising' stage. I was now lost! I thought the last resort is to give Evesham (My PC manufacturer) a buzz. They were very helpfull. Basically go into 'Control Panel', 'System', and click on the Hardware tab, then 'Device Manager'. Uninstall everything in the DVD/CDRom Drives. Then uninstall everything under the catagory IDE ATA/Atapi disk controllers. This is where my problem was, as I only had one IDE channel here. You should have 4 or 5! Reboot your machine, and everything will automatically re-load. I tried burning using Nero and it worked. Then the big test was iTunes. It worked 1st time!
    I asked why the IDE channels have dissappearred, and he said sometimes uninstalling Programmes occasionally removes them.
    I hope this will help others who are having problems to burn stuff on iTunes.

  • I own an eMac. I really enjoy burning my iTunes playlists to a cd. But, now an error message pops up just after iTunes prepares the disc for burning.The message states this: The attempt to burn a disc failed. An unknown error occurred (-3). Any advice?

    Hey everyone! So, here is my problem. I own an eMac. I enjoy burning my iTunes playlists to a CD. Well, all of a sudden, right after iTunes prepares the disc for burning an error message pops up and says this: The attempt to burn a disc failed. An unknown error occurred (-3). Any suggestions on how to correct this problen so I can continue burning my playlists???
    Thanks,
                   broshane

    Hi, I'e never heard of that error before!???
    Is this purchased music, or your own music files?

  • I tunes: when trying to burn a playlist I keep getting the message: the attempt to burn a disc failed. The disc could not be read from or written to. I am using version 12

    I tunes: I am using version 12 of I tunes. Ever since downloading it I get the message when trying to burn a playlist it says, The attempt to burn a disc failed. The disc could not be read from or written to.
    I uninstalled V-12 and then reinstalled it. This enabled me to burn a disc again but after a couple of tries I received the same error message again. Has Apple put out a fix to this problem that anyone is aware of?
    Thanks.

    Hi rossfrombluffton,
    Welcome to the Support Communities!  The resource below provides some general things to consider when burning a disc with iTunes.  I would also try burning a music CD and a data disc from a different application in the Windows OS and trying a different brand CD just to confirm the issue is not with the optical drive.
    Can't burn a CD in iTunes for Windows - Apple Support
    http://support.apple.com/en-ae/HT203173
    Find out what to do if you can't burn an audio CD using iTunes for Windows. Sometimes an audio disc may not burn as expected. Here are some things to check.
    Update iTunes
    Download and install the latest version of iTunes for Windows.Check for unauthorized songs
    iTunes will stop burning a disc if you purchased one or more of the songs in a playlist from the iTunes Store and the songs aren't authorized to play on your computer. This message should appear: "Some of the files can not be burned to an audio CD. Do you still want to burn the remainder of this playlist? For more information on why some files can not be burned, click below."
    To find out which songs aren't authorized, play each song in the playlist. Songs that play are authorized. Songs that don't play aren't authorized. You'll be asked to authorize any unauthorized songs.Make sure your playlist will fit on a single CD
    If there are too many songs in a playlist to fit on a single CD, iTunes should ask if you want to burn multiple discs or cancel the burn. This message should appear: "The songs in this playlist will not fit on one Audio CD. Do you want to create multiple Audio CDs with this playlist split across them? This will require more than one blank CD to complete."
    If you click the Audio CDs button, the burn will continue and you'll be asked to insert blank CDs until the playlist is completely burned. If you click cancel, the burn will be canceled.
    To make the playlist shorter so that it will fit on a single CD, select a song to remove from the playlist and choose Edit > Clear. Repeat this step until the duration of the playlist is between 60 and 80 minutes. The duration appears at the top of the playlist window. Most CD-R discs can hold 60 to 80 minutes of music.
    Check how many times you've burned the playlist
    An unchanged playlist that contains songs purchased from the iTunes Store can be burned no more than seven times.Additional steps and submitting feedback
    Go to iTunes Support to get additional troubleshooting suggestions specific to your optical drive configuration or to submit feedback to Apple.Learn more
    For additional troubleshooting, please see these steps:
    Additional troubleshooting tips for burning issues
    iTunes for Windows doesn't recognize my audio CDs
    Last Modified: Feb 3, 2015
    Have a good day ...
    - Judy

  • The attempt to burn a disc failed...error 4310

    Everytime I try and burn songs on a cd from one of my playlists, the cd burner will complete 7 or 8 songs and then give me the following error message:
    The attempt to burn a disc failed. An unknown error occured (4310)
    I updated iTunes to it's newest version and I'm still having the same problem. It will never burn more then 8 songs and occasionally it will give me this message before it even finishes one song. This is VERY frusterating and I've ruined countless blank cd's trying to get this to work!
    I also tried looking at other topics on this board from people with the same problem but my question was not answered.
    Please Help!
    -Isaac
    CD Diagnostics-
    Microsoft Windows 2000 Professional Service Pack 4 (Build 2195)
    Dell Computer Corporation XPS-Z
    iTunes 6.0.1.3
    CD Driver 2.0.4.3
    CD Driver DLL 2.0.3.2
    LowerFilters: Cdr4_2K (5.3.2.31),
    UpperFilters: GEARAspiWDM (2.0.4.3), Cdralw2k (5.3.2.31),
    Video Driver: 32MB DDR NVIDIA GeForce2 GTS (Dell)\GeForce2 GTS
    IDE\DiskWDCWD800JB-00JJA0_____________________05.01C05, Bus Type ATA, Bus Address [0,0]
    IDE\CdRomSONYCD-RW__CRX160E_____________________1.0g___, Bus Type ATA, Bus Address [0,0]
    If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
    Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
    Current user is administrator.
    D: SONY CD-RW CRX160E, Rev 1.0g
    Audio CD in drive.
    Found 12 songs on CD, playing time 45:30 on Audio CD.
    Track 1, start time 00:02:00
    Track 2, start time 03:35:32
    Track 3, start time 07:44:61
    Track 4, start time 11:54:54
    Track 5, start time 15:40:30
    Track 6, start time 19:13:02
    Track 7, start time 22:27:50
    Track 8, start time 26:42:37
    Track 9, start time 29:09:66
    Track 10, start time 33:01:05
    Track 11, start time 36:12:03
    Track 12, start time 40:31:62
    Audio CD reading succeeded.
    Get drive speed succeeded.
    The drive CDR speeds are: 1 2 4 8 10 12.
    The drive CDRW speeds are: 1 2.

    Hello bannahmontana
    The article below will get you on your way to isolate the issue.
    iTunes for Windows: iTunes Diagnostics, CD/DVD Drive Tests
    http://support.apple.com/kb/HT1567
    Thanks for using Apple Support Communities.
    Regards,
    -Norm G.

Maybe you are looking for

  • How can I turn on the Compatibility View Option?

    In viewing a vendor's online reporting, I noticed that the report's header appears on the right, while the report's content appear on the left, creating a confusing viewing. The vendor has recommended that I turn on the Compatibility View Option, but

  • How can I prevent my iPhone4 from opening the 'next' e-mail when I delete an e-mail?

    Subject says it all. When viewing an e-mail, I delete it. Rather than just going back to the list of e-mails, my iPhone opens up another unread e-mail (seems to sometimes open a newer one, and sometimes an older one). I don't want it to do that.

  • Changing Text in a single textbox

    I'm trying to change text on the screen as I go through frames by simply fading out the old text and fading in the new text. The problem is that whenever I change the text in a keyframe it changes to that text in the rest of the keyframes. Is there a

  • What are some ways to prevent dust from getting into the camera of my iPhone 5?

    I have done much research on this topic but all I can find on the internet are ways to clean the camera after dust has already gotten into it. I've had to have my iPhone 5 replaced twice now because the dust has been so bad. I just got my third and I

  • PDF Preview / Pages do not match Aperture

    I am preparing to buy a softcover book. I prepared the book using Aperture 2.1.2, softcover. In Aperture the reverse side of the cover is blank, with page 1 starting on the right, turning the page you get page 2 on the left, 3 on the right, and so on