ITunes 6.0.1 Doesn't Solve Store Crashing Problem

I had hopes -- that Apple would fix the problem that is crashing iTunes 6 every time I try to access the Music Store. But iTunes 6.0.1. does the same thing.

Do you have any third party utility software installed, such as Unsanity Silk? Silk has a bug that crashes iTunes, an updated version is available on their web site.

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How do I solve the crashing problem with the '11 version of iMovie?

imovie seems to have trouble with optimizing or building an interface for my older videos. If is delete them it get futher into the process and crashes again. Is there a patch for this or a process I need to follow?

Well if I follow him, he creates an Exposure Adjustment Layer.
Then he cranks up the Exposure, lightening the entire body, which he does not want. It's only the head.
So leaving the Exposure set to where he put it, he selects that adjustment layer, clicks on that white thumbnail mask first, then paints
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He finds having to "mask" the entire body a lot of work. So he changes the mask to black by inverting it, and changes the swatch to white.
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Does that make sense?

ITUNES 11.3.1 CAUSES WINDOWS 7 TO CRASH

After installing iTunes 11.3.1, my Windows 7 crashed at home and my office.
I had to reinstall iTunes 11.3.0. This solved the immediate problem.
Also, Safari was causing my work computer to crash, until I uninstalled it.
The question is...Are others experiencing the same problems? And is there a fix?

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If you've already tried a complete uninstall and reinstall try opening iTunes in safe mode (hold down CTRL+SHIFT as you start iTunes) then going to Edit > Preferences > Store and turning off Show iTunes in the Cloud purchases. You may find iTunes will now start normally.
You could also try working through
TS1717: iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
tt2

Touch persistently crashing - problems with USB/iTunes/Windows 7?

Hi!
I received a 64gb Touch for Christmas and have a persistent crashing problem. The Touch appears to be randomly crashing across any app or even just playing music - there seems to be no common link. This could be once in a few hours or repeatedly 4/5 times in succession.
It's possible I have a faulty unit but wonder also if I may have an issue with updating/syncing as any sync that takes a reasonable amount of time disconnects and reconnects several times. I had this on my 1st gen Shuffle also - it's almost as though something is disconnecting the USB port and then reconnecting it. I'll mention at this point that I have no other USB related issues - I can run a backup of several hours to a USB harddisk and have no issues and no other USB device has had any sort of problem. If there is a USB issue, it's only happening with iTunes and my iPod(s).
My theory then is that the initial upgrade of the Touch to 3.1.2 on first sync is being corrupted in some way because of the disconnecting issue and that then is causing the crashing as the os is unstable. The Touch has been reinstalled 3 times since purchase and each time having the disconnection issue appear and the resulting persistent crashing.
Hopefully someone can tell me I'm wrong/right in my theory and maybe suggest a way I can fix the disconnection problem so I can at least try a clean reinstall of the Touch and see if that solves the crashing problem before I send the unit back.
Cheers!

I bought my iPod Touch 32gb last week and as soon as I plugged it in iTunes told me to update to v3.1.2 (came with v3.1.1 installed.) I accepted to install v3.1.2 and it finished installing then restarted. It flashed up in iTunes then disconnected and the ipod went blank, then came up with the apple log for about 1 or 2 minutes, then flashed up again in itunes. It then kept restarting and dissapearing. I left it doing this for about 15 minutes then unplugged the usb lead. It then restarted and all seemed fine.
I had put a couple of albums on. Then I sorted out some more music and done another sync & the **** thing got stuck in the restart loop again.
This was on my laptop which has Windows vista.
I then thought maybe the update to v3.1.2 had gone wrong so i reinstalled it on my main pc. It didn't get stuck in the restarting loop so I thought I had solved the problem. I put my music on my main pc (Windows 7) and done a resync and the blasted thing got stuck in restart loop again.
My son bought his 8GB touch this week and his came with v3.1.2 allready installed and he hasn't had a single problem with it. I hadn't downloaded any apps for mine but he has loads of them and it hasn't crashed once.
I am taking mine back to the shop tomorrow as i have had it less than 10 days.
Am not sure what it is but it is very annoying. I hope the replacement i get works properly.

ITunes Music Store Crashes - Doesn't finish loading - Help?

Hi all,
For some reason my iTunes Music Store hasn't been able to load up on my Mac Mini with Leopard. It's been months since I tried to access it because I moved (I got a new ISP), and I am just getting this computer working after months of being down. I just re[placed the PRAM battery in ordewr to get the CD Drive working. After crashing a few times and checking the boards, I have tried a few things. I upgraded iTunes & all my Apple Apps with Software Update. No Joy. I downloaded Safari and reinstalled. No luck. I downloaded iTunes and reinstalled. I ran Disk Utility to repair permissions. No luck. The Store gets about 60% of the way and then quits with the message: iTunes has unexpectedly quit.
Details:
Exception Type: EXCBADACCESS (SIGSEGV)
Exception Codes: KERNINVALIDADDRESS at 0x00000000b1ffbd84
Crashed Thread: 0
Don't know what else to do at this point.
Any help would be appreciated.
Thanks. So long for now, Tom

Hi all,
I tried a few things suggested here, but they didn't solve the crashing issue, so I gave up and upgraded to Snow Leopard.
Sometimes things just go south I guess.
so long for now, TOM

I know this doesn't belong in the iTunes community, but there is no Apple store community. I go to redeem my apple gift card. I press redeem online and it brings me back to the home page!

I know this doesn't belong in the iTunes community, but there is no Apple store community. I go to redeem my apple gift card. I press redeem online and it brings me back to the home page!

Here are links to the simple 7 pages....
http://www.rednosedesign.net/home.html
http://www.rednosedesign.net/about_us.html
http://www.rednosedesign.net/logos.html
http://www.rednosedesign.net/flyers_&_ads.html
http://www.rednosedesign.net/notecards.html
http://www.rednosedesign.net/business_cards.html
http://www.rednosedesign.net/contact_us.html

Canadian store connection problem solved

As I said in a previous thread I would like to thank cgygeek and Timmy Y for solving the connection problem to the Canadian Itunes store. For those still trying to get in, you have to completely disable Norton Antivirus 2006 for the duration of time you want to shop in Itunes. (not just the firewall) Apparently the 2007 Norton Antitvirus doesn't create a problem for the store.
Windows XP

When you installed NIS 2007, did you use Norton's software removal tool to remove NIS 2006? I believe if you don't use this, files from NIS 2006 remain that cause the connection problem. I would suggest you talk to Symantec as they are aware of the iTunes connection problem and will help you more than Apple and you can have a live chat with a support person for free.

Tried EVERYTHING!!! HELP!!! iTunes could not connect to the music store...

HELP! I have tried everything...I keep receiving the following error message:
"iTunes could not connect to the music store. Network connection was refused. Make sure your network settings are correct and network connection is active, then try again."
I have a 60GB video ipod. OS Windows XP Service Pack 1. Dial up AOL. No firewalls, checked connections, followed all instructions on the support page, contacted customer support via email (see responses below), contacted AOL (referred me back to iTunes), iTunes referred me to customer support number for iPod (which I called, and they referred be back to iTunes customer support via email). After emailing customer support and receiving a general response, and replying to each response, the email said they were not technical support...read all emails below beginning with the most recent:
Subj: Re: Connect; Follow-up:
Date: 1/19/2006 6:04:50 PM Pacific Standard Time
From: [email protected]
To:
Sent from the Internet (Details)
Dear Emily,
Thank you for contacting the iTunes Music Store. We're sorry to hear you are still unable to connect to the store. At the end of this email we have included further possible solutions to the issue you are encountering.
We're also sorry your iTunes Music Gift email didn't reach the recipient. The gift code you purchased is ... The recipient's ISP may have inadvertently blocked or filtered our email, thinking it was spam.
If you purchased your gift using iTunes, you can resend it with a few simple mouse clicks. Just follow these easy steps to resend an unredeemed music gift to any address:
http://www.info.apple.com/kbnum/n301476
If you would rather email the gift information directly to the recipient using your email program, we've included instructions for your recipient and the gift code below.
1. Download and install the latest version of iTunes. You can download the latest version, free-of-charge, from our website.
http://www.apple.com/itunes/download/
2. Click the link below to launch the iTunes application and view the gift page.
http://www.itunes.com/go/songcode/
3. Click Redeem.
4. Copy this gift code and paste it into the Redeem code entry box.
Again, we're sorry you are still unable to connect to the store.
First, please make sure you're using the latest version of iTunes before you access the iTunes Music Store. You can download the latest version of iTunes from our website.
http://www.apple.com/itunes/download/
Also, some software that you install on your computer can affect the way your computer sends and receives information from the Internet. A few examples of this software are:
* Firewalls
* Internet security software
* Privacy filters
* Web accelerators
* Ad filters
If you cannot use the iTunes Music Store, try disabling this software temporarily to identify the culprit. Then, please refer to the documentation that came with the software to allow the iTunes Music Store to connect to the Internet. For your reference, these domains need to be permitted to send and receive data from the Internet:
phobos.apple.com
phobos.apple.com.edgesuite.net
For more instructions on configuring your 3rd-party software, please contact the software manufacturer. If your web accelerator appears to be at the root of the problem, please contact your ISP.
Sincerely,
The iTunes Music Store Team
http://www.apple.com/support/itunes/ww/
Thank you for your response. I am curious to know why if iTunes does not
answer non technical questions, why I received information when I replied to this
email. Listed below are the previous threads providing technical information.
Furthermore, if this is email is for billing disputes, I would like to have
my Mastercard credited $25.87 for a "gift this purchase/tv show" that I
purchased for my uncle on Christmas Day. I purchased the full first season of Monk.
I previously sent an email requesting credit on approximately January 2,
2006, and failed to receive a response. He never received the gift, or any
instructions about how to download the tv show, and I do not show a credit
appearing on my credit card. I would like to have credit for services not received.
Please credit the following card #XXXX
Thank you.
Emily
Subj: Re: Connect; Follow-up:
Date: 1/18/2006 2:21:12 PM Pacific Standard Time
From: [email protected]
To:
Sent from the Internet (Details)
Dear Emily,
Thank you for contacting the iTunes Music Store.
The iTunes Music Store team answers non-technical questions about billing,
customer accounts, downloading music, and iTunes Music Store content.
Many questions about your iTunes software can be answered by choosing “iTunes
and Music Store Help” from the Help menu.
For online information, visit iTunes Support at
<http://www.apple.com/support/itunes>.
To access the discussion boards for iTunes and other Apple services, please
visit
<http://discussions.info.apple.com>.
For support for your iPod, please visit:
<http://www.apple.com/support/ipod/>
If you require assistance beyond the complimentary support available online,
please call AppleCare technical support at 800-APL-CARE (800-275-2273). Help
is available seven days a week from 8:00 a.m. to 8:00 p.m. central time. There
may be a fee associated with the call.
Sincerely,
iTunes Music Store Support
Need a quick answer?
iTunes Music Store Customer Service:
<http://www.apple.com/support/musicstore/ww>
iTunes technical assistance:
<http://www.apple.com/support/itunes/ww>
Thank you for your response. I have tried these methods, AGAIN. None of
them seem to work. I also contact my ISP, AOL. Nothing they advised me to do
worked. Has iTunes performed recent upgrades? Just viewing the discussion
boards, it seems like a lot of people are having problems. Having paid $399
for
the 60GB video ipod, I need more than a generic email telling me what to do,
when I already indicated in previous email that I followed the steps shown in
the
support area, which were the same instructions email to me.
Subj: Re: Connect; Follow-up:
Date: 1/16/2006 5:14:47 PM Pacific Standard Time
From: [email protected]
Sent from the Internet (Details)
Dear Emily,
Thank you for contacting the iTunes Music Store. Use the steps in the
following article to troubleshoot your connection problem.
I have been unable to connect for more than 24 hours on Windows.
If you haven't been able to connect to the iTunes Music Store for more than a
day—and other customers on our discussion boards aren't experiencing similar
issues—a software or ISP configuration issue may be blocking your access to
the iTunes Music Store.
• Your copy of the iTunes application may be out of date.
• If iTunes is out of date, it will not be able to connect to the
iTunes Music Store. You can download the latest version of iTunes from our
website: ?http://www.apple.com/itunes/download/
• You installed a third-party anti-virus or personal firewall
application.
• You will need to configure your software to allow iTunes to access
the Music Store. You can contact the software manufacturer if you have
questions regarding configuration. Click here for more information.
• You upgraded to Windows XP Service Pack 2.
• Windows XP Service Pack 2, by default, enables the Windows Firewall.
As with a third-party firewall, you will need to configure Windows Firewall
to allow iTunes to access the Music Store. Read this document for more
information. If you have further questions about configuring the Windows Firewall,
contact Microsoft's Service Pack 2 hotline at (888) SP2-HELP.
• You upgraded to a high-speed or wireless Internet connection.
• A new DSL or cable modem, or even a router, could be the culprit.
These devices allow your computer to access the Internet at a much higher speed,
or route your connection to multiple computers. However, they can also expose
your computer to hackers. To help prevent this, manufacturers of these
products often install firewalls to prevent hackers and viruses from compromising
your system. Although this layer of protection is beneficial, there are
occasions when a device may determine that the iTunes Music Store is a threat to the
computer. If this is the case, you will need to configure these devices to
allow iTunes to access the Music Store. Contact your ISP or the device
manufacturer if you need help configuring your device.
• You switched to a new ISP.
• If you didn't install new networking hardware, your ISP may be
blocking access to the iTunes Music Store. Let your ISP know about this document
which can help your them configure their servers to allow iTunes Music Store
traffic through.
Sincerely,
The iTunes Music Store team
http://www.apple.com/support/itunes/ww/
In a message dated 1/14/2006 8:20:29 AM Pacific Standard Time,
[email protected] writes:
http://www.info.apple.com/kbnum/n300870
Thank you for your quick response. I already tried the link and all
instructions several times.
-The following is my information:
Sacramento, CA
-AOL 8.0 (dial up connection) - (tried downloading 9.0 but always receive
error message)
-The error message received is: iTunes cound not connect to the Music Store.
Network connection was refused. Make sure your network settings are correct
and network connection is active, then try again
Thank you,
Emily
Subj: Re: Connect; Follow-up:
Date: 1/14/2006 8:20:29 AM Pacific Standard Time
From: [email protected]
Sent from the Internet (Details)
Dear Emily,
We're sorry to hear that you can't connect to the iTunes Music Store. Your
experience using the iTunes Music Store is very important to us, and we'll do
everything we can to help you fix the connection issue quickly.
This article outlines the culprits that can cause a connection issue. Please
try these solutions:
http://www.info.apple.com/kbnum/n300870
We hope one of these solutions helped you resolve the connection issue. In
the rare event that these suggestions didn't help, please reply to this email
with the following information:
1. Your city and state.
2. Whether you use a high-speed Internet connection, like a cable modem or
DSL.
3. The name of your Internet Service Provider.
4. The error message iTunes displayed (if any) when you tried to connect.
5. Your approval to reset your password.
Sincerely,
The iTunes Music Store Team
http://www.apple.com/support/itunes/ww/
Customer First Name : Emily
Customer Last Name :
email :
Web Order # :
Support Subject : Connect
Sub Issue : Can't connect
Comments : iTunes Account Name:
Platform : Windows XPSP1
Error Code :
Other Error :
Comments:
The error message I am receiving is "iTunes cound not connect to the Music
Store. Network connection was refused. Make sure your network settings are
correct and network connection is active, then try again". I have been unable to
connect to the music store for at least 3-4 days. I have been using iTunes
since last October, successfully. I checked all my network connections & they
are fine. I am able to connect to AOL. I even uninstalled and reinstalled
iTunes several times, all successfully, but I am still encountering a problem.
Thank you.
Emily
Nice, effective customer service. I'm at my wit's end. I field customer service calls, and answer emails at work, and the general responses from the iTunes response library are ridiculous. Especially, after emailing me twice technical support emails, they tell me they do not handle technical support questions...
Any help or suggestions as to how I should respond to the next email is helpful...
I also forgot to mention I have been able to connect to iTunes since October 2005, and have been unable to connect for almost 2 weeks now. And, yes, I have downloaded the latest version of iTunes. I was advised over the phone to upgrade to XP Service Pack 2, but it looks like SP2 has issues. ANd, no, I did not download SP2, because the customer support rep admitted he knew nothing to very little about iTunes.
Emily

Emily,
thanks for your posting, it just reflects my experience (although I didn't contact the helpdesk, but after what you wrote I think I can skip that part). I am livin in China and buy from the German MS, worked fine until about a week ago when the download of an album stopped just after 5 songs. I have never been able to connect to the shop ever since.
The interesting thing is, that I get a response from their server in the domain phobos.apple.com (phobos.apple.com/WebObjects/MZStore.woa/wa/storeFront) which I would interpret that there can't be a problem which they always list (Antivirus, Firewall etc...)
So will there ever be somebody from Apple who is going to give a better explanation how to solve the problem ? Or are there already too many people buying iPods and music ???

ITunes error message / "iTunes could not connect to the music store...

The past week, I have been having problems connecting to the iTunes music store. I purchased my ipod in 10/05 and have had no problems until recently. I keep receiving the following error message:
"iTunes could not connect to the music store. Network connection was refused. Make sure your network settings are correct & network connection is active, then try again."
I went onto the website, and checked various things. I uninstalled and reinstalled iTunes and the software, checked to see if I have any firewalls (none), checked to see if I have Windows XP service pack 2 (I have 1), and contacted my ISP (AOL). Help! I have AOL 8.0 dial up, and have had service with them for a couple of years now, so that is not an issue. Per AOL, I tried uninstalling AOL adapter and restarting my computer, and also deleting cookies and deleting files/all offline content, defaulted my security settings (they were the same), and reset web settings. I have restarted my computer, but am still having the same issues. I already contacted iTunes about this issue, and they sent me the same email twice, with the same instructions as their website, which I indicated I already tried numerous times. I have also checked my connections, and everything is fune. I try to access iTunes after logging into AOL.
Thank you in advance to everybody that responds.
Emily

Thanks for the input. Unfortunately, I keep trying to do that, and have not been able to download for about a week. After contact customer support, I received the general "technical support" email, which is the same information found on the website. After replying to the email, which stated that I tried already tried the methods listed, I received the same email again. After replying to that email which included the previous threads, I received an email stating that the deparment I replied to does not handle technical issues. So, tonight, I re-emailed them with all of the threads and asked for an explanation of why I received technical emails if they do not respond to technical emails. It will be interesting to see how they respond, although it will probably be some general email. I sometimes respond to member service emails at my place of employment, so I know the procedure. The bottom line is that I should receive answers to my questions, even if the answer is something along these lines:
"I am researching your problem, and will contact you within the next xx hours/business days with a resolution. We value you as a customer, and strive to maintain excellent customer support and satisfaction. Thank you for your patience."
Or, a similar response. I know there is a general response library. And, I also know that if some body is unable to answer a question, as customer support, they should try utilize their resources. Basically, be a problem solver.

I am having issues with streaming music from iTunes on my MacBook Pro to my audio system through AirPlay. Works perfectly with my iPod Touch. The AirPlay icon appears irregularly in iTunes and when selected doesn't connect. Running latest IOS software.

I am having issues with streaming music from iTunes on my MacBook Pro to my audio system through AirPlay. Works perfectly with my iPod Touch. The AirPlay icon appears irregularly in iTunes and when selected doesn't connect. Running latest IOS software.

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync all music and resync
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar
You said:
No, I do not want to "factory reset" my iPod. No I do not wish to do anything crazy long or hard to fix this.
That may be necessary, It is not what you want to do/not do but what is required to resolve your problem.

ITunes store crashing on iOS7

iTunes store crashes on launch on iOS7 for iPhone 5. Is this a known bug or and is there a fix. Want to give Apple some money in exchange for some music but unable to do so ;-)

Perform a "hard reset" on the device by pressing down and holding the home button and the sleep/wake button for up to 30secs. until you see a black screen with the Apple logo, then release.
Then test to see if it solved the problem.

Macbook air suddenly running slow. Closed all applications, rebooted, doesn't solve the problem. Any ideas?

macbook air suddenly running slow. Closed all applications, rebooted, doesn't solve the problem. Any ideas?

It's very likely that your boot drive is failing. Back up all data immediately and schedule a "Genius" appointment at an Apple Store.

I am able to log into itunes, but the homepage doesn't appear. The program is also running very slow. Help!

I am able to log into itunes but the homepage doesn't appear. What is causing this? The program is also running very slow.

Your music will only be where you put it.
It has always been very basic to always maintain a backup cop of your computer.
Certainly you did not have our computer serviced without making sure your backup copy was up to date.
In some countries you can redownload some content:
Downloading past purchases from the App Store, iBookstore, and ...

I bought an IPAD for my mom and she is unable to make her ID on Itunes just because he doesn't have a credit card?? any help will be highly apprecaited ...she is old and she will probably use skype or will do some browsing....

I bought an IPAD for my mom and she is unable to make her ID on Itunes just because he doesn't have a credit card?? any help will be highly apprecaited ...she is old and she will probably use skype or will do some browsing....

You can create a new account without a credit card.
Refer to article here:
Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card
http://support.apple.com/kb/HT2534
However, you cannot change your exisiting account into a "NONE" payment account

ITunes "opens" but why doesn't it respond?

My iTunes "opens" but it doesn't respond nor shows anything after "openning." I attatched some pictures showing the process of me openning iTunes. It takes up 25% of my CPU and doesn't move.
before-
After attempting to openning iTunes-
Task manager-

Mine was doing the same after last update on a WIN 7 64 platform. Wouldn't open at all, or would open then crash immediately. Fixed it by follwing the instructions here to completely uninstall it and other parts......you MUST do it as instructed.
http://support.apple.com/kb/HT1923
Now I have the problem that it wont connect to the store, but that's another issue

ITunes 6.0.1 Doesn't Solve Store Crashing Problem

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