Itunes 12 track names not found and user not registered for online use

I recently downloaded itunes 12, and now when I try to import a CD the track names or CD information is not found.... So when I click on options to Get Track Names....it tells me user is not registered for online use... I am running windows 7.
I have tried un-installing and re-installing - didn't work.
I have tried removing a file and then have it repaired... didn't work.
Any other ideas on how to solve this problem?

You could try deleting the entire %appdata%/Apple Computer folder or look for parallel files/folders in the C:\Users\<User>\AppData\Local or C:\Users\<User>\AppData\LocalLow folders in case a corrupt file is persisting there.
Or it might not be the preference files after all...
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2

Similar Messages

When I load cds i get a message that states, "User not registered for online use." This problem has only begun since the new itunes update and is only a problem on my pc laptop. Media content (track names, etc.) do not load. Thanks

When I load cds i get a message that states, "User not registered for online use." This problem has only begun since the new itunes update and is only a problem on my pc laptop. Media content (track names, etc.) do not load. Thanks

See Re: itunes 12 track names not found and user not registered for online use.
tt2

I'm getting this error message: "User not registered for online use" when i'm trying to download music/ track names from a CD into ITunes on my Windows 8 PC. I'm registered and my itunes account/ appleID are all correct and working.

I'm getting this error message: "User not registered for online use" when i'm trying to download music/ track names from a CD into ITunes on my Windows 8 PC. I'm registered and my itunes account/ appleID are all correct and working.

The ""not recognized for on-line use". error is associated with the Gracenote service that iTunes uses to look up and retrieve metadata for CDs. Some users have reported that this error occurs when trying to import from CD, subsequent to upgrading to version 12. A number of slightly different solutions have been reported (though all of a similar nature).
Try walking through the following steps - before starting you may have to enable hidden files and folders to be viewed - in Windows 7 / Windows Explorer select Organize > Folder and search options, then on the View tab make sure that Show hidden files, folders and drives is selected. Without this you won't see the AppData folder in C:\Users\username\
Exit iTunes
In Windows Explorer, go to the folder C:\Users\username\AppData\Roaming\Apple Computer\iTunes
Delete the following files:
CD Info.cidb
com.apple.iTunes.Gracenote.plist
Restart iTunes
Insert a CD and see if details are now correctly retrieved from Gracenote
If this doesn't work:
In iTunes, select Edit > Preferences and make a note (or take a screenshot) of your preferences settings in all relevant tabs
Exit iTunes
In Windows Explorer, go to the folder C:\Users\username\AppData\Roaming\Apple Computer\iTunes
Delete the following file:iTunesPrefs.xml
Restart iTunes
Insert a CD and see if details are now correctly retrieved from Gracenote
If this second procedure does work, you'll need to restore other iTunes preferences settings to those that you noted in step 1.
If this one didn't work:
Exit iTunes
Check the following folders:
C:\Users\username\AppData\Local\Apple Computer\iTunes
C:\Users\username\AppData\LocalLow\Apple Computer\iTunes
Delete any copies of the following files:
CD Info.cidb
com.apple.iTunes.Gracenote.plist
iTunesPrefs.xml
Restart iTunes
Insert a CD and see if details are now correctly retrieved from Gracenote
Again, if this procedure does work, you'll need to restore other iTunes preferences settings to those that you noted in step 1 of the second procedure. If you're still not able to retrieve CD info:
Exit iTunes
In Windows, select Start > Control Panel > Programs and Features. Find the entry for iTunes, right-click and select Repair.
When this process has finished, restart iTunes
Insert a CD and see if details are now correctly retrieved from Gracenote
If none of these have worked (and almost everything I've seen suggests you should be OK by this point), you may have an issue with the installation and configuration of iTunes itself. If you have got this far, see turingtest2's notes on Troubleshooting issues with iTunes for Windows updates for advice on how to remove and replace of all components of iTunes.

I can't download track names in iTunes for Mac and get a "User not registered for online use" error

I have a Macbook Pro 13, OS X 10.9.5, and iTunes 12. When I rip a CD it says it can’t find the track names online. When I tell it manually to fetch them it says "User not registered for online use."
On my other Macbook it works fine...

You need to delete two preferences files in your user library. The full instructions can be compiled from various posts in this topic: user not registered for online use I use an older Mac with easy access to the user library before Apple did a mother-knows-best move and hid it in recent OS versions.

Why when I tried to update itunes it crashed and now I get a MSVCR80.dll was not found and can not start my itunes any more

Why when I tried to update itunes it crashed and now I get a MSVCR80.dll was not found and can not start my itunes any more?

Solving the iTunes Installation Problems in Windows
1. Apple has posted their solution here: iTunes 11.1.4 for Windows- Unable to install or open - MSVCR80 issue.
2. If the Apple article does not fully resolve the problem for you, then try Troubleshooting issues with iTunes for Windows updates - MSVCR80.

Importing CDs into iTunes - User Not Registered For Online Use

I am on Windows 8.1 Pro using iTunes 12.0.1.26 and am trying import CDs into my iTunes library. When I insert a music CD in the album information and track names don't come in automatically. When I try to manually get the information, I get an "User not registered for online use" message.
Request if I can be provided with some assistance on this. Importing CDs was no problem until I updated to iTunes 12.0.1.26 yesterday morning.
Thanks.

Same issue - windows 7. Worked fine yesterday - updated to iTunes 12 and now it is broken and I get the "user not registered for online use" ERROR. Seems like the latest "upgrade" broke GraceNote access.

Trying to import cd, it only shows tracks, not song titles. when i try and get the titles it says im not registered for online use even though im signed in. how can i fix this?

Im trying to import songs from a cd, but it only shows track numbers, no title of songs.when it try to get the titles it gives error code saying im not registered for online use. i am signed into my account so i dont know how to fix this.

The "not recognized for on-line use" error is associated with the Gracenote service that iTunes uses to look up and retrieve metadata for CDs. Some users have reported that this error occurs when trying to import from CD, subsequent to upgrading to version 12. A number of slightly different solutions have been reported (though all of a similar nature).
Try walking through the following steps - before starting you may have to enable hidden files and folders to be viewed - in Windows 7 / Windows Explorer select Organize > Folder and search options, then on the View tab make sure that Show hidden files, folders and drives is selected. Without this you won't see the AppData folder in C:\Users\username\.
Exit iTunes
In Windows Explorer, go to the folder C:\Users\username\AppData\Roaming\Apple Computer\iTunes
Delete the following files:
CD Info.cidb
com.apple.iTunes.Gracenote.plist
Restart iTunes
Insert a CD and see if details are now correctly retrieved from Gracenote
If this doesn't work:
In iTunes, select Edit > Preferences and make a note (or take a screenshot) of your preferences settings in all relevant tabs
Exit iTunes
In Windows Explorer, go to the folder C:\Users\username\AppData\Roaming\Apple Computer\iTunes
Delete the following file:iTunesPrefs.xml
Restart iTunes
Insert a CD and see if details are now correctly retrieved from Gracenote
If this second procedure does work, you'll need to restore other iTunes preferences settings to those that you noted in step 1.
If this one didn't work:
Exit iTunes
Check the following folders:
C:\Users\username\AppData\Local\Apple Computer\iTunes
C:\Users\username\AppData\LocalLow\Apple Computer\iTunes
Delete any copies of the following files:
CD Info.cidb
com.apple.iTunes.Gracenote.plist
iTunesPrefs.xml
Restart iTunes
Insert a CD and see if details are now correctly retrieved from Gracenote
Again, if this procedure does work, you'll need to restore other iTunes preferences settings to those that you noted in step 1 of the second procedure.
If you're still not able to retrieve CD info:
Exit iTunes
In Windows, select Start > Control Panel > Programs and Features. Find the entry for iTunes, right-click and select Repair.
When this process has finished, restart iTunes
Insert a CD and see if details are now correctly retrieved from Gracenote
If none of these have worked (and almost everything I've seen suggests you should be OK by this point), you may have an issue with the installation and configuration of iTunes itself. If you have got this far, see turingtest2's notes on Troubleshooting issues with iTunes for Windows updates for advice on how to remove and replace of all components of iTunes.

Why does 'User not registered for online use' show up when I try to import a cd into itunes. None of the cd info shows up either

Why does 'User not registered for online use' show up when I try to import a cd into itunes? None of the cd info shows up either.

Well, the format I upload from the camera is "video clip" or "video for Windows"...sometimes I've converted them to avi format, too. But as I said, it never even lets me get that far...I never get to even select a clip. As soon as I tell the program to "import/clip" it freezes up before I can even go to the folder that the clips are in. It has only begun to do this recently, and I'd never had any problems like this before. Last night I tried it again, and I clicked "open composition", and it froze when I did that too.
I'm not sure how much more specific I can be about the details of the clips, since I'm positive it has nothing to do with the clips themselves...I'm running Windows XP, though...Home Edition Service Pack 2, Pentium 4 CPU 2.80GHz, with 504 MB of RAM. I have had the automatic updates turned on since I did my last reformat a couple of weeks ago. Could it have something to do with some kind of an update it may have done?

Network controller& USB controller driver not found and wifi not working

hello I Purchased HP 15-ac025TX (M9V00PA) Notebook laptop . i have installed all driver from HP site here is the link  http://support.hp.com/in-en/drivers/selfservice/HP-15-Notebook-PC-series/7771404/model/8326084#Z7_3054ICK0KGTE30AQO5O3KA30R1  but still netwok controller driver not found also wifi not working i installed blutooth drivers too . I am using window 7 sp1 (32 bit) For network controller device ID is PCI\VEN_14E4&DEV_4365&SUBSYS_804A103C&REV_01 secondly univeral serial bus driver(usb) controller not found i installed all drivers from above link also update windows but still no solution hardware id of usb controller is PCI\VEN_8086&DEV_9CB1@SUBSYS_80C2103C&REV_03  and last i am unable to download AMD/Intel Switchable High-Definition (HD) Graphics Driver. the download link not working KINDLY RESOLVE THE ISSUE THANK YOU

Update: While the driver I knew would work has not shown up yet, I did some detective work and explored some other broadcom wireless card driver folders from some HP links, and I found one that should work for you. While it says it is for HP desktop PC's, they put the exact same wireless card form factor in a desktop PC that they do in a notebook PC. I see no reason why this driver would not work, since the setup information file contains the same hardware ID that you posted. Here is a partial copy and paste of the driver setup information file and you can see the hardware ID you posted is supported by this driver.  x86 - Win7
[BROADCOM.NTx86.6.1]
    %BCM430N_DeviceDesc% = BCM43XNG_NT61, PCI\VEN_14E4&DEV_4365&SUBSYS_2230103C
    %BCM430N_DeviceDesc% = BCM43XNG_NT61, PCI\VEN_14E4&DEV_4365&SUBSYS_22D3103C
    %BCM430N_DeviceDesc_HPY% = BCM43XNG_NT61, PCI\VEN_14E4&DEV_4365&SUBSYS_2232103C
    %BCM430N_DeviceDesc_HPY% = BCM43XNG_NT61, PCI\VEN_14E4&DEV_4365&SUBSYS_22D4103C
    %BCM430N_DeviceDesc_HPY% = BCM43XNG_NT61, PCI\VEN_14E4&DEV_4365&SUBSYS_804A103C http://h20566.www2.hp.com/hpsc/swd/public/detail?swItemId=cp_149257_1

Error messages: The song names for this CD could not be found online; User not registered for online use. iTunes 12 - Windows XP - How do you fix this?

iTunes 11 worked fine. This only occurred after downloading iTuens 12. I saw resolutions for Mac (deleting files), but how can this issue be resolved on Windows XP?

Thanks! That worked.
I did the.....
Press the WinLogoKey+R
Type in %appdata% and press return
Double click on Apple Computer
Double click on iTunes
Delete the file CD Info.cidb
but that didn't work.
Then I did the....
Try deleting com.apple.iTunes.Gracenote.plist in the same folder
and that didn't work.
BUT....when I did the....
and if that doesn't work try deleting iTunesPrefs.xml.
the names displayed successfully, and I was able to download the album art work also. I left the preferences as is before and after the file deletion.
Thanks for your help!!!!!

Failed login- domain not found/plaintext user not found

We are using Portal Server 6.2 and Messaging Server 6.2.
We suddenly started to have problem with imap service. We did not make any configuration changes on the messaging server.
These are the errors from the imap log file. Http log file displays the same errors.
[24/Mar/2004:11:29:07 -0600] stargate imapd[9479]: Account Notice: [208.50.44.202:38079] domain not found
[24/Mar/2004:11:29:07 -0600] stargate imapd[9479]: Account Notice: badlogin: [208.50.44.202:38079] plaintext user not found
[24/Mar/2004:11:29:10 -0600] stargate imapd[9479]: Account Notice: close [208.50.44.202:38079] [unauthenticated] 2004/3/24
service.defaultdomain has a correct value. Adding uid to the alias list in amconsole did not make a difference.
Klara

Yes, we did fresh/clean directory server installation. We use the SampleMailService that comes with the JES. We used DSAME to create the users.
As for the DNS changes, I am not able to provide the information but I will get it.
Here is the entry fro erohde:
# entry-id: 615
dn: uid=erohde,ou=People,o=colliercomputing.com,dc=colliercomputing,dc=com
sn: Rohde
cn: Eric Rohde
iplanet-am-modifiable-by: cn=Top-level Admin Role,dc=colliercomputing,dc=com
givenName: Eric
inetUserStatus: Active
uid: erohde
objectClass: sunportalnetmailperson
objectClass: top
objectClass: iplanet-am-managed-person
objectClass: person
objectClass: inetorgperson
objectClass: inetsubscriber
objectClass: iplanet-am-saml-service
objectClass: sunportalgatewayaccessservice
objectClass: sunportaldesktopperson
objectClass: sunportalnetfileservice
objectClass: userpresenceprofile
objectClass: icscalendaruser
objectClass: iplanet-am-user-service
objectClass: inetadmin
objectClass: organizationalperson
objectClass: inetuser
objectClass: iplanet-am-session-service
objectClass: sunssoadapterperson
objectClass: sunportalnetletservice
objectClass: inetlocalmailrecipient
objectClass: sunportalpksubscriptionsperson
objectClass: iplanetpreferences
objectClass: ipuser
objectClass: iplanet-am-auth-configuration-service
objectClass: inetmailuser
userPassword: {SSHA}HeGqtmsouTGejMJVyZNNOzThHFadUsxDvGPNcA==
creatorsName: cn=puser,ou=dsame users,dc=colliercomputing,dc=com
createTimestamp: 20040324163550Z
nsUniqueId: 2de38b01-7db111d8-808d8b55-c88b4d37
icsStatus: Active
mail: [email protected]
mailUserStatus: active
mailDeliveryOption: mailbox
mailHost: stargate.colliercomputing.com
sunSSOAdapterConfigurations: default|http:/?configName=notesCalendar&configDes
c=NOTES-CALENDAR
sunSSOAdapterConfigurations: default|undef:/?configName=sunOneAddressBook&conf
igDesc=SUN-ONE-ADDRESS-BOOK
sunSSOAdapterConfigurations: default|imap:/?configName=sunOneMail&configDesc=S
UN-ONE-MAIL&smtpPort=25
sunSSOAdapterConfigurations: default|imap:/?configName=exchangeMail&configDesc
=EXCHANGE-MAIL&smtpPort=25
sunSSOAdapterConfigurations: default|http:/?configName=exchangeCalendar&config
Desc=EXCHANGE-CALENDAR
sunSSOAdapterConfigurations: default|http:/?configName=sunOneCalendar&configDe
sc=SUN-ONE-CALENDAR
sunSSOAdapterConfigurations: default|pop3:/?configName=sunOneMailPop&configDes
c=SUN-ONE-MAIL-POP3&smtpPort=25
sunSSOAdapterConfigurations: default|undef://erohde:AQICLOvbi6m88H2HMVfRo3m1cA
%3D%[email protected]:143/?configName=sunOneMail_Mail&configD
esc=SUN-ONE-MAIL&clientPort=81&smtpPort=25&smtpServer=stargate.colliercomput
ing.com
sunSSOAdapterConfigurations: default|undef://erohde:AQICLOvbi6m88H2HMVfRo3m1cA
%3D%[email protected]:82/?configName=sunOneCalendar_Calendar&
configDesc=SUN-ONE-CALENDAR
sunSSOAdapterConfigurations: default|undef:/?configName=exchangeAddressBook&co
nfigDesc=EXCHANGE-ADDRESS-BOOK
sunSSOAdapterConfigurations: default|imap:/?configName=notesMail&configDesc=NO
TES-MAIL&smtpPort=25
sunSSOAdapterConfigurations: default|undef:/?configName=notesAddressBook&confi
gDesc=NOTES-ADDRESS-BOOK
sunPortalDesktopDpDocumentUser:: PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0idXRm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sunPortalDesktopDpLastModifiedUser: 1080147625352
icsCalendar: erohde
icsFirstDay: Monday
icsSubscribed: erohde$Eric Rohde
icsDWPHost: stargate.colliercomputing.com
icsCalendarOwned: erohde$Eric Rohde
modifiersName: cn=directory manager
modifyTimestamp: 20040324170027Z

Upgrading to 11.1.1.2, registry.xml not found and oracle_common not found

We are running OFM 11.1.1.1, with the OID component only (and no weblogic domain). We're trying to upgrade to 11.1.1.2, and when running the ant master-patch-schema command, we're getting the following errors:
validate-file-exists:
[echo] Error: ** file location /ora01/app/oracle/product/middleware/Oracle_IDM1/registry.xml is not found
validate-file-exists:
[echo] Error: ** dir location /ora01/app/oracle/product/middleware11g/oracle_common is not found
Has anyone seen this before?
TIA,
Eileen
Edited by: EileenRoach on Sep 29, 2010 5:03 PM

I worked through this issue with the assistance of Oracle Support. What we ended up doing was the following:
1) Install (do not configure) the 11.1.1.2.0 verion
2) patchMaster.properties should have these values filled in:
patchMaster.Componentlist=OID
patchMaster.Schemaurl=jdbc:oracle:thin:@<hostname>:<port>:<sid>
patchMaster.Schemauser=SYS AS SYSDBA
patchMaster.Schemaprefix=ODS
patchMaster.Mwhomenew=/ora01/app/oracle/product/middleware11g
patchMaster.Mwhomeold=/ora01/app/oracle/product/middleware
patchMaster.Oracleinstancenewlist=/ora01/app/oracle/product/middleware11g/asinst_1
patchMaster.Oracleinstanceoldlist=/ora01/app/oracle/product/middleware/instances/asinst_1
patchMaster.Oraclehomenew=/ora01/app/oracle/product/middleware11g/Oracle_IDM1
patchMaster.Oraclehomeold=/ora01/app/oracle/product/middleware/Oracle_IDM1
patchMaster.Loglevel=debug
patchMaster.ValidationErrorContinue=true
The ValidaitonErrorContinue=true basically means ignore errors and continue -- so we ignored the files not found errors.
3) run the 'ant master-patch-schema' command
4) run the 'ant master-patch-oinstance' command
5) copy the wallets folder and files (the ewallet.p12 and cwallet.sso files did not get migrated)
6) Modify environment variables and custom start up scripts for new middleware and instance home directories

"Serial Number Not Found" and battery not charging

Hi,
I have a problem with my Compaq mini 110c 1030sf. It started a few months ago, when a weird red message appeared on the Compaq boot logo : "Serial Number Not Found".
Everything was still working fine though, that's why I did not try to fix it.
However, about a month ago, when I started the computer (it had been inactive for three weeks), the battery was not charging. Since then, I can't run the computer using the battery, I have to let the AC adapter plugged.
Windows said : 0%, not charging.
Ubuntu says : 0%, completely charged
I removed the battery and put it back, it started to charge, but stopped after 3 or 4 seconds.
I also tryed updating bios, but it changed nothing.
Could anyone please help me ? ^^

If your mini is still within warranty contact HP.
Have you tried the battery test in the HP Support Assistant?
Your BIOS has issues if you have seen that message. That is something you cannot correct on your own as it requires HP's proprietary software to enter the information in the BIOS.
Best regards,
erico
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

Headphones are not found and do not work

Hello
After I got my laptop, HP Envy 15 j000eb, back from the computer store where they put a new keyboard in it (spilled soup), I found that I cannot longer use my headphones: when I put my headphones into the audio jack, the sound keeps coming from the laptop speakers, and nothing is heard coming from the headphones (tried with several headphones, they work fine on other computers).
I updated the audio driver with a download found on the hp site (http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4158&lc=en&cc=us&dlc=en&sw_lang=&product=5390... as suggested in another question on this forum, but the problem stayed the same.
My audio worked just fine untill before I gave my laptop in for reparation.
What should I do? Is there another easy way to fix it or is it a hardware issue?
This question was solved.
View Solution.

Hello Simon42,
I see that after having the notebook in to a shop for repairs with the keyboard, it is no longer recognizing the headphones. I will try to assist you.
To start, as it wasn't in your post I recommend the basics.
1) Test the notebook with another set of headphones, just to verify that it's the jack or that headphones are working at all. If you have them or know someone even try a usb set.
2) Test the headphones, plug them into something else to make sure they are working correctly.
This will indicate if the issue is the notebook or headset. It more then likely is the notebooks headphone jack, but it's always worth testing to be certain.
From that point, if it is the notebook I'd recommend contacting support for repair/replacement options.
HP Technical Support, North America 1-800-474-6836. For all other regions click here.
Thank you for posting on the HP Forums.
I worked on behalf of HP.

I just upgraded to IOS 6 and my Ipad won't connect to my network it brings up a page..."Page not found" and does not prompt me to sign into my network

I can't connect to my own network after the upgrade. Is anyone else having this problem.

A lot of people are having this problem. A simple search on this discussion board will tell you. A bunch of solutions are offered here and there to try so have fun...
Here is one:
Go to Settings>Safari>Clear History, Cookies and Data. Restart the iPad. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.

Itunes 12 track names not found and user not registered for online use

Similar Messages

Maybe you are looking for