ITunes 7.0.2.16 Issues
Tring to install iTunes - not anything new - replaced HD and loaded up from scratch - have done this many times never had an issue w/ iTunes - anywho - downloaded - installed - tried to open and comes up with error to send to microsoft - doesn't even open - tried uninstalling and just opening from download from Apple website - does same thing - looks like it all installs - tried checking and unchecking to open iTunes after install - never opens - try rebooting - nothing - get to send or not to send error to microsoft - what is up? Antivirus disabled - even uninstalled it - HELP!!!
comes up with: iTunes has encountered a problem and needs to close. We are sorry for the inconvenience. if you were in the middle of something, the information might be lost. Please tell Microsoft about this problem....bla bla bla either debug, send error report or don't send
what is up?!
Recently I received a message on iTunes to download the newest version of iTunes. I had not been updating iTunes since I put it on my computer in January of 2006.
I asked the system to download and install the newest version of iTunes. Once that was done, when I double clicked iTunes, nothing happened. The computer would run but nothing. Quicktime would open, but nothing with iTunes.
I tried reinstalling iTunes again, doing a system restore on my computer, but nothing. For some reason, the sysetm is telling me I have an older version of Quicktime which cannot be deleted or overriden by the newest version of Quicktime. Everything installs fine up to a point, and then the computer says, it cannot find the Quicktime.msi file to install Quicktime.
I am not sure if Quicktime is the issue, but every since I downloaded the newest version of iTunes, everything has stopped working.
Any advice?
PS - I did try downloading Quicktime using the standalone but it tells me it cannot replace the older version of Quicktime, nor can I go into Add/Remove and remove Quicktime all together.
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I uninstalled itunes to fix some ipod issues, and now I tried to reinstall it but it says that it's already installed. When I went to find the "icon" I can"t find it. When i looked in the download files I saw the downloads, but not the actual itunes "app". Please help thanks!
How did you uninstall it and what were your IPOD issues - that may help clarify the problem.
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I have 3 iPhones, one iPad and 2 PC's, all using the same iTunes account. I want to be able to have each iPhone keep their own list of accounts and music list and the I pad different as well. I want to 2 PC's music list to match. How do I do this?
Additionally, when I connected iPhone #3 to one PC, it removed the contacts from #3 and replaced it with contacts from iPhone #2. How do I get those contacts back and prevent this from happening again?Hey joshuafromisr,
If you resintall iTunes, it should fix the issue. The following document will go over how to remove iTunes fully and then reinstall. Depending on what version of Windows you're running you'll either follow the directions here:
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
http://support.apple.com/kb/HT1925
or here:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
http://support.apple.com/kb/HT1923
Best,
David -
TS1717 itunes will not open and issue 13001 comes up...? thanks
itunes will not open and issue 13001 comes up...? thanks
Perhaps something here will help:
http://support.apple.com/kb/TS1421
Regards. -
My computer is not taking the new update from itunes. It states that i do not have the requirements to finish the Install and that it was Installed incorrectly. I have never had any issue with any previous update regarding iTunes. What is the issue?
Hi there Double2D,
You may find the troubleshooting steps in the article below helpful.
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
-Griff W. -
I'm receiving a message that items will are not syncing and the messages says I should go to iTunes; however, I can't find an area in iTunes that deals with my issue. Any suggestions on where I should look for the solution?
Right click on your device icon on the left pane of iTunes and click on transfer pur....
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I get this error when launching itunes "the registry settings used by the itunes drivers for importing and burning CDs and DVDs are missing." I ahve reinstalled iTunes multiple times but the issue remains.....any suggestions?
I'd start with the following document, with one modification. At step 12 after typing GEARAspiWDM press the Enter/Return key once prior to clicking OK. (Pressing Return adds a carriage return in the field and is important.)
iTunes for Windows: "Registry settings" warning when opening iTunes -
Support Subject : iTunes Cards and Codes
Sub Issue : hi i want to change my iTunes account from US Store to Kuwait Store and i want to reset My balance.Try contacting iTunes Support (these are user-to-user forums) and ask them if they can remove the balance from your account so that you can change countries : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
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Itunes 7.5 speed sync issues (WAY TOO SLOW)
Ok. I googled this and found that I'm one of a few thousand people suffering from the same problem.
Short Story:
- My ipod died and is being sent to factory for replacement.
- Borrowed girlfriends ipod since she doesn't use it much.
- Wiped iPod and started to sync my library to it.
- Took about 4 hours to copy a few songs... wth?
So, I looked this up online and sure enough there is a major complaint from lots of people stating that Itunes 7.5 has major issues, especially with sync-lag. I can't wait the required 7 days to sync my 15K songs and hundred or so audiobooks... so?
I can't use the "revert to Itunes 6.0.5" trick because my library is HUGE and I've made massive edits to the library since the upgrade to 7.5.
Itunes was running GREAT prior to last week. I've been using it on Vista for most of two years now with absolutely no problem... until now.
Is there any update on when Apple is going to correct this bug? Are there other threads about this? (Official threads on here I mean.. they are all over other forums on the web) (I searched but came up empty after a brief attempt).I have a similar problem. I get a message saying Itunes was not properly installed and that I will not be able to copy or burn. Also not able to Sync Ipod touch. Told to uninstall and reinstall. Do this as suggested via the help site but same problem.
Any ideas anyone -
ITunes 10.5 Library Scrolling Issue (mouse wheel)
When in the iTunes library I have an issue using my scroll wheel on my mouse.
I use the Column Browser in iTunes.
Example: I click in the Artist area and type "L" to skip to the letter L. (which it does fine) Then I want to scroll to Life In Your Way... when I scroll using my mouse wheel, it automatically skips back to the top of the list and starts scrolling down through the A's. It scrolls... but why does it skip back to the top? It's very inconvenient.
I'm using iTunes 10.5 on a Windows 7 64-bit OS.
Thanks.
Joshsame problem here - on WinXP. very annoying.
I wonder if someone at Apple tests their software on Windows...? -
My debit card kept getting rejected by my iTunes account, it there an issue with iTunes? I have been using the same Card since very long time. I downloaded the iOS 8, can I talk to someone so I can get this resolve?
Apple is not here. Contact Apple to resolve your issue:
iTunes Support WorldWide
or
iTunes Support by eMail ww
Cheers,
GB -
Itunes/Iphone/Ipod device driver issues - tried everything. Still not working.
After hours and hours of research, I'm completely stuck. Here's the basic problem.
When I plug in my Iphone to my laptop, windows pulls up a little window that says installing device driver software. After several minutes, the process fails and a message comes up that says windows found drivers for my device, but encountered an error and wasn't able to install them. In the device manager, the iphone is listed as an "other device" with a yellow triangle/exclamation point. Itunes never recognizes the device.
When I plug in my ipod nano 4th generation, the exact same thing happens, except it's listed in the device manager as an ipod. (same yellow triangle though.)
Up until today, both of these devices have been working properly, syncing without trouble. The iphone synced wirelessly and the ipod every time I plugged it in. I can't figure out what on earth happened to my laptop today that messed things up.
It's also worth noting that I have another older ipod nano... second generation, I think, that plugs in and is recognized immediately, works perfectly.
Here is what I've done so far:
1. I worked through every single troubleshooting guide that Apple has to offer. No change.
2. I did a complete clean install of itunes and all additional components, rebooted and reinstalled. No change.
3. I uninstalled/re-installed usb controllers in the device manager. No change.
4. reset both the phone and the ipod. No change.
5. I've tried various cables. No change.
6. I've run system checks and repair utilities for windows vista.
7. I've used selective start up to see if another program is interfering. I've stood on my head and counted to one hundred. I've only said seventeen swear words.
At this point I've done so much searching and troubleshooting, I can't imagine how anything is going to fix this issue. So this is my last hope. Please oh please be smart enough to tell me what to do...Not sure if this is significant, but in a weird turn of events, when I tried plugging the ipod in this morning, the little message that pops up to install device driver software actually told me the drivers were installed successfully. However, in the device manager, it still says the drivers are NOT installed properly, the little yellow triangle is still there and the ipod still isn't registering in itunes, or my computer. So. Not really any improvement, but a different symptom none the less?
I'm desperate, guys. Someone help? -
Unable to install itunes 10.5 after update issue. "windows installer package error"
So when the update for itunes happened, it wiped my ipod, and then my ipod would not work with itunes. So I uninstalled itunes and tried to reinstall it and it gives me that error message. "There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor." I have tried all the fixes from deleting everything to running command prompts. I think i tried everything.
Method 1: Right click on the setup file and, from the drop down menu, select 'run as administrator'
Method 2: Open command prompt in elevated mode and, then unregistered and re-register Windows Installer.
1. In the Start search box and then type 'cmd', when the command application appears at the top of the start window, right click on it and, from the drop down menu, select 'run as administrator' and type each of these commands in the command prompt and press Enter
• msiexec /unregister
• msiexec /regserver
msiexec.exe belongs to the Windows Installer Component and is used to install new programs that use Windows Installer package files (MSI)
http://windows.microsoft.com/en-US/windows7/Command-Prompt-frequently-asked-ques tions
Method 3: Start the Windows Installer service
1. Click Start, type Services.msc and press {ENTER}
2. Double-click Windows Installer
3. Set the Startup type of Windows Installer to Manual
4. Click Start to start the service. Note down the error message if any.
5. Click OK.
If the above mentioned steps don’t resolve the issue, then
follow the steps and check whether you can resolve the issue:
Method 4: Empty your Temp directory and restart
1. Choose Start > Computer
2. In Computer, open the "C:" drive.
3. Open the Users folder.
4. Double-click the folder titled with your username.
5. If you see an AppData folder, skip to step 10. If you don't see an AppData folder, proceed to the next step.
6. Choose Organize > Folder and Search Options.
7. Click the View tab.
8. Select the option to "Show hidden files and folders." (In Windows 7 this option will be called "Show hidden files, folders, and drives").
9. Click OK.
10. Double-click the AppData folder to open it. If Windows needs your permission to continue click Continue.
11. Double-click the Local folder to open it.
12. Right-click on the Temp folder and choose Delete.
13. In the confirmation dialog that appears click Yes.
14. If you are unable to delete the Temp folder, close all programs, especially those in the Notification area ("System Tray") of the Windows Task bar and repeat step 12.
15. Restart your computer.
Method 5: Removing iTunes
Note: iTunes Store purchases or songs imported from CDs are saved in your My Music folder by default and are not deleted by removing iTunes.
1. Quit iTunes.
2. From the Start menu, click Control Panel.
3. In Control Panel, click Uninstall a program. The Programs and Features Control Panel opens.
Alternately, in Classic Panel of Control Panel, click Programs and Features.
4. Select iTunes from the list of currently installed programs, then click Uninstall.
5. When asked if you would like to remove iTunes, click Yes.
6. After the uninstallation is complete, do not restart your computer if you are prompted to.
7. If other program entries were listed for iTunes in Programs and Features remove those as well.
8. In Programs and Features, also remove any iPod Updater applications that are listed in the same fashion as you removed iTunes.
Method 6: You may also try downloading the Windows Installer Cleanup utility and run that to remove the leftover ITunes installer files that may be causing issues with your current installation.
You may refer the following article to download the Windows Installer Cleanup Utility:
http://support.microsoft.com/kb/290301
1. Click on Start > All Programs and then click Windows Install Cleanup; the Windows Installer Clean Up Utility window appears, listing software that is currently installed on your computer.
2. Select iTunes from the list and click Remove. If you have multiple iTunes files, remove all of them.
3. Once you have completed the above steps to Empty your Temp directory, Completely remove iTunes and QuickTime, and Clean up iTunes installer files on the computer, you can install the latest version of iTunes from
To this:
This solution correct my bug.
I had the same error in with the i-tunes installation and i did this and it worked.... This works for any i tunes that fails to install itself on 64 Bit
You have to go into your registry.
Start, run, type in “regedit”.
Next go to HKEY_LOCAL_MACHINE.
SYSTEM
CurrentControlSet
Services
MSIServer
To the right you’ll see WOW64. Double click on it, or right click on it and click on modify. Change the setting from 1 to 0.
Next, go to the start menu again and type in the search box: “services.msc”.
Look for and find the Windows Installer service.
Double click on it and tell it to stop. Next, tell it to start.
You should now be able to install your programs.
------ By the way I dont have the WOW64 option is not available.
I was able to install quick time just fine. All of the other apple software associated with itunes installed fine but itunes did not. Im not sure if there is a virus that could do this. I didnt delete anything but apple folders.
I have tried other things but i cant remember exactly there were.
When the install process for itunes is running it changes with the error message shows up during install.
Thanks.I should have posted this earlier, but anyway. I restored my laptop to factory version after backing up any useful data, and the first thing I the laptop was restored was connect to the internet, download and install the latest version of iTunes. And Bingo! It worked.
Apple helps you find Original Sin with the Windows. -
ITunes 11.0.2.26 issue for Windows 8 Pro "app store is blank" in iTunes Store
Hi,
I recently updated my iTunes software to 11.0.2.26 in my Windows 8 Pro 32bit OS. Since then I was puzzled why I am not able to view/access my iTunes store in iTunes as app store is complete blank. Where as I was able to do all other things like syncing my iPhone4s with music & organise it through iTunes.
But I am facing issue only with iTunes store which is a very critical bug to be considered by iTunes support as customer couldn't be able to purchase new apps through iTunes store.
Note: I event can't be able to update the already installed apps through iTunes where as its showing more 32updates available all time but the update button is teasing me with out any action.
Will be looking forward to fix this issue or release next ver. of iTunes ASAP.
Regards,
FeelmeThank god finally my iTunes store is visible now & came back to normal form after uninstalling the "speedbit video downloader" software from my winows 8 PC. My puzzle solved finaly but still I want to raise my concern to iTunes developers "Why I need to uninstall third party apps to make my iTunes work properly?" If this is the case all the iTunes users need to restrict themselves and need to spare a lots of their time to investigate before installing other Windows apps.
@Caffineohoic: I can understand ur frustraion dude as I too gone through it till now. My crappy update might not solve ur problem but it worked for me as I followed the steps properly. Wish u good luck. -
ITunes on Windows 7 performance issues - slow and hangs
Is there any way to improve performance of iTunes running on Windows 7?
It has always been slow with lots of application hangs and stalls that will resolve themselves if you wait for iTunes to catch up, but I find it incredibly frustrating.
For example, when iTunes starts and if it is checking podcasts, the entire application is unresponsive until it finishes checking and refreshing podcasts.
Alternately, when viewing my iPad Air and looking at the list of apps installed via iTunes it can take 30 seconds before iTunes responds.
Considering that this is running on a system with a quad-core Haswell processor at 3.2Ghz, 16GB of RAM and Windows 7 x64 it is pretty unacceptable.
The efficiency at which iTunes operates is just appalling. I can run Adobe Photoshop and many more memory hungry and processor intensive applications than iTunes and get better performance than what I see in iTunes.
This is not specific to my system either. All of my family members have iPhones and their own computers and this performance issue exists on every computer I have ever run iTunes on.
Is there any way to manually tune performance because this is pretty crappy. It's been bugging me for years, but today just kind of feels like the last straw.I guess the answer is, "It's terribad, live with it"
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ITunes TV Show Season Pass Issues - How is it working for you?
I love iTunes Season passes. I love letting a show accumulate without worrying about storms, sports messing up recording times, power outages, storage of my DVR, etc... The shows are always going to be there to watch. However for well over a year ago Apple removed the new TV Show episodes from coming via the Check Available Downloads option. Since then we have had a plethera of options presented to us. However I continue to have mixed results. I have tried using my Apple Care to get support. But since its more like a cloud or iTunes issue, they send me to the web which is nothing but email support. Email support suggests these 4 methods. 3 out of the 4 rarely work for me in a reliable or timely way. I am looking for those who have the same issues/challenges and understand if you have found a better way or even a root cause why I am getting these results.
First method is using the email notifications you can turn on when you manage your season pases via iTunes Account inside the iTunes application. You click the email link, it launches Safari, Safari launches iTunes, in a few seconds you get a "Cancel" or "Download" pop up in iTunes. You click download and it will download the show. You must repeat this for each email notification/show... daily. It can be hap hazard as the notifications sometimes come at 2am and others throughout the next day.
Second method is going to iTunes store in iTunes, click on TV Shows, Click on Purchased... and there you can select "not on this computer" to see what episodes are new and not downloaded yet. This is actually fairly straight forward and easier than the email links. However I am having an issue where even though I have the notification, the show does not show up in my purchases. If I switch over to "shows" vs "seasons" I see the episodes from all my email notifications. But generally only the behind the scense have the icloud download icon. (see attached screen shot) The work around is to go to the TV show page itself for that season, scroll and use the download button there for each new epiosde you have not downloaded. This is probably now less optimal than the email.
Third method is to enable "show iTunes in the Cloud purchases" via iTunes Preferences. I dread it evertime its suggested I try this. When I enable this option, all shows and movies marked as "unwatched" get marked as "watched." Right now, I have a large number of episodes unwatched right now. So it would be ALOT to clean up to try it again. When I have used this, its by far the easiest to use (besides the former retired "check for available downloads" option. You just go to your TV Shows in your library, unwatched tab, and just click the download icons. You dont even have to leave your library. However there seems to be a bug. I suspect it has something to do with my machine sleeping and the internet connection dropping and not re-establishing before iTunes is trying to reconnect. The end result is the iTunes in the cloud preference disappears or gets completely reset.... and it totally messes with your unwatched and watched shows. I have showed it to an Apple Care rep as they were connected to my machine. They couldnt believe it. So I would REALLY love to know if anyone has tried this method recently and NOT had these issues. Its a good hour of work if it does not work cleaning up the after math. So feedback would be welcome.
Fourth option is instead of downloading, stream it. This is not my preferred method because I sometimes will rewatch an episode multipe times due to distractions from work, shool, or re-watching it later with a friend to catch them up. Once I have it downloaded, the critial path is limited to my home network. However I never really have issues with long buffering and streaming because I have a 50mps up/downlink internet. The issue I am running into this method is sometimes the newest episode is not showing up in AppleTV > TV Shows > Purchases > Recent for that TV Show and Season. It will eventually make it there... but I am not sure what the secret sauce is for it to become available.
I am doing my best to keep this to a civil request for feedback from fellow users and fans of the TV Show Season Passes. I would even welcome an Apple response. I am currently trying to get iTunes support to look into these again. But I keep getting looped into one of the four options with each email exchange.... even though I have already explain, provided screen shots, etc... Its sort of exhausting when you are stuck with email as your only path to explain and help. Especially when you spent the money on Apple Care. Perhaps I need to just make an apppointment at my Apple store so I can SHOW them what happens. But that is a pain to lug in a 27" iMac and a 6TB thunderbolt drive. FEEDBACK welcome!Hi,
I'm having the same problem on Windows and Mac, neither automatically download episodes from any of my season passes, nor do they find it when I select "Check for available downloads," it informs me all episodes have been downloaded for my Apple ID, which in fact they have not.
I have to find the episode in my Library(which shows all available episodes on my computer and in the iTunes Store) and from there I have to manually click to download. I tried deauthorizing all my computers and reauthorizing just one computer, and that didn't work either. I also deleted my other device(iPad) from the "iTunes in the Cloud" just in case there was some issue associated with that, and that didn't work either.
It’s sad that the iTunes rep didn't really "listen" to what you said. I find this happens at many other companies too. They often are trying to fit your problem into some prepared script or solution, or they are distracted or in a hurry and don't actually read or listen fully to an even well defined account of the problem.
Best of luck to us all! Hope they fixed it soon.
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