ITunes 7.1 causes DVD drive issue?

I upgraded to 7.1, after which my computer stopped recognizing my DVD drive. Updating drivers did nothing, so after much frustration I rolled back to a checkpoint established before I installed iTunes and the drive works again!!! Anyone else have a similar problem???

I upgraded to 7.1, after which my computer stopped recognizing my DVD drive.
usually, that sort of thing is associated with a device filter conflict in the registry. (although it usually doesn't hit Toshibas ... Packard Bells from the UK are most commonly hit by it.)
the following document may be of some help with that:
iTunes for Windows: Troubleshooting CD issues caused by device filters

Similar Messages

ITunes for 64bit Windows 7 Driver/CD/DVD/Drive Issues-

Hi There
I am sure that there are many many users out there suffering the same frustration as me in regard to ITunes just not working properly with Windoews 7 (64Bit).
I have been trying to solve the mystery of "ITunes for Windows Registry Settings Warning When Opening Itunes.
I have tried all the recommended actions to correct this problem without any success and I do mean ALL.
Below is a screen shot of my registry, can anyone see anything wrong with it?
In the meantime (Last four months) I have stopped using ITunes and instead have used Digital 7, this will be my very last attempt to get ITunes working properly, failure will mean consigning ITunes to the same place as any other Software that does not do wshat it says on the can.
I hope someone can help.

That's good that it is in device manager, but what about in Computer with the rest of the drivers?
Also, are the drives listed in Computer and device manager or just device manager?
I want to verify if the symptoms are present for a particular software issue before looking at other issues. I really doubt it is a driver issue at this point. If it was, then I suspect the issue would be present from day one.
It could be that the lens has dust buildup preventing it from working properly. They do make CD cleaning kits that have a special CD designed to clean the laser as it passes over the lens. If you happen to have one of these, or access to one, I recommend trying this step to make sure it isn't as simple as dust buildup interfering with the laser.
It could also be hardware failure, but I would like to try a few other steps before coming to that conclusion.
It may be worth reviewing this document as it covers a lot of the most common issues behind DVD drive issues. Feel free to skip any steps you have already tried.
Let me know what happens.
↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

Itunes with vista losing dvd drive

Using Vista with sp1. Issue is that when I install Itune I lose my dvd drive. When I fix the dvd problem using this fix:
dbvd drive lost after itunes installation
solution
delete device
and open nofilters.reg in batch folder and say yes to merge
note
*********Copy BELOW this line into notepad*****
REGEDIT4
[HKEYLOCALMACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]
"UpperFilters"=-
"LowerFilters"=-
*********Copy ABOVE this line into notepad*****
Save to your desktop as "NoFilters.reg" without " "
Open the file, confirm you wish to integrate this file into your registry
and restart your computer.
At this point I have a dvd drive, but Itune gives me a warning the registry settings for burning cd's and dvd's are missing and that I should reinstall itune. I've been in this loop at least 3 times. So, is their a fix, or I can have a dvd drive or itune but not both? many thanks for any assistance. Manny

It's probably best to first check for a device filter conflict:
iTunes for Windows Vista: Troubleshooting CD issues caused by device filters
But if you still get no DVD drive, *even when there's no filters in place but the iTunes ones,* then you're one of the unlucky ones.
At this stage, on some Vista PCs, the filters for the GEAR drivers that iTunes uses for burning and importing seem to be causing some conflicts. This article outlines your options:
Optical drives not recognized in Windows Vista after installing iTunes 7
It's probably worth keeping an eye on that document, in the interests of seeing if any new information becomes available. (Preferably information about a proper fix.)

I still have Cd/DVD drive issues

The CD is ejected after a short while and never mounted. I have cleaned the optics of the CD drive and reset my PRAM.
Has anybody discovered a complete solution for this problem.

That's good that it is in device manager, but what about in Computer with the rest of the drivers?
Also, are the drives listed in Computer and device manager or just device manager?
I want to verify if the symptoms are present for a particular software issue before looking at other issues. I really doubt it is a driver issue at this point. If it was, then I suspect the issue would be present from day one.
It could be that the lens has dust buildup preventing it from working properly. They do make CD cleaning kits that have a special CD designed to clean the laser as it passes over the lens. If you happen to have one of these, or access to one, I recommend trying this step to make sure it isn't as simple as dust buildup interfering with the laser.
It could also be hardware failure, but I would like to try a few other steps before coming to that conclusion.
It may be worth reviewing this document as it covers a lot of the most common issues behind DVD drive issues. Feel free to skip any steps you have already tried.
Let me know what happens.
↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

Any solution to DVD drive issue post Lion install yet?

Any solution to DVD drive issue post Lion install yet?

Since installing Lion no DVDs are being read by the superdrive, this is a problem that has been highlighted by quite a lot of people.
CDs are being read fine.
After inserting the DVD there is some noise, sounds like it is trying to pickup the DVD then spits it back out.
Previous posts from other people:
http://www.mac-forums.com/forums/os-x-operating-system/245917-heads-up-lion-supe rdrive-fake-glitch-possibly.html
https://discussions.apple.com/thread/3199297?start=15&tstart=0

ITunes causes DVD drive to fail in Toshiba Satellite laptops

This seemed unlikely to me and I was wondering if anyone had any similar experiences and/or suggestions.
This morning I discovered that the DVD drive on my Toshiba Satellite laptop wasn't working - Device manager said it Failed to Start (code 10). I called Toshiba and they asked what was the last thing I'd done on the PC. When I said, "Updating iTunes," they said that was the problem, due to an interaction between iTunes and Toshiba Satellite laptops.
Sure enough, uninstalling iTunes fixed the DVD drive.
So now I have to install / uninstall iTunes every time I want to update my iPod

Another thing to check on is a device filter conflict:
iTunes for Windows Vista: Troubleshooting CD issues caused by device filters
(One of the applications I' seen conflict in this way with iTunes on a Vista system is HP memories Disc Creator Software, which comes bundled with some HP digital cameras.)
... however, if you're still getting no CD/DVD drive with just the iTunes filters in place, you may be one of the unlucky ones who are getting the issue discussed here:
Optical drives not recognized in Windows Vista after installing iTunes 7
Although it wouldn't necessarily be a short-term thing, keep an eye on that document for updated information about the issue.
In the short term, one workaround might be to use a different application to rip the CDs, and then use the "Add to library" function to get the ripped files into your iTunes. (That way you wouldn't have to continually uninstall/install iTunes.) The following document might be of some help with that:
iTunes: About the Add to Library, Import, and Convert functions
EDIT: sorry Jason, didn't notice you'd already replied here. Didn't mean to butt in.

Driver filters that Itunes adds to CD/DVD drive

When I install or reinstall Itunes it adds upper and lower filters to my CD/DVD drive which then disable my CD/DVD drive. I know this is a problem with Vista since Microsoft has posted a step by step method for removing these filters (doc # KB929461). This restores the CD/DVD drive operation. The article claims that the installed drivers interfere with the current filters. The article does recommend attempting to reinstall the software (Itunes) because the CD/DVD storage stack did not migrate succesfully to Windows. However, everytime I reintall, the CD/DVD drive stops working. Other than buying a Mac (next time I will) how can I get Itunes and my laptop fully functional? Is there a patch somewhere that will correct this issue?

It would be best first to check for a device filter conflict. In particular, I’ve seen HP Memories Disc Creator Software (which comes bundled with some HP digital camera software) interact in this way with iTunes:
iTunes for Windows Vista: Troubleshooting CD issues caused by device filters
... however, if you're still getting no CD/DVD drive with *just the iTunes filters in place*, you may be one of the unlucky ones who are getting the issue discussed here:
Optical drives not recognized in Windows Vista after installing iTunes 7
Although it wouldn't necessarily be a short-term thing, keep an eye on that document for updated information about the issue.
In the short term, one workaround might be to use a different application to rip the CDs, and then use the "Add to library" function to get the ripped files into your iTunes. The following document might be of some help with that:
iTunes: About the Add to Library, Import, and Convert functions

Can't install CS3 Upgrade on NEW iMac 24". An Imac DVD drive issue?

My CS3 Design Premium Upgrade CD fails to install Photoshop on my BRAND NEW iMac yet it is able to install everything else on the CS3 disc. I just bought this iMac yesterday and CS2/CS3 Upgrade are the FIRST things I installed (besides updates) when I turned it on. I'm still using 10.4.10.
I searched through the Adobe forums and the internet as to how others with the same issue have dealt with the problem, but it seems the most common reason is that people had installed Photoshop CS3 beta previously as well as older Flash/Acrobat plug-ins conflicting with the installation process. Further, these causes seem to be effecting Windows users.
So a few hours ago I tried to COPY the upgrade CD contents to my hard disk, I get the message:
"The Finder cannot complete the operation because some data in 'AdobePhotoshop 10en_US.dmg' could not be read or written. (Error code -36)."
This procedure of copying to the disk (and the resulting error message) is SPECIFICALLY addressed in the Adobe support pages TechNotes:
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb401429&sliceId=2
The page says that it may be a drive issue that is causing the problem. Of the 7 possible solutions given on the page, I've narrowed it down to only 1 option left (but I can't try it since I don't have another Mac!):
"*Solution 4*: Copy the software to the hard drive of a different computer.
*If the software copies successfully, the model of DVD drive on your original computer might not be able to read the DVD. Contact the DVD drive or computer manufacturer for any updates that might be available.*"
But what's funny (or annoying rather) is, I had a 20" Alum 2.4 iMac earlier this year (returned because of screen problem), and the CS3 upgrade installed without any problems on it!..??? And according to the iMac specs, the 20" and 24" models both have the same DVD drive make right?
Any ideas??? Are there other 24" iMac users who are experiencing similar problems? If not, then I guess I may have to return yet another iMac...which I'm reluctant to do since this screen is PERFECT! I'm scared to get another iMac with the dreaded screen gradient issue.

I just solved the problem.
I tried copying the DVD files to the hard disk about 7-8 more times. The last try SUCCESSFULLY copied to the disk and I was able to install Photoshop CS3.
Yay.

CD/DVD drive issue on Satellite L notebook - error code Code 39

Hi,
Could anyone tell me if there is an updated driver for the TSSTcorp CDDVDW TS-L632H ATA Device? The device is not available as a selectable drive and in device manager it reports the following error:
Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
I have removed the device and the driver, however on scanning for hardware; vista re-installs the default driver and the same error returns.
Because of this error, I am unable to update the firmware for the drive and the firmware update is unable to see the drive.
Any ideas??
Thanks in advance.

Hi buddy
What to saythis issue is known and caused by wrong Windows registry entries.
Microsoft has released and published some knowledge articles.
Check this:
http://support.microsoft.com/kb/270008/en-us
First of all I recommend removing the CD/DVD drive from the device list in device manager. Then remove the Upperfilters and Lowerfilters values completely from the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
Finally reboot the notebook.
Thats all.
PS: you would find this solution also without my help. You should use the forum search function! Its helpful!

Installed itunes for windows- ipod+dvd drives not recognized by my computer

After installing i tunes I received a message saying that there were errors during install. Importing and export (burning) would not be possible through i tunes, I should re-install itunes. I have reinstalled i tunes.
On restarting my computer i have encountered issues with drives, I cannot find the ipod in "my computer" nor can i find my dvd drive. The drivers for the dvd drive are installed.
There is possibly confusion over the drives allocated letters ie it maybe the hardware is trying to use the same designation.
Is this a common issue with installing i tunes, I can't find any other threads on similar issues. Any suggestions on fixes greatly appreciated.

ahhhhhh, many thanks for the link. for a while (about a year ago), Packard Bell UK was including those instructions on their troubleshooting pages, but then they went away. (or i just couldn't find where they'd been shifted to.)
usually nowadays i crank out the MS instructions instructions instead:
(MS) CD-ROM access is missing and messages cite error Code 31, Code 32, Code 19, Code 39, or Code 41 after you remove Easy CD Creator in Windows XP
... but it's a (slightly perverse) sort of comfort to know that i'm still recommending basically what Packard Bell recommends.

ITunes installation made CD/DVD drive dissapear for Windows Vista

Ok, so I got a new PC last week with Windows Vista. Everything had been working just fine until today (or today I realized)that Vista stopped recognizing my CD/DVD drive. After several hours I found that the problem was caused by iTunes and some GEAR software/drivers that it uses for burning CDs. So I logged on to GEAR's website to D/L the latest drivers, installed them, but still nothing happened. I then unistalled them, rebooted and still the same... Finally, I removed manually this GEAR thing, rebooted, and my CD/DVD drive was visible and accesible again. The problem is that now iTunes cannot burn CDs because it can´t find the GEAR software.
So this is a catch-22 situation: If I uninstall and re-install iTunes, I will not be able to see my CD/DVD drive, and if I remove these GEAR stuff, then I can see it but iTunes will not burn anything!!!!
For now I´ve decided to stay like this because at least I can use some other apps to burn CDs, and I can still sync my iPod, but I would like to have a solution for this.
Anybody has seen this same problem?
For more info you may want to check the following links:
http://www.neuber.com/taskmanager/process/gearaspiwdm.sys.html
http://www.gearsoftware.com/wiki/index.php?title=DRIVERS:Windows_-_Updating%2C_removing%2C_64_bit_versions%2Cetc

ive followed the steps from http://www.gearsoftware.com/wiki/index.php?title=DRIVERS:Windows_-_Updating%2C_removing%2C_64_bit_versions%2Cetc
but it made no diffrence and i still cant find my cd drive

DVD drive issue and permissions repair

Forgive me if I'm combining two issues in this posting. If they are not related I can separate them out.
I don't know if my drive is going, but I have a DVD for a tv show that I wanted to watch on my Macbook Pro running Snow Leopard (latest patches). For a while now I've had to keep reinserting the disc because it's not registering. I put it in, and can hear mechanisms, then it spits it back out.
I watched one disc, ejected it then tried to play another and it just would not load.
I thought of checking disk permissions, thinking maybe the OS had some permissions problems that may be preventing it from reliably reading the disc. The disk utility reported a number of permissions errors and owner errors, so I repaired the permissions and it reported that it was completed successfully. I thought I'd run the verify permissions again, just to make sure the errors had really been repaired, and they're still there - some of them were gone, but there were others reported. I ran the repair and verify a number of times now and nothing's changed.
My questions:
1. Could the problem I'm seeing with my DVD drive be related to permissions of some of the system files?
2. Do I have anything to worry about with the disk permissions not appearing to be repaired?
3. Would I gain anything by booting to install media and running the verify and repair from there?
Thanks much in advance!

Could the problem I'm seeing with my DVD drive be related to permissions of some of the system files?
If you've repaired permissions, and you still have the problem, then the answer is no.
Do I have anything to worry about with the disk permissions not appearing to be repaired?
Mac OS X: Disk Utility's Repair Disk Permissions messages that you can safely ignore
Would I gain anything by booting to install media and running the verify and repair from there?
No.

HP Envy dvd drive issues after the Windows 8.1 update

I have a HP Envy and after the Windows 8.1 update the dvd drive is not working. I can see the drve but it is difficult to get the drive to open or recognise there is a disc in it. What can I do?

Hello @Jenino,
I understand that you are having issues with the Optical Drive on your HP ENVY 7 PC. I would be happy to assist you, but first I would encourage you to post your product number for your computer. I am linking an HP Support document below that will show you how to find your product number. As with this I can provide you with accurate information.
How Do I Find My Model Number or Product Number?
Please re-post with the requested information and I would be happy to provide you with assistance. Thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

Re: Cd/DVD drive issue - error code 39 on Satellite P series

Hi,
This is my first request for help.
My CD/DVD drive is no longer recognized and when I go to Device Manager and click on CD/DVD I am informed that the file cdrom.sys is there but cannot be loaded.
An error number 39 is reported.
Any advice would be greatly appreciated but please keep it simple to one line actions if possible.

Of course you can get some advices ;)
I think you would find it faster if you would search in the forum firstly but I will try to help you too.
There error code 39 is very common issue and can be solved easy;
Check this MS knowledge base article:
http://support.microsoft.com/kb/314060/en-us
So firstly remove the CD/DVD drive from the device manager.
Then access the registry using the regedit command and remove the Upperfilters and Lowerfilters values completely from the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
Reboot the notebook and wait till the CD/DVD drive was installed again.
Thats it. ;)

Serious Mac Mini DVD Drive issue!

Ok guys, having big troubles with my Minis disc drive at the minute!
Heres what happened…
Tried to copy some files off a DVD so that I could make several copies of it for my grandfather. The Disc is a home made one that he made himself, complete with a label over the top of the disc.
When I put the disc in, it was a little noisy, but nothing unusual. When spinning the disc to take the files off however, the whirring became a loud vibrating/grinding noise, and went on for quite some time. It then slowed down, until it eventually stopped. At this point, the DVD drive itself (and not the Mac!) started playing an on off tone that sounded less than happy. Sounded quite similar to an alarm of some kind. Strangely it was clearly a hardware noise, and not a software noise.
Pressing the Eject button on the keyboard did nothing, reboot, the warning tone continued, and only after pressing the on and off button twice to get it to hibernate then wake up, did it want to spit the disk out.
I just put a standard film DVD in now to see if the drive was working, it took it in quite happily, whirred away fine, no horrible noises, but didnt find the disk, and now wont eject it for love nor money.
When going into System profiler to see if the Disc drive has some osrt of error status or anything hardware related messages, it causes System profiler to crash. All the other menu items work fine, but going to disc reading crashes it everytime
Message was edited by: BennyboyOxtoby

I think the lesson here is: DON'T use labels on discs (or tell your grandfather not to!)
You may have damaged your disk drive. If you are OK with computer maintenance, you can change it yourself for just the cost of a new one - £30-£40 from eBay - much, much less than getting Apple to do it.

ITunes 7.1 causes DVD drive issue?

Similar Messages

Maybe you are looking for