Itunes 6.0.2 won't completely install

Tried to install v 6.0.2 a couple of days ago but got following message at end:
"...install was interrupted before it could be completely installed. System has not been modified. Click finish and try to install again." Tried that...same thing..
I've read some of the posts here and have verified I have all antivirus / spyware turned off. I ran ewido and deleted what it found (cookies). Next ran adaware - deleted what it found (cookies and virus). Then ran AVG free (freeware to detect virus') and deleted what it found (several trojan horse virus in different directories although none seemingly related to itunes or quicktime). Thought I was making progress until I went back to download & reinstall standalone (quicktime) and got same "interrupted before install complete" message.
I have verified I no longer have itunes listed as one of my programs. I do see qttask.exe as one of my processes running in task manager. Not sure if it should be there or not.
Through all of this I no longer have songs on my ipod although I noticed they are in their normal directory on the PC.
Don't know what to do next. I'm going on a trip in 5 days and would like to at least get my songs locaded back on my ipod - even if it means I have to wait till later to fix itunes. Not sure if this is possible however.
Thx in advance for any suggestions.
dell   Windows XP   sp2 Pentium 4 2.8GHz

hi y'all!
lefty, even though you're not getting a 1607 (or a quit with no error message at the "publishing product information" stage), did you try applying the relevant techniques from the document Katrina linked you to earlier in the thread?
iTunes for Windows installation quits while publishing product information
... might be worth a try. we managed to fix one of your error messages using that doc on a 6.0.3.5 install earlier this evening:
http://discussions.apple.com/thread.jspa?messageID=1751177#1751177
(i thought that the error message might have been associated with having this problem on a 6.0.3.5 install ... but apparently not, given your report.)
love, b

Similar Messages

  • HT4914 I suscribed to itunes match, but it won't complete step 3, and just keeps cycling through steps 1 and 2.  Help!

    I suscribed to itunes match, but it won't complete installation, keeps cycling through steps 1 and 2.  Help!

    suavedog:
    Try this:
    iTunes 7.2 for Windows doesn't open

  • Itunes won't complete installing?

    My itunes won't complete the install process? please help

    I tried turning off my anti-virus to no avail. I really have no idea what are they are talking about with "Tools-Downloads" The only place you can do anything is under Help-Check for Updates, and I assumed that was the same thing.
    I also tried to email Apple but they need the serial number of my Itunes. How do you find that? I didn't even know Itunes had a serial number.

  • Elements 8 won't complete install?

    I am rtying to install Elements 8 and it get to about 95% finished and just stops installing, when I choose quit it tells me something to do with a font has caused it to quit installing. I have clicked more information and it doesn't tell me which font is causing the problem. I clicked get support and downloaded the Adobe Suite Advisor and it didn't help either. I also ran CS4Cleanup and did everything it said to do, but even after cleanup and retsart it will not completely install.
    Is there something wrong with the download file? What can I do to fix this?

    Glad that you are able to fix this issue by yourself.
    If you may, please post the link of the other thread which helped in resolving this issue on this thread as well so any users in future which stumble upon your thread will get re-directed at the correct place.
    Regards,
    Ankush

  • Tiger disc won't eject and won't completely install

    Well, I've made some progress. In case you didn't see my earlier post, my hard drive crashed. I bought a new one from iFixit.com with more memory. The installation went smoothly as far as I can tell. I have an aluminum 17 in Powerbook G4 with 1.0 mghz. I am trying to install Tiger and then restore my data from my Maxtor external hard drive where I have the data backed up. I read somewhere to check the memory. I have two and found I hadn't seated them well enough. Now the Tiger disc will open and start installing, but when it comes to the screen where it says to select a destination volume, I am given no choices and I can't go forward. I still need to know if I can completely install Tiger from the Tiger disc or do I need to install the original Software install and restore disc first. Then, how can I get the Tiger disc out. I have tried the eject button, starting it up with the mouse key down, starting it up with the option key down, and tweezers. Nothing works to eject the disc. Also now I can't physically open the top from the body of the computer with the battery in place. It opens fine with the battery out.I would appreciate some help. Thank you in advance.
    Carl Sutherland

    BDAqua,
    I don't know anything about those things. The instructions on installing the new hard drive were very detailed and didn't mention any of those terms. I still think I may need to install that original disc I got with my computer but I can't because the Tiger disc is stuck.
    Thanks
    Carl

  • Itunes 10.5.3 won't complete the download- errors while installing

    Hey everyone-
    For the last month or two I have tried to upgrade my Itunes from 10.5.1?, first to 10.5.2 and then 10.5.3. Each time I tried to upgrade, the installation almost completes before this message comes up "Errors occurred while installing the updates. If the problem persists, choose tools> downloads only and try installing manually. I have tried to install manually and get the same result.
    Now I am back at version 10.4.1 because I couldn't sync my Ipod nano anymore to 10.5.1 and had to redo my library.
    Any help in figuring out how to upgrade to 10.5.3 would be greatly appreciated.
    Thanks!!!!

    I tried turning off my anti-virus to no avail. I really have no idea what are they are talking about with "Tools-Downloads" The only place you can do anything is under Help-Check for Updates, and I assumed that was the same thing.
    I also tried to email Apple but they need the serial number of my Itunes. How do you find that? I didn't even know Itunes had a serial number.

  • ITunes 9.2 Installer Won't Complete Activation Phase - Can't Install

    Sorry for starting a whole new thread if I didn't need to. I am having a very similar problem as at least another user in the forum. Yesterday, iTunes 9.2 - which had been working fine - began to hang while loading, and it kept bringing the whole system down. I ran disk utility, tried starting the Mac in safe mode - nothing worked. So I trashed iTunes, downloaded the standalone installer, and it just will not work. It gets about halfway through the Activation phase, and then says that the installation failed.
    I've also tried unintalling iTunes completely via instructions from Apple. I've run Disk Warrior and rebuilt the desktop several times. I've trashed the installer and downloaded a fresh copy. Nothing I've tried seems to work. I've made sure that iTunes Helper process isn't running, and that it's not in my startup items. I even reinstalled OS 10.6.4 using the combo installer. My patience is growing kind of thin. Other than wiping everything out and starting from scratch, I don't know of any other fix. I would really hate to have to start from scratch. I would really appreciate some guidance to get this problem fixed. It's extremely frustrating.

    Have exactly the same issue, old laptop stolen, bought new laptop,
    imported account from time machine, library is invisible, at the botom of each section it tells you the number of films, tracks pod csts etc but there is no content.
    If you look in the iTunes folder content is there... however there seems to be no upgrade file so maybe the iTunes library was not upgraded and iTUnes thinks it was....

  • While using FF Browser, a window appeared, telling me I had an outdated version and should upgrade and it won't complete install nor allow me to uninstall to re

    First of all, I have Windows XP/HE/SP3 and my main browser is IE8, tho i also have Google and did have, FF V#21. And while using the FF browser, was alerted that my current version was outdated, etc, even tho I just installed V#21 only 1 week ago, but I took FF's word for it and clicked (x'd) to install the upgrade. The application (AP) used to install was called "Optimum Installer" and had the word "Firefox" in smaller print in the upper left hand corner. This seemed diff from the AP i had used to install just 1 week prior, but since i was using IE8 to install FFV#21 originally, I figured the FF browser used this "Optimum" AP, so I proceeded. The small window then said, "you have chosen to open this file" and yet there was no option to "open" only to "save" or cancel. So i x'd on "save" and my Norton file checker popped up to tell me this file is "safe." But afterwards no install window appeared, so i tried to DL the file again and still no Install window after a total of 8 attempts. I finally found the setup file in "my documents" and opened it and x'd to install. It seemed to work ok, tho again, I was asked alot of questions about making thus and such my default browser, or search engine, or home page, etc, and even some other, but i declined them all, i think, but not sure about one possible miscue. Anyways, the AP told me I'd successfully installed this newer version of FF. So of course i wanted to open it and see how it would work, and i went to my task bar/notification tray to X on the globe icon and instead it showed a "setup" icon. I put my mouse under it and it said "Mozilla Firefox" so i went ahead and x'd on it expecting FF to open. Instead, a small warning appeared telling me i had to reboot for the install..to be completed, so i did, but no change. Tried atleast half a dozen times and nothing, no new or any, version of FF working on my pc now. I even tried to look at support, but no answers, then tried to uninstall and it won't even let me do that, it keeps saying that "your computer must first be restarted to complete a previous upgrade"; yet that already hasn't been working. Also, i went from a V#21 to a V#13.0.1 with 77MB+ of space, which is way more than FF#21. Now I do believe this version is corrupt and really don't want it, but can't get rid of it. I even tried to reinstall V21 (also from IE8, since I don't even have FF browser now) and it goes to a point, but then also tells me I can't get this V21 til I complete an install/upgrade of another version. So basically, i have what i believe is a corrupt/malicious piece of software on my pc, calling itself Mozilla V#13.0.1 - which I can't get rid of, and also can't reinstall the version I had, least i finish installing the one i have but don't think I now want. Keep in mind also, I can't do any of the suggestions from within the FF browser that have been suggested, because I don't have it any more, only IE8 and Google....Any suggestions?

    Dear Colbabomb; thankyou for your links.
    So far, I looked at your first solution, Revo Uninstaller and it gives you a 30 free trial. Ergo, it will eventually cost money so I'm leery of using those kinds of programs in general, meaning most "free trials" have unwanted strings attached and often are big probs to get rid of later. Perhaps you can assure me that it is easy and very user friendly, before I proceed. And I already ran malwarebytes and it found nothing tho the program still can't be uninstalled. I downloaded Adw Cleaner and during the install, my Norton's security popped up and warned that there were (low risk) threats with two of their "other offers" and i hadn't even actually clicked to agree either of them. Nonetheless, Norton warned me against the "lyrics finder" and "deal ply." In fact, there was a box already with an x in it, saying that you are accepting deal ply if you x on "next." Well, except I unchecked that box before clicking on next, yet when it went to fully install, it still showed that it was adding itself; so, just before the install was 100% completed, I had to abort the whole thing. I really do hope your other suggestions are programs that you personally know that they don't try and trick you. But right now, I would not suggest Adw Cleaner to anyone. I even read the fine print about what they will try and install and how to decline and it still tried sticking stuff on that i believed I had declined. Anyways, i have to leave now, shall pick up later this evening, if my pc is still functioning.

  • OS X Mavericks won't complete install on external drive

    Hi.  I have the new Mac Pro (late 2013) with all software updated.  I have a 2TB external ATA drive attached with USB 3.0.
    I wanted to install OS X on the external drive and had to use the Command R method.  The computer restarted and started the install process.  I used disk utility to erace the external drive.  I did exactly what Apple instructed.  I created a new single partition and set everything as instructed by Apple. 
    I then ran the install and it took 30+ minutes to install OS X.  It said the computer would re-start at the end of the download, which it did.  BUT, it didn't restart on the new drive.  It's as if it couldn't then find the external drive and it rebooted on my normal internal drive.  I did EVERYTHING all over again and got the same result.
    There are now files on my external drive in a folder called "OS X Install Data" but I don't see the OS X installer file.  I think the computer was supposed to detect the external and complete the install but it didn't.
    What is wrong and what do I do to avoid this problem or fix it?  Can I continue the process with the files on the external drive?
    PS - I first tried to install the OS X Mavericks installer file from the App Store but it told me that I could not install Mavericks on my computer.  I believe the version on the new Mac Pros is differnent and I read you have to get it from the Internet using the Command R method. 
    I've used the Command R method on my old Mac Pro and it worked fine.  Something is wrong here.
    Thank you in advance!

    BTW, clarification:  The hard drive is in a USB 3.0 enclosure made by DAT Optic.  It works great as an external drive but can't figure out why I can't get the OS installed on it.
    Given that the files were downloaded to the external drive, I then tried this approach:
    http://www.techrepublic.com/blog/apple-in-the-enterprise/how-to-create-a-bootabl e-usb-to-install-os-x-mavericks/
    It didn't work.  WhenI booted I got the null sign error.  Even though all the files are on the drive just as described in this above link, it still doesn't work.  And the files on the drive are not the typcial folders that indicate a full OS was installed. There are many files that look like they are used to create an OS. 
    How the heck can I get OS X Mavericks to install completely on a hard drive that is in a USB enclosure?

  • 10.9.2 won't complete install, won't restart stops at grey screen, multiple attempts, last overnight, have to shut off my holding power switch, when back on, says computer needs to restart in updates.

    I cant get the update to complete, keeps hanging with a grey screen and have to manually restart, completely frozen at this point 3 times now.

    Having the same exact problem on my iMac 2010 21.5".  Tried countless time and different ways to try installing the update and still ending up with the same result (grey screen with software updater at top and it just stalls out on doing anything).  Now my computer with not shutdown or restart without holding the power button.

  • MAC OSX Snow Leopard 10.6 disk won't complete install process

    So, I received my dvd disk to install snow leopard 10.6 on my Macbook Air. I put it in, and double clicked on the Install OS X like the booklet instructed me to.
    This is where my problem starts.
    The disk seems to get "stuck", meaning it won't install past a certain point.
    When I customized it to install QuickTime, extra fonts and language translation on top of 10.6, it would get stuck at 49 minutes and not move at all.
    When I changed it to install the extra fonts and language translation on top of the 10.6 software, it got stuck at 51 minutes and would not move.
    Is this normal, or is there something that's not allowing it to install?

    Hello Shelby,
    Thank you so much for the details regarding the issue you are experiencing with the Snow Leopard installation.  I recommend following these steps if you are having trouble installing Snow Leopard:
    The installation wasn’t successful
    If you were unable to install Mac OS X, try the following:
    Disconnect any external devices you don’t need during installation.
    Remove any cards from manufacturers other than Apple.
    Try installing Mac OS X again.
    If you were unable to install Mac OS X again, choose Utilities > Disk Utility. Select the disk on which you want to install, click First Aid, and then click Repair Disk. After repairing any problems, quit Disk Utility and then click Continue to try installing again.
    If you’re still unable to install Mac OS X, try erasing the disk before installing Mac OS X. Before you erase your disk, try copying your files to an external disk. When you’re ready to erase and reinstall Mac OS X, follow the instructions in the “Restoring your computer to factory settings” section of this document.
    I found this on page 7 of the Snow Leopard Installation Instructions:
    Snow Leopard Installation Instructions
    http://manuals.info.apple.com/en_US/Snow_Leopard_Installation_Instructions.pdf
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • ITunes Unresponsive (frozen), or won't complete sync

    G4 TiBook, 10.4.9 completely up to date. My original iPod (same model) wouldn't keep a charge; Apple replaced it under extended warrantee in 2006. The iPod plays, charges fine from the AC adaptor, but when I connect it to the Mac, iTunes become unresponsive most of the time, and I cannot completely force quit iTunes (it disappears from Activity Monitor, but it is still marked as open in the Dock, and the entire system becomes sluggish. I have to manually disconnect the iPod or firewire cable to get it to fully quit. I have been able to Restore the iPod software twice (once got an unknown error 1418), and was able to sync the music from Mac to iPod once, but only after numerous failed attempts (it would get a few tunes synched, but get no further). Prior to getting sync to work fully, I removed: com.apple.iTunes.plist, com.apple.iPod.plist, com.apple.iTunesHelper.plist. I'm not sure if that had any bearing on the finaly successful sync.
    I've spent hours on this, rebooting, etc. Any ideas on what could be wrong, and any plists I might want to remove? I'm plugged directly into the only firewire port on the Mac directly. Firewire seems fine in general.
    Bob
    3rd gen/dock white 40GB   Mac OS X (10.4.9)   iPod software 2.3

    I moved the iPod and dock to a different Mac (an Intel MBP), plugged it in, got an error (apologies, don't know for sure if it was a 1418 or other, but some kind of 'can't recognize error'), Restored and synched with this other computer's iTunes library. I'll try back on the tibook tonight and report.

  • Updating apps won't complete install

    I am trying to update apps, and it is 'installing' and has been for 2 days without completing any updates.  I am wifi connected

    A reset may help. Tap and hold the Home button and the On/Off buttons for approximately 15-20 seconds, until the Apple logo reappears. When the logo appears, release both buttons.
    No content is affected by this procedure.

  • ITunes 9.0.2 won't complete sync to iTouch

    I just installed iTunes 9.0.2. How do I go back to 9.0.1 which worked fine until this bug is fixed?
    I plug in my iTouch. iTunes "backs it up", updates new apps, and then says that it's 'syncing' but fails to sync iCal, photos, podcasts, etc. I gave it long enough to fully charge the iTouch (from less than 10%). Nada. iTunes 9.0.1 sync'd just fine.

    If your MacBook is running Mac OS X 10.4 as your profile indicates, you cannot install iTunes 10 on it. The system requirements for both your iPhone 4 and iTunes 10 clearly state that you need Mac OS X 10.5.8 or later. You'll need to upgrade your MacBook to at least 10.5.8, though I'd suggest going to Mac OS X 10.6 Snow Leopard so you aren't faced with yet another upgrade in the not-too-distant future.
    Regards.

  • Flash Player won't complete install

    Hi-
    Hopefully someone can help. I'm using a PC, using Safari 33.0.3 (update available, I know), running Windows 7.
    Right now, version 15.0.0.152 Flash Player is installed. I'm able to download the install file, open it, and the security window comes up
    and I hit 'run'. Then the user account window opens and asks if I want to make changes and I hit yes.
    Then the Install Flash Player window comes up with just a gray background and nothing happens. Tried multiple times, closed Firefox,
    followed all the troubleshoots I could find. I even uninstalled Flash Player to see if I could load from scratch and the same install window
    comes up and nothing happens.
    Any help?
    Thanks,
    Jeff

    In Firefox, if you choose Help > Restart with Add-Ons Disabled, does the problem go away?
    Also, have you tried rebooting your computer?

Maybe you are looking for