ITunes 11 - iTunes Store and iTunes Match not working!

I can;t connect to iTunes Store and my iTunes Match has stoped working.
Stuck on Gathering Gathering information about your iTunes Library.

same for me - on a windows 8 pc not able to connect to itunes match - stuck at gathering information.

Similar Messages

  • I bought Iproxify throught app store and it does not work. I contacted the creator but I have not had any answer. What can I do to get my money back? and please take him down.

    I bought IPROXIFY throught APP STORE and it does not work. I contacted the creator and he has not answered.
    How can I get my money back? and please take him down of your page as we (users) think that we are buying products that worked backed up by MAC.
    Looking forward for an answer in order to keep buying in APP Store

    This article may clear up some confusion you may have regarding third party developers and Apple.
    The Mac App Store Discussion, what is it for?

  • I created an Apple ID using my ISP Email when I registered at the Store/Apple Support Communities/iTunes/Face Time and it does not work in iChat. Why Not ?

    Question:-
    I created an Apple ID using my ISP Email when I registered at the Store/Apple Support Communities/iTunes/Face Time or other portal and it does not work in iChat. Why Not ?
    Answer:-
    For a Name to work in iChat it has to be an Valid AIM screen Name.
    Only Apple IDs from the @mac.com ending names registered here  and the Mobileme (@Me.com ending) names are Valid with the AIM service as well as being Apple IDs
    (I am still working on info about registering with iCloud at the moment but if this does give you an @Me.com email it may well be a valid AIM name as well)
    NOTES:-
    The @mac.com page works by linking an external (Non Apple) email with a @mac.com name.
    This External Email cannot be one linked to an Existing Apple ID (you have to use a second email or register at AIM )
    The options at AIM are to use your existing email or create new name and link the existing only for Password recovery
    MobileMe (@me.com ending names) were valid Emails addresses, Apple IDs AND a Valid AIM Screen Name
    @mac.com names look like emails but are only Apple IDs and iChat/AIM Valid Screen Names.
    The AIM registration page seems to be pushing you to register [email protected] This is relatively new and I have not followed through the pages to find out if it a valid AIM email (Previously you could register a name without an @whatever.com suffix)
    8:16 PM      Friday; June 10, 2011
    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb( 10.6.7)
     Mac OS X (10.6.7),
    "Limit the Logs to the Bits above Binary Images."  No, Seriously

    Question:-
    So I have my current [email protected] email in iChat as I thought as I had linked that to an Apple ID it was a Valid iChat Name.  It keeps coming up with a UserName or Password Invalid message.  What do I do next ?
    Answer:-
    Open iChat
    Go to the Menu under the iChat name in the Menu Bar and then Preferences and then Accounts in the new window.
    Commonly written as iChat > Preferences > Accounts as directions/actions to take.
    If it displays with a Yellow running name in the list you have a choice.
    Either register it at AIM (I would use a different password to the ISP Login) and then change the password only in iChat  (It may take you to confirm any Confirmation email from AIM first) in iChat > Preferences > Accounts
    Or you register a new Name at AIM (Or at @mac.com) and enter that (details below)
    If you have a Blue Globe name  (@mac.com) that will not Login the chances are that it the password that is the issue.
    Apple lets you create longer passwords than can be used with the AIM Servers.
    Change the Password at iForgot to no more than 16 characters.
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    Adding a new Account/Screen Name in iChat (that is valid with the AIM servers)
    Open iChat if not launched.
    Go to iChat Menu > Preferences > Accounts
    Click the Add ( + )  Button at the bottom of the list.
    Choose in the top item drop down either @Mac.com or AIM depending on what you registered
    Add the name (with @mac.com the software will add the @mac.com bit)
    Add in the password.  (If you don't add it now iChat will ask you each time you open it)
    Click Done.
    The Buddy List should open (New Window)
    The Accounts part of the Preferences should now have the new name and you should be looking at the details.
    You can add something in the Description line which will then title the Buddy List (Useful when you have two or more names) and make it show up as that in the iChat Menu > Accounts and the Window Menu of iChat when logged in.
    You can then highlight any other Account/Screen Name you don't want to use and use the Minus ( - ) Button to delete it.
    8:39 PM      Friday; June 10, 2011
    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb( 10.6.7)
     Mac OS X (10.6.7),
    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Windows error: iTunes crashes (uninstall and reinstall does not work)

    Hello all.
    I (and another user) have had a problem with iTunes crashing when trying to open it. Windows just generates the typical vague error message that explains nothing as to what the problem is. Uninstalling and reinstalling did not work, and using the "Repair" option did not work either.
    This was the solution. Hope it works for you. Cheers.
    C ;o)
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    1. *Extremely important* Close the QuickTime launcher in the tray on the right side of your Windows TaskBar (right-click on the blue QuickTime "Q" logo next to where you have the time and date and select "exit".) The QuickTime logo should disappear from the tray.
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    3. Unistall iTunes and reboot your PC.
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    5. Go to c:\Windows\System 32 and: delete the Quicktime FOLDER there; then (ii) scroll down and delete all other QuickTime related files (there should be 5-10 of them, I didn't count, some will have a name like QuickTMvr whatever).
    6. Empty Recycle Bin.
    7. Reboot your PC.
    8. Go back to Apple Website and download: iTunes, and (ii) QuickTime installation only (without iTunes).
    9. Install QuickTime FIRST (use newly downloaded version)! Check it works OK by opening it.
    10. Close QuickTime lanucher from tray, as explained above in step 1.
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    Btw.
    Don't forget that, from my experience, most iTunes errors comes from malfunctioning instances of QuickTime.

  • Facetime,App store and photo booth not working OS X

    Facetime, Appstore and Photo booth not working OS X

    I would recommend first doing a PRAM reset. You can find instructions for that in https://discussions.apple.com/docs/DOC-3603.
    Please let us know if that works or not, there are several other things you can try.

  • Wifi not working with iTunes, apps store and some, but not all Internet sites....why???

    Yesterday I noticed while browsing Internet that some sites would not open and that some games I regularly play would not open. I also found that I could not open either the apps store or iTunes. Everything seemed to be working the day before and I have not recently upgraded ios (been on version 6.1.3 for a while) or changed any settings on my iPad (2).  With Internet research today I found suggestion that if I switched to 3G I would be able to access these apps and,sure enough, under 3G connection everything works fine. Some other forums suggest changing wifi router settings to fix the issue ....I have not tried this as I wouldn't  like to mess with my router and end up effecting other peripherals/pc's connected to it that are working fine....especially when I am not terribly IT savvy when it comes to hardware settings.  But as I haven't changed anything on my ipad why would my wifi suddenly stop connecting to some apps on my iPad, but not all??? Interestingly I can access many Internet sites (forums) with wifi connection but not the apple forum! To get to anything apple related I have to switch back to 3G ....that includes checking the iOS version I am on via settings!
    I also mention that I have done all the other suggested fixes found on various forums, such as rebooting iPad, renewing wifi lease, clearing cookies, closing all apps etc etc, to no avail. Seems the only suggested fix I have not tried is mucking around with my router which I am very hesitant to do given the **** I went through with my telco when my home Internet connection suddenly stopped working last year. Took me weeks of phone calls to get my internet connection back and being forced by the telco to a more expensive plan, hence very reluctant to start mucking around with that side of things, but why should I need to when it does seem to be working ok with other devices in the home?
    I have started this as new discussion as, even though I am not terribly IT savvy,  I cant see how this could be related to the wifi issues that many on the newer devices (iPhone 5 and iPad mini etc) are reporting as I haven't recently upgraded anything on my ipad and all was working perfectly up until yesterday.
    Any other suggestions on how to get wifi working correctly again on iPad or do I really have to risk the working of every other device in my home and chase it from modem/router side?

    Hi there,
    You mentioned that you have tried a few troubleshooting steps already, but you may want to take a look at the article below, specifically the section titled "If you are unable to access the Internet while connected to a Wi-Fi network"
    iOS: Troubleshooting Wi-Fi networks and connections
    http://support.apple.com/kb/ts1398
    Hope that helps,
    Griff W.

  • Itunes 7.7 and windows Vista not working!

    Hello,
    I have been plagued with iTunes and Vista problems ever since i got it on my Pc over 9 months ago!!
    I had hoped that a multimillion company like apple most successful in this nich of the market would want to keep its customers and provide us with up to date valid software but NO..... 9moths later same problem!
    Every time i uninstall and install a newER verson of iTunes i get the following sequale of errors:
    1. Firstly a box appears with a sliding bar with " Please wait while windows configures iTunes "
    2. When this finsihed another box appears " iTunes stopped working "
    3. When u click OK (the only option) in the task bar on the bottom right a small bubble appears with the statment " Data execution prevention has closed iTunes "
    Now i have been battling with this problem for some time and have tried many things like changing version of iTunes (clean uninstall and new install etc)
    I have also located that if i try to start up Quicktime i get the same error box this time reading " Quicktime has stopped wotking "
    I have uninstalled Quicktime and installed a new clean copy to no avail.....
    Appart from throwing my iPod in the Thames and getting a samsung mp3 player, i dont see any solution... anyone have any ideas?
    My Thanks in advance!

    Vwsurfbum
    iTunes is a free program - it doesn't make good business sense for Apple to hire people to troubleshoot problems on Windows hardware - they'd have to hire hundreds, if not thousands to remote in to PCs and spend time fixing this kind of thing!
    If you are getting that message about data execution prevention, you need to get DEP turned off, come **** or high water.
    How about turning off UAC, can you even do that?
    And with UAC turned off, can you disable DEP?
    How to Disable UAC
    Remember you can always turn these back on to keep your system "safe" - this is just a test to get iTunes working.
    And give yourself FULL control over the itunes folders , while you're at it:
    How to Take Ownership and Grant Permissions in Windows Vista

  • How to remove my payment option on iTunes App Store and iTunes on the iPhone?

    I've had this problem many times and eventually it would just work out after a week or so but I'm tired of that so here's what happens: I use prepaid credit cards for iTunes (I've also used a real credit card and had the same problem) and when they max out or run out of funds it will ask me to verify my payment information. So I sign in and it takes me to the page to update the info I update it to make sure there wasn't just an error and if it says something is wrong I know it's maxed/out of funds. And I'm not allowed to download any apps (including free ones and updates for apps I already own) while this happens. There is no option to remove my payment option, before after about a week of continuously returning to the payment page everytime I try to download/update an app a "none" option will appear below the VISA, MASTERCARD and AMEX credit card type however the option is never there for around the first week and is very frustrating. So how do I get the none option to appear ? Or remove a used/maxed credit/pre paid credit card ?

    iTunes Store: Accepted forms of payment - http://support.apple.com/kb/HT5552 - "The available payment methods vary by country, but typically you can use: Credit cards, iTunes Cards,  iTunes Store Gift Certificates, Content Codes, Store credit (including Allowance Account balances), ClickandBuy, PayPal" - No specific mention of debit cards though older documents no longer on Apple website showed they at least used to be accepted in some countries (not USA).
    For India - http://www.apple.com/legal/internet-services/itunes/in/terms.html#SALE  But it isn't very specific.
    Removing a credit card from an account - iTunes Store: Changing Account Information - http://support.apple.com/kb/HT1918 - More information at: https://discussions.apple.com/message/15891166

  • TS1292 My code is invalid .. I have enter code in several  times .. to no avail invalid.  I have try to returned the card to the store and it does not work.

    Code
    XX**********7R8
    IS INVALID I TUNES WILL NOT LET ME REDEEM THIS PURCHASE.  I NEED YOUR ASSISTANCE.
    THANKS
    MR. DAVIS
    <Edited By Host>

    You don't download apps from the iTunes app store with Safari.

  • OVI store and SUPPORT is NOT working, I just lost ...

    Dear Sir or Madam,
    I want to inform you (altogether with all forum readers) in case you don't know yet, that OVI Store is NOT working! 
    Just now I had bought 3 games in Ovi Online Store: Chinese Chess Pro II, Reversi Pro II and Gomoku Pro II. I download and installed Chinese Chess, but two other games gave me 'error' on downloading... The 'error' is in my log now, and only option I have now is to BUY it again! So it seems I lost 2x186 RUR, about 8 EUR on this.
    I report it immediately through your online support form. Soon afterwards I received returned message from your server, means my e-mail was not delivered. You can see it below.
    I have all e-mails confirming transactions made. I can provide it at any time. Nevertheless, I must tell you this is definitely NOT the way of treating customers and doing business. I am waiting for some action to be taken, so at least I'll have the items I paid my money for.
    The original message was received at Wed, 3 Jun 2009 21:04:14 +0300
    from esebh102.ntc.nokia.com [172.21.138.183]
      ----- The following addresses had permanent fatal errors -----
    <[email protected]>
        (reason: 554 5.4.6 Too many hops)
      ----- Transcript of session follows -----
    554 5.4.6 Too many hops 28 (25 max): from <[email protected]> via localhost, to <[email protected]>
    Reporting-MTA: dns; mgw-sa01.ext.nokia.com
    Arrival-Date: Wed, 3 Jun 2009 21:04:14 +0300
    Final-Recipient: RFC822; [email protected]
    Action: failed
    Status: 5.4.6
    Diagnostic-Code: SMTP; 554 5.4.6 Too many hops
    Last-Attempt-Date: Wed, 3 Jun 2009 21:13:10 +0300
    -----Inline Message Follows-----
    [Languagethers]
    [Country:RUSSIAN FEDERATION]
    [First name:XXXX]
    [Last name:XXXX]
    [Email address:[email protected]]
    [Mobile:++XXXXXXXXXX]
    [Phone model:Nokia 5800 XpressMusic]
    [Contact topic:Make a complaint - Store]
    [Message:Hello!
    Just now I had bought 3 games in Ovi Online Store: Chinese Chess Pro II, Reversi Pro II and Gomoku Pro II. I download and installed Chinese Chess, but two other games gave me 'error' on downloading... The 'error' is in my log now, and only option I have now is to BUY it again!
    Please help, it seems I lost 2x186 RUR, about 8 EUR on this.]

    I'm having the exact same problems!!!! So far I have notified Visa, Digg, and any possible Nokia forum I can find to tell people to stop buying product from Ovi.  I'm even contacting the developers directly.
    This is a complete failure on Nokia's part.  I would not expect this sort of thing from the worlds largest phone maker..
    My next stop is the consumerist and local media. 
    Lumia 920/N9
    Previous Life: N8, N95, 8600, 8800 Sapphire Arte, N97, N97-Mini, 5800 and a few older ones

  • ITunes wireless sync and Remote App not working in in unison.

    I'm running iTunes on a Windows 8 machine, and I'm having issues getting both these above mentioned applications working together.
    I did have some issues in the beginning with setting up wireless sync for my iPhone, but these were fixed by restarting the Apple Mobile Device Service that runs in the background.
    The remote application seemed to have similar issues in the beginning, so I tried restarting the Apple Mobile Device Service - and this seemed to help, but then wireless sync faulted again.
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    Welcome to the Apple Community.          (5)
    The following article(s) may help you.
    Troubleshooting Home Sharing
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  • N8 Ovi Store and Social Application not working

    Hi Everyone,
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  • App Store And iTunes store Dont Work. PLEASE HELP!

    Hi.
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    Cheers, Alex.

    Please read this whole message before doing anything.
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    When you see the gray Apple logo, release the shift key.
    If you are prompted to log in, type your password, and then hold down the shift key again as you click  Log in.
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  • My iphone 5 has 7GB, went to apple store the guy said my backup that I was restoring from was corrupted so I have to restore it as a new phone wondering that if I do this and it does not work, will iTunes have my old backup saved?

    My iphone 5 has 7GB, went to apple store the guy said my backup that I was restoring from was corrupted so I have to restore it as a new phone wondering that if I do this and it does not work, will iTunes have my old backup saved?

    Yes, if you have been backing up on a regular basis.
    If this is your first time backing up, then no.
    you can check edit - preference - backup - see what is listed

  • I can't get into my iTunes Store. Every time I try, it force closes. I've already tried restarting my phone and that's not working. HELP!!

    I can't get into my iTunes Store. Every time I try, it force closes. I've already tried restarting my phone and that's not working. HELP!!

    someone suggested to open your music app and access the store from there first, once done then you can go to the itunes store app, try it and see if it works

  • I've just updated my iPhone to the new iPhone OS and now it won't work and iTunes won't recognise that it's there.  I've uninstalled iTunes and reinstalled twice and it's not working.  Please help.

    I've just updated my iPhone to the new iPhone OS and now it won't work and iTunes won't recognise that it's there.  I've uninstalled iTunes and reinstalled twice and it's not working.  Please help.

    I have not had wifi since November when I upgraded to the newest IOS version.  I called the Apple help line and they told me some things to do and I tried them all and they worked for a few hours and then wifi shut off again.  I kept doing what they told me and it worked for a couple more days and then I could never turn it on again.  My blue tooth doesn't work either.  I had to actually increase my data usage with AT&T becuase of this.  When I did that in December I went to the Apple store and was told that it is a hardware issue and since my phone is out of warranty I would have to pay for a new phone because they could not fix the issue.  My upgrade isn't up until June 2014 so not only do I have to wait for the upgrade and I am not paying for a new phone but I have to pay $10 plus extra a month on my cell phone bill because I was going over on my Data!!!  I have been beyond upset about this and Apple is not doing anything about this nor did they offer up some way to resolve the issue because obviously it is not just some rare incident if several people are having this issue.  Who knows how many people out there have had this issue and have not said anything about it.  Now there is a newer update that I can't do because it requires wifi in order to download.
    June can not get here fast enough and I may not go back to Iphone after dealing with this for so long with no help from Apple.

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