Itunes 7.4.1.2 video import issues

The Apple sample QT file can be imported into Itunes and copied to my new classic 160gb no problem but files generated by Videora and/or Xilisoft Ipod video convertor from Xvid/264 sources both fail. They are either ignored by itunes when I try to add them (.mp4 files) or cannot be copied to the Ipod because they are "not in a supported format". As both these products are specifically designed to produce files that are compatible with the IPOD, there is surely somthing wrong with ITunes 7.4.1.2.
Anyone any ideas ?
(I tried reinstalling itunes, no change)

You're probably not doing anything wrong. Videora and other programs that lead us to believe they are "specifically designed" to create iPod-friendly video often don't. I tried Videora's basic iPod mode on half a dozen sitcom AVIs before giving up. None of the resulting MPEG-4 files would import into iTunes. Thank goodness for Pinnacle Studio, whose iPod output setting is simple and perfect.

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