Itunes 11 cannot play purchased TV shows or Movies

I recently upgraded my PC to itunes 11.  Since the upgrade, I have been unable to play any purchased TV shows or Movies in itunes.  I use Home Share, and the videos will play on my iPad and iPhone, but will not play on my PC.  The video screen opens to a black screen, and the times shows it is playing, but the screen stays black, with no audio.
What I have tried:
1.  Rebooted several times, and restarted iTunes
2.  Ensured there were no updates pending
3.  In Quicktime, set video to Safe (GUI)  -No change
4.  In iTunes, deauthorized and reauthorized my account.
Really a pain, and now I am holding off on upgrading other devices until I can make sure that this is resolved.  This is exactly why Apple needs to remove restrictions on their files, as all of my other Movies and TV shows that were no purchased from Apply play fine.

I have resolved this issue.  Here is the link to the solution:  http://support.apple.com/kb/TS1277
I did not feel comfortable deleting the files, so I renamed the SC Info folder to oldSC Info, and then rebooted.  Once I went back into iTunes and played a TV Show, it asked me to autorize again, and then everything worked great.

Similar Messages

  • Cannot play purchased tv shows

    I have been unable to play purchased TV shows on iTunes. iTunes software is the most current, and the TV show was puchased from iTunes. The software will present the first screen to view the show, but will not automatically start. If I press the start button, then it will immediatley go back to the pasued state. I can open and play all episodes directly with quicktime, so it does not appear that the file is corrupted in any way. It also seems that if I play a movie that did not come from iTunes, and then play the TV show once the movie has run for a few seconds, then I have 1 shot at getting the TV show to play.This is happening on iTunes version 10.5.3 (3) and on the previous version as well.
    Thank you.

    After being more though and reading a few other posts, I have identified the problem. The downloaded shows are HD, and I was trying to play them on my 30" Cinema Display. And it seems that is not possibe. That is annoying. I hope apple finds a way to get my apple cinema display to talk to my apple computer.
    Problem solved. Now I am greatly annoyed.

  • Cannot play purchased TV show

    I have an imac with an external hardrive where all of my itunes content is stored. I purchased a tv show a few nights ago and watched it. I tried to watch it again today and i receieved a message saying that "the original file cannot be found. Would you like to find it?" I said yes and it took me to the TV Shows folder on my external HD but the show was not there. I checked my purchases through itunes and it indicates that all purchased items are on my computer. I searched for the show using the spotlight and could not find it. Any thoughts on where this show might be? Is it possible that itunes is configured to only play this show once? Any help would be much appreciated.

    I am unable to play and have paid.the screen comes up but the play button doesn't work. Did you get that far?
    <E-mail Edited by Host>

  • I cannot play purchased songs in iTunes v11.0.1.12 or sync them to my iPhone and the songs are no longer available for downloard in iTunes store (so, I can't delete and download them again).

    I cannot play purchased songs in iTunes v11.0.1.12 or sync them to my iPhone and the songs are no longer available for downloard in iTunes store (so, I can't delete and download them again).

    carolinechx wrote:
    i know the description may be a little bit too confusing
    Mostly because you are not using any capital letters or paragraph returns and your post is difficult to read.

  • Cannot locate purchased tv shows

    I cannot locate purchased tv shows on my pc. They appear in the 'my purchased' folder in the itunes store, but I cannot play them. I have searched my hard drive thoroughly. When I go to re-download them, it just tells me that they have already been purchased. It says the same thing on my iphone. I deleted them from my itunes, hoping I would get the option to re-download. How do I access these shows that I've already paid for?

    Whether you can redownload them depends upon what country that you are in (and whether you've changed countries since buying them and if they are still in your country's store). If you can redownload them then they should show in the Purchased link under Quick Links on the right-hand side of the iTunes store homepage on your computer's iTunes, and the Purchased tab in the iTunes store app on your phone. If they don't show there then check to see if you've hidden them : iTunes Store: Hiding and unhiding purchases - Apple Support.
    If you can't redownload them then copy them back from your backup of your downloads/library and add them to your iTunes library via File > Add To Library

  • Can't download previously purchased tv shows or movies, they dont appear on my MBA in itunes but do appear on my ipod 5

    i recently purchased a new ipod 5 (ios 7), i have a 2013 MBA, i am running the latest itunes on both devices.
    i am not able to see a list of my previously purchased tv shows or movies in itunes on my MBA but can see the list on my new ipod.
    they dont appear as "previously purchased" any resolution to this issue

    The iTunes Store went DRM free for music back in 2009 but the other content such as movies, TV shows, audiobooks and iBooks still contain it as required by the rights holders. This limits you to playing the content on a computer or device with the necessary software to decode the DRM. It should be possible to connect your large display to your laptop's audio and video outputs if you want to make use of the larger display, or you could purchase an Apple TV unit.
    Here is one of the support articles on this topic iTunes: Frequently asked questions about viewing and syncing videos. I imagine there are references to the same or similar in the terms and conditions that most of us skip over when installing the software.
    tt2

  • ITunes randomly stops playing purchases that have previously viewed on the same hardware. It has an error message about HD. How can this issue be resolved?  What information is available besides the "learn more" option that does not deal with the problem?

    iTunes randomly stops playing purchases that have previously viewed on the same hardware. It has an error message about HD. How can this issue be resolved?  What information is available besides the "learn more" option that does not deal with the problem?
    Many people have the same problem. However, there is little or nothing readily available to users. This problem has existed for two or more years. Does anyone have anything to offer about this disturbing problem?

    Thanks for the suggestion kcell. I've tried both versions
    9.0.115 and 9.0.124 and both fail with the policy permission error.
    I also tried with and without your crossdomain.xml file but
    with the same result. It looks like this file is intended for URL
    policy, instead of socket policy. Recently Adobe separated the two.
    When I run with the files installed on my dev PC, it does
    work, which makes sense because the flash player isn't loaded from
    an unknown domain.
    I did get one step closer. If a crossdomain.xml in the server
    root exists and the socketpolicy file is loaded from the app folder
    then the first two warnings disappear. The logs now show:
    OK: Root-level SWF loaded:
    https://192.168.2.5/trunk/myapp.swf
    OK: Policy file accepted: https://192.168.2.5/crossdomain.xml
    OK: Policy file accepted:
    https://192.168.2.5/trunk/socketpolicy.xml
    Warning: Timeout on xmlsocket://192.168.2.5:843 (at 3
    seconds) while waiting for socket policy file. This should not
    cause any problems, but see
    http://www.adobe.com/go/strict_policy_files
    for an explanation.
    Warning: [strict] Ignoring policy file with incorrect syntax:
    xmlsocket://192.168.2.5:993
    Error: Request for resource at xmlsocket://192.168.2.5:993 by
    requestor from https://192.168.2.5/trunk/myapp.swf is denied due to
    lack of policy file permissions.
    Which basically says, everything is okay, but you stay out
    anyway.
    PS: I found the XML schema files here:
    http://www.adobe.com/devnet/flashplayer/articles/fplayer9_security_02.html
    and the socket policy schema:
    http://www.adobe.com/xml/schemas/PolicyFileSocket.xsd.
    UPDATE: When serving up the policy file on port 843 using the
    example perl script then the socket connection seems to be accepted
    and the connect succeeds. After that flex hangs trying to logon to
    the IMAP server.

  • HT5100 Cannot play purchased movie on external home projector - protection warning

    Cannot play purchased movie on external home projector - protection warning
    I purchased a movie at the iTunes store on my Mac air laptop. Then I connected the Mac to my home projector and cannot play it due to a warning about protection.... YET I HAVE PURCHASED THE MOVIE TO WATCH ON MY HOME PROJECTOR THEATRE SYSTEM
    This is not good - a rip off!!!!!!

    Some displays cannot handle the HDCP bandwidth requirements. An example would be the older cinema display.
    I had this problem. However when connected to a mormal HD TV via Apple TV3 plays fine

  • Why am I receiving message to play a movie from iTunes account "cannot play movie".  It say not authorized to play protected movie.

    Why am I receiving message to play a movie from iTunes account "cannot play movie".  It say not authorized to play protected movie.

    In a different post, you asked:
    Phase10117 wrote:
    So r u telling me that I can only look at a movie from my iTunes account on the device that it was download from.  This doesn't set very well me.  U should b able to your purchase movies from your cloud.  Is apple working on this resolution?
    There is no resolution needed, as this is not a problem.
    I am saying not the device, but the Apple ID is what needs to be the same, unless the movie is rented.
    If the movie is rented, it can only reside on one device at a time.  But from your error message above, I don't think that is your situation.
    Your error message suggests a different Apple ID purchased the movie.  If you want to see it, you must use your computer's iTunes, go to Store > Authorize This Account in the iTunes menu on your computer, and have that purchaser sign in with their Apple ID and password, then sync your iPad to that computer.

  • HT201322 itunes 11.0.3 - in my iTunes library I can no longer see purchased TV shows and Movies that are not downloaded to my computer. also In my Itunes account i have no hidden TV shows or Movies

    I'm running itunes 11.0.3 -
    in my iTunes library I can no longer see purchased TV shows and Movies that are not downloaded to my computer.
    In my Itunes account i have no hidden TV shows or Movies
    I used to be able to view all cloud and downloaded content.  I no longer can.

    There used to be option to show items that are in the cloud in your library, but I can't find where that now is (unless it's been removed). You should be able to see what items that you can re-download via the Purchased link under Quicklinks on the right-hand side of the iTunes store home page (at the top right of that there should be a 'not on this computer' button)
    Edit : Just seen your reply, though I don't appear to have that setting on mine.

  • TS1717 I can play audio files in iTunes but I can't play downloaded tv shows or movies.  Everytime I attempt to play them, iTunes stops working and closes.

    I can play audio files in iTunes but I can't play downloaded tv shows or movies.  Everytime I try to play them, iTunes stops working and closes.  Any information will help.

    Is QuickTime installed? If not it might help to install it.
    If so is Direct3D Video Acceleration enabled? If so it might help to disable.
    tt2

  • Unable to purchase tv shows or movies from iTunes using iPhone 5

    I am unable to purchase tv shows or movies via iTunes on iPhone 5 running iOS7. Can purchase songs, have plenty of space available on the device, and no issues purchasing tv shows or movies from iTunes using my computer. Has anyone else had this issue?

    Do you have the appropriate TV shows / Music Playlists checked in the corresponding tabs on the iPhone?

  • Since Yosemity and new iTunes i cannot play movies on macbook pro (missing HDCP ability)? Why is that?

    Since Yosemity and new iTunes i cannot play movies on macbook pro (missing HDCP ability)? Why is that?
    regards Peter

    Yesterday I had Apple phone support, they could partly solve the problem. At least I can use my Mac again to view movies but the problem of less resolution in itunes only is still there. My brother has the same macbook, same yosemity and same itunes. It works. Obviously it has to do with other SW on the Mac. Yesterday we removed Displaylink SW (i believe that was the name of the SW?) from my Mac. Perhaps it is not yet compatible with yosemity?

  • Trying to play the tv shows and movies on my ipod but no video comes out?

    i have downloaded some tv shows, podcasts and movies off of itunes and when i put them on my ipod they do not show a picture. its just sound. what am i doing wrong? i dont think its a conversion thing since they play on itunes...
    why wont the videos show but the sound plays?

    I have the opposite issue. I play my tv shows and movies on itunes off my computer but all I get is the audio. The picture shows up in flashes every couple of times but does not stay on. I have the most recent Itunes (7.6.1)available and am running Windows Vista. Any help available?

  • My MacBook cannot play avi and rmvb format movies

    My MacBook cannot play avi nor rmvb format movies, when i checked up in apple.com, i found a supporting software called XiVD( cannot remember the spelling), after following the instructions of it, i can watch movies in avi, but not rmvb, and the movie wasn't played with sound, can anyone help?

    AJ wrote:
     rmvb is a Real Media file (Real Media Variable Bitrate)
    So you will need Real Player or a mac version of Real Alternative
    http://www.jakeludington.com/dvhacks/20051210_how_to_play_rmvbfiles.html
    Is the Real Player from this link applicable to Mac as well ?
    Can a Mac play rmvb files ?
    Or you meant to say, Real Player cannot play in Mac & that Mac needs Real Alternative to play rmvb files ?
    Thanks

Maybe you are looking for

  • Invoce Aging Report - Error

    Hi Team, I'm trying to run Invoice Aging report. When I'm running this it's erroring out. Here I'm posting log file Receivables: Version : 12.0.0 Copyright (c) 1979, 1999, Oracle Corporation. All rights reserved. XXRAXINV_SEL_SE module: XXXXX Invoice

  • Cursor locking up on me.

    the last few days i noticed after a short while of using the computer, my cursor starts freezing up and then all the buttons on my mouse do the same, it's a logitec trackball that i've had for a couple of years so i don't think that's the problem. af

  • Gathering System Info

    I'm looking for a way to gather system information through java. I'd like to list memory stats, running process and the like. Through the Runtime class I can only gather memory info available to the JVM. Is there another class I haven't found yet, or

  • Syntax error...but i just cant find it!

    Hi could someone please tell me what is wrong with this syntax It is supposed to check if the date entered is greater than seven days time and then check if the apptdate and appttime are already taken in the database Thanks <%@ page language="java"im

  • Restore/recovery mode

    i updated my ipod touch last night,came back to it on my desk and now it's recovery/restore mode, what do i do?