ITunes 11 "get info" grayed out

Some of my songs' info under "get in" are grayed out, so I cannot change genre, etc. I have read thru a lot of old posts and I've checked the permissions on the iTunes folder and they are correct. Weird thing is that only some songs are grayed out, and some are not. I checked these individual songs permissions and they are correct. Any ideas?
I have a MAC
iTunes 11
Match

When you add a movie to iTunes you have to make sure it makes a copy of the file in the iTunes Media folder. Otherwise, you can't edit any of the information on the movie or video.
In iTunes 12, go to Edit-->Preferences
In Preferences, go to Advanced and make sure the "Copy files to iTunes Media folder when adding to library".
Unfortunately, you will now have to re-import the movie files into iTunes using "Add File To Library..." Once imported, the movie will sometimes appear under "Home Movies" instead of "Movies" but if you right click on the movie file it will list a menu item called "Get Info" where you can change the "Options" to "Movie".
Hope that helps.

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When you add a movie to iTunes you have to make sure it makes a copy of the file in the iTunes Media folder. Otherwise, you can't edit any of the information on the movie or video.
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I have this same problem and it's very annoying.
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Another symptom: the iTunes dock icon is constantly jumping up for things that it didn't used to jump for.
I've tried deleting the preference file. I haven't tried moving the library and library.xml files and rebuilding them, mostly because I've got 380GB of music on an Airdisk and it would take an eternity to rebuild the library.
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The release dates on EVERYTHING are totally messed up ... I can just make that column go away ... but the year thing seems like I'm missing something.

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This is really bizarre and getting me really frustrated. Like so many other people apparently tonight I got a notice to update and it screwed up iTunes. So I uninstalled everything and reinstalled iTunes. I made sure that I saved my library beforehand and reinstalled iTunes exactly where it used to be, which is D:\Program Files (x86)\iTunes. Media folder has not changed, it is under my iTunes program folder in D:\Program Files (x86)\iTunes\iTunes Media.
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Im wanting to use Itunes specifically to add album artwork to my music which is managed manually. With the previous itunes version, it was a case of dragging and dropping a jpeg into the bottom left corner and hey presto! However, now...nothing.
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Peace

Klann wrote:
...all music that is on the iphone has been merely dragged and dropped from a generic windows folder.
Dragging music files directly from Windows and dropping onto the device? I have no idea how that is even possible, but right there you're deviating from the intended design -- iTunes is meant to be the intermediary.
Are you suggesting that i first update the music in the itunes library and then drag & drop to the iphone? In a way, not manually manage the music?
Yes, that IS what what I'm suggesting, and that is what manually managing means in the iTunes world. It is a media manager for your devices, and if you're bypassing it then its no wonder you're struggling. It sounds like you're coming from a mp3 player perspective, and like it or not, that's not how i-devices work.
I'm sorry to say, but if you try to force things another way it will be a rocky relationship to say the least.

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I have a new Macbook Pro. After all the files were migrated over, everything seemed fine with one exception:
I cannot access the iTunes Store.
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I thought that there would be some sort of setting in System Preferences, but when I go to Parental Control settings there and click the unlock button, enter my password there are no parental controls listed.
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I've already tried creating a new user account, but that didn't work either.
Anyone out there have a suggestion?

Just go to the main hard drive on your computer (mine is simply called, "Macintosh HD").
Do not go into the user folder, rather go into the "Library" folder on the main HD.
Inside that Library folder there is a folder called, "Managed Preferences."
When I said "...preferences in the main library folder," I was differentiating that from the preferences folder in your user folder. The user folder is not where you need to be.
It sounds like your problem may be different from mine though. I did not have a problem with connecting to the internet, just getting the iTunes store up. It sounds like you may be having an issue with the network preferences, or your actual internet connection.
Are you getting email?
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I've spent an hour plus googling this and none of the 'fixes' works. My custom ringtones show up fine in itunes but are grayed out in iphone when I try to sync. This just happened when I synced my phone: previously worked fine.

I've spent an hour on this: massively frustrating. My custom ringtones disappeared from iphone when I just sync'd and now show up in itunes/iphone interface (on the mac) grayed out: won't sync to phone. I know the audio files work because they were fine two hours ago! (iphone 5 running 8.1.3)

I had this problem too after i upgdatd to OS X Mavericks... only the songs on my iphone 5s that i purchased from itunes would play.
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deauthorized computers and reauthorized > no improvement
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deactivated and reactivated itunes match > no improvement...
i am indeed very sorry to have paid for such a bad support both technical and infrastructure based.... Apple support has been completely unable to help me..... any clues guys ?

Thank you gtmartin!! This worked.
To confirm for other readers with this issue:
The steps are:
1) From the main screen of your AppleTV, select "Settings"
2) Use the menus to navigate to iTunes Store->Location
3) Select any location other than your current location.
4) After it changes, repeat step 3 to select your actual location.
5) Select Apple IDs
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7) Navigate back to the main screen and select "Music".
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9) The spinning circle should stop in less than 30 seconds and be replaced by a progress bar.
Enjoy your music!

ITunes 11 "get info" grayed out

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