ITunes 11 crashes when device plugged in, iTunes 12 crashes whenever I do anything other than listen to music

Hey Apple Support!
I am about to return my POS Apple products and all Apple products in my household / never buy one ever again! But first please help me out getting your junk to work until I can replace it all.
Running Windows 8.1 (latest updates), and randomly today, my iTunes 11 starts crashing when I plug in my iPhone 5 ios7.1. NOTE: I have made no changes to the iPhone or iTunes for a few months and they have been working together fine, this issue just popped out of the blue today. So, I upgrade to iTunes 12 thinking that will solve the issue. Other than giving me a terrible display and slower start-up time, iTunes 12 is a whole lot worse! Not only does plugging in a device crash it, but running uninstaller also crashes! Reinstall / repair crashes! Trying to edit preferences in iTunes crashes! (I AM NOT MAKING THIS UP ALL OF THESE CASES ARE OCCURRING) I can't get rid of your trash software! That's not so bad, since I never use iTunes for anything but syncing to my iPhone, EXCEPT I just had to buy a replacement iPhone 5S today because I was told that somehow after camping in the desert (i.e. no water) my phone got water damaged! And before that incident even happened my iPhone has almost always had issues with the screen mis-reading gestures which today caused me to delete a text conversation with someone and I opened a separate question about why after that happened my phone continues to delete new texts from this person, but no one has answered! If any specialist responds with the "iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch" then I'm heading straight to the AT&T store to return this brick I just bought.

Any help on this? its really annoying.

Similar Messages

Itunes crashes when i plug in my iphone 4

hmmmi havent seen to find too many other topics about this but everytime i plug my iphone4 into my pc... it crashes....windows 7 suggests finding a solution online but then nothing opens or does anything and itunes just croses.
it wont do it if i dont have my iphone plugged in but i also have another program for my iphone which also does the same thing.... crashes when i plug it in...
any ideas on how to fix it?
i found an old topic suggesting that you sync your media manually, but i dont even get that far... as i plug my iphone in it says at the top of itunes that it is backing up then it completes and says that itunes has encountered a problem and shuts down
help please :'(

here is the problem report i am getting
Problem signature:
Problem Event Name: BEX
Application Name: iTunes.exe
Application Version: 10.1.1.4
Application Timestamp: 4d06bba9
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 00000000
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 7177
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\windows\system32\en-US\erofflps.txt

I have songs on my iPhone 6 that I can't remove and when I plug into iTunes and go to "Summary" and "On This Device" the songs don't show up but they are on my phone. How do I remove them? Not even sure how they got on actually.

I have songs on my iPhone 6 that I can't remove and when I plug into iTunes and go to "Summary" and "On This Device" the songs don't show up but they are on my phone. How do I remove them? Not even sure how they got on actually since I have a iTouch and keep all my music there. HELP!!

Have you tried deleting the songs from Settings?
Settings -> General -> Usage -> Manage Storage (not the iCloud link!) -> Music and then click Edit to enable you to be able to delete.

I have downloaded the latest version of itunes but when i plug in my ipod it doesn't come up as a device so carn't sync. Its like theres something blocking my computer link with itunes please help!

I have downloaded the latest version of itunes but when i plug in my ipod it doesnt list any devices in itunes to enable me to choose my ipod to sync it. Its like there is a link missing or something blocking my computer talking to itunes. My computer itself recongnises the ipod but itunes doesn't. Please help!

Yes reinstalled itunes a couple of days ago but got it sorted now thanks, the problem was that when i wiped my computer last week and reinstalled everything using the discs the free McAfee anti virus that the computer came with was still in my all programmes list although i aren't using it. This morning i tried unistalling that (didn't think it would make any difference as the programme wasn't active) once uninstalled i pluged the ipod in and hey presto it is now recognised by itunes, THANK GOODNESS. So panick over for now, thank you very much.

HT1766 I have the latest version of iTunes. When I plug my iPhone into the computer, it never comes up under the "Devices" tab in iTunes. How can I perform a restore/backup if it won't come up under "Devices" ?

I have the latest version of iTunes. When I plug my iPhone into the computer, it never comes up under the "Devices" tab in iTunes. How can I perform a restore/backup if it won't come up under "Devices" ?

See:
iPhone not recognized in iTunes for Mac
iPhone not recognized in iTunes for Windows

My phone crashed and has an icon showing a usb cable and the itunes emblem. when I connect to itunes it does not recognize my phone and treats it as just iphone. when I try to restore about 9 to 10 minutes into the restore the phone turns off and then on

My phone crashed and has an icon showing a usb cable and the itunes emblem. when I connect to itunes it does not recognize my phone and treats it as just iphone. when I try to restore about 9 to 10 minutes into the restore the phone turns off and then on and then loses the connection with itunes and at the end of the download it just asks me to restore it again.

Be prepared to lose everything on your iPhone but it should be backed up in iTunes so you can restore from your backup.
Try Recovery Mode... http://support.apple.com/kb/HT1808

My iPad 2 crashes when I plug headphones in

My iPad 2 crashes when I plug in my apple earbuds

Lindsey-
Did you download iTunes and install it on your computer?
If you run iTunes with the iPad connected to your computer, it should appear under DEVICES at the left side of the iTunes window. By clicking on it, the instructions you need may appear.
Fred

My Itunes freezes when I plug in my ipod and wont verify or sync

My Itunes freezes every time I try to plug in my ipod classic. It wont verify my ipod so it can't sync or update it. I have to shut down and restart my computer to get it to function at all. I have had my ipod for awhile and have had no problems with it and my Iphone connects and syncs just fine. My Itunes is up dated with the latest version and I have tried uninstalling and reinstalling it. I have reset my ipod multiple times. I can't even restore my ipod because it freezes so fast I cant get the restore started. Someone PLEASE HELP!!

JoshJ86 wrote:
My iTunes freezes when I plug in a mobile device. I have Windows 8. I have tried many troubleshooting tips already.
I'd suggest you post your question on the iTunes for Windows forum. This forum is meant for getting Windows to run on a Mac.

Creative Cloud Crashes When I Plug In a USB Drive

My problem is that Adobe Creative Cloud application crashes every time I plug in a USB drive. My computer is Windows 7 64-bit. A brief history:
1. I signed up for Creative Cloud and started to download and install the Creative Cloud desktop application (an upgrade to the Application Manager). The installation failed. I tried it again and the installation failed again.
2. Contacted Adobe Tech Support via live chat where the tech took over my computer and did so many things I couldn’t follow what he was doing. He finally got the Creative Cloud desktop application to install successfully. At least we thought so at the time.
3. I was then able to download Photoshop CC and Bridge CC and begin using the applications.
4. A day or two later I discovered the Creative Cloud application (not Photoshop or Bridge) crashes every time I plug in a USB drive.
5. Since then I’ve had two more chat sessions with Adobe tech support where they had me rename some folders to OOBEold and uninstall and reinstall the Creative Cloud desktop application. The last time they had me download and try to run a Creative Cloud Cleaner, but it couldn’t find the Creative Cloud application so we couldn’t run the cleaner. These reinstallations were unproductive as Creative Cloud still crashes when I plug in a USB drive. It doesn’t matter if I use the USB ports on the front or the back of the computer.
Has anyone else experienced this particular issue with Creative Cloud and, if so, were you able to solve the problem?
Is there a graceful way to close the Creative Cloud application instead of using the Task Manager to end the process before I plug in a USB drive? There is a drop-down menu by a gear icon in the upper right of the application window that has Preferences and Quit Creative Cloud as two of the options. What does the option “Quit Creative Cloud” actually mean? Are you just closing the application or are you doing something more serious? Under preferences there is an option that is selected by default to Launch at login. What does “Launch at login” mean? Does it mean when the computer starts up or when you actually go to Adobe and login to your account or something else?
Thank you very much for any suggestions.

Dave,
Thanks for your reply. After four very lengthy tech support chat sessions, the last tech support person (30 July, 2013) suggested that it was probably some sort of conflict with the drivers for the USB ports on my Dell computer. The case number you requested is still open and is: 0184509373.
I spent a lot of time during the last tech chat trying to determine a graceful way to quit the application before using any USB devices. Just clicking on the X to close the window does not close the application as it still shows up as an active process in Windows Task Manager. Our conversation kept getting confused between the Creative Cloud application and the more global Creative Cloud and which you were quitting or logging out of. Adobe should have kept the name “Application Manager” for the application.
After experimenting, I’ve devised the following work around. It’s a nuisance, but it seems to work a little better than just crashing the application. I open the Creative Cloud desktop application and choose “Quit Creative Cloud.” I can then use a USB device without a crash. After disconnecting the USB device, I restart the Creative Cloud application by double clicking on the icon on my desktop. Finally, I can use Photoshop CC and Bridge. If I don’t restart the Creative Cloud application first, Photoshop asks me to register the software again. This puzzles me as I didn’t think the Creative Cloud application had to be running in order to use Photoshop.
Thanks for your attention and assistance.
Charles

Downloaded 5.01 and latest itunes. Had errors on iphone needed to restore now when i plug into itunes it freezes I need to use task master to close.if i plug my wifes phone in no problems with itunes took it to apple store tech no help.

Have iphone 3g with 5.0 I downloaded 5.01 for phone and itunes latest download. Had errors on download and needed to restore. Everything came back except apps.
Pluged into itunes and it gave me the restore screen. restored again. Now when i plug into itunes it shows my phone but freezes up. I need to use task master to close itunes. Went to apple store tech. No help said to use Icloud but no WiFi is available. My wife's phone works fine with itunes.

Basic troubleshooting steps clearly outlined in the User Guide are restart, reset, restore from backup, restore as new device.
If you have gone through ALL the above steps and are still having problems, then you'll need to bring your phone into Apple for evaluation.

How do I get my iphones playlist to reappear on the sidebar of itunes? When i plug my Iphone into the computer, my iphoto pops up but not my itunes.

How do I get my iphones playlist to reappear on the sidebar of itunes? When I plug my iphone into the computer my iphoto pops up but not my itunes???

As you didn't say what kind of computer, what operating system, or what version of iTunes it is very hard to give any meaningful advice. You might start with these:
iOS: Device not recognized in iTunes for Windows
iOS: Device not recognized in iTunes for Mac OS X

After updating my iphone 5 to ios 8 it says to plug it into itunes but when I do that itunes says i must rest

After updating my iphone 5 to ios 8 it says I need to plug it into iTunes but when I plug it into iTunes I tunes says I must reset my phone. However, my phone won't turn on so I have no way of reseting it.

Hi tdunkan,
Welcome to the Apple Support Communities!
It sounds as though your iPhone may need to be restored after the update. The first article below will walk you through restoring in a manor very similar to what you are seeing on your iPhone display.
If you can't update or restore your iOS device
http://support.apple.com/kb/HT1808
Once the iPhone has been restored and activated, you will have the choice to set up as new, restore from iTunes backup, or restore from iCloud backup. If you information is backed up on either iTunes or iCloud, the following article will discuss how to restore from those backups.
iOS: Back up and restore your iOS device with iCloud or iTunes
http://support.apple.com/kb/HT1766
Have a great day,
Joe

I have entered the wong password on mi iPad 2 too many times and it says disabled connect to iTunes so when i plug it into the computer , iTunes says pad locked cannot sync until you unlock the iPad but i don't remember the password nor can i put it in

i have entered the wong password on mi iPad 2 too many times and it says disabled connect to iTunes so when i plug it into the computer , iTunes says pad locked cannot sync until you unlock the iPad but i don't remember the password nor can i put it in

You have to restore the device within iTunes. You want to use the same computer that you always sync with so that you can restore your app data and settings. You can restore with any other computer, but you will lose everything on the iPad.
iOS: Wrong passcode results in red disabled screen
This will tell you how to restore
iTunes: Backing up, updating or restoring iOS software
If you cannot restore that way, you may have to use recovery mode
iPad: Unable to update or restore

All it shows is to plug into itunes but when i plug it into my computer it doesnt show up?

i was able to restore it but now all it shows is to plug into itunes but when i plug it into my computer it doesnt show up? and it doesnt come up under my computer as a hard drive either.

Try again to connect in recovery mode, explained in this article:
iOS: Unable to update or restore
If still not recognized in iTunes, try the tips mentioned in this article:
iOS: Device not recognized in iTunes for Windows

Ever since updating to new OS, my iphone won't sync to itunes. When I plug in the phone to the PC, it says I need to update itunes to 10.6.3 or later. I did, but still get the same error message.

Ever since updating to new OS, my iphone won't sync to itunes. When I plug in the phone to the PC, dialog box says I need to update itunes to 10.6.3 or later. I did that update, but still get the same error message.
Can anyone offer suggestions?
Thanks!

Since it told me to update, I updated to 10.7.
Then when I plugged in the phone again, it gave the same message that I need to update itunes.

ITunes 11 crashes when device plugged in, iTunes 12 crashes whenever I do anything other than listen to music

Similar Messages

Maybe you are looking for