ITunes 12 - cannot download previous purchases

HI everybody
I the new iTunes 12, I cannot seem to download my previous purchases through "manage previous purchases". When I click on "manage previous purchases, the process seems to start up, but then freezes, and I get an error message saying "iTunes has encountered a problem and needs to close". There is then no option but to click "close program" and, surprise surprise, the program closes. I have tried re-installing and de-activating and re-activating, and nothing seems to work.
Any ideas?
Many thanks!

Now I'm 99% sure that error message had some words to it... mind sharing what those were?

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ITunes 12 - cannot download previous purchases

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