ITunes 11 & iPhone 5 sync problems

I updated to iTunes 11 the day it was released, and tried to sync my iPhone 5 with it for the first time yesterday.  The plan was to remove most of the music that was already on the iPhone and replace it was some albums/playlists/songs that I recently downloaded.  So, I went to the device drop down menu, selected the iPhone 5, went to music, unchecked what I was taking off the phone, checked what I wanted to add, then hit sync.  Same thing that has worked since iTunes first came out.  However this time I had a problem...
The phone was still showing that it had most of the music I was removing still on it, and only about a third of the music I was adding.  I tried to play the music on the phone and it just skipped everything.  The meter in iTunes that shows the amount of space music, books, etc. take up on the phone showed I was 16.59 GB over the limit.  I unchecked a newly added playlist, and suddenly I had 20 GB of free space.  Not really sure what is going on, because I've since tried restarting the MacBook, restarting the phone, unchecking all of my music->syncing->adding music again, and nothing seems to get it right.
Has anyone else experienced any sync issues since upgrading to iTunes 11, and have you been able to resolve your issues?
thanks

There are, I think, three completely separate problems being discussed here.
1. Music only partially syncing (smarris)
Try deleting the music from the phone manually. I'm assuming here that you have it all safely backed up somewhere else, and that you realize that if this suggestion doesn't work it could leave you with no music on your phone.
Go to the Settings app, tap General --> Usage --> Music (you might have to wait a few seconds for that to show up). Then, for the "All Music" item, swipe to the left and tap "delete".
Then try syncing with iTunes again.
2. itunes losing the connection to the phone (thaipod).
Try turning your computer off, and turn the iphone off (hold the power button on  the top for a few seconds, until you see the red "slide to power off"). Then turn everything on again, and try to sync with a USB cable, if that works try to sync via wifi.
3. Playlists not showing with "iCloud" (johnsanchez2022)
By "iCloud" do you mean iTunes Match? There's a discussion forum specifically for iTunes Match, and you're probably better off asking this question there. Playlists that contain "ineligible" tracks won't sync via iTunes Match, so that might be part of the problem, some "smart playlist" criteria won't work correctly at the moment, so that could be part of it.

Similar Messages

  • ITunes-iPhone Sync Problems Information

    When iTunes can not sync a number of items with your iPhone, the alert suggests seeing iTunes for more information about that but not exactly where to look.
    I would have thought it would place a topic prominently in Help when this was the case or have a menu item along the lines of Sync Feedback or Sync Report.
    Can someone suggest where to find the alluded to information in the iTunes Interface?

    When iTunes can not sync a number of items with your iPhone, the alert suggests seeing iTunes for more information about that but not exactly where to look.
    I would have thought it would place a topic prominently in Help when this was the case or have a menu item along the lines of Sync Feedback or Sync Report.
    Can someone suggest where to find the alluded to information in the iTunes Interface?

  • IPhone Sync Problems with VISTA After iTunes Upgrade to 7.4

    Upon upgrading to iTunes 7.4 I was unable to sync my Outlook calendar or contacts to the iPhone. Called Apple Support that they seemed to know nothing about this problem general problem despite all of the discussions on this and many other tech. boards.
    After being told remove and reinstall iTunes and Outlook, set-up a new user account, etc... (none of which worked) I finally concluded that perhaps the .pst file being used by outlook was simply incompatible with iTunes for some reason (e.g. unsupported recurring calendar items).
    SOLUTION: Create a new outlook .pst data file. Once created, open up that new file along with the defective .pst file. Then, simply change the view of calendars and contacts in your old calendar such that you can see all of the items in a list. Highlight the items you want to keep and simply click-and-drag them to the nes .pst file. This solves all of the sync. problems I had post-7.4 upgrade. It takes less than 3 minutes to complete this painless fix.
    This was so annoying for me that I'd be happy to help someone complete this simple task if they need help. < Edited by Host, for your protection, no personal information please. >

    Then it would appear to be an issue with your router. What router? Model? Is the firmware up to date?

  • New iTunes, same sync problems with Vista

    Hi
    I got really excited when I saw in the fixes for the latest iTunes 8.1 for Windows that they had fixed sync problems with iPhones. They haven't!
    On Vista Ultimate the sync has always been a problem, with either OutlookSyncClient or AppleMobileSync (or both) frequently crashing. With the previous couple of versions of iTunes, in my case, it has happened every third or fourth sync. Now with the new version it is almost every sync. It took me five disconnect and reconnect attempts and a couple of reboots to succcessfully sync this morning.
    I've tried every fix I can find on line. I read that the Outlook sync problem was caused by an incompatibility with pst files that were not unicode. Oddly, I wasn't supposed to be able to sync with an old pst at all, but it did work erratically. Converting my pst to unicode didn't make any difference.
    With the AppleMobileSync problem, I read that completely removing all Apple software in a particular order, restarting each time between removals, then clean reinstalling, should solve the problem. It didn't.
    Now the problem is even worse and I'm at my wits end on it. Come on Apple, get a grip!
    If anyone can shed any light on this I would be really grateful!
    Tim P

    Hi
    I got really excited when I saw in the fixes for the latest iTunes 8.1 for Windows that they had fixed sync problems with iPhones. They haven't!
    On Vista Ultimate the sync has always been a problem, with either OutlookSyncClient or AppleMobileSync (or both) frequently crashing. With the previous couple of versions of iTunes, in my case, it has happened every third or fourth sync. Now with the new version it is almost every sync. It took me five disconnect and reconnect attempts and a couple of reboots to succcessfully sync this morning.
    I've tried every fix I can find on line. I read that the Outlook sync problem was caused by an incompatibility with pst files that were not unicode. Oddly, I wasn't supposed to be able to sync with an old pst at all, but it did work erratically. Converting my pst to unicode didn't make any difference.
    With the AppleMobileSync problem, I read that completely removing all Apple software in a particular order, restarting each time between removals, then clean reinstalling, should solve the problem. It didn't.
    Now the problem is even worse and I'm at my wits end on it. Come on Apple, get a grip!
    If anyone can shed any light on this I would be really grateful!
    Tim P

  • ITunes & Device Syncing Problems FREEZING

    My mom updated my version of iTunes while I was away from home for a week and ever since I have been unable to use it for anything.
    I can't run any other programs if iTunes is open because CPU usage spikes to maximum.
    I can't sync my iPod Touch 4G OR update its iOS software because it freezes in both instances part way through backing up the device.
    I have even tried to just let it finish syncing overnight, thinking maybe it would eventually make it, when I woke up this morning it was still at the same level of 'backing up' as when I went to bed.
    I've never had problems with my iTunes or iPod like this. Help?!

    Hey there,
    Well I think the get a Mac ads finally paid off...
    Plug your iPhone into your computer and click on the Photos tab that comes up. Make the checkbox is ticked so iTunes actually syncs your photos. I recommend you make a new folder called "Photos" or whatever and place all the photos you want to be in your iPhone in that folder. Then in the Photos tab in iTunes, select that "Photos" folder to be imported into your iPhone. Finnaly press the "Apply" button in the bottom right and then press the "Sync" button. This should clear your problems.
    -Harry

  • When is Apple going to fix the iTunes 11 syncing problem!!!!

    After troubleshooting the iTune 11 upgrade seems to cause syncing problems for everyone. I've tried everything and my ipod will no longer sync. Help! When is Apple going to apply a fix for this?????

    My sync problem has been going on since I updated to IOS 8. I have had two telephone help calls and one Genius Bar visit. I am no further forward.
    MY iPhone and iPad will randomly fill to capacity with OTHER files requiring a complete reboot. I have disabled iCloud drive and tried reorganising and deleting files from my iTunes library. All of my devices worked almost perfectly prior to this upgrade. I now dread syncing either of my devices to see what latest iTunes problem is now present.
    I Have one simple question which no one at Apple has answered. When iTunes finds a file it doesn't like or will not sync why does it not flag it up with the reason for the problem. iTunes has done this for many years with incompatible files and missing album art work. If iTunes could only tell us why it is continually waiting for sync to start or give us a reason for our iOS device suddenly filling to capacity with OTHER files at least we would be able to do our own diagnosis and repairs. Apple need to sort out this issue soon. I'm losing patience and faith in Apple products. So no iPhone 6 upgrade for me till this gets properly sorted.

  • Itunes 9 Syncing problem

    Hi i am getting this message...
    'iTunes cannot sync information with the iPhone 3Gs because syncing has been disabled on this computer. Do you want to enable syncing?
    Click on Yes.....
    Error Message- iTunes was unable to load provider data from Sync Services, reconnect or try again later...'
    Can anyone help, this was working fine before i updated to 3.1 and iTunes 9...
    Thanks and regards
    Mat

    I broke down and called Apple support. Eventually I got to a second level support person and after trying a few things which didn't help. She said I needed to uninstall iTunes and re-install. Actually you have to uninstall iTunes, Quicktime, Apple Software update, Bonjour, Apple Mobile Device Support & Apple Application update. And that's the order she had me do them and she said it did matter.
    I rebooted. Downloaded a new iTunes & re-installed. Eventually it all worked.
    So far no problems. I don't know what went wrong but the uninstall & reinstall answer was worthy of Microsoft at it's best.
    If you try it I hope it works for you as well.

  • IPhone sync problem with iCal and Address Book

    I have a new iPhone 4 that is not syncing contacts or events. It doesn't seem to matter whether the event or contact is created in my iMac or on the iPhone. Either way, the data doesn't move. During the iPhone synch process, where iTunes tells you what is going on, syncing calendars and contacts doesn't even appear. When I had my iPod Touch, all worked well. I saw a post about resetting in iSync, etc., but when I look there, I don't even see my iPhone, and so far I can't add it. My only option there is to add a bluetooth device. So I need some help. Any suggestions would be greatly appreciated. Thanks.
    Chuck

    You're welcome.
    You can't hurt anything by resetting the sync history on your Mac, and doing so may resolve the problem.
    Syncing contacts direct with a supported Address Book application and syncing calendar events direct with a supported Calendar app on your computer via the iTunes sync process has nothing to do with a MobileMe account - a trial account or otherwise. Completely separate and not related even if you are syncing contacts and calendar events over the air with your MobileMe account on your iPhone. If you are doing so with your iPhone, syncing direct with the Address Book and iCal via the iTunes sync process is not required.

  • Still having Aperture iPhone sync problems

    I'm new to Aperture, and have had odd issues when syncing selected Aperture albums through iTunes to my iPhone 3G. Edits do not appear in images on my iPhone - not even simple crops. In order for my photos to consistently appear with edits intact from Aperture is to force Aperture to generate previews almost every time. This is a big hassle to do EVERY time, especially when I have to do it for hundreds of photos at a time!
    Also, Aperture isn't syncing to my iPhone 3G in chronological order like it did in iPhoto '09 just a couple weeks ago. All my images, albums, etc. are sorted by image date in Aperture, but there doesn't appear to be any rhyme or reason as to how iTunes/Aperture sync to my iPhone 3G. I'd like to be able to scroll down to my newest photos on the iPhone like I did when I synced with iPhoto '09.
    I like using my iPhone and Apple TV to show photos to clients, and I would like to have them appear in chronological order like they should.
    Are these two issues bugs, or is there a fix?
    I've reinstalled Aperture, restored my iPhone, repaired permissions on my Mac, and the issues remain.
    Thank you.

    This has been discussed on the iPhone forum. The best way to "fix it" is change the album sort in aperture to custom (drop down menu). This seems to fix it.

  • IPhone syncing problem related to access rights

    I am using an iMac with two administrator accounts on it; myself and and partner.  We have a shared iPhoto libraru that resides in the /users/shared directory and we both have read write permissions for this library and the diretory.  I can sync my iPhone 5 with my iTunes and sync anumber of albums in the shared iPhone library.  However when she has syncinbg turned on for photos in her iTunes it says that her iPhone cannot be synced because she does not have sufficent privilages. If you turn off photo syncing it syncs fine.  We both have separate photostreams both going into the same iPhoto library with no issues.  Can anyone advise me on how to fix this?

    Take the basic troubleshooting steps recommended in the User Guide.

  • IPhone Sync Problems. Please Help!

    iTunes says "sync services cannot be loaded." and when I plug my phone in it shows the sync screen on the phone for a second and dissapears or it stays longer but does nothing. Please Help.

    Will090,
    If you're running Windows, have you tried the steps in http://support.apple.com/kb/HT1275 ?
    Hope this helps,
    Raleigh

  • ITunes 11 sync problems with iPhone 5 and ios 7

    I just installed itunes 11 and it iTunes will no longer sync with my iPhone 5.  It would say that it was syncing and then the new files would not be transferred.  I uninstalled and re-installed.  All of my files were present in iTunes.  I would try to sync again and now it tells me I need 500 MB of space to complete the sync  I am only trying to sync 9 new songs.  No way its 500 MB.  Besides the bar at the bottom of itunes says I have 3.2 GB of space.  Is anyone else having trouble with the new iTunes?

    Ok folks .. here is the solution that has finally worked for me.  After spending over 45 days on and off the phone with Apple support, this is the work around solution for the ibooks.
    Set your IPAD as new and go through that whole set up process.  Plug in your device so it can communicate with iTunes.  When you load your books from iTunes to the IPAD do not synic the first time.  You will have to drag and drop from iTunes the books/music you want loaded.  After you manually do this, the synic seems to work fine. 
    Also things I have found.  By dragging and dropping the volume of books I have.  It took less time to load on my IPAD then it did trying to synic and waiting over 24 hours to load in IPAD (at which time you can't touch your device).  It was during this huge file load that the Ibooks App/iTunes/Cloud and whatever other Apple software all talk, that the books being loaded start to go squirrely and go into limbo.
    Here is the problem.  When you get the message "waiting for files to copy", itunes and your device are having an issue.  So files that iTunes thinks it has copied over, actually go into limbo and sit there greyed out and won't work on your device.  When you try to re-synic again, iTunes says "hey!  I have already copied these over" and will sit there on "waiting for files to copy".
    A way to fix the files that are in limbo, delete your app and re-download it.  The files that moved over from iTunes to your device will still be there, however, the files that are in limbo will disappear.  This should stop the synic issue ... or it will identify that there are issues with some of your files.
    Is this a great fix ... nope!   I pushed and pushed to be allowed to talk with someone from DEV and got stonewalled.  I even brought in their Customer Support from Corp Head office and got absolutely no where.
    BOTTOM LINE:  iTunes and your devices can not handle a huge transfer of files from iTunes to the device and it creates this limbo "waiting for files to be copied".  I find this ironic, because I have never had this problem when it comes to my music (transfering from iTunes to my IPOD), however, I haven't synic that device in awhile, guess i am scared it will do the same crap.
    I also got Apple to acknowledge that when they test out their new software upgrades and devices that they ONLY test with iTunes Store only products (ie: music/books/apps).  Infact, Apple DOES NOT test any outside source materials.  I found this rather pathethically sad, since 99.9% of the users of any devices get their music/books from sources OTHER then the Apple Store.  This means that a file that USED to work for you (example: a song) and was loaded on your device fine before all these software upgrades in Nov/2013 might not work anymore because of a change they have made in their software.
    Last conversation I had with Apple (both Support and Customer Service) was them telling me that DEV was looking into the problem but did not have an ETA on when a fix would happen.
    Also keep in mind, I found that even with a 128kg AIR, it doesn't like to hang alot of books.   I found that at around 3k in books, the device starts to freeze up.  This contradicts the Apple concept, that the device can hold as many songs/books as you want, until you reach the max room available on the device.  I can clearly tell you this statement is infact false.  The device does not like to hold that many files and it starts to delay on you (quite noticeable) at 3k.
    So, that in a nutshell has been my experience with Apple Support.  45 days later, I have reset my Air 10 times, tried to load all my books (at one time) 9 times, to finally find that the only way to get them in was a drag and drop the alphabetic (one letter at a time) and let it load on the IPAD before I would drag and drop more.  The synic problem doesnt happen anymore, I had to eliminate 2 books that itunes just would not send over to the IPAD even though there was nothing wrong with the file.  Am I happy?   NOPE ... talk about bait and switch. 
    Consumers beware ... Apple doesn't necessarily deliver what it says it will.

  • IPhone syncing problem with iTunes - 'The iPhone "Leon's iPhone" cannot be synced. An unknown error occurred (-54)

    Every time I plug my iPhone into iTunes, it says 'The iPhone "Leon's iPhone" cannot be synced. An unknown error occurred (-54)'. It has never happened to me before until a couple of hours ago!!! So, I decided to totally wipe out my iTunes Library and update it to the latest software. I also updated my iPhone to the latest software (5.1.1.) - and still, even after all this, it still says there is an error and cannot be synced. SERIOULSY APPLE, WHAT NEXT?!!!!! PLEASE HELP!!!!!

    I just had the same problem and tried this:
    http://support.apple.com/kb/TS1503
    Step one worked for me!
    Hope this helps.
    iPhone 4 iOS 5.1.1 and Windows 7 64-bit

  • TS1474 iTunes/USB sync problem with iPhone 5

    Syncing my iPhone 5 to iTunes via USB has gotten very, very slow in the last few days and since yesterday my calendar hangs and does not sync. Possible solutions?

    In addition, I just turned off syncing calendars, and now I'm "hanging" on syncing contacts. I think that the problem is with syncing, period, not limited to a particular data base.

  • New iphone syncing problems, causing itunes to crash

    I just purchased a verizon iphone yesterday and am in the process of setting up the phone to my liking.  Because of the verizon service the phone came with ios 4.2.8 which I have now upgraded to 4.2.10.  The sync process goes fine as long as i am only syncing apps, contacts, updating software, etc... The problem comes when i attempt to sync music, photos, and videos.  The sync will clear the first few steps of the process fine but will then cause itunes to essentially become unresponsive and crash.  At this point I am given a message saying windows is looking for a solution to the problem. no solution is found and the only option i am given is to close the program.  Unfortunately there is no specific error message given.  Everytime i open itunes again after the crash it will begin to sync again, slowly make a little bit more progress then crash again.  I also have an ipad and an ipod that both still sync sucessfully and do not cause itunes to crash, so im assuming the problem might be with the phone.  I have tried a full uninstall and reinstall of itunes, quicktimes, and other associated programs to no avail.  I have booted into recovery mode and completely started over with no luck.  Now im out of ideas on just what to do.  Any Thoughts?  I'm running windows 7 with the newest itunes and a verizon iphone with 4.2.10 fyi.
    Thanks

    Ahhh man mine is the only discussion without any replies! Any help or suggestions welcome please!

  • ITunes to iPhone syncing problem

    On my iTunes, I have 2 albums and 23 songs but on my phone it says 1 album and 10 songs. They are both from the same artist but I guess it isnt syncing correctly. I still have the music from the rest of the 13 songs on my phone but it isn't under the same artist in the artist category, it is just in the music category. Please help.

    That's not working - I'm having the same problem with recent versions of iTunes. Previously if I deleted a podcast I'd listened to from my computer's iTunes library, when I synced with my phone, the podcast was removed from the phone library. Now, when I sync my phone automatically transfers the podcasts I'd deleted from the library back to the computer. Maddening.
    Anyone?

Maybe you are looking for