ITunes 12.1.1 has stopped working?
Every time I lunch itunes and choose an action such as radio or iTunes Store I get a message saying: iTunes has stopped working. Cannot use it, please help....
Hey k23cr,
The resource below will provide some steps to try if the iTunes for Windows application is unresponsive. I've highlighted some key information here for you. Click on the article for complete details.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues - Apple Support
https://support.apple.com/en-lb/HT203206
System-wide troubleshooting
When troubleshooting system-wide issues with iTunes, try these steps:
Check for viruses. Windows viruses can interfere with a variety of computer functions, including iTunes.
Make sure that you have current anti-virus software installed with up-to-date virus definitions.
Scan your system.
Check for anti-virus and Internet security software. Internet security software may cause iTunes to quit unexpectedly. Try disabling the Internet security software temporarily or exempting iTunes from any active scanning done by the software. If this resolves the issue, check with the maker of the software for an update to the software or its virus definitions. Learn more about fixing security software issues.
Check for conflicting processes. Sometimes other programs and startup items can conflict with iTunes.
Remove iTunes configuration files. Removing unusable configuration files from iTunes can resolve launch issues.
Check the iTunes installations. An improper installation of iTunes can contribute to a variety of issues. Follow these steps to completely reinstall iTunes.
Update the drivers on your PC. Outdated drivers on your computer can cause strange behavior with iTunes, iPod devices, and other apps. Learn how to update the drivers on your computer.
I hope this information helps ....
- Judy
- Judy
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Let's try something relatively simple. Download and save a copy of the installer to your hard drive (don't run the install on line and don't start the install just yet):
http://www.apple.com/itunes/download/
Now right-click on the iTunesSetup.exe (or iTunes64Setup.exe) that you downloaded and select "Run as administrator".
Does that go through any better for you? -
ITunes 10.3.1 has stopped working in Windows 7 64bit
I just upgraded to Windows 7 64 bit and I downloaded iTunes 10.3.1 for Windows 7 64 bit. My Quicktime player is working fine but everytime i tried to open iTunes, it gives me an error message that says iTunes has stopped working. I need help trying to fix this, I already tried uninstalling, re-installing, and mostly every suggestion in the Apple support forum and it still does not work.
This is the information I have on the Problem Details:
Problem Event Name: BEX
Application Name: iTunes.exe
Application Version: 10.3.1.55
Application Timestamp: 4deec351
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 00000000
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789Try copying the QTMovieWin.dll in the c:\program files (x86)\common files\apple\apple application support folder to the c:\program files (x86)\iTunes folder. I had same problem and it's fixed this bug.
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Itunes keeps saying it has stopped working when on internet or in itunes
When I open itunes store and sometimes itunes when connected to the internet it comes up with " i tunes has stopped working" A problem caused the program to stop working correctly. Windows will.... Then the only thing you can do is click - close program. Anyone know how to help. I uninstalled itunes and quicktime and have deleted all songs. Also created a new apple id.
I open itunes and it works fine. Today I deleted all songs and created a new id. And today is the first day i can go on itunes without the message coming up.. But its when i connect to itunes store that it comes up.,
First it has itunes has stopped working ....windows is checking for a solution to the problem.
Then after it loads it has itunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.. and then it has a button close program -
it only does this when i try and open a video and i click close the program. after that i try and open i tunes and it says the same thing 2 times then it opens again but still wont let me play movies
Try b noir's user tip:
iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows
tt2 -
TS1717 Every time I try to play music, iTunes says that it has stopped working.
Well recently when I try to play music, It says that iTunes has stopped and crashes. Is there a work around for this? I'm on iTunes 10.6 running windows 7 64bit. I have tried moving the prefences folder and making a new account. Please help!
This forum is for questions from those managing sites on iTunes U, Apple's service for colleges and universities to post educational material in the iTunes Store. You'll be most likely to get help with this issue if you ask in the general iTunes forums.
Regards. -
Since updating to iTunes 11, my airplay has stopped working...please help
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Hi Adam
If someone has spilled some liquid there must be hardware malfunction and I assume that keyboard is defect now. Try to contact service partner and pick up some information how much the new keyboard costs. You can also a Google a little bit around and find which keyboard fit to your notebook model.
In my opinion you can exchange it alone. -
Problem signature:
Problem Event Name: BEX
Application Name: iTunes.exe
Application Version: 10.5.3.3
Application Timestamp: 4f14cc3d
Fault Module Name: StackHash_fc1b
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 9bc61cd4
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 4105
Additional Information 1: fc1b
Additional Information 2: fc1b9e6b19dc26e21531e91fc928f20e
Additional Information 3: 3d4e
Additional Information 4: 3d4eea0a04396db43efec758c2149f2d
Read our privacy statement online:Try gn_id's suggestion from the following post:
Re: iTunes 11 crashes when opening the store - no error message -
Hi my itune on my PC has stopped working and every time i try to reinstall it it doesn't work properly and asks me if i want to totally remove itunes or replace/repair. I choose replace/repair but it just closes immediately and says it was interrupted...does anyone have any clues?
Hi Shawn and Jason,
I have the same problem. One workaround is to clean your disk before running LiveCycledesigner. After you have cleaned up your disk LiveCycleDesigner will start a few times and you can work with it.
It is an Vista problem. LiveCycleDesigner 8.1 which is just released had fixed the problem so you can also download 8.1
greetings Fons -
I use windows vista and I have upgraded my itunes. Now when I open it, it gives me a message saying "itunes has stopped working" and then gives me a message saying it will notify me for a solution. What can I do to fix this so it can open and not give me any more problems???
First you can try;
Try restarting PC and run itunes again!
If error again than perform clean instal of itunes (uninstal first and than instal again)! -
I have uninstalled iTunes several times and reinstalled it on my PC running Window 7 with all updated loaded. When I click on the iTunes Store Box, Nothing happens except for a message that reads:
iTunes has stopped working.
The following items give me a choice, but no answer comes up. The computer will shut down the website.
"Check online for a solution and close the program"
"Close the program."
There is an item below the box that is selectable for View problem details. When clicked a long list of items show up. I have listed some of the problems as written, but I do not understand them. I know the iTunes Store has been available on earlier versions of of iTunes but is not on this version. How can we go back and download an earlier version of iTunes?
Here are some of the Problem Details:
"Problem signature: APPCRASH
Application Name: iTunes.exe
Application Version: 11.0.1.12
Application Timestamp: 50c8fc7e"I had this exact same problem. I found this fix and it worked for me.
Step 1:
Browse to C:\Program Files (x86)\Common Files\Apple\Apple Application Support and copy the filen named QTMovieWin.dll.
Step 2:
Browse and past that file into C:\Program Files (x86)\iTunes.
Hope this helps you. I wish I could remember where I saw this originally so I could thank them.
Good Luck.
Anthony -
When I click on the itunes shortcut or the program I get the following message:
ITunes has stopped working. My two options are: Windows can check on line for a solution to the problem or close the program.
It seems that my entire library is not there. If I sync my ipod will it add it back into my library on the computer?
I've even tried installing again and nothing works. Tried the "repair" and it says that ITunes is loaded but I stil get the above error when I try to open the program.
ThanksLet's try the following user tip with that one:
iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows -
When I click on any of my movie or TV shows in Itunes I immediately get an error message that says Itunes has stopped working and closes the program. I can sync the movies and shows to my phone okay but I can't watch on Itunes. Can anyone help?
Let's try the following user tip with that one:
iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows -
ITunes has stopped working ...Running Windows 7(64)
I upgraded my home PC Desktop to Windows 7 earlier this year and had no trouble bringing over iTunes from my previous platform (Windows XP).
I recently returned home to the US from a work assignment out of the country and because my iTunes resides on my home PC desktop, I didn't open up iTunes for the past 6 weeks. During this time Apple released iTunes 10.5. When I returned home, the old version of iTunes was still working. However, when I upgraded to iTunes 10.5, iTunes stopped working. The error message: "iTunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
I have worked through the following knowlege bulletins (nothing has fixed my problem):
(a)" iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues"
(b) "iTunes: Troubleshooting issues with third-party iTunes plug-ins"
(c) "iTunes 10.1 for Windows: iTunes may stop working and need to quit while importing or syncing audio"
(d) "Removing and reinstalling iTunes, QuickTime, and other software components for Windows vista or Windows 7"
(e) "iTunes for Windows: system restarts, blue screen, or quits unexpectedly when accessing iTunes Store"
the last bulletin (e), recommended ensuring that my drivers were up-to-date. So I also updated my drivers.
Lastly, I contacted iTunes Store Customer Support (although my problem isn't with the store, it is upgraded iTunes running on windows 7). They told me the issue was "outside (their) expertise" and recommended I look at this discussion board.
Here is the information I found under Event Viewer:
==================================================================
Log Name: Application
Source: Application Error
Date: 11/27/2011 11:46:01 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Theresa-HP
Description:
Faulting application name: iTunes.exe, version: 10.5.1.42, time stamp: 0x4ebf7d7c
Faulting module name: MSVCR80.dll, version: 8.0.50727.6195, time stamp: 0x4dcddbf3
Exception code: 0xc000000d
Fault offset: 0x00026b72
Faulting process id: 0x13b0
Faulting application start time: 0x01ccad3d27f6b2ff
Faulting application path: C:\Program Files (x86)\iTunes\iTunes.exe
Faulting module path: C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_d 09154e044272b9a\MSVCR80.dll
Report Id: 6ef58025-1930-11e1-a798-e06995d0a503
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-11-27T19:46:01.000000000Z" />
<EventRecordID>9927</EventRecordID>
<Channel>Application</Channel>
<Computer>Theresa-HP</Computer>
<Security />
</System>
<EventData>
<Data>iTunes.exe</Data>
<Data>10.5.1.42</Data>
<Data>4ebf7d7c</Data>
<Data>MSVCR80.dll</Data>
<Data>8.0.50727.6195</Data>
<Data>4dcddbf3</Data>
<Data>c000000d</Data>
<Data>00026b72</Data>
<Data>13b0</Data>
<Data>01ccad3d27f6b2ff</Data>
<Data>C:\Program Files (x86)\iTunes\iTunes.exe</Data>
<Data>C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_ none_d09154e044272b9a\MSVCR80.dll</Data>
<Data>6ef58025-1930-11e1-a798-e06995d0a503</Data>
</EventData>
</Event>
==================================================================
It seems that I am not alone in having this problem! Are there any experts out there who want to earn the undying gratitude of the technically challenged (or a few expert points?)
Thanks for listening,
Theresa
PS - someone recommended uninstalling Apple Quick Time Player. I don't have Quick Time Player.I had the same problem. I'm using 64bit Windows7. This solution only partially worked for me. I still couldn't connect to the iTunes store.
The following solution worked for me:
COPY QTMovieWin.dll
FROM c:\program files (x86)\common files\apple\apple application support\
INTO c:\program files (x86)/iTunes -
Every time I try to import a CD I get "iTunes has stopped working"
I updated to the new 9.0.3.15 version of ITunes a couple of weeks back and ever since I have not been able to import CD's?
It seems it works with every else syncing etc but not importing CD's.
Every time I try to import a CD it will start then within a few seconds I get the message "iTunes has stopped working" and another message saying Windows is looking for a solution.
I have tried going into Control Panel and Programs and repairing the installation but no luck.
Anyone know how I can fix this.I can see messages for other programs that have had issues but nothing for iTunes.
Hmmmm.
Maybe try provoking the error another two or three times, taking a careful note of the time showing on the PC. Now head back into the Action Center. Is there a problem report for any application or operating system component that appears regularly at the same time as the iTunes errors?
If so, paste a copy of a typical error report for that in a reply. (Fingers crossed that might get us a bit closer to understanding what is afoot.)
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