ITunes 7.3 crashes upon opening Music Store

i need to use the music store but it crashes iTunes as soon as it appears to open.

Quit iTunes. Go to User Name>Library>Preferences. Locate the file com.apple.iTunes.plist. Move that file to the desktop. Reopen iTunes and it will be like the first time you click on it but your file is not going to be gone.

Similar Messages

Getting error in iTunes 7 when trying to open music store =(((((

When trying to open the music store in iTunes 7 I get this message: "iTunes could not connect to the Music Store, Make sure your network connection is active and try again" Help would be appreciated.

most commen thing will be your firewall
when you updated itunes your firewall will come up telling you that the program has been modified and needs you to allow it again to connect
therefor check your firewall disable it to start with then try reconnecting then if that works you can enable your firewall and look in the prog application list to add or allow itunes to work
this also includes disabling the windows firewall (found in the control pannel of windows xp with sp2 only)

ITunes on my iPhone 4 running iOS7 crashes upon opening,

I have an iPhone 4 running iOS7. With the last update my iTunes crashes upon opening. The app store and other Apply apps do not. Please assist.

Befor Restoring the whole phone, try the following:
Settings > General > Reset > Reset All Settings
This deletes all of your preference settings, returning them to the defaults. It will not erase any of your data or apps.
Hope this helps.

ITunes crashes upon syncing music to iPhone 3GS iOS4

I recently bought an iPhone 3GS and upgraded it to 4.1. Whenever I try and sync my music, iTunes will crash - I get the "iTunes has encountered an unexpected error and has to close" message, with the Windows report screen popping up and all that. This is only when I sync my music - applications and contacts sync fine (I do not sync videos/photos/voicemails so I have those all unchecked). I only sync one selected playlist (not my whole library).
I am using iTunes 10, running on Windows XP. I have uninstalled and reinstalled numerous times (including downgrading to 9.2 at one point) but I continue to get the same result - iTunes crashes upon syncing music. I just did a fresh restore, and this has not fixed the problem.
I have tried splitting up my 550 song playlist that I normally sync to my iPhone, but when I did this (it was only about 250 songs) iTunes crashed again towards the end. It has been crashing whether or not I have the "Convert to 128 kbps AAC" checked or not. It crashes somewhere in the middle of "Copying X out of X."
Note As of typing this, I successfully synced a separate 58-song playlist WITH "Convert to 128 kbps AAC checked." However, I then tried to sync a different 61-song playlist WITHOUT that checked and iTunes proceeded to crash. After this, I tried syncing the 58-song playlist again WITHOUT the Convert checked and it synced perfectly without crashing.
Recap:
Playlist #1 (550 songs) - Crashes WITH OR WITHOUT convert checked
Playlist #2 (58 songs) - Syncs perfectly with or without convert checked
Playlist #3 (61 songs) - Crashes without "Convert..." checked (have not tested with "Convert..." checked, it's late and I have to head to bed soon and I want to get this post up).
Considering this information, would it be reasonable for me to assume that it's some of the songs in my library that are making iTunes crash? If so, how the heck am I supposed to figure which songs are causing this? I really hope I do not have to sit here as iTunes syncs and watch our for every song it crashes on...
Does anyone have any suggestions? I've scoured these boards but I haven't found anyone with the same situation as me, and thus no answers.
So frustrated. Even my old iPhone 2G on OS 3.0 syncs my music perfectly!!

I am back to attempting to sync my music. iTunes continues to crash on certain songs, however I have also noticed another problem - each time I attempt to sync my main playlist (after deleting the song it crashed on last time), it will say Copying X out of like, 96 or some number that is nowhere near the real count of songs on the playlist.

Why does itunes crash upon opening after the software update?

Why does itunes crash upon opening after the software update? Everything worked fine until I decided to update this morning and as soon as the computer rebooted, the error message appeared. Is there anything available to fix this?

I answered the same question in a similar post. It's all to do with the wireless sync.
I used the following method to stop iTunes from constantly restarting -
Open task manager
Select the 'Processes' tab.
Look for 'iTunesHelper.exe'
Select 'iTunesHelper.exe' then click on 'end process'
Hope this helps.

Safari, Mail and Software Update crash upon open after S/U 2006-004

After installing the latest Security Update, Mail, Safari, and Software all crash upon open. nother strange this is that when I do a FIND on Safari, it seems to be in the Root "/" directory. The only way that we can get onto the inter is by using IE. I have also tried to create another user to see if that helps, but Safari just shows up as a "?" in the dock. When I goto applications, and open it there, it still crashes under the new user. Itunes will successfully go to the Music Store.

I reloaded the Mac OS on the mac that was having the problem.

"iTunes could not connect to the Music Store" Error Message

Hello all,
I finally got my script running correctly and I can see the front page of my iTunesU site(Yay!). But I am getting an irritating error message, and what is unusual are the circumstances under which I see the error message and the circumstances under which I do NOT see the error message. Allow me to elaborate.
Scenario #1
I have iTunes open on my computer. I go to the login page I created on my school's website and login. I watch as the "Music Store" page on iTunes gives way to the front page of my iTunesU site. Perfection! This is the behavior I want!
Scenario #2
I DO NOT have iTunes open on my computer. I go to the login page I created on my school's website and login. I watch as iTunes begins to open and then spits out this error message:
"iTunes could not connect to the Music Store. An unknown error occurred. Make sure your network connection is active and try again."
There is also an error number attached to the error message but it changes from time to time with no explanation. Here is the strange part. If I just hit "OK" on the error message my iTunesU site opens fine.
I've tried this on my home and work computers and a friend's computer and the behavior is the same. Moreover I surfed over to the Stanford iTunesU login page: http://itunes.stanford.edu/ and I get the same behavior(which pretty much rules out in my mind that it is a problem with my script).
I guess it isn't a huge deal. Worse comes to worse we can tell the students and faculty, if you see an error message from iTunes just hit "OK". But I'm rolling out this slick new iTunesU site and this error message is like a scratch in the paint job. Plus my boss is looking over my shoulder like "what's that error?" and it is starting to detract from the computer whiz kid image I've worked so hard to cultivate
My possible suspects are:
iTunes - (Went over to the iTunes discussion board and a lot of people report similar error messages when trying to get into the Music Store but I couldn't find anyone who said hitting "OK" made it possible to proceed)
My script -(seems unlikely since Stanford has the same problem)
The configuration on the computers I've tested it on - (But I've tested it on three different computers!)
iTunesU - If this is the problem I'm hoping you people can help me.
So has anyone else experienced this?
Try to login into your iTunesU page with and without iTunes already open. See any error messages or weird behavior?
Try the same thing on Stanford's site: http://itunes.stanford.edu/
If you can repeat my result then post it here so Apple will know this is an issue. If you can't repeat my result then post it here so that I might know I need to look elsewhere for the problem.
Thank you for your kind attention.

I'm seeing this error on some, but not all, of my Windows XP machines. On my personal development XP box, I see this error if iTunes is closed when I try and access iTunes U via my transfer script or Stanford's.
"iTunes could not connect to the Music Store. The network connection was terminated unexpectedly. Make sure your network connection is active and try again."
The errors occured in IE 7 Beta, Firefox 1.5.x, and Firefox 2 Beta. In each case, iTunes U loaded after I clicked the 'ok' button in iTunes. I did notice that in Firefox's case an additional pop-up window appeared that asked whether or not I had iTunes; when I selected that I do have itunes, it transfered me to iTunes but generated the error.
After getting these errors on my Windows XP machine, I tried it on two different lab machines running Windows XP, and didn't get the error message once -- I tried it in IE 6, Firefox 1.0.x and Firefox 1.5.x and they all worked. It even worked with IE 7 Beta and Vista Beta.
Based on this, I think the problem must lie in how Windows registered iTunes, and the handshake just isn't happening properly.
Ken Newquist
Lafayette College

Mail app crashes upon opening emails since upgrading to OSX 10.9.5

My problems with Mail, Messages started right after installing the latest Mavericks OSX 10.9.5
PROBLEMS WITH MAIL, MESSAGES
Mail
It will open and I can see the list of messages but once I click on one, it will crash.
I have multiple email accounts, through Google, iCloud that I use Mail for.
Messages
Immediately crashes upon opening.
potential conflicts?
Could it possibly be due to font management issues. I use Suitcase Fusion 5 rather than Font Book.
Anyone else have this issue and have been able to resolve it? Any help would be useful.
My hardware is:
Mac Book Pro 2.4 Ghz Intel Core iF
16GB 1600 Mhz DDR3
crash report (sorry this is long but maybe this will help)
Process:         Mail [1958]
Path:            /Applications/Mail.app/Contents/MacOS/Mail
Identifier:      com.apple.mail
Version:         7.3 (1878.6)
Build Info:      Mail-1878006000000000~1
Code Type:       X86-64 (Native)
Parent Process: launchd [171]
Responsible:     Mail [1958]
User ID:         501
Date/Time:       2014-09-25 09:45:29.505 -0400
OS Version:      Mac OS X 10.9.5 (13F34)
Report Version: 11
Anonymous UUID: 59D9EF2C-125C-E8F2-970D-BB3D65939454
Sleep/Wake UUID: 54EA5F12-A97F-471B-B628-D67A9030DF86
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[__NSPlaceholderDictionary initWithObjects:forKeys:count:]: attempt to insert nil object from objects[1]'
abort() called
terminating with uncaught exception of type NSException
Application Specific Backtrace 1:
0   CoreFoundation                      0x0000000105f5425c __exceptionPreprocess + 172
1   libobjc.A.dylib                     0x00000001039c2e75 objc_exception_throw + 43
2   CoreFoundation                      0x0000000105e53dd1 -[__NSPlaceholderDictionary initWithObjects:forKeys:count:] + 385
3   CoreFoundation                      0x0000000105e69ad9 +[NSDictionary dictionaryWithObjects:forKeys:count:] + 57
4   Mail                                0x0000000100d56fd9 Mail + 397273
5   Mail                                0x0000000100d5688c Mail + 395404
6   Mail                                0x0000000100d65251 Mail + 455249
7   Foundation                          0x000000010347a5b8 NSKeyValueNotifyObserver + 387
8   Foundation                          0x0000000103479788 NSKeyValueDidChange + 453
9   Foundation                          0x000000010347e276 -[NSObject(NSKeyValueObserverNotification) didChangeValueForKey:] + 118
10 Mail                                0x0000000100d6549c Mail + 455836
11 Mail                                0x0000000100d64e0c Mail + 454156
12 Foundation                          0x0000000103499745 -[NSBlockOperation main] + 75
13 Foundation                          0x0000000103478f31 -[__NSOperationInternal _start:] + 631
14 Foundation                          0x0000000103478bdb __NSOQSchedule_f + 64
15 libdispatch.dylib                   0x000000010621228d _dispatch_client_callout + 8
16 libdispatch.dylib                   0x0000000106219ef0 _dispatch_main_queue_callback_4CF + 333
17 CoreFoundation                      0x0000000105ebb4f9 __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 9
18 CoreFoundation                      0x0000000105e76714 __CFRunLoopRun + 1636
19 CoreFoundation                      0x0000000105e75e75 CFRunLoopRunSpecific + 309
20 HIToolbox                           0x0000000108ed8a0d RunCurrentEventLoopInMode + 226
21 HIToolbox                           0x0000000108ed87b7 ReceiveNextEventCommon + 479
22 HIToolbox                           0x0000000108ed85bc _BlockUntilNextEventMatchingListInModeWithFilter + 65
23 AppKit                              0x0000000103d2624e _DPSNextEvent + 1434
24 AppKit                              0x0000000103d2589b -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
25 AppKit                              0x0000000103d1999c -[NSApplication run] + 553
26 AppKit                              0x0000000103d04783 NSApplicationMain + 940
27 libdyld.dylib                       0x000000010624a5fd start + 1
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   libsystem_kernel.dylib         0x00000001063ec866 __pthread_kill + 10
1   libsystem_pthread.dylib       0x00000001064fd35c pthread_kill + 92
2   libsystem_c.dylib             0x000000010631cb1a abort + 125
3   libc++abi.dylib               0x00000001065e1f31 abort_message + 257
4   libc++abi.dylib               0x0000000106607952 default_terminate_handler() + 264
5   libobjc.A.dylib               0x00000001039c330d _objc_terminate() + 103
6   libc++abi.dylib               0x00000001066051d1 std::__terminate(void (*)()) + 8
7   libc++abi.dylib               0x0000000106605246 std::terminate() + 54
8   libobjc.A.dylib               0x00000001039c30b0 objc_terminate + 9
9   libdispatch.dylib             0x00000001062122a1 _dispatch_client_callout + 28
10 libdispatch.dylib             0x0000000106219ef0 _dispatch_main_queue_callback_4CF + 333
11 com.apple.CoreFoundation       0x0000000105ebb4f9 __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 9
12 com.apple.CoreFoundation       0x0000000105e76714 __CFRunLoopRun + 1636
13 com.apple.CoreFoundation       0x0000000105e75e75 CFRunLoopRunSpecific + 309
14 com.apple.HIToolbox           0x0000000108ed8a0d RunCurrentEventLoopInMode + 226
15 com.apple.HIToolbox           0x0000000108ed87b7 ReceiveNextEventCommon + 479
16 com.apple.HIToolbox           0x0000000108ed85bc _BlockUntilNextEventMatchingListInModeWithFilter + 65
17 com.apple.AppKit               0x0000000103d2624e _DPSNextEvent + 1434
18 com.apple.AppKit               0x0000000103d2589b -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
19 com.apple.AppKit               0x0000000103d1999c -[NSApplication run] + 553
20 com.apple.AppKit               0x0000000103d04783 NSApplicationMain + 940
21 libdyld.dylib                 0x000000010624a5fd start + 1
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0   libsystem_kernel.dylib         0x00000001063ed662 kevent64 + 10
1   libdispatch.dylib             0x0000000106214421 _dispatch_mgr_invoke + 239
2   libdispatch.dylib             0x0000000106214136 _dispatch_mgr_thread + 52
Thread 2:: -[MFIMAPAccount fetchSynchronouslyIsAuto:] Dispatch queue: NSOperationQueue 0x600000038da0
0   libobjc.A.dylib               0x00000001039ba1c4 objc_msgSend_fixedup + 0
1   com.apple.Mail.framework       0x0000000101dd065c +[MFLibraryMessage _addMessageToResidentMessages:] + 100
2   com.apple.Mail.framework       0x0000000101da9793 messageForStmt + 590
3   com.apple.Mail.framework       0x0000000101da6949 __50+[MFLibrary sendMessagesMatchingQuery:to:options:]_block_invoke + 381
4   com.apple.Mail.framework       0x0000000101dbde05 +[MFLibrary executeBlock:isWriter:useTransaction:isPrivileged:] + 1328
5   com.apple.Mail.framework       0x0000000101da6782 +[MFLibrary sendMessagesMatchingQuery:to:options:] + 319
6   com.apple.Mail.framework       0x0000000101db658e +[MFLibrary sendMessagesMatchingCriterion:to:options:searchType:async:] + 483
7   com.apple.Mail.framework       0x0000000101dd58f2 -[MFLibraryStore openSynchronouslyUpdatingMetadata:returnRetainedMessages:] + 546
8   com.apple.Mail.framework       0x0000000101dc4d8d -[MFLibraryIMAPStore _openSynchronouslyUpdatingMetadata:withOptions:] + 186
9   com.apple.Mail.framework       0x0000000101dc5594 -[MFLibraryIMAPStore _fetchForCheckingNewMail:] + 54
10 com.apple.Mail.framework       0x0000000101d7a5ce -[MFIMAPAccount fetchSynchronouslyIsAuto:] + 259
11 com.apple.CoreFoundation       0x0000000105e3f9ac __invoking___ + 140
12 com.apple.CoreFoundation       0x0000000105e3f814 -[NSInvocation invoke] + 308
13 com.apple.MailCore             0x00000001020c57a4 -[MCMonitoredInvocation invoke] + 211
14 com.apple.MailCore             0x00000001020e8448 -[MCThrowingInvocationOperation main] + 40
15 com.apple.MailCore             0x000000010208cb28 -[_MCInvocationOperation main] + 332
16 com.apple.Foundation           0x0000000103478f31 -[__NSOperationInternal _start:] + 631
17 com.apple.Foundation           0x0000000103478bdb __NSOQSchedule_f + 64
18 libdispatch.dylib             0x000000010621228d _dispatch_client_callout + 8
19 libdispatch.dylib             0x00000001062167e3 _dispatch_async_redirect_invoke + 154
20 libdispatch.dylib             0x000000010621228d _dispatch_client_callout + 8
21 libdispatch.dylib             0x0000000106214082 _dispatch_root_queue_drain + 326
22 libdispatch.dylib             0x0000000106215177 _dispatch_worker_thread2 + 40
23 libsystem_pthread.dylib       0x00000001064fdef8 _pthread_wqthread + 314
24 libsystem_pthread.dylib       0x0000000106500fb9 start_wqthread + 13
Thread 3:: -[MFIMAPAccount fetchSynchronouslyIsAuto:] Dispatch queue: NSOperationQueue 0x600000038da0
0   libsystem_kernel.dylib         0x00000001063ec716 __psynch_cvwait + 10
1   libsystem_pthread.dylib       0x00000001064fec77 _pthread_cond_wait + 787
2   com.apple.Foundation           0x00000001034db1d0 -[__NSOperationInternal _waitUntilFinishedOrTimeout:outer:] + 218
3   com.apple.IMAP                 0x0000000101b18c70 -[IMAPClientOperationQueue waitUntilOperationIsFinished:] + 228
4   com.apple.IMAP                 0x0000000101b32ca1 -[IMAPGateway waitUntilClientOperationIsFinished:] + 184
5   com.apple.IMAP                 0x0000000101b32bd7 -[IMAPGateway addClientOperation:toQueueAndWaitUntilFinished:] + 397
6   com.apple.IMAP                 0x0000000101b20e7d -[IMAPConnection _fetchCapabilitiesIfNeeded] + 192
7   com.apple.IMAP                 0x0000000101b20ad7 -[IMAPConnection capabilities] + 31
8   com.apple.IMAP                 0x0000000101b21813 -[IMAPConnection _authenticateWithAuthenticator:] + 172
9   com.apple.MailCore             0x000000010207c9b0 -[MCConnection authenticate] + 594
10 com.apple.IMAP                 0x0000000101b21690 -[IMAPConnection authenticate] + 66
11 com.apple.Mail.framework       0x0000000101d773b6 -[MFIMAPAccount connectAndAuthenticate:] + 1163
12 com.apple.IMAP                 0x0000000101b2bad4 -[IMAPConnectionPool _validateAndCheckOutGateway:forMailbox:allowReconnect:newGateway:] + 323
13 com.apple.IMAP                 0x0000000101b296a6 -[IMAPConnectionPool _checkOutNewGatewayWithConnection:forMailbox:] + 316
14 com.apple.Mail.framework       0x0000000101d782a3 -[MFIMAPAccount _getPotentialGatewayForMailbox:options:createdNewConnection:needsSelect:] + 431
15 com.apple.Mail.framework       0x0000000101d77e34 -[MFIMAPAccount _gatewayForMailbox:name:options:] + 272
16 com.apple.Mail.framework       0x0000000101d7b386 -[MFIMAPAccount _listingForMailbox:listAllChildren:onlySubscribed:highPriority:] + 134
17 com.apple.Mail.framework       0x0000000101d7bf92 -[MFIMAPAccount _listingForMailbox:listAllChildren:highPriority:] + 117
18 com.apple.Mail.framework       0x0000000101d7e95b -[MFIMAPAccount refreshMailboxListingRootedAtMailbox:] + 234
19 com.apple.Mail.framework       0x0000000101d7a561 -[MFIMAPAccount fetchSynchronouslyIsAuto:] + 150
20 com.apple.CoreFoundation       0x0000000105e3f9ac __invoking___ + 140
21 com.apple.CoreFoundation       0x0000000105e3f814 -[NSInvocation invoke] + 308
22 com.apple.MailCore             0x00000001020c57a4 -[MCMonitoredInvocation invoke] + 211
23 com.apple.MailCore             0x00000001020e8448 -[MCThrowingInvocationOperation main] + 40
24 com.apple.MailCore             0x000000010208cb28 -[_MCInvocationOperation main] + 332
25 com.apple.Foundation           0x0000000103478f31 -[__NSOperationInternal _start:] + 631
26 com.apple.Foundation           0x0000000103478bdb __NSOQSchedule_f + 64
27 libdispatch.dylib             0x000000010621228d _dispatch_client_callout + 8
28 libdispatch.dylib             0x00000001062167e3 _dispatch_async_redirect_invoke + 154
29 libdispatch.dylib             0x000000010621228d _dispatch_client_callout + 8
30 libdispatch.dylib             0x0000000106214082 _dispatch_root_queue_drain + 326
31 libdispatch.dylib             0x0000000106215177 _dispatch_worker_thread2 + 40
32 libsystem_pthread.dylib       0x00000001064fdef8 _pthread_wqthread + 314
33 libsystem_pthread.dylib       0x0000000106500fb9 start_wqthread + 13
Thread 4:
0   libsystem_kernel.dylib         0x00000001063ece6a __workq_kernreturn + 10
1   libsystem_pthread.dylib       0x00000001064fdf08 _pthread_wqthread + 330
2   libsystem_pthread.dylib       0x0000000106500fb9 start_wqthread + 13
Thread 5:
0   libsystem_kernel.dylib         0x00000001063ece6a __workq_kernreturn + 10
1   libsystem_pthread.dylib       0x00000001064fdf08 _pthread_wqthread + 330
2   libsystem_pthread.dylib       0x0000000106500fb9 start_wqthread + 13
Thread 6:: -[MFIMAPAccount _synchronizeAccountWithServerHighPriority:] Dispatch queue: NSOperationQueue 0x600000038da0
0   libsystem_kernel.dylib         0x00000001063ec716 __psynch_cvwait + 10
1   libsystem_pthread.dylib       0x00000001064fec77 _pthread_cond_wait + 787
2   com.apple.Foundation           0x00000001034db1d0 -[__NSOperationInternal _waitUntilFinishedOrTimeout:outer:] + 218
3   com.apple.IMAP                 0x0000000101b18c70 -[IMAPClientOperationQueue waitUntilOperationIsFinished:] + 228
4   com.apple.IMAP                 0x0000000101b32ca1 -[IMAPGateway waitUntilClientOperationIsFinished:] + 184
5   com.apple.IMAP                 0x0000000101b32bd7 -[IMAPGateway addClientOperation:toQueueAndWaitUntilFinished:] + 397
6   com.apple.IMAP                 0x0000000101b3494b -[IMAPGateway _storeFlags:state:forUids:mailboxName:] + 107
7   com.apple.IMAP                 0x0000000101b348ce -[IMAPGateway _expunge:orStoreFlags:orStoreGmailLabels:state:forUids:] + 664
8   com.apple.IMAP                 0x0000000101b345fe -[IMAPGateway storeFlags:state:forUids:] + 38
9   com.apple.IMAP                 0x0000000101b34bf7 -[IMAPGateway deleteMessagesOlderThanNumberOfDays:settingFlags:] + 475
10 com.apple.Mail.framework       0x0000000101dc638d -[MFLibraryIMAPStore deleteMessagesOlderThanNumberOfDays:compact:] + 583
11 com.apple.Mail.framework       0x0000000101dfd93b -[MFMailAccount deleteMessagesFromMailbox:olderThanNumberOfDays:] + 163
12 com.apple.Mail.framework       0x0000000101d81c28 -[MFIMAPAccount deleteMessagesFromMailbox:olderThanNumberOfDays:] + 138
13 com.apple.Mail.framework       0x0000000101e7897f -[MFRemoteStoreAccount _synchronizeAccountWithServerHighPriority:] + 932
14 com.apple.Mail.framework       0x0000000101d7e517 -[MFIMAPAccount _synchronizeAccountWithServerHighPriority:] + 52
15 com.apple.CoreFoundation       0x0000000105e3f9ac __invoking___ + 140
16 com.apple.CoreFoundation       0x0000000105e3f814 -[NSInvocation invoke] + 308
17 com.apple.MailCore             0x00000001020c57a4 -[MCMonitoredInvocation invoke] + 211
18 com.apple.MailCore             0x00000001020e8448 -[MCThrowingInvocationOperation main] + 40
19 com.apple.MailCore             0x000000010208cb28 -[_MCInvocationOperation main] + 332
20 com.apple.Foundation           0x0000000103478f31 -[__NSOperationInternal _start:] + 631
21 com.apple.Foundation           0x0000000103478bdb __NSOQSchedule_f + 64
22 libdispatch.dylib             0x000000010621228d _dispatch_client_callout + 8
23 libdispatch.dylib             0x00000001062167e3 _dispatch_async_redirect_invoke + 154
24 libdispatch.dylib             0x000000010621228d _dispatch_client_callout + 8
25 libdispatch.dylib             0x0000000106214082 _dispatch_root_queue_drain + 326
26 libdispatch.dylib             0x0000000106215177 _dispatch_worker_thread2 + 40
27 libsystem_pthread.dylib       0x00000001064fdef8 _pthread_wqthread + 314
28 libsystem_pthread.dylib       0x0000000106500fb9 start_wqthread + 13
Thread 7:: Dispatch queue: NSOperationQueue 0x6080004cc2b0
0   libsystem_kernel.dylib         0x00000001063e8a1a mach_msg_trap + 10
1   libsystem_kernel.dylib         0x00000001063e7d18 mach_msg + 64
2   com.apple.CoreFoundation       0x0000000105e76f15 __CFRunLoopServiceMachPort + 181
3   com.apple.CoreFoundation       0x0000000105e76539 __CFRunLoopRun + 1161
4   com.apple.CoreFoundation       0x0000000105e75e75 CFRunLoopRunSpecific + 309
5   com.apple.Foundation           0x00000001034da16c -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 253
6   com.apple.MailCore             0x00000001020e54fb -[MCSocket readBytes:maxLength:error:] + 786
7   com.apple.MailCore             0x000000010207d153 -[MCConnection _readBytesFromSocketIntoBuffer:amount:requireAllBytes:error:] + 109
8   com.apple.MailCore             0x000000010207cf9e -[MCConnection _fillBuffer:] + 590
9   com.apple.MailCore             0x000000010207cbc3 -[MCConnection _readLineIntoData:error:] + 156
10 com.apple.IMAP                 0x0000000101b20323 -[IMAPConnection _readLineIntoData:error:] + 50
11 com.apple.IMAP                 0x0000000101b2751f -[IMAPConnection(MFPrivate) _readDataOfLength:intoData:error:] + 114
12 com.apple.IMAP                 0x0000000101b4fcef +[IMAPResponse newIMAPResponseWithConnection:error:] + 85
13 com.apple.IMAP                 0x0000000101b20403 -[IMAPConnection _copyNextServerResponse:] + 38
14 com.apple.IMAP                 0x0000000101b20519 -[IMAPConnection _copyNextTaggedOrContinuationResponseForCommand:exists:] + 179
15 com.apple.IMAP                 0x0000000101b25f49 -[IMAPConnection _responseFromSendingOperation:] + 979
16 com.apple.IMAP                 0x0000000101b20f5c -[IMAPConnection executeCapability:] + 33
17 com.apple.IMAP                 0x0000000101b1721d -[IMAPClientCapabilityOperation executeOnConnection:] + 26
18 com.apple.IMAP                 0x0000000101b1f78a -[IMAPConnection prepareAndExecuteOperation:outWrongState:] + 1216
19 com.apple.IMAP                 0x0000000101b327fe -[IMAPGateway _allowClientOperationThrough:] + 910
20 com.apple.IMAP                 0x0000000101b32415 -[IMAPGateway allowClientOperationThrough:] + 385
21 com.apple.IMAP                 0x0000000101b15ebb -[IMAPClientOperation main] + 57
22 com.apple.Foundation           0x0000000103478f31 -[__NSOperationInternal _start:] + 631
23 com.apple.Foundation           0x0000000103478bdb __NSOQSchedule_f + 64
24 libdispatch.dylib             0x000000010621228d _dispatch_client_callout + 8
25 libdispatch.dylib             0x00000001062167e3 _dispatch_async_redirect_invoke + 154
26 libdispatch.dylib             0x000000010621228d _dispatch_client_callout + 8
27 libdispatch.dylib             0x0000000106214082 _dispatch_root_queue_drain + 326
28 libdispatch.dylib             0x0000000106215177 _dispatch_worker_thread2 + 40
29 libsystem_pthread.dylib       0x00000001064fdef8 _pthread_wqthread + 314
30 libsystem_pthread.dylib       0x0000000106500fb9 start_wqthread + 13
Thread 8:
0   libsystem_kernel.dylib         0x00000001063e8a1a mach_msg_trap + 10
1   libsystem_kernel.dylib         0x00000001063e7d18 mach_msg + 64
2   com.apple.CoreFoundation       0x0000000105e76f15 __CFRunLoopServiceMachPort + 181
3   com.apple.CoreFoundation       0x0000000105e76539 __CFRunLoopRun + 1161
4   com.apple.CoreFoundation       0x0000000105e75e75 CFRunLoopRunSpecific + 309
5   com.apple.AppKit               0x0000000103ec605e _NSEventThread + 144
6   libsystem_pthread.dylib       0x00000001064fc899 _pthread_body + 138
7   libsystem_pthread.dylib       0x00000001064fc72a _pthread_start + 137
8   libsystem_pthread.dylib       0x0000000106500fc9 thread_start + 13
Thread 9:: -[MFIMAPAccount _synchronizeAccountWithServerHighPriority:] Dispatch queue: NSOperationQueue 0x600000038da0
0   libsystem_kernel.dylib         0x00000001063ec746 __psynch_mutexwait + 10
1   libsystem_pthread.dylib       0x00000001064ff779 _pthread_mutex_lock + 372
2   com.apple.Foundation           0x000000010347c8bb -[NSLock lock] + 145
3   com.apple.Mail.framework       0x0000000101d77e12 -[MFIMAPAccount _gatewayForMailbox:name:options:] + 238
4   com.apple.Mail.framework       0x0000000101d7b386 -[MFIMAPAccount _listingForMailbox:listAllChildren:onlySubscribed:highPriority:] + 134
5   com.apple.Mail.framework       0x0000000101d7bf92 -[MFIMAPAccount _listingForMailbox:listAllChildren:highPriority:] + 117
6   com.apple.Mail.framework       0x0000000101d7a9d8 -[MFIMAPAccount _synchronizeMailboxListHighPriority:] + 64
7   com.apple.Mail.framework       0x0000000101e7885f -[MFRemoteStoreAccount _synchronizeAccountWithServerHighPriority:] + 644
8   com.apple.Mail.framework       0x0000000101d7e517 -[MFIMAPAccount _synchronizeAccountWithServerHighPriority:] + 52
9   com.apple.CoreFoundation       0x0000000105e3f9ac __invoking___ + 140
10 com.apple.CoreFoundation       0x0000000105e3f814 -[NSInvocation invoke] + 308
11 com.apple.MailCore             0x00000001020c57a4 -[MCMonitoredInvocation invoke] + 211
12 com.apple.MailCore             0x00000001020e8448 -[MCThrowingInvocationOperation main] + 40
13 com.apple.MailCore             0x000000010208cb28 -[_MCInvocationOperation main] + 332
14 com.apple.Foundation           0x0000000103478f31 -[__NSOperationInternal _start:] + 631
15 com.apple.Foundation           0x0000000103478bdb __NSOQSchedule_f + 64
16 libdispatch.dylib             0x000000010621228d _dispatch_client_callout + 8
17 libdispatch.dylib             0x00000001062167e3 _dispatch_async_redirect_invoke + 154
18 libdispatch.dylib             0x000000010621228d _dispatch_client_callout + 8
19 libdispatch.dylib             0x0000000106214082 _dispatch_root_queue_drain + 326
20 libdispatch.dylib             0x0000000106215177 _dispatch_worker_thread2 + 40
21 libsystem_pthread.dylib       0x00000001064fdef8 _pthread_wqthread + 314
22 libsystem_pthread.dylib       0x0000000106500fb9 start_wqthread + 13
Thread 10:
0   libsystem_kernel.dylib         0x00000001063ece6a __workq_kernreturn + 10
1   libsystem_pthread.dylib       0x00000001064fdf08 _pthread_wqthread + 330
2   libsystem_pthread.dylib       0x0000000106500fb9 start_wqthread + 13
Thread 11:
0   libsystem_kernel.dylib         0x00000001063ece6a __workq_kernreturn + 10
1   libsystem_pthread.dylib       0x00000001064fdf08 _pthread_wqthread + 330
2   libsystem_pthread.dylib       0x0000000106500fb9 start_wqthread + 13
Thread 12:
0   libsystem_kernel.dylib         0x00000001063ece6a __workq_kernreturn + 10
1   libsystem_pthread.dylib       0x00000001064fdf08 _pthread_wqthread + 330
2   libsystem_pthread.dylib       0x0000000106500fb9 start_wqthread + 13
Thread 13:
0   libsystem_kernel.dylib         0x00000001063ece6a __workq_kernreturn + 10
1   libsystem_pthread.dylib       0x00000001064fdf08 _pthread_wqthread + 330
2   libsystem_pthread.dylib       0x0000000106500fb9 start_wqthread + 13
Thread 14:: Dispatch queue: [MFLibrary writeQueue]
0   libsystem_kernel.dylib         0x00000001063ec7ee __psynch_rw_wrlock + 10
1   libsystem_pthread.dylib       0x000000010650000e _pthread_rwlock_lock + 507
2   com.apple.Mail.framework       0x0000000101dbebe4 +[MFLibrary _checkOutDBHandleForWriting:isPrivileged:] + 374
3   com.apple.Mail.framework       0x0000000101dbdcd1 +[MFLibrary executeBlock:isWriter:useTransaction:isPrivileged:] + 1020
4   com.apple.Mail.framework       0x0000000101d91036 +[MFLibrary commitSynchronouslyPostingMessages:postFlags:postingOldFlagsByMessage:] + 644
5   com.apple.Mail.framework       0x0000000101dd6c43 __59-[MFLibraryStore async_setFlagsFromDictionary:forMessages:]_block_invoke + 435
6   com.apple.Foundation           0x0000000103499745 -[NSBlockOperation main] + 75
7   com.apple.MailCore             0x00000001020e81a4 -[MCTaskOperation main] + 642
8   com.apple.Foundation           0x0000000103478f31 -[__NSOperationInternal _start:] + 631
9   com.apple.Foundation           0x0000000103478bdb __NSOQSchedule_f + 64
10 libdispatch.dylib             0x000000010621228d _dispatch_client_callout + 8
11 libdispatch.dylib             0x00000001062167e3 _dispatch_async_redirect_invoke + 154
12 libdispatch.dylib             0x000000010621228d _dispatch_client_callout + 8
13 libdispatch.dylib             0x0000000106214082 _dispatch_root_queue_drain + 326
14 libdispatch.dylib             0x0000000106215177 _dispatch_worker_thread2 + 40
15 libsystem_pthread.dylib       0x00000001064fdef8 _pthread_wqthread + 314
16 libsystem_pthread.dylib       0x0000000106500fb9 start_wqthread + 13
Thread 15:: Dispatch queue: NSOperationQueue 0x608001c2ac00
0   libsystem_kernel.dylib         0x00000001063ec746 __psynch_mutexwait + 10
1   libsystem_pthread.dylib       0x00000001064ff779 _pthread_mutex_lock + 372
2   com.apple.Foundation           0x0000000103474a4e -[NSRecursiveLock lock] + 22
3   com.apple.IMAP                 0x0000000101b28bfc -[IMAPConnectionPool checkInConnection:forGateway:] + 50
4   com.apple.IMAP                 0x0000000101b31a82 __51-[IMAPGateway _tryToCheckInConnectionAndTryToIdle:]_block_invoke + 268
5   com.apple.Foundation           0x0000000103499745 -[NSBlockOperation main] + 75
6   com.apple.Foundation           0x0000000103478f31 -[__NSOperationInternal _start:] + 631
7   com.apple.Foundation           0x0000000103478bdb __NSOQSchedule_f + 64
8   libdispatch.dylib             0x000000010621228d _dispatch_client_callout + 8
9   libdispatch.dylib             0x00000001062167e3 _dispatch_async_redirect_invoke + 154
10 libdispatch.dylib             0x000000010621228d _dispatch_client_callout + 8
11 libdispatch.dylib             0x0000000106214082 _dispatch_root_queue_drain + 326
12 libdispatch.dylib             0x0000000106215177 _dispatch_worker_thread2 + 40
13 libsystem_pthread.dylib       0x00000001064fdef8 _pthread_wqthread + 314
14 libsystem_pthread.dylib       0x0000000106500fb9 start_wqthread + 13
Thread 16:
0   libsystem_kernel.dylib         0x00000001063ece6a __workq_kernreturn + 10
1   libsystem_pthread.dylib       0x00000001064fdf08 _pthread_wqthread + 330
2   libsystem_pthread.dylib       0x0000000106500fb9 start_wqthread + 13
Thread 17:
0   libsystem_kernel.dylib         0x00000001063ece6a __workq_kernreturn + 10
1   libsystem_pthread.dylib       0x00000001064fdf08 _pthread_wqthread + 330
2   libsystem_pthread.dylib       0x0000000106500fb9 start_wqthread + 13
Thread 18:: Dispatch queue: NSOperationQueue 0x6080002c7230
0   libsystem_kernel.dylib         0x00000001063e8a1a mach_msg_trap + 10
1   libsystem_kernel.dylib         0x00000001063e7d18 mach_msg + 64
2   com.apple.CoreFoundation       0x0000000105e76f15 __CFRunLoopServiceMachPort + 181
3   com.apple.CoreFoundation       0x0000000105e76539 __CFRunLoopRun + 1161
4   com.apple.CoreFoundation       0x0000000105e75e75 CFRunLoopRunSpecific + 309
5   com.apple.Foundation           0x00000001034da16c -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 253
6   com.apple.MailCore             0x00000001020e54fb -[MCSocket readBytes:maxLength:error:] + 786
7   com.apple.MailCore             0x000000010207d153 -[MCConnection _readBytesFromSocketIntoBuffer:amount:requireAllBytes:error:] + 109
8   com.apple.MailCore             0x000000010207cf9e -[MCConnection _fillBuffer:] + 590
9   com.apple.MailCore             0x000000010207cbc3 -[MCConnection _readLineIntoData:error:] + 156
10 com.apple.IMAP                 0x0000000101b20323 -[IMAPConnection _readLineIntoData:error:] + 50
11 com.apple.IMAP                 0x0000000101b2751f -[IMAPConnection(MFPrivate) _readDataOfLength:intoData:error:] + 114
12 com.apple.IMAP                 0x0000000101b4fcef +[IMAPResponse newIMAPResponseWithConnection:error:] + 85
13 com.apple.IMAP                 0x0000000101b20403 -[IMAPConnection _copyNextServerResponse:] + 38
14 com.apple.IMAP                 0x0000000101b20519 -[IMAPConnection _copyNextTaggedOrContinuationResponseForCommand:exists:] + 179
15 com.apple.IMAP                 0x0000000101b25f49 -[IMAPConnection _responseFromSendingOperation:] + 979
16 com.apple.IMAP                 0x0000000101b248a9 -[IMAPConnection executeUIDStore:] + 85
17 com.apple.IMAP                 0x0000000101b1b909 -[IMAPClientUIDStoreOperation executeOnConnection:] + 26
18 com.apple.IMAP                 0x0000000101b1f78a -[IMAPConnection prepareAndExecuteOperation:outWrongState:] + 1216
19 com.apple.IMAP                 0x0000000101b327fe -[IMAPGateway _allowClientOperationThrough:] + 910
20 com.apple.IMAP                 0x0000000101b32415 -[IMAPGateway allowClientOperationThrough:] + 385
21 com.apple.IMAP                 0x0000000101b15ebb -[IMAPClientOperation main] + 57
22 com.apple.Foundation           0x0000000103478f31 -[__NSOperationInternal _start:] + 631
23 com.apple.Foundation           0x0000000103478bdb __NSOQSchedule_f + 64
24 libdispatch.dylib             0x000000010621228d _dispatch_client_callout + 8
25 libdispatch.dylib             0x00000001062167e3 _dispatch_async_redirect_invoke + 154
26 libdispatch.dylib             0x000000010621228d _dispatch_client_callout + 8
27 libdispatch.dylib             0x0000000106214082 _dispatch_root_queue_drain + 326
28 libdispatch.dylib             0x0000000106215177 _dispatch_worker_thread2 + 40
29 libsystem_pthread.dylib       0x00000001064fdef8 _pthread_wqthread + 314
30 libsystem_pthread.dylib       0x0000000106500fb9 start_wqthread + 13
Thread 19:: -[MFAddressManager _fetchImageForAddress:] Dispatch queue: NSOperationQueue Serial Queue
0   libsqlite3.dylib               0x000000010740d645 evalConstExpr + 373
1   libsqlite3.dylib               0x00000001073e3ada sqlite3WalkExpr + 42
2   libsqlite3.dylib               0x00000001073e3af7 sqlite3WalkExpr + 71
3   libsqlite3.dylib               0x00000001073e3af7 sqlite3WalkExpr + 71
4   libsqlite3.dylib               0x00000001073e6687 sqlite3WhereBegin + 823
5   libsqlite3.dylib               0x00000001073df6ba sqlite3Select + 10874
6   libsqlite3.dylib               0x00000001073ba77e yy_reduce + 5054
7   libsqlite3.dylib               0x00000001073b9326 sqlite3Parser + 278
8   libsqlite3.dylib               0x00000001073b8173 sqlite3RunParser + 451
9   libsqlite3.dylib               0x00000001073b7a7b sqlite3Prepare + 987
10 libsqlite3.dylib               0x00000001073b757f sqlite3LockAndPrepare + 191
11 libsqlite3.dylib               0x000000010741d67f sqlite3_prepare_v2 + 31
12 com.apple.CoreData             0x00000001068a87a4 -[NSSQLiteConnection prepareSQLStatement:] + 548
13 com.apple.CoreData             0x00000001068bbc95 -[NSSQLChannel selectRowsWithStatement:] + 101
14 com.apple.CoreData             0x00000001068ba560 -[NSSQLCore _newRowsForFetchPlan:selectedBy:withArgument:] + 864
15 com.apple.CoreData             0x00000001068b085f -[NSSQLCore objectsForFetchRequest:inContext:] + 527
16 com.apple.CoreData             0x00000001068b0397 -[NSSQLCore executeRequest:withContext:error:] + 247
17 com.apple.CoreData             0x00000001068af71b -[NSPersistentStoreCoordinator executeRequest:withContext:error:] + 1755
18 com.apple.CoreData             0x00000001068adc1b -[NSManagedObjectContext executeFetchRequest:error:] + 507
19 com.apple.AddressBook.framework 0x000000010110d6a9 +[ABRecordCoreDataFactoryImpl fetchObjectsForClass:withPredicate:prefetchingKeyPaths:managedObjectContext:aff ectedStores:] + 506
20 com.apple.AddressBook.framework 0x000000010110d295 +[ABRecordCoreDataFactoryImpl fetchPublicRecordsForClass:withPredicate:prefetchingKeyPaths:addressBook:persis tentStoreUrls:] + 140
21 com.apple.AddressBook.framework 0x00000001011567ad +[ABRecordCoreDataFactoryImpl fetchPublicRecordsForClass:withPredicate:prefetchingKeyPaths:addressBook:] + 29
22 com.apple.AddressBook.framework 0x0000000101156770 __80-[ABAddressBook recordsForClass:matchingPredicate:prefetchingKeyPaths:takeLock:]_block_invoke + 45
23 com.apple.AddressBook.framework 0x00000001011565df -[ABAddressBook performFetchWithType:recordClass:predicate:takeLock:block:] + 294
24 com.apple.AddressBook.framework 0x0000000101156463 -[ABAddressBook recordsForClass:matchingPredicate:prefetchingKeyPaths:takeLock:] + 252
25 com.apple.AddressBook.framework 0x0000000101154b09 -[ABAddressBook recordsMatchingSearchElement:takeLock:] + 1030
26 com.apple.AddressBook.framework 0x00000001011bfe9a -[ABRemoteImageLoader personForEmailAddresses:] + 103
27 com.apple.AddressBook.framework 0x00000001011bfd08 -[ABRemoteImageLoader beginLoadingImageForEmails:completionHandler:] + 85
28 com.apple.AddressBook.framework 0x00000001011bfb62 -[ABRemoteImageLoader beginLoadingImageForEmails:forClient:] + 111
29 com.apple.Mail.framework       0x0000000101d0b423 -[MFAddressManager _fetchImageForAddress:] + 228
30 com.apple.CoreFoundation       0x0000000105e3f9ac __invoking___ + 140
31 com.apple.CoreFoundation       0x0000000105e3f814 -[NSInvocation invoke] + 308
32 com.apple.MailCore             0x00000001020c57a4 -[MCMonitoredInvocation invoke] + 211
33 com.apple.MailCore             0x00000001020e8448 -[MCThrowingInvocationOperation main] + 40
34 com.apple.MailCore             0x000000010208cb28 -[_MCInvocationOperation main] + 332
35 com.apple.Foundation           0x0000000103478f31 -[__NSOperationInternal _start:] + 631
36 com.apple.Foundation           0x0000000103478bdb __NSOQSchedule_f + 64
37 libdispatch.dylib             0x000000010621228d _dispatch_client_callout + 8
38 libdispatch.dylib             0x0000000106214673 _dispatch_queue_drain + 451
39 libdispatch.dylib             0x00000001062159c1 _dispatch_queue_invoke + 110
40 libdispatch.dylib             0x0000000106213f87 _dispatch_root_queue_drain + 75
41 libdispatch.dylib             0x0000000106215177 _dispatch_worker_thread2 + 40
42 libsystem_pthread.dylib       0x00000001064fdef8 _pthread_wqthread + 314
43 libsystem_pthread.dylib       0x0000000106500fb9 start_wqthread + 13
Thread 20:
0   libsystem_kernel.dylib         0x00000001063ece6a __workq_kernreturn + 10
1   libsystem_pthread.dylib       0x00000001064fdf08 _pthread_wqthread + 330
2   libsystem_pthread.dylib       0x0000000106500fb9 start_wqthread + 13
Thread 21:
0   libsystem_kernel.dylib         0x00000001063ece6a __workq_kernreturn + 10
1   libsystem_pthread.dylib       0x00000001064fdf08 _pthread_wqthread + 330
2   libsystem_pthread.dylib       0x0000000106500fb9 start_wqthread + 13
Thread 22:: com.apple.NSURLConnectionLoader
0   libsystem_kernel.dylib         0x00000001063e8a1a mach_msg_trap + 10
1   libsystem_kernel.dylib         0x00000001063e7d18 mach_msg + 64
2   com.apple.CoreFoundation       0x0000000105e76f15 __CFRunLoopServiceMachPort + 181
3   com.apple.CoreFoundation       0x0000000105e76539 __CFRunLoopRun + 1161
4   com.apple.CoreFoundation       0x0000000105e75e75 CFRunLoopRunSpecific + 309
5   com.apple.Foundation           0x00000001034d7ff7 +[NSURLConnection(Loader) _resourceLoadLoop:] + 348
6   com.apple.Foundation           0x00000001034d7dfb __NSThread__main__ + 1318
7   libsystem_pthread.dylib       0x00000001064fc899 _pthread_body + 138
8   libsystem_pthread.dylib       0x00000001064fc72a _pthread_start + 137
9   libsystem_pthread.dylib       0x0000000106500fc9 thread_start + 13
Thread 23:: com.apple.CFSocket.private
0   libsystem_kernel.dylib         0x00000001063ec9aa __select + 10
1   com.apple.CoreFoundation       0x0000000105ec2a03 __CFSocketManager + 867
2   libsystem_pthread.dylib       0x00000001064fc899 _pthread_body + 138
3   libsystem_pthread.dylib       0x00000001064fc72a _pthread_start + 137
4   libsystem_pthread.dylib       0x0000000106500fc9 thread_start + 13
Thread 24:
0   libsystem_kernel.dylib         0x00000001063ece6a __workq_kernreturn + 10
1   libsystem_pthread.dylib       0x00000001064fdf08 _pthread_wqthread + 330
2   libsystem_pthread.dylib       0x0000000106500fb9 start_wqthread + 13
Thread 25:: com.apple.CoreAnimation.render-server
0   libsystem_kernel.dylib         0x00000001063e8a1a mach_msg_trap + 10
1   libsystem_kernel.dylib         0x00000001063e7d18 mach_msg + 64
2   com.apple.QuartzCore           0x0000000105035377 CA::Render::Server::server_thread(void*) + 195
3   com.apple.QuartzCore           0x00000001050352ad thread_fun + 25
4   libsystem_pthread.dylib       0x00000001064fc899 _pthread_body + 138
5   libsystem_pthread.dylib       0x00000001064fc72a _pthread_start + 137
6   libsystem_pthread.dylib       0x0000000106500fc9 thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000106503310 rcx: 0x00007fff5ef07ea8 rdx: 0x0000000000000000
rdi: 0x0000000000000707 rsi: 0x0000000000000006 rbp: 0x00007fff5ef07ed0 rsp: 0x00007fff5ef07ea8
   r8: 0x6e6f697470656378   r9: 0x00000001063448d0 r10: 0x0000000008000000 r11: 0x0000000000000202
r12: 0x00007fff5ef08030 r13: 0x0000600000e6fd00 r14: 0x0000000000000006 r15: 0x00007fff5ef07f10
rip: 0x00000001063ec866 rfl: 0x0000000000000202 cr2: 0x000000010631ca9d
Logical CPU:     0
Error Code:      0x02000148
Trap Number:     133
Binary Images:
       0x100cf6000 -        0x100fe8fff com.apple.mail (7.3 - 1878.6) <84C51E40-00C5-3710-8A99-04A0F6D078F5> /Applications/Mail.app/Contents/MacOS/Mail
       0x1010ea000 -        0x1010ebff7 libDiagnosticMessagesClient.dylib (100) <4CDB0F7B-C0AF-3424-BC39-495696F0DB1E> /usr/lib/libDiagnosticMessagesClient.dylib
       0x1010f1000 -        0x10133afff com.apple.AddressBook.framework (8.0 - 1371.2) <7DB320AB-4ED4-391E-89CC-125826D94026> /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
       0x1015ad000 -        0x101671ff7 com.apple.backup.framework (1.5.4 - 1.5.4) <195DA868-47A5-37E6-8CF0-9BCF11846899> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
       0x1016fa000 -        0x101715ff7 com.apple.CalendarStore (7.0 - 1366) <27072D7F-8281-3958-A66C-3A3F862F3458> /System/Library/Frameworks/CalendarStore.framework/Versions/A/CalendarStore
       0x10172f000 -        0x10172ffff com.apple.Cocoa (6.8 - 20) <1482E95B-0C26-38AF-9A44-50ADE6C0876C> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
       0x101735000 -        0x10173fff7 com.apple.corerecents (1.0 - 1) <0F44FFB3-8C65-3565-9262-CF6FA0AE0C8A> /System/Library/PrivateFrameworks/CoreRecents.framework/Versions/A/CoreRecents
       0x10174e000 -        0x101750fff apop.so (170.1) <97DD24EE-D5F4-34EB-B521-D7BA883D2606> /usr/lib/sasl2/apop.so
       0x101755000 -        0x101839ff7 com.apple.coreui (2.2 - 231.1) <187DF89C-8A64-366D-8782-F90315FA3CD7> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
       0x1018fd000 -        0x101907ff7 com.apple.CrashReporterSupport (10.9 - 539) <B25A09EC-A021-32EC-86F8-05B4837E0EDE> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
       0x10191a000 -        0x10194fffb com.apple.datadetectors (5.0 - 246.0) <1C4C33FE-F364-3DBA-A1BC-4A53E594CFD3> /System/Library/PrivateFrameworks/DataDetectors.framework/Versions/A/DataDetect ors
       0x101979000 -        0x10197efff com.apple.EmailAddressing (7.3 - 1878.6) <AB4C59AB-A5A7-3514-820D-11C5DAB24DAF> /System/Library/PrivateFrameworks/EmailAddressing.framework/Versions/A/EmailAdd ressing
       0x101986000 -        0x1019d9ff7 com.apple.ical.EventKit (2.0 - 154) <34C0DAD6-763D-3760-93BA-54C5DC7D81DA> /System/Library/Frameworks/EventKit.framework/Versions/A/EventKit
       0x101a2a000 -        0x101a2cfff libanonymous.2.so (170) <D1297C21-A57B-311E-9006-C3FB8689849A> /usr/lib/sasl2/libanonymous.2.so
       0x101a31000 -        0x101a79ff7 com.apple.ExchangeWebServices (4.0 - 193) <4138768B-5F65-3A78-A563-1FA4531BDDEB> /System/Library/PrivateFrameworks/ExchangeWebServices.framework/Versions/A/Exch angeWebServices
       0x101b0e000 -        0x101b65ff7 com.apple.IMAP (7.3 - 1878.6) <326F679E-7ADF-38BB-9EAD-BD08FA65573E> /System/Library/PrivateFrameworks/IMAP.framework/Versions/A/IMAP
       0x101bb2000 -        0x101c01ff7 com.apple.framework.internetaccounts (2.1 - 210) <D7175985-03A5-315B-B788-FBDC0019B0EA> /System/Library/PrivateFrameworks/InternetAccounts.framework/Versions/A/Interne tAccounts
       0x101c4f000 -        0x101c51fff libplain.2.so (170) <E9C3B22A-5958-3869-B778-55948D1EC2B7> /usr/lib/sasl2/libplain.2.so
       0x101c55000 -        0x101cc1fff com.apple.framework.IOKit (2.0.1 - 907.100.13) <057FDBA3-56D6-3903-8C0B-849214BF1985> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
       0x101cf6000 -        0x101cf8fff login.so (170) <7D801D4E-A1A4-32FC-BF2E-9F25DB902523> /usr/lib/sasl2/login.so
       0x101cfc000 -        0x101f12fff com.apple.Mail.framework (7.3 - 1878.6) <C617BE97-1D88-380F-B6EC-6D33485A44D0> /System/Library/PrivateFrameworks/Mail.framework/Versions/A/Mail
       0x102067000 -        0x102110ff7 com.apple.MailCore (7.3 - 1878.6) <ED4787DA-CBFC-3216-BE76-999597FF725C> /System/Library/PrivateFrameworks/MailCore.framework/Versions/A/MailCore
       0x10219d000 -        0x1021a6ff7 com.apple.MailService (7.3 - 1878.6) <9D8CEFF2-6ABD-3654-B70D-D878BB61EBD3> /System/Library/PrivateFrameworks/MailService.framework/Versions/A/MailService
       0x1021b8000 -        0x1021f6ff7 com.apple.MailUI (7.3 - 1878.6) <2D08FD02-754E-3197-AB5F-7DF58946BF67> /System/Library/PrivateFrameworks/MailUI.framework/Versions/A/MailUI
       0x102229000 -        0x102269fff com.apple.PassKit (1.0 - 1) <5FC5A7EA-716C-3A7F-AB94-D4EC3F97EF18> /System/Library/PrivateFrameworks/PassKit.framework/Versions/A/PassKit
       0x102296000 -        0x1022d7fff com.apple.PerformanceAnalysis (1.47 - 47) <7B73DFF4-75DB-3403-80D2-0F3FE48764C3> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis
       0x102b2d000 -        0x102c6efff com.apple.QTKit (7.7.3 - 2826.24) <08E58C71-D16C-3357-989C-780A08994B27> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
       0x102d85000 -        0x102d85fff com.apple.quartzframework (1.5 - 1.5) <F66337F6-CC0A-3008-BB23-080282E917C9> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
       0x102d89000 -        0x102fedffd com.apple.security (7.0 - 55471.14.18) <83A9E8C8-06A1-3F6D-8514-C35CD0DBD370> /System/Library/Frameworks/Security.framework/Versions/A/Security
       0x10313c000 -        0x10316aff7 com.apple.securityinterface (9.0 - 55047) <E64A6994-0176-39A1-866A-AB27F6A0034B> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
       0x10319d000 -        0x10319dff7 com.apple.frameworks.SleepServices (1.1 - 1.1) <4D9C44FF-5403-3372-A90E-CBF2A34D7CE7> /System/Library/PrivateFrameworks/SleepServices.framework/Versions/A/SleepServi ces
       0x1031a2000 -        0x1031a3fff com.apple.AddressBook.LocalSourceBundle (8.0 - 1371.2) <E63CFFBD-3CC0-329C-BB89-17996C9F75E4> /System/Library/Address Book Plug-Ins/LocalSource.sourcebundle/Contents/MacOS/LocalSource
       0x1031a8000 -        0x1031faff7 com.apple.Suggestions (3.0 - 137.1) <163A32DE-1E1D-3EBB-9F20-CF64774CF5A6> /System/Library/PrivateFrameworks/Suggestions.framework/Versions/A/Suggestions
       0x103242000 -        0x103378ff5 com.apple.WebKit (9537 - 9537.78.2) <EB8D3D78-92E7-3B67-8AAF-B51A181461E0> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
       0x103471000 -        0x103771ff7 com.apple.Foundation (6.9 - 1056.16) <24349208-3603-3F5D-95CC-B379616FBEF8> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
       0x1039af000 -        0x1039b0ff0 ATSHI.dylib (363.3) <236B636F-A8E9-37A9-BEF0-7FE68BC58436> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/ATSHI.dylib
       0x1039b5000 -        0x103b62f27 libobjc.A.dylib (551.1) <F21C5742-7B9C-31F1-BBAE-1717BC6C2F1B> /usr/lib/libobjc.A.dylib
       0x103b87000 -        0x103b88ff7 libSystem.B.dylib (1197.1.1) <E303F2F8-A8CF-3DF3-84B3-F2D0EE41CCF6> /usr/lib/libSystem.B.dylib
       0x103b94000 -        0x103c9aff7 com.apple.ImageIO.framework (3.3.0 - 1044) <3BCCF2AE-CF1F-3324-A371-DF0A42C841A2> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO
       0x103d02000 -        0x104878ff7 com.apple.AppKit (6.9 - 1265.21) <9DC13B27-841D-3839-93B2-3EDE66157BDE> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
       0x105002000 -        0x105002fff com.apple.ApplicationServices (48 - 48) <F250170A-8805-3731-9097-78CAD04481F0> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
       0x10500a000 -        0x10500afff com.apple.CoreServices (59 - 59) <67A369BA-2326-383F-995B-853DAD7BFF43> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
       0x10500e000 -        0x1051aaff3 com.apple.QuartzCore (1.8 - 332.3) <72003E51-1287-395B-BCBC-331597D45C5E> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
       0x105284000 -        0x105346ff5 com.apple.CoreText (367.20 - 367.20) <B80D086D-93A9-3C35-860E-9C3FDD027F3B> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
       0x1053b9000 -        0x105cd8797 com.apple.CoreGraphics (1.600.0 - 599.35.4) <C8CBC664-0CD2-3C7D-A301-9B3BA731250C> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
       0x105e06000 -        0x105febfff com.apple.CoreFoundation (6.9 - 855.17) <729BD6DA-1F63-3E72-A148-26F21EBF52BB> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
       0x106163000 -        0x106167ff7 libcache.dylib (62) <8C1EFC4F-3F51-3DE9-A973-360B461F3D65> /usr/lib/system/libcache.dylib
       0x10616d000 -        0x106177fff libcommonCrypto.dylib (60049) <79B8E80F-E596-3302-8243-EC479B9546CA> /usr/lib/system/libcommonCrypto.dylib
       0x106185000 -        0x10618cfff libcompiler_rt.dylib (35) <2A890004-0A78-3E33-9AC5-A7D63BD4F879> /usr/lib/system/libcompiler_rt.dylib
       0x106198000 -        0x10619afff libcrammd5.2.so (170) <940A42FC-C634-354E-AD74-691CD90A1427> /usr/lib/sasl2/libcrammd5.2.so
       0x10619f000 -        0x1061a6ffb libcopyfile.dylib (103.92.1) <CF29DFF6-0589-3590-834C-82E2316612E8> /usr/lib/system/libcopyfile.dylib
       0x1061b2000 -        0x106200fff libcorecrypto.dylib (161.1) <F3973C28-14B6-3006-BB2B-00DD7F09ABC7> /usr/lib/system/libcorecrypto.dylib
       0x106211000 -        0x10622bfff libdispatch.dylib (339.92.1) <C4E4A18D-3C3B-3C9C-8709-A4270D998DE7> /usr/lib/system/libdispatch.dylib
       0x106247000 -        0x10624aff7 libdyld.dylib (239.4) <7C9EC3B7-DDE3-33FF-953F-4067C743951D> /usr/lib/system/libdyld.dylib
       0x106254000 -        0x106254ff7 libkeymgr.dylib (28) <D7045F25-BFA4-3840-847D-AF95DF8B6CCA> /usr/lib/system/libkeymgr.dylib
       0x10625f000 -        0x106266ff8 liblaunch.dylib (842.92.1) <A40A0C7B-3216-39B4-8AE0-B5D3BAF1DA8A> /usr/lib/system/liblaunch.dylib
       0x10626e000 -        0x106270fff pwauxprop.so (400.1) <B95FA3F5-0EE9-335E-BBC7-FDEDEB7F18F0> /usr/lib/sasl2/pwauxprop.so
       0x106275000 -        0x10627afff libmacho.dylib (845) <B2BE3C25-CF1F-309B-AB99-1F0B54621445> /usr/lib/system/libmacho.dylib
       0x106281000 -        0x106283ff7 libquarantine.dylib (71) <973BE51D-6465-392F-9099-D4AB21BF0D25> /usr/lib/system/libquarantine.dylib
       0x106289000 -        0x10628aff9 +cl_kernels (???) <4294571C-113F-45DA-8AA4-09A9FE479C83> cl_kernels
       0x10628c000 -        0x10628dffb libremovefile.dylib (33) <26266E3F-FDDC-3CFC-B27F-78B49BDC9BDC> /usr/lib/system/libremovefile.dylib
       0x106294000 -        0x1062a5ff7 libsystem_asl.dylib (217.1.4) <B983CA60-F418-317B-B142-48A6376564FC> /usr/lib/system/libsystem_asl.dylib
       0x1062af000 -        0x1062b1fff shadow_auxprop.so (170.1) <E02127CB-F9C0-3E3B-ABBB-473EC0CB6DE7> /usr/lib/sasl2/shadow_auxprop.so
       0x1062b6000 -        0x1062b7ff7 libsystem_blocks.dylib (63) <FB856CD1-2AEA-3907-8E9B-1E54B6827F82> /usr/lib/system/libsystem_blocks.dylib
       0x1062bc000 -        0x1062bcff6 +cl_kernels (???) <849F10B5-BE87-46CB-97DD-BE2571E9D186> cl_kernels
       0x1062c0000 -        0x106349ff7 libsystem_c.dylib (997.90.3) <6FD3A400-4BB2-3B95-B90C-BE6E9D0D78FA> /usr/lib/system/libsystem_c.dylib
       0x106378000 -        0x10637aff3 libsystem_configuration.dylib (596.15) <4998CB6A-9D54-390A-9F57-5D1AC53C135C> /usr/lib/system/libsystem_configuration.dylib
       0x106380000 -        0x106382fff smb_nt.so (170.1) <B508FD03-CE31-3B93-91D7-440BEDAD9581> /usr/lib/sasl2/smb_nt.so
       0x106387000 -        0x10638ffff libsystem_dnssd.dylib (522.92.1) <17B03FFD-92C5-3282-9981-EBB28B456207> /usr/lib/system/libsystem_dnssd.dylib
       0x106396000 -        0x1063bdffb libsystem_info.dylib (449.1.3) <395D8CD6-616A-3BD3-A195-C6D68EB9AB22> /usr/lib/system/libsystem_info.dylib
       0x1063d3000 -        0x1063d4fe2 +cl_kernels (???) <65C0B943-2D1A-4BFC-90A8-1796BC37EFB0> cl_kernels
       0x1063d7000 -        0x1063f3ff7 libsystem_kernel.dylib (2422.115.4) <9EDE872E-2A9E-3A78-8E1D-AB790794A098> /usr/lib/system/libsystem_kernel.dylib
       0x10641d000 -        0x10644cfd2 libsystem_m.dylib (3047.16) <9D96AACD-5870-3A5C-B849-7F9C0F6EBB09> /usr/lib/system/libsystem_m.dylib
       0x106457000 -        0x106457fe7 +cl_kernels (???) <31C04995-CDEA-46B7-9179-89728EC72C0C> cl_kernels
       0x10645b000 -        0x106476ff7 libsystem_malloc.dylib (23.10.1) <A695B4E4-38E9-332E-A772-29D31E3F1385> /usr/lib/system/libsystem_malloc.dylib
       0x106483000 -        0x106484fef +cl_kernels (???) <BE2BA092-AEEB-420E-8092-2801F772CA9A> cl_kernels
       0x106486000 -        0x1064adff7 libsystem_network.dylib (241.3) <A499D688-9165-3776-8C8E-C018897B5B13> /usr/lib/system/libsystem_network.dylib
       0x1064c9000 -        0x1064d2ffb libsystem_notify.dylib (121.20.1) <9B34B4FE-F5AD-3F09-A5F0-46AFF3571323> /usr/lib/system/libsystem_notify.dylib
       0x1064df000 -        0x1064e5ff7 libsystem_platform.dylib (24.90.1) <3C3D3DA8-32B9-3243-98EC-D89B9A1670B3> /usr/lib/system/libsystem_platform.dylib
       0x1064f8000 -        0x1064f8ffd +cl_kernels (???) <D02FF757-E298-4C70-B648-B1A6311D5EFC> cl_kernels
       0x1064fb000 -        0x106502ff7 libsystem_pthread.dylib (53.1.4) <9DA50FD0-D9AC-3051-AD4B-BA0D745BC49C> /usr/lib/system/libsystem_pthread.dylib
       0x106510000 -        0x106510fff +cl_kernels (???) <89537D83-B10F-4035-BA10-119F1A28735C> cl_kernels
       0x106513000 -        0x106514fff libsystem_sandbox.dylib (278.11.1) <0D0B13EA-6B7A-3AC8-BE60-B548543BEB77> /usr/lib/system/libsystem_sandbox.dylib
       0x106519000 -        0x10651dff7 libsystem_stats.dylib (93.90.3) <4E51D5B0-92A0-3D0D-B90E-495A1ED3E391> /usr/lib/system/libsystem_stats.d

Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Please take this step regardless of the results of Step 1.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

Firefox crashes upon open - won't send crash report; crash report info summarized below

I have one computer that crash every time I start Firefox. Ocassionally the firefox window will appear for less than a second and then the Crash Report Window shows up; most times it goes right to Crash Report Window. Then it is for some reason unable to send the crash repor; it keeps looping back to the crash report. I've checked my modem and router are operating correctly; I have another computer that's working fine. I've run scan for Trojans, viruses and still see the problem. Any help would be very much appreciated as I'm stuck at this point. For what it's worth, Internet Explorer has the same problem, crashing upon opening.
== Crash ID(s) ==
not available

Hello. I have a similar problem to the question of Ryan Vaught, (Firefox crashes upon open - won't send crash report; crash report info summarized below [MY] Firefox version: prior one to 3.6.7 Operating System: Windows XP Provessional). Mine is a bit different tho. Firefox seems to be crashing and my internet crashes right with it. When it does this, it also takes out some Win32 system .exe files. I too have ran AVG (Full Coverage /Purchased one) and then updated to Viper (Sunbelt Software) and it comes up clean of any viruses, etc. Once it crashes and I close Firefox, the crash report request comes up. When I hit send, it says it cannot be sent with no additional information as to why. I just updated Firefox to 3.6.7 and sure hope this helps, but it almost always happens when I am playing games that use flash. I can send a screenshot if you need it and feel free to edit my question if need be. I've checked my Viper settings and can get to all the websites so far trying to rule it out. Deleted my internet set up and then added it back as a new connection (hope that made sense), so I don't know who to be asking this question of, but hoping you may know the answer why I can't send the crash report. Whew! Sorry for the lengthy question/issue. Your help is greatly appreciated!! Carolyn Burnam
<blockquote>removed personal email -MJB</blockquote>

Tried EVERYTHING!!! HELP!!! iTunes could not connect to the music store...

HELP! I have tried everything...I keep receiving the following error message:
"iTunes could not connect to the music store. Network connection was refused. Make sure your network settings are correct and network connection is active, then try again."
I have a 60GB video ipod. OS Windows XP Service Pack 1. Dial up AOL. No firewalls, checked connections, followed all instructions on the support page, contacted customer support via email (see responses below), contacted AOL (referred me back to iTunes), iTunes referred me to customer support number for iPod (which I called, and they referred be back to iTunes customer support via email). After emailing customer support and receiving a general response, and replying to each response, the email said they were not technical support...read all emails below beginning with the most recent:
Subj: Re: Connect; Follow-up:
Date: 1/19/2006 6:04:50 PM Pacific Standard Time
From: [email protected]
To:
Sent from the Internet (Details)
Dear Emily,
Thank you for contacting the iTunes Music Store. We're sorry to hear you are still unable to connect to the store. At the end of this email we have included further possible solutions to the issue you are encountering.
We're also sorry your iTunes Music Gift email didn't reach the recipient. The gift code you purchased is ... The recipient's ISP may have inadvertently blocked or filtered our email, thinking it was spam.
If you purchased your gift using iTunes, you can resend it with a few simple mouse clicks. Just follow these easy steps to resend an unredeemed music gift to any address:
http://www.info.apple.com/kbnum/n301476
If you would rather email the gift information directly to the recipient using your email program, we've included instructions for your recipient and the gift code below.
1. Download and install the latest version of iTunes. You can download the latest version, free-of-charge, from our website.
http://www.apple.com/itunes/download/
2. Click the link below to launch the iTunes application and view the gift page.
http://www.itunes.com/go/songcode/
3. Click Redeem.
4. Copy this gift code and paste it into the Redeem code entry box.
Again, we're sorry you are still unable to connect to the store.
First, please make sure you're using the latest version of iTunes before you access the iTunes Music Store. You can download the latest version of iTunes from our website.
http://www.apple.com/itunes/download/
Also, some software that you install on your computer can affect the way your computer sends and receives information from the Internet. A few examples of this software are:
* Firewalls
* Internet security software
* Privacy filters
* Web accelerators
* Ad filters
If you cannot use the iTunes Music Store, try disabling this software temporarily to identify the culprit. Then, please refer to the documentation that came with the software to allow the iTunes Music Store to connect to the Internet. For your reference, these domains need to be permitted to send and receive data from the Internet:
phobos.apple.com
phobos.apple.com.edgesuite.net
For more instructions on configuring your 3rd-party software, please contact the software manufacturer. If your web accelerator appears to be at the root of the problem, please contact your ISP.
Sincerely,
The iTunes Music Store Team
http://www.apple.com/support/itunes/ww/
Thank you for your response. I am curious to know why if iTunes does not
answer non technical questions, why I received information when I replied to this
email. Listed below are the previous threads providing technical information.
Furthermore, if this is email is for billing disputes, I would like to have
my Mastercard credited $25.87 for a "gift this purchase/tv show" that I
purchased for my uncle on Christmas Day. I purchased the full first season of Monk.
I previously sent an email requesting credit on approximately January 2,
2006, and failed to receive a response. He never received the gift, or any
instructions about how to download the tv show, and I do not show a credit
appearing on my credit card. I would like to have credit for services not received.
Please credit the following card #XXXX
Thank you.
Emily
Subj: Re: Connect; Follow-up:
Date: 1/18/2006 2:21:12 PM Pacific Standard Time
From: [email protected]
To:
Sent from the Internet (Details)
Dear Emily,
Thank you for contacting the iTunes Music Store.
The iTunes Music Store team answers non-technical questions about billing,
customer accounts, downloading music, and iTunes Music Store content.
Many questions about your iTunes software can be answered by choosing “iTunes
and Music Store Help” from the Help menu.
For online information, visit iTunes Support at
<http://www.apple.com/support/itunes>.
To access the discussion boards for iTunes and other Apple services, please
visit
<http://discussions.info.apple.com>.
For support for your iPod, please visit:
<http://www.apple.com/support/ipod/>
If you require assistance beyond the complimentary support available online,
please call AppleCare technical support at 800-APL-CARE (800-275-2273). Help
is available seven days a week from 8:00 a.m. to 8:00 p.m. central time. There
may be a fee associated with the call.
Sincerely,
iTunes Music Store Support
Need a quick answer?
iTunes Music Store Customer Service:
<http://www.apple.com/support/musicstore/ww>
iTunes technical assistance:
<http://www.apple.com/support/itunes/ww>
Thank you for your response. I have tried these methods, AGAIN. None of
them seem to work. I also contact my ISP, AOL. Nothing they advised me to do
worked. Has iTunes performed recent upgrades? Just viewing the discussion
boards, it seems like a lot of people are having problems. Having paid $399
for
the 60GB video ipod, I need more than a generic email telling me what to do,
when I already indicated in previous email that I followed the steps shown in
the
support area, which were the same instructions email to me.
Subj: Re: Connect; Follow-up:
Date: 1/16/2006 5:14:47 PM Pacific Standard Time
From: [email protected]
Sent from the Internet (Details)
Dear Emily,
Thank you for contacting the iTunes Music Store. Use the steps in the
following article to troubleshoot your connection problem.
I have been unable to connect for more than 24 hours on Windows.
If you haven't been able to connect to the iTunes Music Store for more than a
day—and other customers on our discussion boards aren't experiencing similar
issues—a software or ISP configuration issue may be blocking your access to
the iTunes Music Store.
• Your copy of the iTunes application may be out of date.
• If iTunes is out of date, it will not be able to connect to the
iTunes Music Store. You can download the latest version of iTunes from our
website: ?http://www.apple.com/itunes/download/
• You installed a third-party anti-virus or personal firewall
application.
• You will need to configure your software to allow iTunes to access
the Music Store. You can contact the software manufacturer if you have
questions regarding configuration. Click here for more information.
• You upgraded to Windows XP Service Pack 2.
• Windows XP Service Pack 2, by default, enables the Windows Firewall.
As with a third-party firewall, you will need to configure Windows Firewall
to allow iTunes to access the Music Store. Read this document for more
information. If you have further questions about configuring the Windows Firewall,
contact Microsoft's Service Pack 2 hotline at (888) SP2-HELP.
• You upgraded to a high-speed or wireless Internet connection.
• A new DSL or cable modem, or even a router, could be the culprit.
These devices allow your computer to access the Internet at a much higher speed,
or route your connection to multiple computers. However, they can also expose
your computer to hackers. To help prevent this, manufacturers of these
products often install firewalls to prevent hackers and viruses from compromising
your system. Although this layer of protection is beneficial, there are
occasions when a device may determine that the iTunes Music Store is a threat to the
computer. If this is the case, you will need to configure these devices to
allow iTunes to access the Music Store. Contact your ISP or the device
manufacturer if you need help configuring your device.
• You switched to a new ISP.
• If you didn't install new networking hardware, your ISP may be
blocking access to the iTunes Music Store. Let your ISP know about this document
which can help your them configure their servers to allow iTunes Music Store
traffic through.
Sincerely,
The iTunes Music Store team
http://www.apple.com/support/itunes/ww/
In a message dated 1/14/2006 8:20:29 AM Pacific Standard Time,
[email protected] writes:
http://www.info.apple.com/kbnum/n300870
Thank you for your quick response. I already tried the link and all
instructions several times.
-The following is my information:
Sacramento, CA
-AOL 8.0 (dial up connection) - (tried downloading 9.0 but always receive
error message)
-The error message received is: iTunes cound not connect to the Music Store.
Network connection was refused. Make sure your network settings are correct
and network connection is active, then try again
Thank you,
Emily
Subj: Re: Connect; Follow-up:
Date: 1/14/2006 8:20:29 AM Pacific Standard Time
From: [email protected]
Sent from the Internet (Details)
Dear Emily,
We're sorry to hear that you can't connect to the iTunes Music Store. Your
experience using the iTunes Music Store is very important to us, and we'll do
everything we can to help you fix the connection issue quickly.
This article outlines the culprits that can cause a connection issue. Please
try these solutions:
http://www.info.apple.com/kbnum/n300870
We hope one of these solutions helped you resolve the connection issue. In
the rare event that these suggestions didn't help, please reply to this email
with the following information:
1. Your city and state.
2. Whether you use a high-speed Internet connection, like a cable modem or
DSL.
3. The name of your Internet Service Provider.
4. The error message iTunes displayed (if any) when you tried to connect.
5. Your approval to reset your password.
Sincerely,
The iTunes Music Store Team
http://www.apple.com/support/itunes/ww/
Customer First Name : Emily
Customer Last Name :
email :
Web Order # :
Support Subject : Connect
Sub Issue : Can't connect
Comments : iTunes Account Name:
Platform : Windows XPSP1
Error Code :
Other Error :
Comments:
The error message I am receiving is "iTunes cound not connect to the Music
Store. Network connection was refused. Make sure your network settings are
correct and network connection is active, then try again". I have been unable to
connect to the music store for at least 3-4 days. I have been using iTunes
since last October, successfully. I checked all my network connections & they
are fine. I am able to connect to AOL. I even uninstalled and reinstalled
iTunes several times, all successfully, but I am still encountering a problem.
Thank you.
Emily
Nice, effective customer service. I'm at my wit's end. I field customer service calls, and answer emails at work, and the general responses from the iTunes response library are ridiculous. Especially, after emailing me twice technical support emails, they tell me they do not handle technical support questions...
Any help or suggestions as to how I should respond to the next email is helpful...
I also forgot to mention I have been able to connect to iTunes since October 2005, and have been unable to connect for almost 2 weeks now. And, yes, I have downloaded the latest version of iTunes. I was advised over the phone to upgrade to XP Service Pack 2, but it looks like SP2 has issues. ANd, no, I did not download SP2, because the customer support rep admitted he knew nothing to very little about iTunes.
Emily

Emily,
thanks for your posting, it just reflects my experience (although I didn't contact the helpdesk, but after what you wrote I think I can skip that part). I am livin in China and buy from the German MS, worked fine until about a week ago when the download of an album stopped just after 5 songs. I have never been able to connect to the shop ever since.
The interesting thing is, that I get a response from their server in the domain phobos.apple.com (phobos.apple.com/WebObjects/MZStore.woa/wa/storeFront) which I would interpret that there can't be a problem which they always list (Antivirus, Firewall etc...)
So will there ever be somebody from Apple who is going to give a better explanation how to solve the problem ? Or are there already too many people buying iPods and music ???

ITunes error message / "iTunes could not connect to the music store...

The past week, I have been having problems connecting to the iTunes music store. I purchased my ipod in 10/05 and have had no problems until recently. I keep receiving the following error message:
"iTunes could not connect to the music store. Network connection was refused. Make sure your network settings are correct & network connection is active, then try again."
I went onto the website, and checked various things. I uninstalled and reinstalled iTunes and the software, checked to see if I have any firewalls (none), checked to see if I have Windows XP service pack 2 (I have 1), and contacted my ISP (AOL). Help! I have AOL 8.0 dial up, and have had service with them for a couple of years now, so that is not an issue. Per AOL, I tried uninstalling AOL adapter and restarting my computer, and also deleting cookies and deleting files/all offline content, defaulted my security settings (they were the same), and reset web settings. I have restarted my computer, but am still having the same issues. I already contacted iTunes about this issue, and they sent me the same email twice, with the same instructions as their website, which I indicated I already tried numerous times. I have also checked my connections, and everything is fune. I try to access iTunes after logging into AOL.
Thank you in advance to everybody that responds.
Emily

Thanks for the input. Unfortunately, I keep trying to do that, and have not been able to download for about a week. After contact customer support, I received the general "technical support" email, which is the same information found on the website. After replying to the email, which stated that I tried already tried the methods listed, I received the same email again. After replying to that email which included the previous threads, I received an email stating that the deparment I replied to does not handle technical issues. So, tonight, I re-emailed them with all of the threads and asked for an explanation of why I received technical emails if they do not respond to technical emails. It will be interesting to see how they respond, although it will probably be some general email. I sometimes respond to member service emails at my place of employment, so I know the procedure. The bottom line is that I should receive answers to my questions, even if the answer is something along these lines:
"I am researching your problem, and will contact you within the next xx hours/business days with a resolution. We value you as a customer, and strive to maintain excellent customer support and satisfaction. Thank you for your patience."
Or, a similar response. I know there is a general response library. And, I also know that if some body is unable to answer a question, as customer support, they should try utilize their resources. Basically, be a problem solver.

Photoshop cs5 crashes upon opening.

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Problem signature:
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 12.0.0.0
Application Timestamp: 4bbc5b10
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.18247
Fault Module Timestamp: 521eaf24
Exception Code: c0000005
Exception Offset: 0000000000053290
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 2e90
Additional Information 2: 2e90ae91287f95d558ee6366959888fd
Additional Information 3: 8e3b
Additional Information 4: 8e3b19ea1fc0254051c0758933c35860

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why doesnt itunes 11.1.3 wont open app store after i updated my phone to ios7?

Hi karthikprabhakaran,
If you are having issues connecting to the iTunes Store after updating to iOS 7, you may find the following article helpful:
Apple Support: Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Regards,
- Brenden

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Aurora 11.0a2 is crashing upon opening. I have a HTC EVO 4G. It started to do that immediatly after updating. Any fixes for that?

We would need some debugging info. The following should help us see the issue.
Install alogcat https://market.android.com/details?id=org.jtb.alogcat
* In the all apps screen launch alogcat
* press the menu button press clear
* launch Firefox
* Go back to alogcat
* press the menu button and select save
* connect your phone to the computer using your usb cable
* open the phone's drive and open the alogcat folder
* open the text file with notepad
* copy and paste the info into http://pastebin.mozilla.org
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I have used Firefox for the last number of years but now it crashes upon opening.

I have used Firefox for the last number of years but now it crashes upon opening. I have unistalled and installed (version 6) but still it crashes. It does not start in safe mode either. I have read the various help support but I seem to be going around in circles. I am not a computer geek so please bear with me. Thank you.

Create a new profile exclusively for the 4.0 beta version and create a desktop shortcut with -P "profile" appended to the target to launch that profile.
* http://kb.mozillazine.org/Testing_pre-release_versions
* http://kb.mozillazine.org/Creating_a_new_Firefox_profile_on_Windows
* http://kb.mozillazine.org/Shortcut_to_a_specific_profile
* http://kb.mozillazine.org/Using_multiple_profiles_-_Firefox

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