ITunes 11 crashes on my Mac when trying to sync music to my iPhone

I have an iPhone 4 8GB and a fairly recent model of Mac (purchased this desktop in summer of 2011), and when I try to sync my music to it my itunes crashes.  What's the deal?
-I have tried resetting both the computer and the phone.
-I have restored to factory settings.
-I have both of the most recent software updates for both the iPhone and the iTunes/computer.
I don't know what else to do..

Hi revsally,
Please see What userid & password do I need to install Flash Player?
Maria

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