ITunes 7.4 on Windows 2000 will not show songs in library

I have a computer running Windows 2000 and iTunes 7.4 that will not load songs onto iTunes. The songs play fine in Windows Media and are MP3's with no DRM. The user drags the song folder onto iTunes library and everything appears to be fine but the music never appears. Have also tried loading music from the file menu but also with no success. User has uninstalled an reinstalled iTunes. MP3's are associated with the iTunes program. I'm at a loss.

The minimum requirements for iTunes for Windows 7.4 are Windows XP or 32-bit editions of Windows Vista with Windows XP Service Pack 2 or later required for Apple TV. Windows 2000 is no longer supported though there are versions of iTunes 7 earlier than 7.4 that work with it: iTunes 7.3.2 for Windows 2000

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