Itunes 11 will not authorize

Hi, Can anybody help.
I have downloaded ITunes 11 to this PC twice now, removed once by add/remove programs. When I go to store - authorize this PC (xP sp3)
I get the following error messages.
The second is when I click on continue. I am obviously connected to the internet as I can download I tunes and post this. Anyone got any thoughts please. I want to use Itunes to update an old 3GS, which I can backup to the Itunes downloaded.

Hello Griff
Thankyou. I have been through all the settings I can find, adding Firewall Trusted addresses, ports etc. Must have spent over 5 hours now, including turning off firewalls av and anything else I can think of, but to no avail. (No proxy etc. I have even pinged init.itunes.apple.com = success).
Tried to generate a diagnostic report via help diagnostics, but this just caused CPU >98-99% with no report after 30 Mins cancelled it.
Dont have any problems logging in to post these messages using the same username and password.
Any other thougts would be welcome. How I wish Itunes was plug and play :-)

Similar Messages

ITunes will not authorize "Protected AAC" files

After dealing with this for a week, I'm going to try and seek help here.
Second Tier Express Lane Support Agent has confirmed that my iTunes will not authorize any "Protected AAC" files in my library (1303 files total). They have no idea why and have referred me back to iTunes Store support, which has not been able to help. None of the affected files are available for redownload from the iTunes Store. None of the items are available as "iTunes Plus" downloads (according to iTunes Store).
When I try to play one of the affected songs (or videos), I am asked to authorize the computer by entering Apple ID and password. Once I enter that information, I receive a pop up window that indicates the computer is already authorized and the file will not play. Same thing when attempting to sync with an iPod.
I have tried the following steps in order to remedy the problem:
Turn off User Account Control
Sign out then sign back in to iTunes store
Sign out, deauthorize computer, exit iTunes, delete the SC Info folder, restart computer, sign back in to the iTunes store, authorize computer
Uninstall iTunes, restart computer, install iTunes
Restore library from backup
Some additional information:
I am running the latest version of iTunes.
All songs were purchased using the same Apple ID (confirmed)
Incoming and Outgoing connections for iTunes are allowed in the firewall (and turning firewall off had no effect)
iTunes Store confirms only one computer is authorized
Previous version of iTunes was 10.0 (could that be part of the problem?)
Diagnostic information appears below. Is anyone else having these problems?
Microsoft Windows 7 x64 Business Edition Service Pack 1 (Build 7601)
Hewlett-Packard HP Pro 3400 Series MT
iTunes 10.6.3.25
QuickTime not available
FairPlay 1.14.43
Apple Application Support 2.1.9
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.2.0.6
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 002EAC14038BEDE8
Current user is an administrator.
The current local date and time is 2012-06-20 18:36:03.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.6.3.25 (x64) is currently running.
iTunesHelper 10.6.3.25 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.

UPDATE:
This issue was finally resolved by a second level iTunes agent.
Apparently, we somehow had two iTunes accounts with the SAME APPLE ID, so it was necessary to change one of the Apple ID's to a different email address so the original account could be restored. The downside is we now have two accounts rather than one, but the good side is, at least we have access to all our content again.
I hope this posting might help someone else with a similar problem.

Itunes will not authorize apple tv

Has anyone experienced a similar problem?
1) We have 5 apple computers (4 computers and 1 mac mini server all running 10.6.8). Additionally, we have 3 ipads, 3 iphones and 2 apple tvs (1st generation). We consolidate all of our movie purchases on to the server. All 5 computers are authorized for home sharing. At various times, if we are traveling, we will download a movie on one of our laptops. Later we move it to the server (to have everything in one place).
2) We have recently encountered an issue where movies purchased on itunes will not stream to the apple tvs. Specifically, a message appears on the apple tv that a movie is not authorized. The movies stream fine to the ipads (via our wireless network). This seems to be a recent issue as before the recent upgrades to itunes, this was not a problem.
Has anyone else encountered this?
If so, what did you do to get the movies to play on the apple tv?
thx.

Thanks; however, this did not work.
More specifically, by removing the SC Info folder, the situation gets worse. By doing so, itunes purchased movies (that I previously was able to view) can not be streamed to the apple tvs.

Previously purchased iTunes will not authorize or play

Hi,
I am having an iTunes Authorization problem.
In the past I purchased 55 songs from iTunes using the account name I had at that time (also my email at that time). Later I signed up for a .Mac account and got a new email and I changed my iTunes account name to that new email. I purchased items under this new name. Everything was fine ( i.e. - I could play all of my music ) until I downloaded and installed the latest iTunes 7.0.1. Playing of all music and syncing to my iPod was working fine even after I installed iTunes 7.0.0.
Here is what is happening now:
Items purchased from iTunes under the current iTunes account name play fine on my Mac and transfer to my iPod.
Items purchased in from iTunes under my former iTunes account name will NOT play on my Mac and I get a message when I try to sync my iPod saying that I am not authorized to play 55 items and that they will NOT be transferred to my iPod. When I try to play one of these 55 songs on my Mac I get the pop-up asking me to authorize the old iTunes account name. When I type in the password iTunes says the account does not exist and authorization fails. So I CANNOT play any of these 55 songs that I purchased.
What can I do to fix this ? I have 55 songs that I paid for from the Apple iTunes store that are now rendered worthless to me. Please help !!
Gary Anderson

I've already tried the DVD drive with the same results. iTunes also will not burn from the library or an inserted disc. Other programs allow me to burn CD's, but not DVD's. (That's a whole other problem...) Since other programs will rip and burn, that would mean the problem is with iTunes, not the drives, no? I've also tried to uninstall and reinstall iTunes to no avail. Quite frustrating.

ITunes will not authorize certain apps

I got a new MacBook Pro and an iPod touch. I tried transferring all my apps from my old computer, but only some of them will load onto my iPod. I have authorized my new computer. It keeps telling me I'm not authorized.

Sounds similar to this other post - I notice your screen name contains AOL.
http://discussions.apple.com/message.jspa?messageID=11552804#11552804
There have been quite a few reports of songs purchased with old AOL itunes userIDs not getting authorized properly.
My advice is to contact itunes store support. The link is in that other thread.

Itunes will not authorize apps from previous purchases onto iphone 4s ios 7

I keep getting the same warning regardless of how many times I enter/authorize the computer. I had my apps saved to an external hard-drive and copied them over to iTunes. It's not just this app, but all of them from previous purchases, free and paid. I tried to get them from my old 3g iphone, but iTunes would not reconize the apps. It shouldn't be this hard.

Have you restored as a NEW device (not from a backup) to test?

ITunes will not authorize

I have a macbook pro and i am having trouble authorizing itunes. A message keeps popping up stating "The required directory was not found or has a permissions error....." i have the correct password, just need help figuring out how to make it work.

Thanks...Unfortunately I already tried that and it didn't help either. I should have put that in the original post.

ITunes will not Authorize songs

I have tried several times to get this to work and I have already tried deauthorizing as well
When I try to play songs that were originally purchased on my G5 in the iTunes library (I transferred everything onto my new Macbook Pro using the firewire method) I am asked to Authorize over and over again. Even though I login and get the message that 1 computer of my 5 available is Authorized.
What is going on with this?

Thanks...Unfortunately I already tried that and it didn't help either. I should have put that in the original post.

ITunes will not authorize a particular song - weird alert

I have just bought legally the Beatles album Abbey Road on iTunes and can play every song except:
You Never Give Me Your Money
Whenever I click on it, up comes this alert:
But putting in my Apple ID and password doesnt do anything but tell me that the computer is already authorized
Any suggestions appreciated
MS

I fixed the problem myself. By wiping all the iPad content and doing a fresh resync, this got all my music back including the songs which were not syncing before.
Settings -> General -> Reset -> Erase all Content and Settings
Upon reconnecting to iTunes, I was prompted with the option to restore from the last backup. I selected my latest iPad backup, and then let the restore complete. Resync'd apps and music as well. Bingo!

ITunes will not install. It says I do not have authorization to make changes on the computer. I am the administrator.

iTunes will not install. It says I do not have authorization to make changes on the computer. I am the administrator.

What's the precise text of that error message please? (There's a few different ones I can think of that you might be getting.)

Only have 3 devices authorized, but my new computer will not authorize. Itune says there are 5 devices connected already. why?

only have 3 devices authorized, but my new computer will not authorize. Itune says there are 5 devices connected already. why?

Perhaps the five includes computers that you no longer own, or a computer that has had a replacement hard drive put in it.
In your iTunes account, De-authorise All and then authorise the computer(s) that you still use.

How to De-authorize an older PC running Windows 2000 with iTunes 7? My itunes will not connect with the iTunes store to all the de-auth request.

How to De-authorize an older PC running Windows 2000 PC with iTunes 7? My itunes will not connect with the iTunes store to all the deauth request.

The "Deauthorize All" command is only available if iTunes thinks you are currently using 5 authorizations.
Otherwise, you can only deauthorize the old computer by using "Deauthorize this computer" from the computer itself.
If the old computer is no longer operable, you can't deauthorize it, but that is not a problem.

HT1420 itunes account will not authorize with only 2 devices authorized

After having to Reset the SMC due to computer locking up, The itunes account will not authorize. In Apple ID account I show 2 active authorized devices. But my Macbook Pro that was previously authorized will not allow me to authorize it. Error message on the itunes app states that there are already 5 devices active.
I reset the ACL user account, did a permissions repair, reset computer user password.
I continue to have the same error message.

iDevices are not authorized, only computers are.
What happens when trying to download the media on the computer? The above is confusing and difficult to read.
Stick to the facts please.

HT1414 My imac will not authorize movie downloads to my ipad. I have tried 'authorize this computer' and that hasn't worked. So far I have only authorized three out a possible 5 computers. Should I restore to factory settings on my ipad? many thanks

My imac will not authorize itune movie downloads to my ipad. I have tried 'authorize this computer' and that hasn't worked. So far I have only authorized three out a possible 5 computers. Should I restore to factory settings on my ipad? many thanks

Mdgc wrote:
My imac will not authorize itune movie downloads to my ipad.
What exactly does this mean? Your iMac doesn't authorize anything. Are you getting an error message or what message are you getting with regard to authorizing? The iPad is not authorized? What?
No do not restore yet.

Itunes will not sync movies to ipad

itunes will not sync movie bought in itunes store to my ipad because it says the computer is not authorized for it

See if this article will help:
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/TS1389

HT1351 Some of the songs I bought from iTunes will not sync to my iPhone. They show up on my phone, but the letters look faed and I can't play them. How do I fix this? I tried restoring my iPhone and it didn't work.

Some of the songs I bought from iTunes will not sync to my iPhone. They show up on my phone, but the letters look faed and I can't play them. How do I fix this? I tried restoring my iPhone and it didn't work.

Sorry, I meant the letters look "faded" not faed.

Itunes 11 will not authorize

Similar Messages

Maybe you are looking for