ITunes 7.5 blank window bug

I found a replicatable bug in iTunes on my Leopard install. Try it see if it works for you..
Open iTunes, play a song that has album art.
Click on the album art & display it in a separate window.
Close the iTunes window (leaving just the album art showing)
Make another application active (like Preview).
While that other app is active in the front click the album cover. A blank white box appears in the same place & shape as the iTunes window you closed earlier.
I got this to happen over & over...
Curious!
Anyone else?
Thanks,
John Boyarsky
7th & 8th Grade Math & Yearbook Guy
Randy Smith Middle School
Fairbanks, AK

It doesn;t happen any more so let's call it good.

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Just upgraded to latest version of iTunes now get blank window in iTunes Store. Am on iMAC.

Just upgraded to latest iTunes version now iTunes Store is just blank window. How can I get iTunes Store to show up?

It is working now. I no longer get the message about the item not being available in the US and I can access the store.

1080p download and playback bugs in iTunes 10.6 for Windows

There seems to be some bugs in iTunes 10.6 for Windows related to 1080p video. According to Apple, the minimum specs for viewing 1080p video on a PC is:
To play 1080p HD video on a PC, you need a 2.4GHz Intel Core 2 Duo or faster processor, 2GB of RAM, and an Intel GMA X4500HD, ATI Radeon HD, or NVIDIA GeForce 8300 GS or better graphics processor.
My PC exceeds these specs (Intel i5-2500K 3.3GHz CPU, 8GB of RAM, AMD Radeon 7970 video card, 30" Apple Cinema Display). The first bug appears when I go into the preferences setting and switch the download preference fom 720p to 1080p, which triggers a warning box that says:
This computer may not be able to play 1080p videos. You can still download these videos for use on other devices.
That's odd but I press "OK" and downloaded the 1080p copy of a TV episode. When I press play, another warning box popped up:
Video is too large. The 1080p version of [show] is too large to play on this computer. You can choose to play a smaller 720p version of this movie below. This message will be dismissed in XX seconds.
The message gives you three options: PLAY SMALLER VERSION / OK / CANCEL. If I select OK or simply let the timer run down, the 1080p video starts playing without any problems. Anyone else seeing this?

Oh that clarifies things, I see what you mean. The error message still confuses me because even your smaller Acer monitor matches the pixel resolution of the 1080p video - the video doesn't exceed the monitor's pixel ratio so it's not technically "too large" as the error message says. The 1080p video should fill your Acer monitor edge to edge while leaving black borders on the top and bottom of your Samsung. I think this is clearly a bug in iTunes.
I know what you mean about the movie opening up so that a portion of the image is off the screen but that sounds like an issue related to the default position of the window when you start a video. The default position is such that a smaller size like the SD copy probably isn't cut off but that a larger video does get chopped until you change where videos open by default. I can change the position simply closing the video while it's playing. iTunes remembers the place on the screen where I closed the video and opens all videos at the spot afterwards. Does that not work for you?

IPhoto 09 (8.1.2) - Only shows blank window/no pix after iTunes/iOS4 update

Before updating to iTunes 9.2 and iPhone iOS4 (iPhone 3GS) my iPhoto 09 (8.1.2) was functioning perfectly. I have hundreds of photos and no issues with importing or displaying of photos on the Macbook.
I updated to iTunes 9.2 so I could download and update my iPhone 3GS to iOS4. Once I did that update my iPhoto install has been trashed.
Now, when I start iPhoto I get an empty two column window with no thumbnails or event folders in the larger white window column and no events/faces/last import/etc in the smaller grey left column. The two window columns exist but they are empty, no text, to pictures, nothing.
I verified that the picture files exists within the iPhoto Library subdirectory under ~/Pictures.
I tried starting iPhoto while holding command+option and then rebuilding the database. Also tried rebuilding small thumbnails. Nothing worked. iPhoto still starts into a blank window and there is no way to look into pictures or events manually. Even using toolbar drop down menus.
Software Update shows no updates available so I am guessing this is a new problem or something they haven't fixed yet.
When I start iPhoto, I get this console message:
7/12/10 12:45:44 PM iPhoto[1039] * -[FlippedViewTextView setFont:]: nil NSFont given.
When I starting clicking the main drop down menus in iPhoto I get:
7/12/10 12:46:46 PM iPhoto[1039] HIToolbox: ignoring exception '* -[FlippedViewTextView setFont:]: nil NSFont given.' that raised inside Carbon event dispatch
0 CoreFoundation 0x00c04bda __raiseError + 410
1 libobjc.A.dylib 0x95010509 objcexceptionthrow + 56
2 CoreFoundation 0x00c04908 +[NSException raise:format:arguments:] + 136
3 CoreFoundation 0x00c0487a +[NSException raise:format:] + 58
4 AppKit 0x9390fff2 -[NSTextView setFont:] + 254
5 iPhoto 0x005f259a 0x0 + 6235546
6 CoreFoundation 0x00b9d584 -[NSSet makeObjectsPerformSelector:] + 196
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8 AppKit 0x936b8508 loadNib + 257
9 AppKit 0x936b7b5b +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 831
10 AppKit 0x936b7811 +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 158
11 AppKit 0x936b775c +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 383
12 iPhoto 0x004858fb 0x0 + 4741371
13 iPhoto 0x00097dca 0x0 + 622026
14 iPhoto 0x00097b02 0x0 + 621314
15 iPhoto 0x0007ef8e 0x0 + 520078
16 AppKit 0x9372c086 -[NSMenu _enableItem:] + 651
17 AppKit 0x9372f370 -[NSCarbonMenuImpl _carbonUpdateStatusEvent:handlerCallRef:] + 527
18 AppKit 0x9372cf49 NSSLMMenuEventHandler + 404
19 HIToolbox 0x915b5f2f _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 1567
20 HIToolbox 0x915b51f6 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14H andlerCallRec + 411
21 HIToolbox 0x915d79bb SendEventToEventTarget + 52
22 HIToolbox 0x91603fa7 ZL18SendHICommandEventmPK9HICommandmmhPKvP20OpaqueEventTargetRefS5PP14OpaqueEventRef + 448
23 HIToolbox 0x91603de4 UpdateHICommandStatusWithCachedEvent + 66
24 HIToolbox 0x915b1701 _ZN13HIApplication12EventHandlerEP25OpaqueEventHandlerCallRefP14OpaqueEventRefP v + 1287
25 HIToolbox 0x915b5f2f _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 1567
26 HIToolbox 0x915b51f6 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14H andlerCallRec + 411
27 HIToolbox 0x915d79bb SendEventToEventTarget + 52
28 HIToolbox 0x9160187c ZL15SendMenuOpeningP14MenuSelectDataP8MenuDatadmP14_CFDictionaryhPh + 826
29 HIToolbox 0x91601171 ZL11DrawTheMenuP14MenuSelectDataPP9_CFArrayhPh + 263
30 HIToolbox 0x91600f3b _ZL11MenuChangedP14MenuSelectDatahh + 467
31 HIToolbox 0x915ffcb9 _ZL15TrackMenuCommonR14MenuSelectDataPh + 1481
32 HIToolbox 0x915f8259 _ZL14MenuSelectCoreP8MenuData5PointdmPP13OpaqueMenuRefPt + 315
33 HIToolbox 0x915f7a56 _HandleMenuSelection2 + 465
34 HIToolbox 0x915f7874 _HandleMenuSelection + 53
35 AppKit 0x9372648a _NSHandleCarbonMenuEvent + 285
36 AppKit 0x936fb03a _DPSNextEvent + 2304
37 AppKit 0x936fa2ca -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 156
38 AppKit 0x936bc55b -[NSApplication run] + 821
39 AppKit 0x936b45ed NSApplicationMain + 574
40 iPhoto 0x00124b80 0x0 + 1198976
41 iPhoto 0x00003172 0x0 + 12658
42 ??? 0x00000002 0x0 + 2
Ideas?

Perhaps a full repair permissions is necessary or something..
That's what one of the options in the iPhoto rebuild did. Create a new library, add a few photos and see if all is well. If so log into another user account on your Mac and try iPhoto there.
If iPhoto works OK in the other user account and in the new library your library is damaged and the repairs are not working. If iPhoto doesn't work in the other account nor the new library a reinstall of iPhoto seems indicated. To do so you'll have to first delete the current application and all files with "iPhoto" in the file name with either a .PKG or .BOM extension that reside in the HD/Library/Receipts folder, reinstall iPhoto from the disk it came on and reapply the latest updaters.
If iPhoto works in the other user account but not in the new library then there may be another preference files in your account that could be the culprit. Here's how to check that out:
Trouble Shooting Preferences in Leopard/Snow Leopard
1 - Create a folder titled "Preferences A" on the Desktop.
2 - Open the working Preferences folder, HD/Users/your_name/Library/Preferences, and move the contents to the Preferences A folder on the Desktop.
3 - With the working Preferences folder empty run the application again and determine if the problems is fixed.
NOTE: you may have to drag the contents of the working folder to the trash and empty if moving the contents to the A folder only copies them instead of moving.
4 - If the problem is fixed:
A - open the working Preferences folder (HD/Users/your_name/Library/Preferences).
B - Open the Preferences A folder on the Desktop, select all of the contents and drag them into the working Preferences folder.
C - When the Copy window pops up check the "Apply to All" check box and then click on the Don't Replace button.
Click to view full size
5 - If the problem is NOT fixed, empty the working Preferencess folder and move the contents of the Preferences folder on the desktop back into it.

ITunes 10.4 and Windows 7 bug thread

I thought I would start an entire thread devoted to iTunes 10.4 and Windows 7 bugs since there are MANY people reporting various issues and may not know about all of them. Hopefully this will combine a list of all bugs for reference and help others. So far, most of this effects Windows 7 64 bit, but some are reporting issues under 32 bit too.
I have spoken with both Apple Care and a higher level tech at iTunes support. The iTunes support tech said they were "looking into all reported bugs and are aware of issues with version 10.4, especially under Windows 7. They encourage others to report their bugs to iTunes support so they can work on this and find all the issues.
KNOWN BUGS:
Album Art copy/paste broken - A bug that causes copy/pase from clipboard where album art is not displayed in the info tab as before. Some have reported success by dragging the image file over to it vs copy/paste method but it is still very much spotty and a known bug.
iTunes store not working - Some have been effected with the iTunes store not working properly for them. Personally I don't have a problem but this has been for some.
"Purchases" link not working in iTunes - When you click on "Purchases" link on the right column, all your purchases are missing and do not show up. This includes, music, movies, apps, etc. This is also a known bug and one that I have personally. Works fine in iTunes 10.3 for Windows 7 64bit and also works fine under both Snow Leopard and Lion OS.
Sync issues - Some have reported syncing issues since upgrading to 10.4 iTunes on Windows 7. This is a bit spotty as well as I have no trouble but there are others that have reported issues.
Solutions:
For now, the only way to fix this is to use iTunes 10.4 under Snow Leopard or Lion OS. Also, you can uninstall (not repair) 10.4 and install 10.3 again which should work.

You are correct and I wish that I had known this before spending 4 days and a lot of trouble going over this with both Apple Care and iTunes support. They had me jumping through hoops and didn't know anything until it was finally escalated. Only then did I get a vague response like I mentioned in the first post. It's troubling to me how a simple response from anyone there could've just said we know about this and they are bugs in 10.4 causing this.
There are other issues too as you point out with the syncing and crashing. Anyway, hopefully others will find information here more useful than calling Apple for help. Not much we can do now except roll back to 10.3 for those that kept it and hope also they can updated Apple Application Support component.

1st gen iPhone showing up in iTunes as blank window

So, I have a friend who has a 1st gen iPhone... iTunes said to her "there's a new version of iOS available, would you like to download it and upgrade?"... She was feeling particularly good about life and decided, yes! I will upgrade!
The download happened, and the install happened, and her phone became a dead brick. She called 1-800-my-apple, and they told her "1st gen iPhones can't handle the latest OS, there's nothing that can be done and you have to go buy a new phone".
Gee... You'd think Apple engineers might have their OS update installers do a device version check to make sure it can actually support the OS it's asking you to install.. Maybe that's just too much to ask for? I don't know--- Anyway, this was really disturbing for me to hear as I couldn't imagine Apple doing something so irresponsible and short-sighted to their users. I know someone here is going to reply to this with "dude it's a first gen iphone.. get a new phone", but that's not the point. The point is, Apple should know what their devices can and can't handle and not just screw over people who happen to not be in the financial position to upgrade their hardware.
Anyway, so, I happened to have a 1st gen iPhone that I was not doing anything with, so I offered to send it to her so she could have a working phone. I sent her instructions on how to swap her sim card, and so she did that.. and reported to me that after plugging in the phone her itunes shows this:
No options to restore her previous iPhone backups.. nothing.. I tried googling around for this, but found very little information so I thought I'd ask here. Does anyone know why her iTunes is showing a blank window? She installed the latest version (10.5 build 141)... Any advice would be greatly appreciated.
-patrick

I'm in the same boat. My mother uses my old 1st Gen iPhone as an ipod, and it suddenly stopped syncing music, so I did a restore, and now it just gives me the connect to iTunes screen, but when I do I get the same blank iPhone screen inside itunes.

Just tried to open iTunes, it won't, and I'm getting a blank window with an OK button. When I press the OK button, iTunes closes. what is going on?

Have just tried to open iTunes, and I get a blank window (no dialogue, just a blank window) with an OK button. When I press OK, it closes down (not having opened anything) and shuts down. I've tried opening while holding down the option key, as I would to open with a new iTunes folder, and I"m getting the same empty window with an OK. Very frustrating, has anyone seen this, and can anyone help? Thanks in advance, Kate

so, I called a friend who's more experienced than I am. He walked me through some steps, checking iTunes and we got the same dialogue -free window with the OK button. We then uninstalled iTunes, downloaded it afresh, and it opened with no problems. Seems to all be there, music, tv, etc. Not sure what the issue was, but it has stopped this problem.

I have itune 10.5 with windows 7, when i click itune store it is not connected and show blank page

I have itune 10.5 with windows 7, when i click itune store it is not connected and show blank page.

You can't, Anh. That's what people are telling you. At this time there's no way to get out of recovery mode. You're playing around with beta software and this is what you get.
Tell your "developer friend" he needs to talk to other developers to see if this can be fixed, or have him replace your devices that you should never have let him play with to begin with.

ITunes showing blank window

Hi. iTunes is showing me a blank window no matter what I click on. The music store works, however. Here's an example of what I am talking about.
http://farm1.static.flickr.com/174/420539734_9e42901e44.jpg
As you can see it just shows a blank white screen. I have disabled all my plugins. What's odd is that iTunes will play songs properly when I start them from any program which controls iTunes. It just won't show me anything in the main window. Anyone encounter this problem too?
Macbook Core2Duo Mac OS X (10.4.9)

No songs displayed may be a result of a conflict for new iTunes with a 3rd party program.
See this thread for an example of what others have found:
http://discussions.apple.com/thread.jspa?threadID=878854&tstart=0
Hope this helps,
Generik

ITunes 10.5 on Windows 7 freezes....constantly? PLEASE HELP A.S.A.P!

I don't know how to fix this. I've contacted iTunes support over the phone and it still does it, but now not AS frequently, but let me explain.....
Okay, well. I have had iTunes since the iTunes 9. Personally, iTunes bugs the living crap out of me. But that's besides the point. Ever since I've updated to iTunes 10.4, almost every time I try to open iTunes it opens but then freezes. It never connects to the Apple Store anymore (it freezes in the middle of it), and now updating to 10.5 it freezes upon opening CONSTANTLY. There has not been a time it has not froze on opening. I can't sync my music OR my apps to my new white iPod because of this. I have to be very patient (which is difficult for me ) and I have to wait for it to unfreeze (sometimes it never does) and work through whatever I'm doing VERY slowly. Can ANYBODY help me? I am so frustrated!! Sorry for the long explanation, I wanted it as detailed as possible. I never get any error messages. Is it my computer and if it is how do I fix it?! I've uninstalled/reinstalled iTunes, which didn't work.
PLEASE HELP!!!!!!!!!!!!!!!!!

Peter Hah
After spending another two days on pinning down the iTunes 10.5 blank store page problem, here's the solution to be found: https://discussions.apple.com/thread/3372617?start=0&tstart=0
Look out for "japiohelp".
In short:
a) press Windows key + "R", enter "cmd", and press Ctrl+Shift+Enter (= runs as admin)
b) enter "netsh winsock reset" and pres enter
c) reboot the computer
and Bob's your uncle.
P.

ITunes 10.5 on Windows 7 (32bit) doesn't display the iTunes store

Hello there,
on my Windows 7 (32bit) system, already with iTunes 10.4 I encountered the problem that the iTunes store remained inaccessible - it simply wouldn't load/display. Problem was solved by removing all Apple software, cleaning up the registry, rebooting, reinstalling iTunes 10.4.1, and NOT installing Safari 5.x - because as soon as Safari got installed, the problem would reappear.
Now with iTunes 10.5, the problem is back. Only that this time it does not matter if Safari is installed or not - the store simply won't come up.
I've tried the whole support articles suggestions up and down - to no avail.
It's not a problem of firewall, antivirus, hosts file etc. - the diagnose function says clearly that even https is OK, all settings in the internet options are right, etc. etc. - I've spent days on that, and believe me, I'm sure about it.
The diagnose function says, however, than QuickTime would not be available. No matter if QuickTime IS installed or not, before or after iTunes 10.5 that says it would neither contain nor need QuickTime anymore.
After cleaning out all Apple software and its traces, a reboot, and a reinstallation of iTunes 10.4.1, the store is accessible again - only that iTunes 10.4.1 can't use my iPhone with iOS 5 on it.
So I'm either stuck with an iTunes that CAN access the store, but can NOT sync my iPhone, or with one that CAN syn my iPhone, but can NOT access the store.
Besides, with iTunes 10.5, the separately installed iCloud control panel app simply won't come up - I can click until I get blue in the face...
Obviously, for iCloud control panel, although it is only listed as "recommended", it seems it's actually "required" to have Outlook 2007 or 2010 - and I have Outlook 2003 and do NOT intend to switch to a higher MS Office package.
I got an appointment at the Apple Store nearby now for Wednesday noon - to revert my iPhone to iOS 4. Then I could at least go on using the iPhone until again the first apps won't support iOS 4 any longer, as it happened shortly after the launch of iOS 4 when iOS 3.1.3 wasn't supported any longer.
Oh, I forgot to mention - during the update/upgrade to iTunes 10.5 / iOS 5, the sync destroyed my recent backup and hung - the only way out was to kill the backup process and continue, which resulted in a "new", blank phone. Lost some years' app data and a lot of important bookmarks that way.
Needless to say that the iPhone was my last Apple product ...

Peter Hah
After spending another two days on pinning down the iTunes 10.5 blank store page problem, here's the solution to be found: https://discussions.apple.com/thread/3372617?start=0&tstart=0
Look out for "japiohelp".
In short:
a) press Windows key + "R", enter "cmd", and press Ctrl+Shift+Enter (= runs as admin)
b) enter "netsh winsock reset" and pres enter
c) reboot the computer
and Bob's your uncle.
P.

Unable to load ITUNES onto PC HP, windows 7 Home Version. Error message reads "Application Application Support not found". "Unistall and reload". I have done that 4 times on Explorer and Firefox without success. Help??

Unable to load ITUNES onto PC HP, windows 7 Home Version. Error message reads "Application Application Support not found". "Uninstall and reload". I have done that 4 times on Explorer and Firefox without success. Help??

I had gotten a similar problem, except with "provider services", i believe, but i solved it by copying sqlite3.dll from E:\Program Files\Common Files\Apple\Apple Application Support to E:\Program Files\Common Files\Apple\Mobile Device Support. doing that solved my first problem, but now i have been getting the error described in this topic (unable to load dataclass info... etc.). i tried reinstalling itunes (i already had 9.1.1, and thats what i reinstalled) by using the method described on apples site (using the "remove programs" tool in the control panel) and then downloading and installing itunes. when i opened it again, i still got the same error, and just now i got an error saying "the instruction at "0x00aadb6b" referenced memory at "0x00000008". the memory could not be read" it gave me the option to cancel and debug, or to press ok and terminate the program. I tried pressing cancel, and the popup went away but nothing else happened. a minute later the popup was back, so i pressed ok and itunes quit. Upon opening Itunes again, i got the very same error. sorry for the long post, but its really been bugging me. thanks for any help you might give, and if you need anymore info, feel free to contact me.

ITunes library xml from windows to mac using external drive.

Hi there!
I'm a newbie on mac computers.. I've recently purchase a macbook pro retina.
So, I used to use iTunes in windows XP. My old computer crashed and I can't re-open it and save files...
Now, the only file I have from my windows library is an "library.xml" file.
The mp3 files that I had in previous iTunes playlists are in my external I: Drive. (not in Itunes folder).
I was searching in apple communities to see how I can transfer playlists in my new iTunes on mac.
But I can't find a solution to my problem... and unfortunately I don't know if there is...
I've try to set the iTunes media folder location my external hard drive, from Preferences-->Advanced-->iTunes media folder location.
Then I go to file-->library--> import playlist and I open the "library.xml".
The result is that I have all my playlists in tact, like it was in my previous iTunes.... But THERE IS NOT ANY FILE ON THEM!!!
So, I have only the playlists... Could you help me to set my I: drive as default path of itunes library, to get my playlists WITH the mp3s?
PLEASE HELP!
Thank you in advance.

Should I change the Preferences-->Advanced-->iTunes media folder location back to default folder?
That should be set to wherever you want iTunes to store media in the future (though it sounds like you are planning on keeping this unchecked anyway). It has no effect on where iTunes looks for existing files. That is already determined when you first add the file to iTunes or through later consolidating.
In theory you should be able to start iTunes with a blank library, use the import function to add that .xml file and it should still point to the files on the external. If that is not working then I guess it is possible all those %20 space designations may be causing problems. It's strange you are seeing those coded that way but it is likely some carry-over from Windows. The purpose of adding a test file to the external, then adding it to iTunes, then looking at the .xml is to see how Mac iTunes lists the path for a file on the external added when using the Mac so you can use that as a model for changing other paths if necessary.
Holding down the option key while starting iTunes (make sure you are using the correct key) or immediately after starting it should invoke a screen asking if you want to make a new library. If this is not working for you then I have no idea why because it works for hundreds of other people I have told to do this.

Can't open fresh install of iTunes (fresh install of Windows 7)

Hi everyone,
Well this problem has my head spinning. I'm an IT troubleshooter so I've done a lot of various trailing already which I detail below.
Basically, we're looking at a brand new computer with a new installation Windows 7 Home Premium 64-bit. I have installed the latest iTunes 64-bit however when I double click the icon it never opens. No error given.
Upon checking the Event Viewer I can see two corresponding Application Allerts:
1/
Faulting application name: iTunes.exe, version: 12.1.0.71, time stamp: 0x54c76235
Faulting module name: iTunes.dll, version: 12.1.0.71, time stamp: 0x54c7621b
Exception code: 0xc000001d
2/
Windows cannot access the file for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program iTunes because of this error.
Upon research, a few people report error 2, however their error message always correctly identifies a file name (i.e., "Windows cannot access the file foobar.dll for one of the following reasons...."), and they are able to troubleshoot from there. As this error has a blank space for the filename I'm not so lucky.
I have tried:
* Starting iTunes in Safe Mode (no change)
* Starting iTunes with a new library (holding shift) (no change)
* Creating a new Windows profile and starting iTunes there (same problem) (both accounts have Admin rights)
* Uninstalling iTunes and all other bundled Apple applications as per (Remove and reinstall iTunes and related software components for Windows Vista, Windows 7, or Windows 8 - Apple Support)
* Downloading a fresh installation package and re-installing
* chkdsk /f
* sfc /scannow
* Repeating the above with the antivirus application uninstalled
* Repeating the above and running the installation file by specifically right-clicking and choosing to Run as Administrator
* Running iTunes by specifically right-clicking and choosing to Run as Administrator
* Repeating the above and installing to default location on C: (an Intel SSD)
* Repeating the above and installing to D: (a Western Digital HDD)
* Installed Quicktime and tested if this opens - it does. (Someone, somewhere suggested seeing if this worked).
* Following the advice here (iTunes for Windows doesn't open after upgrading in Windows Vista, Windows 7, or Windows 8 - Apple Support)
I can confirm that with the above, I can delete the file and when I attempt to launch iTunes again the file is recreated but iTunes still doesn't open
There is ultimately an iTunes library that I'd like to re-import back in, but for now I've kept this out of the way until such time that I can open iTunes with a blank library.
I'd like to think my troubleshooting has been fairly exhaustive so far, but would also like even more to have a solution. If anyone can suggest anything it'd be greatly appreciated.
Kind Regards,
Gavin

I was having a similar problem and searched this forum for 2 days trying to find the solution...and couldn't!
I decided to solve try a few things myself.
I turned the SpyWare off first then . . .
1 . I opened the Register Editor, by typing in "Regedit" in the run application for XP or start search for Vista.
2 . I searched all of the files, around six of them, and deleted ALL quicktime and itunes folders.
3 . I then went into the Program Files on the hard drive C:\ and deleted the files iPod, iTunes and QuickTime.
4 . After that I went back to C:\ and went into Windows and deleted a file named QuickTime VR and all other QuickTime and iTunes files.
5 . Restarted the computer
6 . Reinstalled ONLY QuickTime 7.4 from the website
7 . Reinstalled iTunes 7.6 from the website and it worked!
Hope this works, it was a nightmare to figure out and a hassle to do but it does work....for me at least!
Good Luck!

Problem after updating to iTunes 10.5 on Windows Vista.. I can no longer access the iTunes store..

Hi
After updating to iTunes 10.5 on Windows Vista I have found that I can no longer access the iTunes store... I am left with a blank iTunes screen with the loading bar stuck at halfway..
All other features seem to work... only opening the iTunes store is failing..
I have ran the diagnostics feature and this says everything is ok, so I'm a bit stuck
Please help

Purple-Gecko...all that I can say is, "Boom!!!" You are THE man/woman, whichever the case may be.
The "netsh winsock reset" command worked like a charm for my machine (running Windows XP SP3). I have had two weeks of frustration with this issue and finally found your post which got me back online with the iTunes store. My problem accessing the iTunes store began once I downloaded and installed iTunes 10.5 in preparation to upgrade to OS5. Once 10.5 was installed, I could open iTunes and access everything except the store (which prevented any of my devices from being able to sync). I followed all of the suggestions that I could find in Apple Support and the suggestions that I was emailed from Apple's support techs. I unistalled all Apple software and reinstalled iTunes multiple times, and still could not access the store.
Your suggestion is the only "cure" that I have found.
I thank you, my iPod thanks you, and my iPhone 4 thanks you for taking the time to post this fix.

ITunes 7.5 blank window bug

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