Itunes 7.4.1.2 - Vista 64 bit - unable to import or burn cd
Hello.
Last night I installed Itunes 7.4 on my vista 64 bit box and kept getting the error that ITunes had installed incorrectly and I would not be able to import or burn cds.
I then tried repairing and uninstalling and reinstalling but to no avail. Then this morning I tried downloading and installing 7.4.1 and am still getting the same error.
The about menu tells me that the cd driver dll is unavailable.
Can anyone please help out?
Cheers,
David
iTunes is not supported on any of the 64-bit versions of Windows, so you will not be able to get any official assistance from Apple (and they don't provide any technical support in the Discussions anyway; these forums are, with rare exceptions, user-to-user only). You can search the forum for "64-bit" and see what people are suggesting in other threads. One suggestion I've seen is that you need the 64 bit Gear drivers. You can download them from here:
http://www.gearsoftware.com/support/drivers.cfm
Hope that helps.
Similar Messages
-
Hello:
I have installed Itunes on my new Windows 7 based computer (64 bit) and get the following error message everytime the program opens, "ITunes not properly installed. If you wish to import or burn CD's, you must reinstall ITunes." So, I have removed ITunes, Quick Time and Apple associated software, twice, from my computer and reinstalled the latest version (10.4.1) but get no fix to the problem. ITunes will import CD's but will not burn them with this error in place. Anybody know how to fix this problem?if you have 64bit os this is problem:
Any 64-bit version of Windows is not supported so you should expect certain things not to work. From Apple's iTunes page the Windows requirements are:
32-bit editions of Windows XP or Vista
Windows XP Service Pack 2 or later required for Apple TV or iPhone
500 MHz Pentium class processor or better
QuickTime 7.1.6 or later (included)
256MB RAM
Supported CD-R or DVD-R drive to burn CDs
Broadband Internet connection (DSL/Cable/LAN) for buying and streaming music -
ITunes was not properly installed. if you wish to import or burn CDs...
i've uninstalled, reinstalled, updated, etc etc etc
over and over again
i still get this error when i start itunes:
*iTunes was not properly installed. if you wish to import or burn CDs, you need to reinstall itunes.*
i confirmed that i'm downloading the correct version (32bit), vista home premium...
it just doesn't work.
Message was edited by: Daniel LinehaniTunes was not properly installed. if you wish to import or burn CDs, you need to reinstall itunes.
That one can indicate a damaged set of GEAR drivers (iTunes uses those for burning/importing).
One way forward is to manually remove your GEAR drivers as per:
[DRIVERS: Windows - Updating, removing, 64 bit versions, etc|http://www.gearsoftware.com/wiki/index.php?title=DRIVERS:Windows_-_Updating%2C_removing%2C_64_bit_versions%2Cetc]
... and then reinstalling the GEAR drivers from here:
http://www.gearsoftware.com/support/drivers.php -
Help Please: Unable to Import or Burn CDs with iTunes
Hello,
At some point over the last few updates I seem to have lost the ability to import or burn CDs with iTunes. I've done so many times in the past with no problem however when I attempt to do so now my entire PC restarts or in a few cases gives me the generic Windows "iTunes needs to close" error.
So far I've made sure my PC is not overheating. I've ruled out spyware or viruses using AVG and CCleaner. I've swapped out power supplies only to have the problem continue. I am able to listen to music and/or burn CDs and DVDs in both of my drives using other applications with no problem. I've tried fresh, clean installs of iTunes all the way back to 8.02 with no success. I've even gone as far as to completely reformat Windows only to have this problem continue.
Any help or suggestions would be most welcome. I will be glad to provide any requested information, thank you.
Message was edited by: SimbelmyneWhat good is buying your music through itunes if you can't burn a cd and/or back it up? Why isn't this issued solved - I can't burn a cd. I have missing registry files and warning that says to reinstall which I've tried unsuccessfully. Hopefully they'll find a fix before I lose my 500 songs I've purchased...does anyone back up on a external hard drive - any suggestions? Thanks
-
please help!! i've recently updated to the latest itunes version. after much hassle in doing so, it now tells me that the registry settings for importing or burning CD's/DVD's doesn't work and that i should reinstall itunes. i,ve done that from the website and from a saved position, but it doesn't work. i don't want to have to delete my library to have to start again !!!! there must be another way. it also said that it might be to do with other CD/DVD burning software, but i haven't put any on my computer that itunes didn't seem to lke before
I have the exact same issue. I havent found our what is causing it either. Multaple re-install attempts with no success. I have to use Windows Media Center to burn audio discs. Any other advice?
-
I have recieved this messaged after uninstalling and reinstalling itunes 3 times.
I have rebooted my laptop over 100 times playing with all the things i needed to do.
Here is a list of things I have done... NONE solved the problem of me burning CDS.
I had ZERO problems burning cds, I did it regularly, but since i dl the new itunes, it totally messed up everything.
I cannot even burn on Windows Media player however when I check in Admin control panel it states the device is working properly.
I have....
...done this http://support.apple.com/kb/TS3299 ALL OF IT! including taking away upper filters, adding GEAR filters, REMOVING ALL Gear documentation and then reinstalling it.
...done every single option that is here http://support.apple.com/kb/TS2372 ...
( I apologize if I am repeating myself. I've been at this for 5 hours straight)
.....done http://www.gearsoftware.com/wiki/index.php?title=DRIVERS:_Windows_-_Updating%2C_ removing%2C_64_bit_versions%2C_etc
...done... I cant remember what else but I've probably done it all...
Here is my diagnostic from itunes
Microsoft Windows Vista x64 x64 Home Premium Edition Service Pack 1 (Build 6001)
Gateway M-6846
iTunes 11.0.5.5
QuickTime 7.7.2
FairPlay 2.4.14
Apple Application Support 2.3.4
iPod Updater Library 10.0d2
CD Driver Not Available
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.1.0.13
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0037BF40094E6388
Current user is not an administrator.
The current local date and time is 2013-09-05 22:11:05.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {D9144DA2-6F49-49B6-BB1E-D41D78D9C8A4}
Description: Intel(R) PRO/Wireless 3945ABG Network Connection
IP Address: 192.168.0.11
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Thu Sep 05 21:03:57 2013
Lease Expires: Thu Sep 12 21:03:57 2013
DNS Servers: 64.71.255.204
64.71.255.198
Adapter Name: {F1970DC5-06FC-4A6D-AA9F-8343BE38191F}
Description: Realtek RTL8101 Family PCI-E Fast Ethernet NIC (NDIS 6.0)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2013-09-05 22:08:00.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
No drivers in UpperFilters.
Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the “Add or Remove Programs” control panel.
Force Optical Power Calibration before burn is turned on in the preferences.
The last failed audio CD burn had error code 4251(0x0000109b). It happened on drive E: Optiarc DVD RW AD-7563A on CDRW media at speed 10X.
Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the “Add or Remove Programs” control panel.
Force Optical Power Calibration before burn is turned on in the preferences.
The last failed audio CD burn had error code 4251(0x0000109b). It happened on drive E: Optiarc DVD RW AD-7563A on CDRW media at speed 10X.
**** Device Connectivity Tests ****
iPodService 11.0.5.5 (x64) is currently running.
iTunesHelper 11.0.5.5 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) ICH8 Family USB Universal Host Controller - 2830. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2831. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2832. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2834. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2835. Device is working properly.
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 2836. Device is working properly.
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 283A. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Devices Not Currently Connected:
iPod touch (5th generation) running firmware version 6.1.3
Serial Number: CCQL5E9GF4JW
iPhone 4S running firmware version 5.0.1
Serial Number: C36GQKB5DT9Y
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.
Thank you in advance for your help!!!!!I had a very similar problem, error 4251. (look in your log you will see that error) Since I finally fixed my problem, I thought I would see if I can help someone else.
What I found is that I lost burn ability in both iTunes AND Windows. Like you did. I did some digging and found that this wasn't hardware related at all. In fact, this boils down to a registry key getting messed up. (sigh) Yeah. It causes the system to get a bad 'handle'.
OK, here's what to try. Go to this Microsoft KB article. Scroll down and find the *manual* instructions for Vista. Delete the registry key that it specifies. Reboot. Now verify that you can burn in Windows. (If you have a RW disc, do a disc erase, or just try and burn from Windows Media Player.) If that is working now, you're on the right track.
Now the issue is that iTunes will still be broken. Go and install the latest Gear driver. (I know you may have done it, but do it again.) Now follow the intructions in this Apple KB article to verify the "GEARAspiWDM" info is back there in the registry. Now reboot. Try and burn in iTunes.
I hope this helps. -
Below is the Itunes Diagnostics that I have -
Microsoft Windows Vista x64 x64 Home Premium Edition Service Pack 2 (Build 6002)
Dell Inc. Studio 540
iTunes 11.2.2.3
QuickTime 7.7.5
FairPlay 2.6.12
Apple Application Support 3.0.3
iPod Updater Library 11.1f5
CD Driver Not Available
CD Driver DLL Not Available
Apple Mobile Device 7.1.1.3
Apple Mobile Device Driver 1.64.0.0
Bonjour 1.0.6.2 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 00************A8
Current user is not an administrator.
The current local date and time is 2014-06-05 14:21:28.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA GeForce GT 220
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {66DB7017-1E38-4374-9440-2C75FF0EE4CA}
Description: Realtek PCIe GBE Family Controller
IP Address: 192.168.0.98
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: No
DHCP Server:
Lease Obtained: Thu Jan 01 11:00:00 1970
Lease Expires: Thu Jan 01 11:00:00 1970
DNS Servers: 192.168.0.1
192.168.0.200
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2014-06-05 14:19:17.
**** CD/DVD Drive Tests ****
LowerFilters: PxHlpa64 (2.0.0.0),
No drivers in UpperFilters.
Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the “Add or Remove Programs” control panel.
**** Device Connectivity Tests ****
iPodService 11.2.2.3 (x64) is currently running.
iTunesHelper 11.2.2.3 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) ICH10 Family USB Universal Host Controller - 3A34. Device is working properly.
Intel(R) ICH10 Family USB Universal Host Controller - 3A35. Device is working properly.
Intel(R) ICH10 Family USB Universal Host Controller - 3A36. Device is working properly.
Intel(R) ICH10 Family USB Universal Host Controller - 3A37. Device is working properly.
Intel(R) ICH10 Family USB Universal Host Controller - 3A38. Device is working properly.
Intel(R) ICH10 Family USB Universal Host Controller - 3A39. Device is working properly.
Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3A. Device is working properly.
Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3C. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
Most Recent Devices Not Currently Connected:
iPhone 5 (CDMA) running firmware version 7.1.1
Serial Number: DQ*******TWD
iPad (3rd Generation) (Wi-Fi) running firmware version 6.0
Serial Number: DY*******J8T
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.
<Personal Information Edited by Host>Someone please help me to get this fixed
-
I just purchased a new computer and loaded itunes and the dvd/cd burner dissappeared from my pc. Found that a filter itunes requires to burn or import causes issues with my burner. Any one have any suggestions?
Could you post your diagnostics for us please?
In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
... and click "Next".
When you get through to the final screen:
... click the "Copy to Clipboard" button and paste the diagnostics into a reply here. -
After installing iTunes under VISTA I noticed that both of my DVD/CD drives were missing. Device manager shows a conflict or blockage causing the drivers not to start.
I tried iTunes 7.3.1 on another PC with VISTA and it did the same thing. I had to remove iTunes since it basically disables by DVD and CD drives. Any ideas?Actually everything is working just fine after I had
uninstalled iTunes 7.3.1. Oh, I didn't have error
code 31 but just for your information it was 10.
Please don't give bad advice to people or perhaps to
some that don't even know what regedit is or will
even do for that matter. Apple should be able to
put together a script that will get the job done
correctly without having the enduser try a dangerous
tool.
I love how you're asking for help, and then refusing the help provided. Regedit is complex, but that article goes through it step by step, and even gets you to export the specific registry tree that you will be working on, so you can set the registry back to how it was before.
However, the regedit fix that was mentioned earlier would be the easiest thing to go through. If you go through the steps and it doesn't work, try going through the exact same steps again, except skip the step where is says to enter 'GEARAspiWDM' in the UpperFilters. If you just leave UpperFilters blank, and restart the computer, the CD drive should re-appear, and iTunes should work (but give you a message saying that you'll be unable to import or burn CD's... although most of the time you still can anyways). If it doesn't work, you can always import the registry tree back to how it was before, and close out of that scary regedit program. -
I am unable to burn CDs in iTunes. When I launch the application, the message "ITunes was not properly installed.if you wish to import or burn CDs you need to reinstall itunes" appears. I have deleted registry files, I have removed all related ITunes apps by uninstalling from Programs and deleting folders in C:Program files(and restarted laptop aftrerwards), nothing seems to resolve this error message.
I am unable to burn CDs in iTunes. When I launch the application, the message "ITunes was not properly installed.if you wish to import or burn CDs you need to reinstall itunes" appears. I have deleted registry files, I have removed all related ITunes apps by uninstalling from Programs and deleting folders in C:Program files(and restarted laptop aftrerwards), nothing seems to resolve this error message.
-
With Windows 7 I have completely deleted anything that was associated with Apple, Help, Support, you name it. It was verified nothing Apple. Reboot took place. I reinstalled iTunes per instructions and once again I got the following:
iTunes was not properlyinstalled. If you wish to import or burn CDs you need to reinstall iTunes.
Oviously something is amiss.Having finally found a post to the same situation, I ran diagnostics and believe I have the same problem as this post. Here is the diagnostic report:
Microsoft Windows 7 Business Edition Service Pack 1 (Build 7601)
Hewlett-Packard HP EliteBook 8460p
iTunes 1.14.43
Apple Application Support 2.1.9
iPod Updater Library 10.0d2
CD Driver Not Available
CD Driver DLL Not Available
Apple Mobile Device 5.2.0.6
and so on... -
ITunes says registry settings for importing and burning CDs or DVDs are missing.
i get a message after installing itunes 10.7 that registry settings are missing for importing and burning CD/DVDS. Says probably due to installing other burning sofware. Re-install ituenes. I never installed anything between the older 10.6 and the new 10.7........just updated when it said new Apple software was available. The update process seemed to delete the 10.6 install and then re-install a new version of itunes, 10.7. Then the registry settings error message started coming up each time I start itunes. What's the proper way to re-install?
Thanks for any suggestions.I'd start with the following document, with one modification. At step 12 after typing GEARAspiWDM press the Enter/Return key once prior to clicking OK. (Pressing Return adds a carriage return in the field and is important.)
iTunes for Windows: "Registry settings" warning when opening iTunes -
Hi I am unable to install itunes on my Windows 8 64 bit PC, can you help please
Hi I am unable to install itunes on my Windows 8 64 bit PC, can you help please
Many thanks.
the message I get says unable to remove old version of itunes
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time? -
Unable to install iTunes after converting from Windows Vista to Windows 7. Am told installation was successful, then "iTunes was not installed correctly", followed by "Error 7 (Windows error 193). I have my iPod plugged into my computer via USB port. What am I doing wrong?
i have the only account on my laptop so have checked and am the account administrator
i run windows 7 home premium
I have the same problem and
have followed the link uninstalling in the correct order,
then restarted as per instructions,
went to Apple to download itunes,
hit download now,
Visit the iTunes download page. Click Download Now to download the iTunes installer. When prompted, click Save (instead of Run).
did not get a save instead of run prompt
Right click on iTunesSetup or iTunes64Setup (the installer you downloaded in step 3).
If you have Windows Vista, Windows 7, and Windows 8: Choose "Run as administrator."
i can only click run as administrator from right clicking the shortcut on my desktop screen
If iTunes fails to install or repair, it might be necessary to remove components left from a previous installation of iTunes and then reinstall.
sick of doing this
at least 7 or 8 times i have re installed itunes to no avail
troubleshooting no better
please help. pulling my hair out at this stage
it was working fine until 2 days ago when i opened itunes it offered to update to 12.1
not working since i clicked yes
also i have gone to restore previous point and ffs there are no restore points before my multiple reinstalls
really dont want to have to restore factory settings -
I've installed and reinstalled iTunes 11.1.1 for Vista 64-bit yet keep getting the message "iTunes was not properly installed. If you wish to import or burn CDs you need to reinstall iTunes." I meticulously removed all traces of iTunes before reinstall as recommended and instructed step-by-step on Apple's website. Any ideas how I can get around this, anybody?
I've installed and reinstalled iTunes 11.1.1 for Vista 64-bit yet keep getting the message "iTunes was not properly installed. If you wish to import or burn CDs you need to reinstall iTunes." I meticulously removed all traces of iTunes before reinstall as recommended and instructed step-by-step on Apple's website. Any ideas how I can get around this, anybody?
Maybe you are looking for
-
Duplicate class definition error while invoking EJB from ADF project
Hi, I am using Jdeveloper TP3 and facing the following problem. I have built an EJB project and am ran them successfully in the embedded OC4J via a standalone java program. Now I created another project with ADF capabilities and when I tried to ping
-
Auto consumption of Q stock from an STO?
Hi All How much configuration is required to enable auto consumption to a reservation for receipt of Q stock for a stock transport order. The reservations are for Q stock only. Therefore, Plant B supplies Plant A with Q stock that I want to be receip
-
How to find Classes to which characterstics are assigned
Hi, How to find the classes to which a particular characterstics are assighned in 46B. I have characterstics and I should able to find the class/classes to which it is assighned. I have a BAPI BAPI_CHARACT_GETWHEREUSEDLIST which does the same as in
-
How do I transfer the content of an app(flashcards) from iPad A to iPad? B.
I have two iPads used educational purposes. Lists of words have been put into the app on one iPad. I now want the same list ofmwords put into the app on the second iPad. I have been able to download the app to the I'd ad but the content has not downl
-
ID won't remember dual monitor workspace
ID CS3. I have a two monitor setup, with my application window on the right (secondary) monitor and all my palettes and toolbars on the left monitor. I've saved this workspace and ID has always opened up like this. But recently I installed a new plug