ITunes 12 compatibility issues with IOS 7.1.1

I downloaded ITunes 12 last week. I tried to sync my IPhone 4S that has IOS 7.1.1 on it to my laptop with ITunes 12 on it and it won't recognize the device even if it is plugged into the laptop. I need to back up my phone. All of my music from my playlist that was on the IPhone was backed up to the laptop when I downloaded ITunes 12 but nothing else synced. How do I solve this issue?
Shannon

Hi Sterling,
I'm not using a MAC. I'm using a Windows PC.
I've tried restarting both the IPhone and the PC.
I have the most recent update to ITunes installed on my PC.
I have removed ITunes 12 and re-installed it.
I have deleted the Lockdown folder.
I have tried working through the steps that others have found useful on the support forum like installing the relevant drivers for my 64 bit laptop.
I have updated all of the latest software updates for Windows for my PC.
I have ensured that my phone is listed as a managed device on my ITunes account.
I have reset my network settings on my IPhone.
My usb cable and my usb port on the laptop both work. I did initially sync my IPhone to the laptop using ITunes 11. When ITunes asked me to update it on March 10th, I should have declined the update.
I haven't been able to back up my IPhone or sync it to ITunes since.
Is there any other software that I need to download to make ITunes 12 work? This program does not launch when I plug in my devices (unlike every other version of ITunes).
Thanks!
Hopefully, you can suggest something else for me to try.

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