ITunes 7.1 - Thank you Apple, but...
iTunes 7.1 - Thank you Apple, but...
...it doesn't fix my problem with Vista
Here's the details, and the log from iTunes iPod diagnostics. My laptop previously had XP Pro SP2 and I upgraded (not clean install) to Vista Ultimate.
I uninstalled iTunes 7.0.2, rebooted, downloaded iTunes 7.1 and installed it.
My Symptom:
When I connect my iPod, iTunes freezes, Windows explorer stops responding, and the iPod does not show up as a
device with removable storage. It does appear in Device Manager as a USB Mass Storage Device, though the device
appears to reset itself apporximately once a minute.
Following is the diagnostic log. Here, with timestamps to coordinate with the log, are the steps of what I did over
the duration of the log.
17:38:56 - Stopped then started the iPodService (to reset the diagnostic logs from previous attempts).
Started a windows explorer, looking at "Computer" to watch for the removable device storage to appear.
Started a device manager, looking at USB devices to watch for the iPod USB Mass Storage device to appear.
Started iTunes 7.1, to watch for iPod to be recognized.
17:40:45 - plugged in iPod - USB Mass Storage Device appears in device manager.
Within a few seconds iTunes was frozen - no screen refreshes, no reponse to mouse. Also, Windows Explorer shows as
"Not Responding" and does not refresh or respond to mouse or keyboard.
At this point I waited approx 5 minute, and visible symptoms did not change - iTunes and Windows explorer still
frozen.
Periodically, the device manage screen refreshes as if a device were disconnected or connected. This appears to
corespond with the [DevNodesChanged] log messages starting at 17:41:51, 17:41:57, 17:42:57, 17:43:03, 17:44:04,
17:44:10, 17:45:10, and 17:45:16.
At 17:45:40 I unplugged the iPod. (Previous tests waiting up to 20 minute showed me this was the only way to
unfreeze iTunes and Win Explorer).
Watching carefully at this point I observed:
Windows explorer refreshed and Drive E: appeared briefly then went away;
iTunes refreshed it's screen, and would now respond;
The USB Mass Storage Device in device manager went away.
Given that I unplugged the iPod at this point, I think we can safely ignore log messages after 17:45:40.
The one message that stands out for me is:
[SERVICE: 0x16C4,17:40:50 ERROR] Did not find first letter of stage
While this shows as an error, I see no evidence of any sort of error recovery taking place.
To verify that my USB devices are working, I first plugged in a USB mouse which was recognized properly and worked
fine. I then tried a USB thumb drive which appeared correctly as a USB Mass Storage device and worked perfectly. I
tried the iPod on two other USB ports with virtually identical results, so I'm certain the hardware and the default
USB device drivers are fine.
Here's the log from the experiment:
Microsoft Windows Vista Professional (Build 6000)
TOSHIBA Satellite A75
iTunes 7.1.0.59
iPodService 7.1.0.59 is
currently running.
iTunesHelper 7.1.0.59 is currently running.
Current user is not an administrator.
Connected Storage
Devices:
DiskDrive, FUJITSU MHU2100AT ATA Device, Channel 0, Target 0, Lun 0
Universal Serial Bus Controllers:
Standard Enhanced PCI to USB Host Controller. Device is working properly.
Standard OpenHCD USB Host Controller.
Device is working properly.
Standard OpenHCD USB Host Controller. Device is working properly.
IEEE 1394 Host
Controllers:
Texas Instruments OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
The last
connected iPod serial number: 4J549JVQTXK.
The iPod Service Logging Information:
[SERVICE: 0x17E0,17:38:56 INFO]
Started C:\Program Files\iPod\bin\iPodService.exe (Mon Mar 05 17:38:56 2007)
[SERVICE: 0x17E0,17:38:56 INFO] ##### iPodService starting as a service, version: 7.1.0.59
[SERVICE: 0x65C,17:38:57 INFO] Timed out... Starting device manager!
[SERVICE: 0x1474,17:38:57 INFO] Listener Window created
[SERVICE: 0x1474,17:40:45 INFO] [DevNodesChanged]
[SERVICE: 0x1474,17:40:45 INFO] [DevNodesChanged]
[SERVICE: 0x1474,17:40:45 INFO] [DevNodesChanged]
[SERVICE: 0x1474,17:40:49 INFO] [InterfaceArrival] \\?
\usbstor#disk&venapple&prod_ipod&rev1.62#000a270014aaa27e&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
[SERVICE: 0x1474,17:40:49 INFO] device \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270014aaa27e&0#{53f56307-
b6bf-11d0-94f2-00a0c91efb8b}
[SERVICE: 0x1474,17:40:49 INFO] device is an iPod
[SERVICE: 0x1474,17:40:49 INFO] type 0x7 drive 0x1 partition 0x0
[SERVICE: 0x1474,17:40:49 INFO] [-1] set waiting to mount = 1
[SERVICE: 0x1474,17:40:49 INFO] [1] Assigning session 1
[SERVICE: 0x1474,17:40:49 INFO] [1] added device interface "\\?
\usbstor#disk&venapple&prod_ipod&rev1.62#000a270014aaa27e&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}" to
m_objDeviceNameMap
[SERVICE: 0x1474,17:40:49 INFO] [1] added state machine 1 to m_objDeviceIdMap
[SERVICE: 0x1474,17:40:49 INFO] [1] added device number 1 to m_objDeviceNumberMap
[SERVICE: 0x1474,17:40:49 INFO] [1] added device interface "\\?
\usbstor#disk&venapple&prod_ipod&rev1.62#000a270014aaa27e&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}" to
m_vctDeviceInterfaces
[SERVICE: 0x1474,17:40:49 INFO] [1] input #0 from src #0
[SERVICE: 0x16C4,17:40:49 INFO] [1] input #0
[SERVICE: 0x1474,17:40:49 INFO] [DevNodesChanged]
[SERVICE: 0x1474,17:40:49 INFO] [1] input #1 from src #0
[SERVICE: 0x1D8,17:40:49 INFO] [1] input #1
[SERVICE: 0x1474,17:40:49 INFO] [DevNodesChanged]
[SERVICE: 0x1474,17:40:49 INFO] [1] input #2 from src #0
[SERVICE: 0x1790,17:40:49 INFO] [1] input #2
[SERVICE: 0x1474,17:40:49 INFO] [VolumeArrive] mask = 0x10
[SERVICE: 0x1474,17:40:49 INFO] looking up device # for \\.\E:
[SERVICE: 0x1474,17:40:49 INFO] type 0x7 drive 0x1 partition 0x1
[SERVICE: 0x1474,17:40:49 INFO] iTunes device #1 found with drive letter E, mask 0x10
[SERVICE: 0x1474,17:40:49 INFO] [1] set waiting to mount = 0
[SERVICE: 0x1474,17:40:49 INFO] [1] input #3 from src #0
[SERVICE: 0x16C4,17:40:49 INFO] [MACHINE 1 INPUT #0] - (HDW) Interface Arrival
[SERVICE: 0x16C4,17:40:49 INFO] [1] progress state is 2, Waiting to mount = 0
[SERVICE: 0x16C4,17:40:49 INFO] [1] progress is now 2
[SERVICE: 0x16C4,17:40:49 INFO] [1] progress is now 2
[SERVICE: 0x16C4,17:40:49 INFO] [MACHINE 1 TRANSITION] - {Unknown} ==> {Connected}
[SERVICE: 0x16C4,17:40:49 INFO] [MACHINE 1 ACTIONS] - {Connected}
[SERVICE: 0x16C4,17:40:49 INFO] [1] SCSI Inquiry attempt #0
[SERVICE: 0x16C4,17:40:49 INFO] VendorId: Apple
[SERVICE: 0x16C4,17:40:49 INFO] ProductId: iPod
[SERVICE: 0x16C4,17:40:49 INFO] revision: 1.62
[SERVICE: 0x16C4,17:40:49 INFO] vendor bytes:
[SERVICE: 0x16C4,17:40:49 INFO] 02 01 00 00 00 00 00 00 00 0B 00 05 92 00 00 00 00 00 00 00
[SERVICE: 0x16C4,17:40:49 INFO] [1] firmware version: 1.62 (0x13E)
[SERVICE: 0x16C4,17:40:49 INFO] [1] Power State: Powered
[SERVICE: 0x16C4,17:40:49 INFO] [1] Checkpoint attempt #0
[SERVICE: 0x16C4,17:40:50 ERROR] Did not find first letter of stage
[SERVICE: 0x16C4,17:40:50 INFO] got HotPlugState 0
[SERVICE: 0x16C4,17:40:50 INFO] [1] serial number 000A270014AAA27E
[SERVICE: 0x16C4,17:40:50 INFO] [1] *** CONNECTED - Sending event out, device session 1.
[SERVICE: 0x1D8,17:40:50 INFO] [MACHINE 1 INPUT #1] - (HDW) CheckDevNode
[SERVICE: 0x1D8,17:40:50 INFO] [1] input #3
[SERVICE: 0x1790,17:40:50 INFO] [MACHINE 1 INPUT #2] - (HDW) CheckDevNode
[SERVICE: 0xA84,17:40:50 INFO] <0x4> Got Serial #
[SERVICE: 0x1D8,17:40:50 INFO] [MACHINE 1 INPUT #3] - (HDW) Volume Mount
[SERVICE: 0x1D8,17:40:50 INFO] [MACHINE 1 TRANSITION] - {Connected} ==> {Mounted}
[SERVICE: 0x1D8,17:40:51 INFO] [MACHINE 1 ACTIONS] - {Mounted}
[SERVICE: 0x1D8,17:40:51 INFO] [1] progress state is 2, Waiting to mount = 0
[SERVICE: 0x1D8,17:40:51 INFO] [1] progress state is 2, Waiting to mount = 0
[SERVICE: 0x1474,17:40:54 INFO] [DevNodesChanged]
[SERVICE: 0x1474,17:40:54 INFO] [1] input #4 from src #0
[SERVICE: 0x1474,17:40:59 INFO] [DevNodesChanged]
[SERVICE: 0x1474,17:40:59 INFO] [1] input #5 from src #0
[SERVICE: 0x1474,17:41:51 INFO] [DevNodesChanged]
[SERVICE: 0x1474,17:41:51 INFO] [1] input #6 from src #0
[SERVICE: 0x1474,17:41:57 INFO] [DevNodesChanged]
[SERVICE: 0x1474,17:41:57 INFO] [1] input #7 from src #0
[SERVICE: 0x1474,17:42:57 INFO] [DevNodesChanged]
[SERVICE: 0x1474,17:42:57 INFO] [1] input #8 from src #0
[SERVICE: 0x1474,17:43:03 INFO] [DevNodesChanged]
[SERVICE: 0x1474,17:43:03 INFO] [1] input #9 from src #0
[SERVICE: 0x1474,17:44:04 INFO] [DevNodesChanged]
[SERVICE: 0x1474,17:44:04 INFO] [1] input #10 from src #0
[SERVICE: 0x1474,17:44:10 INFO] [DevNodesChanged]
[SERVICE: 0x1474,17:44:10 INFO] [1] input #11 from src #0
[SERVICE: 0x1474,17:45:10 INFO] [DevNodesChanged]
[SERVICE: 0x1474,17:45:10 INFO] [1] input #12 from src #0
[SERVICE: 0x1474,17:45:16 INFO] [DevNodesChanged]
[SERVICE: 0x1474,17:45:16 INFO] [1] input #13 from src #0
[SERVICE: 0x1D8,17:45:40 INFO] [1] GetVolumeInformation() failed with error 87
[SERVICE: 0x1D8,17:45:40 INFO] [1] ===== iPod with Video =====
[SERVICE: 0x1D8,17:45:40 INFO] [1] progress state is 2, Waiting to mount = 0
[SERVICE: 0x1D8,17:45:40 INFO] [1] iPod needs formatting...
[SERVICE: 0x1D8,17:45:40 INFO] 17:45:40, year 2007, day of yr. 63, GMT offset -20 isDST 0
[SERVICE: 0x1D8,17:45:40 INFO] FAILED! Last Error = 0x48F
[SERVICE: 0x1D8,17:45:40 INFO] m_hDisk = 0x00000164, ScsiStatus = 0x00000000, sense pStrBuffer:
[SERVICE: 0x1D8,17:45:40 INFO] 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00
[SERVICE: 0x1D8,17:45:40 ASSERT] Assertion failure: 'result' [File: .\DeviceManagement\iPodDevice.cpp, Line: 694]
[SERVICE: 0x1D8,17:45:40 ASSERT] Assertion failure: 'SetCurrentTime()' [File: .\DeviceManagement\iTunesDevice.cpp,
Line: 2361]
[SERVICE: 0x1D8,17:45:40 INFO] [1] Perform launch updater check.
[SERVICE: 0x1D8,17:45:40 INFO] [1] iTunes located at 'C:\Program Files\iTunes\iTunes.exe'
[SERVICE: 0x1D8,17:45:40 INFO] [1] progress is now 0
[SERVICE: 0x1D8,17:45:40 INFO] [1] *** MOUNT FAILED - Non-FAT32 device, device session 1
[SERVICE: 0x1D8,17:45:40 INFO] [1] input #4
[SERVICE: 0x16C4,17:45:40 INFO] [1] input #5
[SERVICE: 0x1790,17:45:40 INFO] [1] input #6
[SERVICE: 0x1D8,17:45:40 INFO] [MACHINE 1 INPUT #4] - (HDW) CheckDevNode
[SERVICE: 0xDF8,17:45:40 ERROR] iTunes is already running...
[SERVICE: 0x1474,17:45:40 INFO] [DevNodesChanged]
[SERVICE: 0x1474,17:45:40 INFO] [1] input #14 from src #0
[SERVICE: 0x1474,17:45:40 INFO] [DevNodesChanged]
[SERVICE: 0x1474,17:45:40 INFO] [1] input #15 from src #0
[SERVICE: 0x1474,17:45:41 INFO] [InterfaceRemoved]
[SERVICE: 0x1474,17:45:41 INFO] [1] value = 0
[SERVICE: 0x1474,17:45:41 INFO] removed device number 1 from m_objDeviceNumberMap
[SERVICE: 0x1D8,17:45:41 INFO] [1] PHYSICALLY DISCONNECTED!
[SERVICE: 0x1D8,17:45:41 INFO] [1] progress is now 1
[SERVICE: 0x1D8,17:45:41 INFO] [MACHINE 1 TRANSITION] - {Mounted} ==> {Unknown}
[SERVICE: 0x16C4,17:45:41 INFO] [MACHINE 1 INPUT #5] - (HDW) CheckDevNode
[SERVICE: 0x1D8,17:45:41 INFO] [MACHINE 1 ACTIONS] - {Unknown}
[SERVICE: 0x1B4,17:45:41 ERROR] ERROR!!! Empty Checkpoint!
[SERVICE: 0x1B4,17:45:41 INFO] <0x4> CItunesDevice::GetCheckPointData() failed
[SERVICE: 0x1B4,17:45:41 INFO] [1] Progress state is 1, Waiting to disconnect = 0
[SERVICE: 0x16C4,17:45:41 INFO] [1] PHYSICALLY DISCONNECTED!
[SERVICE: 0x16C4,17:45:41 INFO] [1] input #7
[SERVICE: 0x1790,17:45:41 INFO] [MACHINE 1 INPUT #6] - (HDW) CheckDevNode
[SERVICE: 0x1458,17:45:42 INFO] NOT Mounted
[SERVICE: 0x1458,17:45:42 INFO] [1] already mounted!
[SERVICE: 0x1790,17:45:43 INFO] [1] PHYSICALLY DISCONNECTED!
[SERVICE: 0x1474,17:45:43 INFO] [1] input #16 from src #0
[SERVICE: 0x1790,17:45:43 INFO] [1] input #8
[SERVICE: 0x1B4,17:45:43 ERROR] [1], ERROR, release called when mount lock count is 0
[SERVICE: 0x1458,17:45:43 INFO] [1] progress state is 1, Waiting to mount = 0
[SERVICE: 0x1458,17:45:43 INFO] [1] progress state is 1, Waiting to mount = 0
[SERVICE: 0x1B4,17:45:43 INFO] [1] still don't know format, scanning...
[SERVICE: 0x1B4,17:45:43 INFO] CreateFile on interface path failed. Last error = 0x2
[SERVICE: 0x1B4,17:45:43 INFO] [1] Failed to open disk! Try #0
[SERVICE: 0x1474,17:45:43 INFO] [DevNodesChanged]
[SERVICE: 0x1474,17:45:43 INFO] [1] Progress state is 1, Waiting to disconnect = 0
[SERVICE: 0x1474,17:45:43 INFO] [1] input #17 from src #0
[SERVICE: 0x1474,17:45:43 INFO] [VolumeRemoved] existing mask 0x10, arrive mask 0x10
[SERVICE: 0x1D8,17:45:44 INFO] [1] *** DISCONNECTED - Sending event out, device session 1.
[SERVICE: 0x1B4,17:45:44 INFO] CreateFile on interface path failed. Last error = 0x2
[SERVICE: 0x1B4,17:45:44 ASSERT] Assertion failure: '0 != m_uchDriveLetter' [File:
.\DeviceManagement\PnpDiskUtil.cpp, Line: 265]
[SERVICE: 0x1B4,17:45:44 INFO] CreateFile on interface path failed. Last error = 0x2
[SERVICE: 0x1B4,17:45:44 INFO] [1] Failed to open disk! Try #1
[SERVICE: 0x1458,17:45:44 INFO] [1] input #18 from src #389751
[SERVICE: 0x16C4,17:45:44 INFO] [MACHINE 1 INPUT #7] - (HDW) CheckDevNode
[SERVICE: 0x1B4,17:45:45 INFO] CreateFile on interface path failed. Last error = 0x2
[SERVICE: 0x1B4,17:45:45 ASSERT] Assertion failure: '0 != m_uchDriveLetter' [File:
.\DeviceManagement\PnpDiskUtil.cpp, Line: 265]
[SERVICE: 0x1B4,17:45:45 INFO] CreateFile on interface path failed. Last error = 0x2
[SERVICE: 0x1B4,17:45:45 INFO] [1] Failed to open disk! Try #2
[SERVICE: 0x16C4,17:45:45 INFO] [1] PHYSICALLY DISCONNECTED!
[SERVICE: 0x16C4,17:45:45 INFO] [1] input #9
[SERVICE: 0x1790,17:45:45 INFO] [MACHINE 1 INPUT #8] - (HDW) CheckDevNode
[SERVICE: 0x1790,17:45:45 INFO] [1] PHYSICALLY DISCONNECTED!
[SERVICE: 0x1790,17:45:45 INFO] [1] input #10
[SERVICE: 0x1B4,17:45:45 INFO] CreateFile on interface path failed. Last error = 0x2
[SERVICE: 0x1B4,17:45:45 ASSERT] Assertion failure: '0 != m_uchDriveLetter' [File:
.\DeviceManagement\PnpDiskUtil.cpp, Line: 265]
[SERVICE: 0x1B4,17:45:45 INFO] CreateFile on interface path failed. Last error = 0x2
[SERVICE: 0x1B4,17:45:45 INFO] [1] Failed to open disk! Try #3
[SERVICE: 0x1D8,17:45:45 INFO] [1] progress is now 0
[SERVICE: 0x1D8,17:45:45 INFO] [1] progress state is 0, Waiting to mount = 0
[SERVICE: 0x1D8,17:45:45 INFO] [1] input #11
[SERVICE: 0x16C4,17:45:45 INFO] [MACHINE 1 INPUT #9] - (HDW) CheckDevNode
[SERVICE: 0x1B4,17:45:46 INFO] CreateFile on interface path failed. Last error = 0x2
[SERVICE: 0x1B4,17:45:46 ASSERT] Assertion failure: '0 != m_uchDriveLetter' [File:
.\DeviceManagement\PnpDiskUtil.cpp, Line: 265]
[SERVICE: 0x1B4,17:45:46 INFO] CreateFile on interface path failed. Last error = 0x2
[SERVICE: 0x1B4,17:45:46 INFO] [1] Failed to open disk! Try #4
[SERVICE: 0x16C4,17:45:46 INFO] [1] PHYSICALLY DISCONNECTED!
[SERVICE: 0x16C4,17:45:46 INFO] [1] input #12
[SERVICE: 0x1790,17:45:46 INFO] [MACHINE 1 INPUT #10] - (HDW) CheckDevNode
[SERVICE: 0x1B4,17:45:46 INFO] CreateFile on interface path failed. Last error = 0x2
[SERVICE: 0x1B4,17:45:46 ASSERT] Assertion failure: '0 != m_uchDriveLetter' [File:
.\DeviceManagement\PnpDiskUtil.cpp, Line: 265]
[SERVICE: 0x1B4,17:45:46 INFO] <0x4> GetFormatType() returned unknown format 4
[SERVICE: 0x1B4,17:45:46 ERROR] ERROR!!! Empty Checkpoint!
[SERVICE: 0x1B4,17:45:46 INFO] <0x4> CItunesDevice::GetCheckPointData() failed
[SERVICE: 0x1790,17:45:47 INFO] [1] PHYSICALLY DISCONNECTED!
[SERVICE: 0x1790,17:45:47 INFO] [1] input #13
[SERVICE: 0x1D8,17:45:47 INFO] [MACHINE 1 INPUT #11] - (HDW) CheckDevNode
[SERVICE: 0x1D8,17:45:47 INFO] [1] PHYSICALLY DISCONNECTED!
[SERVICE: 0x1D8,17:45:47 INFO] [1] input #14
[SERVICE: 0x16C4,17:45:47 INFO] [MACHINE 1 INPUT #12] - (HDW) CheckDevNode
[SERVICE: 0x16C4,17:45:47 INFO] [1] PHYSICALLY DISCONNECTED!
[SERVICE: 0x16C4,17:45:47 INFO] [1] input #15
[SERVICE: 0x1790,17:45:47 INFO] [MACHINE 1 INPUT #13] - (HDW) CheckDevNode
[SERVICE: 0x1790,17:45:47 INFO] [1] PHYSICALLY DISCONNECTED!
[SERVICE: 0x1790,17:45:47 INFO] [1] input #16
[SERVICE: 0x1D8,17:45:47 INFO] [MACHINE 1 INPUT #14] - (HDW) CheckDevNode
[SERVICE: 0x1D8,17:45:48 INFO] [1] PHYSICALLY DISCONNECTED!
[SERVICE: 0x16C4,17:45:48 INFO] [MACHINE 1 INPUT #15] - (HDW) CheckDevNode
[SERVICE: 0x16C4,17:45:48 INFO] [1] PHYSICALLY DISCONNECTED!
[SERVICE: 0x16C4,17:45:48 INFO] [1] input #17
[SERVICE: 0x1790,17:45:48 INFO] [MACHINE 1 INPUT #16] - (HDW) Interface Removal
[SERVICE: 0x1790,17:45:48 INFO] [1] Got interface removed while in state 0, do nothing!
[SERVICE: 0x1790,17:45:48 INFO] [1] input #18
[SERVICE: 0x1474,17:45:48 INFO] [DevNodesChanged]
[SERVICE: 0x1474,17:45:48 INFO] [1] Progress state is 0, Waiting to disconnect = 0
[SERVICE: 0x1474,17:45:48 INFO] [1] input #19 from src #0
[SERVICE: 0x1D8,17:45:48 INFO] [1] input #19
[SERVICE: 0x16C4,17:45:48 INFO] [MACHINE 1 INPUT #17] - (HDW) CheckDevNode
[SERVICE: 0x1790,17:45:48 INFO] [MACHINE 1 INPUT #18] - (APP) Mountlock Mount
[SERVICE: 0x1790,17:45:48 INFO] [1] Begin Mounting...
[SERVICE: 0x16C4,17:45:48 INFO] [1] PHYSICALLY DISCONNECTED!
[SERVICE: 0x1790,17:45:48 INFO] [1] progress is now 2
[SERVICE: 0x1790,17:45:48 INFO] USB
[SERVICE: 0x1D8,17:45:48 INFO] [MACHINE 1 INPUT #19] - (HDW) CheckDevNode
[SERVICE: 0x1D8,17:45:49 INFO] [1] PHYSICALLY DISCONNECTED!
[SERVICE: 0x1790,17:45:49 INFO] FAILED
[SERVICE: 0x1790,17:45:49 INFO] [1] progress is now 3
[SERVICE: 0x1458,17:45:49 INFO] [1] progress state is 3, Waiting to mount = 0
The iPod updater logging file cannot be found.
While I'm obviously frustrated that 7.1 did not resolve my issue, I'll try hard to keep that frustration at bay and
will make myself available to help diagnose and correct this problem. Contact me directly via email if I can be of
assistance to Apple and Microsoft on getting this working.
multiple Windows XP XP Upgraded to Vista Ultimate
multiple Windows XP XP Upgraded to Vista Ultimate
Well, I found a workaround for my issue. It's described in this article:
[url="iPod not recognized correctly on Toshiba laptop"]http://docs.info.apple.com/article.html?artnum=300836[/url]
By disabling the "Sandard Enhanced PCI to USB Host Controller" in device manager, my iPod was correctly recognized and I was able to sync with iTunes. That's the good news.
The bad news is that: a) Windows warns me that my "device can operate faster if connected to a USB 2.0 port" - and the sync with iTunes runs slowly; b) if I reanable that USB device (as suggested in the Apple article, my iPod is no longer recognized.
For now, I'll just disable this device when I need to sync, then reenable it when done. But this is going to be a pain. I really don't consider this a fix. It's really annoying that the iPod is the only USB device that requires this kind of nonsense.
Looking forward to a "real" fix for this some time soon.
Similar Messages
-
Get thank you page but when I open itunes it says it wasn't intsalled properaly
I had itunes on my computer forever but it had been a little while since i updated the software. I tried updating it tonight and downloading the latest verison. I get the thank you page but when I try to open itunes, it states it wasn't downloaded properly. I have tried quite a few things from the support page with no luck at finding a solution.
What is the error message you get? A lot of users have been experiencing this, is this what you mean?
iTunes for Windows: Missing MSVCR80.dll
Troubleshooting issues with iTunes for Windows updates -
We are upgrading to apple 5s from android i have an ituns account. will i need anothe account for my wife. 2 apple phones how many itunes acconts Please Thank-you Moose in Utah
Hello mooseinutah, getting a new phone is always exciting! You will want to make sure to setup 2 separate Apple Id & passwords for each phone so that contacts & stored information are not merged between both devices.
WiltonA_VZW
VZW Support
Follow us on twitter @VZWSupport -
Disappearing Songs on iPod - Thank you Apple!
4000 songs gone, about 1 months of work ripping my CD Lib lost. Thank you Apple Engineers!
Background:
When I Rip a CD, I store temporaly the files on my PC HD, then I update the iTune Music List, then I synchronize the iPod. Afterward, I delete the file from my PC but keep the song names in the iTune libray list. They are flagged with an error "cannot locate the original file", but it has never been a problem, and so it is specified in the help on line.
iTune 5.0.1 Upgrade:
When I upgraded to 5.0.1, all the files on the Ipod with a file name in iTune Library that cannot be located on the PC HD, disappeared from the iPOD. I still have a 4000 songs list in iTune but no more files in the iPod. That is marvelous!
------I concur that you have identified a serious design flaw in the iPod / iTunes interface.
I encountered a similar disaster when I moved to a new machine (windows). I installed iTunes, connected my fully loaded ipod with all my songs, ratings, playlists, etc. and proceeded to connect to the iPod. I didn't notice the small print in the connection dialog box that comes up to tell you that the libary in iTunes did not match that in the iPod, clicked yes and the system overwrote all of my iPod information with 'nothing'. Several months of organizing and rating songs were lost.
Now, several months later, I have yet another disaster in the making. I have two profiles on my Windows machine (thanks to my local IT system afministrator), with 'My iTunes' library files created in both. For god knows what reason, both these files have been corrupted (e.g. lost my playlists, ratings, links to song folders and neither matches the configuration on my iPod!!!
The system has no ability to upload the config and song information from my iPod to iTunes, and all iTunes does is threaten to over-write the iPod. This will once again wipe out all of my information.
It seems to me that the Engineers at Apple need to change the linkage between iPod and iTunes giving the end-user more control to upload or download info from an iPod and to Merge the songs, lists, etc. -
SDK 3.0 now free! Thank you Apple!
Thank you apple for ceasing to charge 99 dollars to us plebes in order to access technical documentation and developer's tools for our ipods and iphones. It is much appreciated. I will need this forum less now that I can rely on authoratative documentation again..
And as I learn more, I might even shell out the big bucks for the spiffy wwdc iphone videos you just mailed me about. But before I do that, I intend to wade through the FREE CLASS on iphone development from Stamford available on Itunes U and taught by apple engineers. Thank you for that too.
It is these occasional delights which keep me a loyal apple customer. All of us techies can build a machine on the cheap for ourselves but we don't because we love your stuff.bob,
thank you for confirming what i said. i feel a bit less loopey after julian corrected my letter of gratitude.
as far as the nda goes, i think almost everybody at devcon has signed an nda anyway to use a preview of something even if it is safari. Yes, I take it seriously, btw. Not sure how it related to the issue of charging a hundred bucks to look at documentation. It sure put a lot of guesswork into upgrading the os because outsiders couldn't know what they were getting or how well it might work for weeks after the introduction.
For instance I did not know that the os natively handles files from .numbers and .rtf-- there are tons of stuff I can transfer into the ipod as spreadsheets without buying 5 dollar apps to track my gas mileage,eg. And I will stop printing my nisus writer documents as pdfs to read in the ipod touch. -
I got a new PC and set up my iTunes library. Everything transferred from my iPad--music, apps, books. HOwever, my podcasts did not. Any idea how to transfer all of my podcasts from my Ipad to my new iTunes library? Thank you very much. :-)
If the entire iTunes folder was copied from the old computer to the new computer, then it simply works.
You can also try unsubscribing from the podcast and then re-subscribing.
There is no option to transfer media from an iDevice to a computer. -
A Cool iPhone Story Thank You Apple.
All Apple:
We have a great story about a iPhone used by our one of our online instructors (tech savy mom with two kids) using her iphone to respond to online questions, check homework, and to manage students WHILE walking the kids in the stroller, cooking, or nursing!
The cool thing is that it enables her to manage her life and kids easily. The iPhone has improved her quality of communication and enables her to adjust her on-demand priorities including work.
We are an international non-profit educating the world about renewable energy and green living.
Dynamite testimony to great work. Thank you Apple.Bee , you are so right that most people only post when things go wrong not right. Which made me think about the Apple Store in Charleston, SC. I have never had a bad experience and besides buying my iMac there (which was a really good experience as it took us several trips to decide and they were really helpful) I have had a number of 1:1's and I think one trip to the genius bar which resulted in a new mouse. Everyone I have dealt with there has been respectful and helpful. At least with those visits you do get a chance to provide feedback.
Nice to post these kinds of comments now and then too.
laverne's mom -
Thank you Apple store in Philadelphia for your royal service! I dropped my new iphone and damaged the front glass, and it was replaced with a new phone as a one time courtesy. I am enamoured with their courtesy and kind service there. The trip to the Philadelphia store was a pleasing experience. A big thank you to all the fine rep's at that location....thank you!
Bee , you are so right that most people only post when things go wrong not right. Which made me think about the Apple Store in Charleston, SC. I have never had a bad experience and besides buying my iMac there (which was a really good experience as it took us several trips to decide and they were really helpful) I have had a number of 1:1's and I think one trip to the genius bar which resulted in a new mouse. Everyone I have dealt with there has been respectful and helpful. At least with those visits you do get a chance to provide feedback.
Nice to post these kinds of comments now and then too.
laverne's mom -
Recently purchased my first Apple product (ipod touch) and am needing to know how to transfer music from other ipods and other itunes accounts. Can this be done? I have plugged in another ipod into my new itunes account and it will not let me transfer the music that it contains into my new account. Any/all help is much appreciated. Thank you!I have no music in my itunes account yet. I am trying to transfer music from friends' accounts and their ipods/playlists.
-
I own the iPhone 4s and was quite happy with it, using the 5.1 or whatever iOS version. After the release of iOS6 I was curious, so I upgraded to 6.0.
+ DID NOT notice ANY usefull
- wifi problems (often doesn't connect to my own wifi, never had such problems before with iPhone)
- battery discharges VERY quickly
- Safari freezing often when connected via 3G (never before)
- Useless maps
- Missing the old built-in youtube client, new youtube app can do nothing
- Passbook has no use in Czech republic (don't miss this option though)
- much worse enviroment of AppStore and iTunes
Simple question to Apple or anyone who can help - How to downgrade back to iOS5.something? I don't want to wait until Apple fixes their stupid mistakes (why don't they try if new system works fine before releasing it?), I want to USE my phone, now I have phone mostly without wifi or 3G, discharging quickly etc. etc., this way I could easily have some old phone, which i'd use just for calling and messaging.
Thank you very much in advance for any help!I am not saying anyone forced me, I am trying to find a solution. I could survive the enviroment (ok, let's say it would be just ME who it bothers), but wifi, battery, maps? That must bother everyone, right? I am not some crazy person who just LOVES apple and everything they do, I like their products, but how can I be happy with suddenly terrible battery and wifi and safari crashing? Is there some way to contact apple directly?
-
I just purchased my first MAc and was wondering if ther eis an easy way to transfer my iTunes library from my old PC? Thank you for any advice...
iTunes: How to move [or copy] your music to a new computer [or another drive] - http://support.apple.com/kb/HT4527
do not confuse moving your whole folder and library with moving just media files as in
iTunes for Mac: Moving your iTunes Media folder - http://support.apple.com/kb/HT1449
Quick answer if you let iTunes manage your music: Copy the entire iTunes folder (and in doing so all its subfolders and files) intact to the other drive. Start iTunes with the option key held down and guide it to the new location of the library.
Macworld - How to transfer iTunes libraries between PC and Mac - http://www.macworld.com/article/46248/2005/08/shiftitunes.html -
Could apple send me an iPad air. All my friends are making fun of me because I'm stuck with the old device and no phone. I've had app problems with apple before so I think that it would only be fair to get a newer device. Thank You Apple
First we aren't Apple just normal users just like you.
Second provide Apple a feedback or send them a mail.
Third they will never send you a free iPad Air.
If you want one you have to buy it. (go for refurbished if the device is too expensive) or look for special prices.
Contact iTunes support if you have a problem with an App. -
Thank you Apple!!! RAM-üroblem in older PB
hy,
i wanted to give my pb a christmaspresent, 2 gb ram! now there is just 1 gb insind (1x 1gb).
but i realized that i own a pb, that has the known ram-slot-problem. there is/was the mainboard-replace-recall.
i got in contact with apple and the said: "no, we are not changing going to fix the problem for free". the reasons: the warranty is finished (?) since 1,5 years and the serialnumber is to old, the number does not belong to the definded numbers of recall-project.
great, apple! thank you. can you tell me how i should find a problem like this during the warranty-time, if i dont want to buy a second ram-module? the number is correct you say, but the symptoms are the same like with the pbs with the correct number... hey, i dont trust you, if you say there are no significant other ram-problems is this building-series.
sorry, but this is bad, too bad, apple! grrrrrrrrrrrr....
claus
pb g4, desktopp g4 Mac OS X (10.4.8)Es tut mir leid. But this is a problem that is well published on Discussions:
http://discussions.apple.com/search.jspa?objID=f1035&search=Go&q=lowerramslot
There is an online petition as well. http://lowermemoryslot.editkid.com/
This board though is not the place to rant. Check the Terms of Use on the right. What you can do is see if one of these places will repair your logicboard for less as some do offer international based repairs:
http://www.dttservice.com/
http://www.powerbookresq.com/
http://www.microdocusa.com/
http://www.macspecialist.com/
http://www.techrestore.com/
Good luck! -
Need List of iTunes versions. Thank you
I realy need to know which version of iTunes works with iPhone version 3.0.1. i must download it ASAP. thank you
p.d. i believe I need the version just before iTunes 9, but i am not sure.thanks dave.
do you know where i can download that? and what does the x mean? -
Cannot download iTunes to PC with Windows XP and service pack 3. When I hit "download now" it goes stright to the "thanks for downloading" screen but downloads nothing.
I can't answer that. I'm just a user. Apple makes it decisions and does not share that with anyone here as you well know. Apple has also stopped supporting syncing contacts and calendar with the latest version of OS X, Mavericks. Users have to use iCloud. Many are not happy about that. Let Apple know how you feel here: www.apple.com/feedback and click on the appropriate link.
Maybe you are looking for
-
Condition value in billing not coming properly.
Hi All, We have an issue wherein the condition value in billing document is not coming properly. When qty is multiplied by the price the value should come as 208.04 ( 54.51 * 4 qty ), but the condition value is coming as 16.77. We checked but could n
-
Can Performance be effect by setting db_file_simultaneous_writes to high
Today we set the parameter db_file_simultaneous_writes to high from default to 32. db_writer_processes = 4 db_block_lru_latches = 8 disk_async_io=TRUE (we use rawdevices) number cpu's = 8 The disc util is 100% on the index area. There are 14 process
-
How do I stop Mail from cc'ing me when I "reply all"?
The latest update (10.9.2) has fixed nearly all of the Exchange server connection issues reported in Mail by quite a few people. Now I can send attachments over 200 kb. Wow! What a step forward in personal computing that is! However, there is still o
-
Need to use production schedule in OPM without ASCP,APS and VCP.
Hi Folks, Pls suggest me the options to work on PS for OPM in R12 without using ASCP,APS and VCP.Client is not interested to go for ASCP.I just need to run the schedule and show him how the alternate resource works.Kindly throw me the options which w
-
IMac / 10.7.5 serious boot issue with OSX (neither with Bootcamp nor with Recovery)
Hey guys, I'm a bit feeling low. I was working on my iMac and wanted to restart my device. But since then nothing's the same. It gets stuck on grey screen with spinning circle. Here is what I tried so far: 1. Tested to boot into Bootcamp (Win7) - it