ITunes 7.3.1 under VISTA causes DVD/CD driver conflicts or blockage !!!!!!!

After installing iTunes under VISTA I noticed that both of my DVD/CD drives were missing. Device manager shows a conflict or blockage causing the drivers not to start.
I tried iTunes 7.3.1 on another PC with VISTA and it did the same thing. I had to remove iTunes since it basically disables by DVD and CD drives. Any ideas?

Actually everything is working just fine after I had
uninstalled iTunes 7.3.1. Oh, I didn't have error
code 31 but just for your information it was 10.
Please don't give bad advice to people or perhaps to
some that don't even know what regedit is or will
even do for that matter. Apple should be able to
put together a script that will get the job done
correctly without having the enduser try a dangerous
tool.
I love how you're asking for help, and then refusing the help provided. Regedit is complex, but that article goes through it step by step, and even gets you to export the specific registry tree that you will be working on, so you can set the registry back to how it was before.
However, the regedit fix that was mentioned earlier would be the easiest thing to go through. If you go through the steps and it doesn't work, try going through the exact same steps again, except skip the step where is says to enter 'GEARAspiWDM' in the UpperFilters. If you just leave UpperFilters blank, and restart the computer, the CD drive should re-appear, and iTunes should work (but give you a message saying that you'll be unable to import or burn CD's... although most of the time you still can anyways). If it doesn't work, you can always import the registry tree back to how it was before, and close out of that scary regedit program.

Similar Messages

After downloading itune to my dell computer (with windows vista), the DVD RW drive is disabled. The device status shows "device can not start (code 10)" Any suggestions? Thanks.

after downloading itune to my dell computer (with windows vista), the DVD RW drive is disabled. The device status shows "device can not start (code 10)" Any suggestions? Thanks.

additional info.
I have found the correct error definition in english.
"can not start the device (Code 10)"
I have updated my bios to the latest version.
I have just tried to uninstall all USB-drivers, and reinstall them.. Still no luck
I have tried to uninstall and reinstall all webcam drivers - no luck

How to install iTunes so that it doesn't effect DVD-CD drive drivers on PC

I have a new Dell laptop Inspiron 1525 that I installed the latest version of iTunes on. When I installed iTunes it knocked out my DVD-CD drive. Dell techs helped me to reinstall drivers for my DVD CD drive - which then worked, but, this corrupted iTunes & registry so that CD import and burning drivers were lost. Got a window message upon starting iTunes to this effect and instruction to reinstall iTunes. Reinstalled iTunes and lost my DVD - CD drive again! Dell helped me to get DVD CD drive back again, but I had the same trouble with iTunes again. Does anyone know how I can get my iTunes and my DVD-CD drive to get along?

how about changing the drive letter for the DVD drive? Right click My Computer, goto Manage, then select disk management. change the drive letter there. bear in mind that any programs that would call to the DVD drive will get confused since you changed it's drive letter but you can always point it to the right drive.

Itunes still does not recognize my cd/dvd writer drive Apple Support Forum

After following the instruction in the Apple Support Forum, by reinstalling iTunes, accessing REGEDIT and removing the lower filter key (the upper filter key was never there to begin with) and rebooting, iTunes will still not recognize either of my cd/dvd rom/writer drives. The drives work perfectly fine for importing and burning to using Real Player and Windows Media Player. I tried the repair function in the control panel for iTunes and also updated the firmware and driver of the cd/dvd roms and still nothing.
Does anyone else have any other ideas? I ran the diagnostic and here is what turned up:
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
HP Pavilion 061 ED842AA-ABA M7250N
iTunes 9.0.2.25
QuickTime 7.6.5
FairPlay 1.5.23
Apple Application Support 1.1.0
iPod Updater Library 9.0d11
CD Driver 2.0.7.5
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.6.0.32
Apple Mobile Device Driver 1.45.0.0
Bonjour 1.0.6.2 (118.5)
Current user is an administrator.
The current local date and time is 2010-01-24 13:28:22.
iTunes is not running in safe mode.
Video Display Information
RADEON X300 Series
RADEON X300 Series Secondary
** External Plug-ins Information **
No external plug-ins installed.
iPodService 9.0.2.25 is currently running.
iTunesHelper 9.0.2.25 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.
** CD/DVD Drive Tests **
No drivers in LowerFilters.
No drivers in UpperFilters.
Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the “Add or Remove Programs” control panel.

(the upper filter key was never there to begin with)
There's some advanced advice in the following post on creating the UpperFilters entry:
http://discussions.apple.com/message.jspa?messageID=8081513#8081513
With an UpperFilter enty in place, do you get recognition again?

Quicktime 7.2 under Vista x64

I am using iTunes 7.3.1 under Vista x64 Ultimate with no issues. However, Quicktime 7.2 doesn't work very well.
When I open .mp4 vidoes which run fine under Windows Media Player, Quicktime Player seems to stubmle.
I get the following errors:
-The video screen turns green
-Video stutters
-Audio seems to play ok
I am running on an AMD 3800 x2 with nVidia 7900GTO video card (using latest WHQL video drivers from nVidia).
Are there known issues with Quicktime with Vista x64?

I have the same issue with QT running on Vista. The new version of QT that just came only made things worse!!! Now the tv shows I purchased from iTunes shuts iTunes down when I try to view them. At first, I was getting the green screen, video stuttering, etc.
I tried ALL the recommended fixes:
- Changing the settings in QT to take off Direct3D
- changing the settings in QT to "safe mode"
- Updating my Nvidia graphics card driver
- Going into my bios to ensure my hard drive was not using the RAID array
- Uninstalling QT and reinstalling
This is DEFINITELY a QT (Apple) issue. They simply do not support Vista. I have already stopped purchasing video media on iTunes until QT is updated to run smoothly with Vista.
All that to say... you can search discussion boards all you want, but there is no real fix for QT to run smooth video (audio is OK) in Vista.
AMD Athlon 64 X2 Dual Core Processor 3800+ 2.01 GHz w/ 2Gigs RAM Windows Vista 80 Gig Video iPod
AMD Athlon 64 X2 Dual Core Processor 3800+ 2.01 GHz w/ 2Gigs RAM Windows Vista 80 Gig Video iPod

Solution for CD DVD Matshita driver or other with Vista and itunes

Hi all,
I searched the answers everywhere, all around the websites. The problem was always there. If I didn't have the error message in itunes my dvd-cd driver was wrong and if I change the parameters in registry, my dvd-cd driver worked correctly in windows but not in itunes. I have a Matshita cd drive and Vista.
After 8 months, I found the solution yesterday. I did the changes and WOW all is OK now. Believe me, this is THE SOLUTION and I'm very happy.
You must do the changes the registy with regedit (see other answers for the upperfilters in registry) but after this change it is VERY IMPORTANT that you follow this ...
Go to this website and follow the instructions for the file AFS driver or read the complete solution.
http://www.gearsoftware.com/wiki/index.php?title=CD/DVDdrives_disappear_after_installingiTunes
Here the complete explanation:
Summary:
After installing a GEAR Software or a GEARWorks GEAR Powered Product (such as Apple iTunes and Norton Ghost) on Vista, the CD/DVD drives disappear in Windows Explorer and the installed software is unable to detect any CD/DVD drives on the system.
Discussion:
After investigating this issue, we have determined that the issue is being caused by the presence of the Audio File System (AFS) driver from Oak Technologies.
The AFS driver adds CD recording functionality to certain versions of the following software:
* HP Memories Disc Creator
* Liquid Audio
* Portal Player
* Oak Technology SimpliCD
* Broderbund's Print Shop version 20
It appears that the AFS driver does not meet Windows Vista driver signing requirements and thus is not compatible with Vista. As a result, the AFS driver prevents the GEARAspiWDM.sys driver from functioning correctly resulting in CD/DVD drives ‘disappearing’ in Windows Explorer and applications using the GEARworks API, such as Apple iTunes and Norton Ghost.
Solution:
Disabling the AFS driver appears to resolve the issue.
This can be done by renaming the afs.sys driver file in the C:\Windows\System32\Drivers directory to afs.txt and rebooting the system. After the reboot the CD/DVD drives should re-appear in Windows Explorer and be available in GEAR and GEARworks powered product (such as Apple iTunes and Norton Ghost).
Note that disabling the AFS driver may result in the loss of the CD recording functionality in the above mentioned software that uses the AFS driver.

Are you able to even edit the registry key? The problem I had -- and many others, I've learned -- is that for some reason iTunes and/or QT locks down certain critical registry keys. So even if I'm logged on as an admin I can't change them.
I posted a possible solution -- at least it worked for me:
http://discussions.apple.com/thread.jspa?threadID=1358116
Good luck!

Tecra M4 - DVD drive doesn't recognize any disk under Vista

Hi,
after the installation of Vista my dvd drive doesn't recognize any disks !
No upgrade from XP! It was a clean Vista installation.
I found several links about the registry entries upper and lower filter this entries doesn't exist in my registry under the class CDROM.
I tested the drive under XP it works fine and recognizes everything.
Drivers are correctly installed no problems in the device manager is prompted.
So i have no idea how to get it working, seems to be a Vista problem
Could any one help me ? I'm really frustrated about this
Thanks for your help

Maybe this helps:
- Remove the CD/DVD drive from the device manager.
- Then access the registry and remove the Upperfilters and Lowerfilters values completely from the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
- Then reboot the notebook
But what happens exactly? What disks are not recognized?

ITunes under Vista won't delete my songs

Hey guys.
I've recently updated to Windows Vista, and I'm running iTunes 7.3 with an iPod Nano.
Previously on my XP machine (with some ancient iTunes, 7.1 maybe?) I was able to select a track in my library, and either hit the Delete key or right-click and select the Delete option. This would spawn a dialogue - do I want to keep the files, or move to recycle bin (or cancel)?
Now under iTunes, when I delete a file, that dialogue is not there anymore, and deleting a file only removes it from the library view, rather than from my hard drive.
As an added piece of information, I was able to upgrade a purchased song to iTunes Plus. When you do this, there's a dialogue of similar nature offering to move the old file to the recycle bin or to keep it. This dialogue appears, but when selecting recycle it does no such thing
It's worth noting that all my music is in my iTunes Music folder, not anywhere else. I understand there can be a problem where if your music is not stored with iTunes, it won't delete the files. I don't believe this applies to my situation.
I only really noticed this by happenstance, and now I have my music collection full of tracks I don't want anymore, but no effective way of getting them back in. Why is this?
Well, that's peculiar thing #2. Previously I used to be able to just re-add my iTunes music folder, and iTunes would helpfully trawl through and add music in, ignoring tracks that already exist. It no longer does this - you can add the folder, but it creates a duplicate for each song that already exists. These duplicates are unrated with no previous play information - it's as if iTunes doesn't agree that they're the same track.
I'm wondering if these problems are related - if iTunes in some way is able to play my previous library just fine, manage ratings and so on, but is in some way confused about whether they're actually in the iTunes folder. XP and Vista have different file paths (C:\Documents and Settings\ in XP, C:\Users\ in Vista)... would this have something to do with it? I suspect that there's a Junction (like a hard link, but in Windows) in place to redirect C:\Documents and Settings\ to C:\Users\, but this behaviour is not unversally supported cleanly.
Is there a way of editing my library details to include the correct pathname if that's the problem?
Man, sorry about the long post But it's really bugging me, and obviously I don't want to have to re-add and re-rate 22 days of music...

Ok I think I fixed it
http://docs.info.apple.com/article.html?artnum=93313 describes that you can gank the binary file, and re-import using the XML document.
The trick is of course to:
1. Close iTunes
2. Gank the binary file
3. Search and replace the music locations in the XML
4. Start iTunes
5. Import the XML file
This works, but there are some caveats (need to resynch the iPod, etc.). But yay, my files are once again being deleted.

ITunes 7.1 causes DVD drive issue?

I upgraded to 7.1, after which my computer stopped recognizing my DVD drive. Updating drivers did nothing, so after much frustration I rolled back to a checkpoint established before I installed iTunes and the drive works again!!! Anyone else have a similar problem???

I upgraded to 7.1, after which my computer stopped recognizing my DVD drive.
usually, that sort of thing is associated with a device filter conflict in the registry. (although it usually doesn't hit Toshibas ... Packard Bells from the UK are most commonly hit by it.)
the following document may be of some help with that:
iTunes for Windows: Troubleshooting CD issues caused by device filters

How can I load itunes and not lose my dvd-rw drive using widow vista?

I have downloaded iTunes to my windows Vista and lost my dvd-rw drive. Is there a fix for this?

Could you post your diagnostics for us please?
In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
... and click "Next".
When you get through to the final screen:
... click the "Copy to Clipboard" button and paste the diagnostics into a reply here. (Use your Ctrl-V keyboard shortcut to paste.)

Lenovo 3000 N200 Laptop (0687-75B) has no DVD-RW drive detected under SATA in Vista Ultimate.

I use the Windows Vista Ultimate DVD (with Auto-activation) to install OS on the Lenovo 3000 N200 Laptop, however, no DVD-RW drive after successful OS installation. I have try both compatibility or AHCI mode but the same result occurs. (Both Windows updated and Lenovo update OK)
When I install Windows Ultimate with choosing internet activation, DVD-RW drive can be found.
Anybody has idea?

Hi Duck3,
Thankyou for the website. I actually went on this one: http://www.laptoprepair101.com/laptop/2006/02/22/troubleshoot-fix-laptop-video-problems/
Check out the Laptop LCD screen is solid white color example. This is what happens to my screen and sometimes the 2nd example happens also. I'm also thinking its the cable because whenever it does happen, I find that adjusting the position of the lid (opening the lid and closing the lid) fixes the problem. Also, one example on the other website said to try touch around the borders of the screen and see what happens - Touching around the borders does nothing.
I'm thinking cable.
I will try replace the cable after I buy new hinges and let you know how I go.
Thanks,
Dean.S
Lenovo 3000 N200 0687-A11: T5450(1.66GHz), 2GB RAM, 120GB 5400rpm HD, 14.1in 1280x800, Intel X3100, CDRW/DVDRW, Intel 802.11agn, Bluetooth, Modem, 10/100 Ethernet, Fingerprint reader, Camera, 6c Li-Ion, Windows 7 Ultimate!

Slllllooooooooowwwww iTunes boot-up under Vista Home Basic

I've just installed iTunes on a laptop running Vista Home Basic. The computer is less than a year old and has generally fast performance. But iTunes takes about 15 minutes to run after its icon has been clicked. At the moment, here about 10 minutes after clicking the iTunes icon, Windows' Task Manager shows "iTunesHelper Module," "iTunes.exe," and "iPodService.exe" running as "Processes", but there is no Application showing, and of course, no functionality yet. Sometime in the next 5 or 10 minutes, iTunes will finally show up on the screen and become functional. Ideas? Thanks.
JL

You could try uninstalling and re-installing iTunes.
This article will walk you through removing iTunes and its components: http://support.apple.com/kb/HT1923?viewlocale=en_US
Be sure to remove all four components, not just iTunes. Good luck!

"Add Folder" fails to find network servers under Vista

I've got a samba file server on my network, with all my music. I want to manage my music library myself, not with iTunes. This is all working fine with my old PC (running Windows XP).
I just upgraded to a new PC, running (32-bit) Vista. I've also got the latest iTunes (7.6.0.29). On the Vista desktop, when open the Network icon, I can see (and browse inside) my samba file server(s). I've also got desktop icons that are aliases or network folders to subdirectories in the file share.
In iTunes, if I do File->Add File To Library, I get a file browser which lets me explore the Network section and get to my file servers. But that's only a single file at a time.
Obviously, what I want is to File->Add Folder To Library. And this worked fine in iTunes with my old PC under XP. But now in the new PC, under Vista, nothing from the network shows up. The (very different) "folder browser" claims to be showing the desktop, but none of my network folders that are on the desktop appear there. There is a line for "Network", with a triangle to open it. But click on the triangle, or double clicking on the Network label, causes a brief pause, and then nothing shows up underneath (and the triangle disappears).
Is this a bug in iTunes under Vista? Is there any way to add a network music folder to the iTunes library in Vista, the way I used to in XP? I certainly don't want to add a single song at a time for hundreds or thousands of songs!
Thanks,
-- Don

Nope, no luck.
I go to iTunes, then File->Add Folder To Library. In the dialog, the top entry is Desktop. The third subentry is Computer. I open it, and see only my local drives, no network drive:
+> Computer
+> Local Disk (C:)
+> Recovery (D:)
+> Linux Shared (E:)
+> DVD RW Drive (F:)
+> Removable Disk (G:)
+> Removable Disk (H:)
+> Removable Disk (I:)
+> Removable Disk (J:)
That's it. (I've got one partition share with a Linux system in dual boot; the last four "Removable Disk" partitions are a 15-in-1 media card reader.)
As for "network drives mapped to a drive letter", no I guess I don't have that. What I have is that I can browse the Network icon, which explores the Windows domain and finds my file server on the LAN. And I can explore through those subdirectories. And I can create a shortcut on the desktop to any one of them, and if I later reboot and doubleclick on the shortcut, I get directly to that subfolder on the remote samba file share.
So ... just for kicks I tried your suggestion. On the desktop, I did a "map network drive", and bound Z: to the same samba folder, and asked it to reconnect on logon. And wouldn't you know it, you're right: the Z: drive now appears in the Computer folder on the desktop, and indeed shows up in the Computer folder in the iTunes dialog box.
I still am convinced that iTunes has a bug, and it is still the case that clicking on Network in the Add Folders dialog never gives any choices, whereas exploring the Network in any other manner shows all my file servers.
But I'll give you credit: you've provided me a workaround. Much thanks!

ITunes Backup trying to burn to wrong DVD burner

My MacBook Pro has a built-in DVD writer (which I have not had success using lately) and I also just purchased a Samsung SE-S084D External USB DVD Writer, because of my trouble burning DVDs with the internal drive.
I've got the Samsung burner connected and when I insert a blank disc, I get the pop-up from the OS that asks if I want to launch Finder, iTunes, etc. I can burn files to the drive from Finder (at 6X) just fine. iTunes however...
I have iTunes 10.1.1 (4). I go to File | Library | Back Up to Disc... In the window that comes up, it lets me choose one of the two DVD burners:
MATSHITA DVD-R UJ-857E
TSSTcorp CDDVDW SE-S084D
Clearly the first is the internal drive and the second is the Samsung USB external drive.
If I set it to the second one (the external drive), then iTunes gets stuck on "Please insert a blank disc...". I've tried ejecting and reinserting the disc, inserting the disc before starting iTunes, etc. Nothing works. Then on a whim I wondered if it was really using the drive that I told it to use. So I tried to do another burn to the EXTERNAL drive and when it said "Please insert a blank disc...", I put a disc in the INTERNAL drive. Voila! The message went away and iTunes proceeded to attempt to burn using the internal drive, which failed in a minute or two (which is the reason why I bought the external DVD writer in the first place!).
I tried many times and even though I choose "TSSTcorp CDDVDW SE-S084D", iTunes keeps trying to use the internal drive. Then I wondered if iTunes perhaps was displaying the wrong labels for the drives, so I tried to instead selecting "MATSHITA DVD-R UJ-857E", hoping that iTunes would use the external drive. No dice. iTunes still used the internal drive. By the way, the Samsung shipped with the TS00 version of the firmware - I upgraded the firmware to version TS01 (the latest), but that didn't help with my iTunes problem.
So it seems to me that I have stumbled on a bug where iTunes DVD burning doesn't work properly on a system with multiple DVD writers. In the GUI, it offers a choice of DVD writers, but this seems to have no effect.
Can anyone verify this?
I suppose if I get desperate, I could try opening up the MacBook Pro and disconnecting the cable from the internal drive, on the hope that iTunes would then only one see DVD writer and would hopefully not get confused. That's pretty extreme though and I'd rather not open up the computer just to test out a theory.
Known issue? Can anyone verify this? Any other ideas for a software method for convincing iTunes to use the external DVD writer?
Thanks in advance!
-Marc

I use the console to watch for errors when burning CDs. The console can be found in the utilities directory under applications. I also use the system profiler to see if it reports the second drive seeing the empty disk, however your comment about being able to write playlist info says its seeing it and writing to the usb disk.
It maybe that iTunes doesn't support the USB DVD drive you have, or try moving to another USB port, preferable a high speed port, usb2. Again watch the console for messages being reported during the burn, buffer under or over runs, or read/write errors.
For the internal drive issue, either a bad or broken drive. One last thing to check is disk space, make sure it has more than 10% of free space left. If the drive is close to full, it could cause similar issues as you report.
Good luck

I am trying to reinstall iTunes on my PC (Windows Vista) and download stalls at the end and message reads "The procedure entry point kCMByteStreamNotification_AvailableLengthChanged could not be located in the dynamic link library Core Media.dll"

I am trying to reinstall iTunes on my PC (Windows Vista) and the download stops just before completion with the following message: "The procedure entry port kCMByteStreamNotification_AvailabileLengthChanged could not be located in the dynamic link library Core Media.dll" Also "error 127. Any suggestions?

Okay. Trouble at the "publishing production information" stage also suggests trouble with Apple Application Support.
Let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
Does it install properly for you? If so, does iTunes launch properly now?
If instead you get an error message during the install, let us know what it says. (Precise text, please.)

ITunes 7.3.1 under VISTA causes DVD/CD driver conflicts or blockage !!!!!!!

Similar Messages

Maybe you are looking for