ITunes 5 installation problems

I was trying to update iTunes 5, but it wouldn't let me update it. I kept getting error messages saying that iTunes was running and could not be updated, and I couldn't get the messages to go away except by restarting the computer.
To fix this I tried to remove iTunes 4 and just install iTunes 5 as if it were a completely new install... but that didn't go so well... I searched the hard drive for iTunes files and moved everything that wasn't my iTunes music to the Trash Bin and deleted it. It would not let me delete iTuneshelper because it said that the program was running, but everything else was gone and no other programs were open. When I tried to install iTunes 5, it said that it couldn't be installed because of the current installation running (or something like that).
Now I'm stuck without a working version of iTunes 4.9 or 5.0. Anyone know how I can fix this to either install 5.0 like it was a new program, or even 4.9 so I can play my music?

Hey...I'm having the same problem.
First i used update to download iTunes 5...when it was finished I got a message that said I have to quit iTunes in order to update. iTunes was not running and this message would not go away...only by restarting!!!! Very annoying!!! Then I tried downloading from the apple website. I got a different message this time....now I'm being told that I can't run this version of iTunes X on this computer...please shut down iTunes to install. What a stupid error message that is!!!!
Ohh well...I'm sure Apple will fix this bug soon. Guess I'll just wiat till then.

Similar Messages

Itunes - windows installer problems

I tried to update from ITunes 11 to 12 and got "Windows Installer Service cannot be accessed". So I removed ALL Apple software from my Windows 7 PC, did various recommended fixes from Microsoft, but still the same. Now I get exactly the same trying to reload ITunes 11! I have had this problem on previous updates, and deleting the various Apple software has always fixed it, but not this time. So very frustrated - anyone know how to fix this please??

Hi Brendan
tried that but didn't help. This is what fixed the problem:
- go into command prompt mode (AKA Dos mode)
- type in sfc /scannow
- let it run.
This solves many Windows problems where files and settings have been lost or corrupted. In fact, Apple should add this to their articles on Windows problems with ITunes installation.
Thanks
Keith

ITunes Upgrade Installation Problem

A few days ago, I tried to upgrade my iTunes 8 to 9. The process stopped in the middle and quit. When I tried to open my iTunes, the icon on my 'Start' menu had changed to that paper-shaped icon with the picture of, like, a window or something. It's hard to explain. So, anyway, then I tried installing it all over again and I got it to download, but then when it's about to install, it says something about an unfinished installation that's already in progress. See, the problem is, I don't know where to find that previous installation. iTunes isn't even in my 'Add or Remove Hardware' list. I have no idea what to do. I really hope someone can help me.
here's a link to a picture of the icon shape I'm talking about: http://photos-c.ak.fbcdn.net/hphotos-ak-snc1/hs231.snc1/7834145758512912_655112912_2610074_7907195n.jpg

I'd try reregistering your Windows Installer, theo.
First, launch a command prompt as an administrator. In your Start search, type cmd then right-click on the cmd that comes up and select "Run as administrator".
If you have a 32-bit version of Vista
Type %windir%\system32\msiexec.exe /unregister and hit enter
Type %windir%\system32\msiexec.exe /regserver and hit enter
If you have a 64-bit version of Vista
Type %windir%\system32\msiexec.exe /unregister and hit enter.
Type %windir%\syswow64\msiexec.exe /unregister and hit enter.
Type %windir%\system32\msiexec.exe /regserver and hit enter.
Type %windir%\syswow64\msiexec.exe /regserver and hit enter
Do the re-registrations go through okay? If so, can you launch/upgrade iTunes properly now?

ITunes + QuickTime installation Problem

I've got an iPod Nano as a present but I'm unable to download iTunes to play it on because of a problem with Quicktime.
When I try to download iTunes + Quicktime the following error comes up:
Could not open key:
HKEYLOCALMACHINE\Software\Classes\QuickTimePlayer.Lib.QuickTimePlayerApp/CSLID Verify that you have sufficient access to that Key or contact your support personnel
I've tried uninstalling QuickTime complety but it doesn't work.
Any help would be much appreciated!
Cheers!

I had also had a problem with iTunes and discovered that Quicktime may be the culprit. iTunes appears to successfully install but, when I launch it, I get this message, “ iTunes has encountered a problem and needs to close. We are sorry for the inconvenience.”
I have tried the Solutions to Common Installation and Launch Errors and have not solved the problem.
O I tried to completely remove iTunes and QuickTime and reinstall (While during that I did not find a QuicktimeVR file to delete). That did not work.
O I tried to empty my Temp directory but, I could not delete all the files. Same problem occurred when I reinstalled iTunes.
O I tried to install QuickTime without iTunes and it would not install. I got a message from QuickTime for Windows saying, “A newer version of QuickTime is already installed. This installation cannot proceed while the newer version of QuickTime is installed.”
O When I try to launch QuickTime from the program list, Windows cannot locate the QuickTimePlayer.exe.
O When I try to uninstall QuickTime, I get the following message, “The following file does not exist or is not a valid uninstallation log file.
C:\WINDOWS\system\QUICKT~1\UNINST`1.LOG
I would appreciate any help!

ITunes 6 installation problem on Windows 2000

Hi Gayle,
I read your note on Apple's discussion board ( Gayle B, "If you are experiencing installation issues...", 06:20pm Oct 12, 2005 CDT) and I followed your instructions to generate logs.
I'm trying to install latest iTunes 6 and it gets hung forever. When I kill it, it fails with error 1628. I'm logged as Administator on this win 2000 system and I have disabled anti-virus.
Following is test from "log.txt". I couldn't find the other log - QTPluginInstaller_XXXX.log.
Thanks,
Akshay
=== Verbose logging started: 10/13/2005 1:14:42 Build type: SHIP UNICODE 3.01.4000.2435 Calling process: C:\PROGRA~1\COMMON~1\INSTAL~1\Driver\11\INTEL3~1\IDriver.exe ===
MSI (c) (C4:24) [01:14:42:156]: Cloaking enabled.
MSI (c) (C4:24) [01:14:42:156]: Attempting to enable all disabled priveleges before calling Install on Server
MSI (c) (C4:24) [01:14:42:156]: End dialog not enabled
MSI (c) (C4:24) [01:14:42:156]: Original package ==>
MSI (c) (C4:24) [01:14:42:156]: Package we're running from ==> C:\WINNT\Downloaded Installations\{13616DE2-9795-4910-8C93-80D45AF09658}\iTunes.msi
MSI (c) (C4:24) [01:14:42:156]: Transforming table Property.
MSI (c) (C4:24) [01:14:42:156]: APPCOMPAT: looking for appcompat database entry with ProductCode '{13616DE2-9795-4910-8C93-80D45AF09658}'.
MSI (c) (C4:24) [01:14:42:156]: APPCOMPAT: no matching ProductCode found in database.
MSI (c) (C4:24) [01:14:42:156]: MSCOREE not loaded loading copy from system32
MSI (c) (C4:24) [01:14:42:156]: APPCOMPAT: looking for appcompat database entry with ProductCode '{13616DE2-9795-4910-8C93-80D45AF09658}'.
MSI (c) (C4:24) [01:14:42:156]: APPCOMPAT: no matching ProductCode found in database.
MSI (c) (C4:24) [01:14:42:156]: Transforms are not secure.
MSI (c) (C4:24) [01:14:42:171]: Transforming table Property.
MSI (c) (C4:24) [01:14:42:171]: No Command Line.
MSI (c) (C4:24) [01:14:42:171]: Note: 1: 2262 2: Control 3: -2147287038
MSI (c) (C4:24) [01:14:42:171]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{CB1FD484-A5C5-44C0-842A-CC5B3F0278FE}'.
MSI (c) (C4:24) [01:14:42:171]: Product Code passed to Engine.Initialize: '(none)'
MSI (c) (C4:24) [01:14:42:171]: Product Code from property table before transforms: '{13616DE2-9795-4910-8C93-80D45AF09658}'
MSI (c) (C4:24) [01:14:42:171]: Product Code from property table after transforms: '{13616DE2-9795-4910-8C93-80D45AF09658}'
MSI (c) (C4:24) [01:14:42:171]: Product not registered: beginning first-time install
MSI (c) (C4:24) [01:14:42:171]: PROPERTY CHANGE: Adding ProductState property. Its value is '-1'.
MSI (c) (C4:24) [01:14:42:171]: Entering CMsiConfigurationManager::SetLastUsedSource.
MSI (c) (C4:24) [01:14:42:171]: User policy value 'SearchOrder' is 'nmu'
MSI (c) (C4:24) [01:14:42:171]: Adding new sources is allowed.
MSI (c) (C4:24) [01:14:42:171]: PROPERTY CHANGE: Adding PackagecodeChanging property. Its value is '1'.
MSI (c) (C4:24) [01:14:42:171]: Package name extracted from package path: 'iTunes.msi'
MSI (c) (C4:24) [01:14:42:171]: Package to be registered: 'iTunes.msi'
MSI (c) (C4:24) [01:14:42:171]: Note: 1: 2729
MSI (c) (C4:24) [01:14:42:171]: Note: 1: 2729
MSI (c) (C4:24) [01:14:42:187]: Note: 1: 2262 2: AdminProperties 3: -2147287038
MSI (c) (C4:24) [01:14:42:187]: Machine policy value 'AlwaysInstallElevated' is 0
MSI (c) (C4:24) [01:14:42:187]: User policy value 'AlwaysInstallElevated' is 0
MSI (c) (C4:24) [01:14:42:187]: Running product '{13616DE2-9795-4910-8C93-80D45AF09658}' with user privileges: It's not assigned.
MSI (c) (C4:24) [01:14:42:187]: TRANSFORMS property is now:
MSI (c) (C4:24) [01:14:42:187]: PROPERTY CHANGE: Adding VersionDatabase property. Its value is '200'.
MSI (c) (C4:24) [01:14:42:187]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\Administrator\Application Data
MSI (c) (C4:24) [01:14:42:187]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\Administrator\Favorites
MSI (c) (C4:24) [01:14:42:

hi Akshay!
Is there something in this log that looks fishy?
i'm not a software engineer (kind of an installation nurse/paramedic), so i can't help you there. did you email the log to Gayle?
love, b

Cannot install iTunes - windows installer problem!

I have spent two days trying to fix the registry and use a clean utility. Nothing works! I see that this is a fairly common issue that has been around for several years, but none of the fixes (including the msi utility that MS has now taken down) works. Some suggested that I just uninstall the windows installer utility, but I'm can see how to do that. I've tried stopping the service, but it doesn't work. I am looking at my new iPhone which is a lovely paperweight.

This did not work for me, but you might want to try. I have both an iPhone and an iPad2. I think that I am going to have to reformat my drive.
https://discussions.apple.com/thread/2151777?start=0&tstart=0
*USE THIS ONLY IF QUICKTIME IS ALREADY INSTALLED*
msiexec.exe /i iTunes.msi /passive /norestart
msiexec.exe /i AppleApplicationSupport.msi /passive /norestart

ITunes update installation problems

I just tried to install the latest update to iTunes, and I've encountered several problems. One error message says "Apple Mobile Device failed to start". Another says "MSVCR80.dll missing". Anyone know how to resolve these problems? I uninstalled iTunes, restarted the computer, downloaded the file, and then ran it. It failed to install, and gave me these error messages.

See Troubleshooting issues with iTunes for Windows updates.
tt2

ITunes v6 Installation Problems Solved

It seems like a lot of people are having problems installing the latest version of iTunes. After spending a lot of time reading all these messages I came across the answer. To save you a lot of time I'll post it here. Go to www.ewido.net and download the software, run it and it removes the rogue software from your computer that stops iTunes from working. With so many people having this problem I'm surprised Apple couldn't be bothered putting this information out themselves! Anyway, good luck!

I see you found ewido. run that scan twice a week from here on out.

Itunes & Quicktime Installation Problems

I had the old itunes, but i want a new ipod and they will not run with old itunes. When i tried to update, it would not install. This happened when i first got itunes and we had to change registry files, i looked for the article i used last time to help me change them but could not find it again.
It said this:
HKEYLOCALMACHINE\SOFTWARE\CLASSES\QUICKTIMEPLAYERLIB.QUICKTIMEPLAYERAPP\CLSID
i have installed itunes and quicktime and deleted all files as a article on itunes support told me - now i can't play any of my music!
If you could help i would appreciate it so much
Cheers
Advent T12 Windows XP
Advent T12 Windows XP

fingers crossed, this is the article you were looking for:
QuickTime or iTunes Installer "Could not open key" alert stops install on Windows

Installation Problem on iTunes 6.0.1.3 - HpSdpAppCoreApp

Help!
I'm trying to install the new iTunes 6.0 and I'm getting a message during installation that says
HpSdpAppCoreApp
"The feature you are trying to use in on a network resource that is unavailable.
Click OK to try again, or enter an alternative pathway to a folder containing the installation package "HpSdpAppCoreApp.msi" in the box below."
The last time I dug through some files on my own, bad things happened.
Thanks,
C

good gracious, Chris ...
okay, try applying the general advice on installation problems given here:
http://docs.info.apple.com/article.html?artnum=93976
... and the InstallShield Tips and Pointers are also helpful with these less-well-documented errors:
http://consumer.installshield.com/faq.asp#ts
keep us posted.
love, b

HT4623 Hi, There was ios 4.1 in my iphone3gs.i have tried to update it through itunes but there is a problem.After installation through itunes,there is problem that it is not activating my iphone and shows a message that your iphone could not be ac

Hi,
There was ios 4.1 in my iphone3gs.i have tried to update it through itunes but there is a problem.After installation through itunes,there is problem that it is not activating my iphone and shows a message that your iphone could not be activated because the activation server is temporarily unavailable,try connecting your iphone to itunes to activate it,or try again in a couple of minutes.i tried many times but it again shows the same message,
after installation,when i connect my iphone to itunes it shows a message that we are unable to activate your iphone at this time please try again or contact customer care.please reply me urgently to resolve this problem.

That is usually a symptom thet the phone was hacked or jailbroken. Was it?

ITunes 6.0.1.3 installation problem with Win XP Pro

I am trying to install the newest version of iTunes on my laptop which runs Windows XP Pro. I have installed SP 2 and have all windows updates installed. The iTunes installation process has removed my old version of iTunes and appears to install the new version. I get a grey box on my desktop when it is installing (as if it is going to become the iTunes icon), but the box always disappears at the end of the installation process when the process is in the step of "Publishing product information". After installation completes I have no iTunes and there is no iTunes folder in my Program Files folder! I never get any error message, just no program. I have disabled my anti-virus software and attempted to install again and the same thing happens. Any suggestions?

Hi iFriend,
try this, it worked for me:
1) first of all, uninstall QuickTime and older versions of iTunes from your PC, using the "remove" button in the "install applications" tool that you find in the windows control panel.
2) reboot the system
3) turn off the windows firewall application; go into the windows control panel, double click on windows firewall and disable the firewall option
4) if you have one, disable your Anti-Virus application; i mean its real-time protection.
5) probably it's not necessary, but for being sure... download and launch the standalone installer of QuickTime (latest version)
6) download and launch the iTunes + QuickTime installer from this web address
7) as an option, i suggest you to download and install also iTunes Art Importer. It's a nice application, that allows you to import from the internet directly into iTunes the album ArtWorks of the selected tracks in iTunes. I installed it, and it works very well with iTunes 6.
8) after all the installations, remember to enable both firewall and anti-virus previously disabled!
as i said, probably the 5th passage is not necessary, but i did it and it worked!
if you have any questions or feedbacks, just relpy to this topic. stay iTuned!
bye, bye,
Marco

"itunes encountered a problem and needed to close" - help plz

I've been using itunes for a while but when my sister got a new ipod she wanted the upgraded program so i downloaded the new program on top. It worked until we rebooted the computer and since then it would come up with an error. Afterwards, I uninstalled the program and reinstalled itunes 7.0, but when we went to open the program it said it couldn't read the itunes library, so i then deleted those files and now instead it says "itunes encountered a problem and needed to close" whenever i try to open it. Can someone please tell me what to do?

wanpedro I tried what you suggested but have again got nowhere.I tried to uninstall QuickTime it just wont.I uninstalled iTunes & reinstalled it with QuickTime from Apple website.I'm back to where I was with the error message
"iTunes & Quicktime have encountered a problem & need to close tell Microsoft about this problem" When one does that there is no feedback from MS With Qucktime uninstall a message says Fatal error on installation.

ITunes+QuickTime installation from CD of iPod nano Issue

During installing the s/w from CD. an error regarding QT was displyed (something to do with files) and later the installation was over. When iTunes is launched get an error "iTunes have encountered problem and needs to be closed". and it asks whether you need to send the report to Microsoft.
Uninstalled iTunes+QT and tried again but no success. Also tried installing the s/w downloaded from apple website did not get QT installation error but still getting the same MS error. After clicking on the error report, the error signature part shows following information.
AppName: itunes.exe AppVer: 6.0.1.3 ModName: unknown
ModVer: 0.0.0.0 Offset: 10001040
Also tired to find simlar issue on this forum but no luck and hence posting this message.
Would appreciate help.
Thanks in advance.

After reading certain posts I was able to resolve this issue today morning. I have been working on this since yesterday since my new ipod nano was delivered, so about for 15+ hours on and off.
The problem started when I tried to install s/w from CD. Hence thought of downloading the s/w from the website. That also did not solve the problem. Then started looking at discussions where lot of posts mentioend the similar issue during the same time frame. Uninstalled and reinstalled multiple times. Also went back a week to have my desktops savepoint restored. But no luck.
Hence when today I found a posting on this site about downloading standalone quicktime, followed that path and what you see, after installing standalone quicktime, iTunes got loaded, was able to see my new ipod nano in itunes and have already uploaded songs on it.
So whats the lessons learned. Apple still needs to come over the hump of making USER FRIENDLY SOFTWARE ( its that what APPLE is known for?).
Certainly I never thought that it will be such an exercise to have it installed.

ITunes encountering a problem - error message

I recently bought an iPod nano and successfully upgraded my itunes with no problems. Have been using it fine until yesterday when I tried to go onto it I received the message "Itunes has encountered a problem and needs to close". We have since de-installed both itunes and quicktime and re-installed both but I still keep getting this message. Help! What's gone wrong?

I've found some article that may help you:
iTunes for Windows doesn't open after upgrading
http://docs.info.apple.com/article.html?artnum=302386
iTunes for Windows won't open if firewall software is not up-to-date
http://docs.info.apple.com/article.html?artnum=302775
iTunes won't open or unexpectedly quits
http://docs.info.apple.com/article.html?artnum=42963
You may also need to uninstall/reinstall:
How to uninstall QuickTime on a Windows PC
http://www.info.apple.com/kbnum/n60342
Removing iTunes For Windows
http://www.info.apple.com/kbnum/n93698
If you have issues uninstalling iTunes, you might find this useful:
Microsoft's Windows Installer CleanUp Utility:
http://support.microsoft.com/default.aspx?kbid=290301
Hope this helps

ITunes 5 installation problems

Similar Messages

Maybe you are looking for