Itunes 7 and Quicktime HATE ME
I have tried to install itunes 6 and it worked fine until a couple weeks ago when it would not get to my ipod and quicktime didn't work at all, Now itunes 7 is out and it still won't let me download itunes and quicktime because of the activex control is part of the reason HELP!!!!
let's get an iTunes 7 installer log to the Apple Engineers for a look.
1. Open a command prompt window. (Start menu -> Run. Type in "cmd". Hit return.)
2. Drag and drop iTunesSetup.exe onto the window so that the full pathname of the file is at the command line prompt.
3. Type in a space, then the following line:
/l*v C:\log.txt
4. Hit return.
5. The installer will create a log file:
C:\log.txt
Find that file and send it as an attachment to this email address in the email to Roy, be sure to include the following information:
- A link to the thread on Apple Discussions where the issue is being discussed
- The username you are using in the thread
- The version of iTunes you are using or trying to use
- A concise description of the issue you are seeing
- The exact text of the error message you are seeing (if you are seeing one)
Similar Messages
-
When launching iTunes 7 and Quicktime 7.1.3 Reinstall dialog keeps showing!
Here is a strange problem that I have never seen before.
I installed the new iTunes 7 and Quicktime 7.1.3 and I always like to move the folders from my Start All Programs List to my Entertainment folder. But because of doing that now when I start both iTunes and Quicktime player a dialog pops up telling me I need to reinstall. And when I click ok it does reinstall each one. And puts them back under Start All Programs List. And everytime I move them to anther folder like the Entertainment folder the reinstall dialog comes back.
I never had this problems with any other version of iTunes or Quicktime!
Anyone else have this issue? And when will it be fixed?For the problem...
Moving the shortcuts from the "Programs" folder to another folder upsets both QuickTime and iTunes when you start these programs using the shortcuts in the new location.
The simplest way to get to the relevant folders is to right-click the Start button and choose "Explore All Users" and instead of MOVING the shortcuts, COPY them and DELETE the originals.
In more detail,
DO NOT "MOVE" (drag and drop) the "iTunes" folder to the new location, instead...
"COPY and PASTE"
EITHER ctrl-drag and drop the "iTunes" folder from "All Users\Start Menu\Programs" into the location you want it to appear in (e.g. "All Users\Start Menu\Programs\Music"),
OR right-shift "Copy" the "iTunes" folder from "All Users\Start Menu\Programs" and then right-click "Paste" it into the location you want it to appear in (e.g. "All Users\Start Menu\Programs\Music"),
AND THEN delete the original "iTunes" folder from "All Users\Start Menu\Programs".
Windows XP Pro -
ITunes 7 and Quicktime shortcut reinstallation annoyance
Whenever I move my Start menu shortcuts (e.g. from the root to the AUDIO submenu) I get a "Please wait while Windows configures Quicktime." and the **** thing reinstalls the shortcuts in the Start Menu, the desktop, and the quickstart bar. I don't want these icons, why can't I put them where I want. Quicktime/Itunes 7 are the only programs that do this. The previous version that I used was ok.
Thanks.
I deleted the nonstandard Quicktime/iTunes shortcuts.
I created new shortcuts pointing to iTunes.exe and Quicktime.exe.
I put the shortcuts where I wanted in the Start Menu submenu and.
The shortcuts now work normally, and no reinstallation takes place when I launch Quicktime or iTunes.
Now I'm moving on to other installation annoyances: getting rid of that QTTASK, getting rid of iPodService (I don't have an iPod), getting rid of QtHelper. -
Hi,
I am a beginner when it comes to software and dowloading problems. I gave my husband an Ipod Nano for Christmas and I have spent close to 12 hours trying to figure out why we can't get Itunes 9 and Quicktime to load. Everytime we try we get to the very end and we get the following message:
error 1402
hkeylocalmachine\software\machine\microsoft\windows\currentversion\run
Any help would be appreciated as my husband was so excited to receive this gift and it is just a paper weight at the moment! Thank you!Hello, I hesitate to post this advice to a person who states they are a beginner with software, since it involves going into the PC's registry. Don't do this if you are not comfortable with it.
Using the registry editor ( go to Start, Run, type in "regedit", then click OK )
navigate to the key from the error message, click once on it, then click Edit, Permissions.
If your User Profile has Administrator rights, then the boxes should be checked next to Full Control and Read. SYSTEM should be set the same.
If they aren't, I suggest you change them.
Another option would be to create a new Windows administrator account, and see if you can get itunes to install using that. -
Fault with iTunes 8 and QuickTime - Network resource unavailable
This is a similar query to one already found in the iTunes discussion pages however I could not see an answer there as to how to fix this without downgrading so I have posted here. I do not wish to downgrade, I would much rather get iTunes 8 working properly.
My problem is as follows:
I downloaded iTunes 8 (via Apple update) and once I had done so it both iTunes and QuickTime worked fine on my pc. However, after I turned my pc on again the next time (I have Windows XP Home Edition and Service Pack 3) and clicked the iTunes shortcut, I got the following message:
"This action is only valid for shortcuts that are currently installed"
I tried re-downloading and re-installing iTunes 8 and QuickTime (both manually and using Apple Update) several times and each time I got the following error:
"The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation package QuickTime.msi (or iTunes.msi) in the box below."
I found the locations of the appropriate .msi files, selected OK, but was given another message:
"The Path C:\Documents and Settings\username\etc cannot be found. Verify that you have access to this location and try again, or try to find the installation package QuickTime.msi (or iTunes.msi) in a folder from which you can install the product QuickTime (or iTunes)."
This same thing happened when I tried to uninstall each program.
At the moment, I have no functioning iTunes. I have also tried restoring my system but due to another unrelated issue with my OS, this did not work properly and I am still in the same position.
Any help that anyone can provide would be most gratefully received.
Thank you.It sounds as though things have got in a bit of a muddle. Usually removing iTunes and related programs and doing and installer file clean up fixes this:
Download a fresh copy of iTunes and the stand alone version of Quicktime (the one without iTunes)
http://www.apple.com/quicktime/download/win.html
http://www.apple.com/itunes/download/
Download and install Microsoft Installer cleanup utility, there are instructions on the page as well as the download. Note that what you download is the installer not the program – you have to run it to install the program –All Programs>>Windows Install Cleanup
http://support.microsoft.com/kb/290301/
Now use the following method to remove iTunes and its components:
XP
http://support.apple.com/kb/HT1925
Vista
http://support.apple.com/kb/HT1923
If you hit a problem with one of the uninstalls don't worry, carry on with the deleting of files and folders as directed in the method.
When you get to deleting Quicktime files in the system32 folder as advised in the method, you can delete and file or folder called Quicktime.
Restart your PC.
Run the Microsoft Installer Cleanup Utility. (Start > All Programs > Windows Install Clean Up)
Remove any references you find to the programs you removed - strictly speaking you only need to worry about those programs where the uninstall failed.
restart your PC
Install the stand alone Quicktime and check that it works.
If it does, install iTunes. -
ITunes 6 and Quicktime 7.0.3 HELP
I just downloaded the NEW iTunes 6 with Quicktime 7, but when I install it the iTunes installs properly, but it fails to install Quicktime...hence I can't even open iTunes to access my music. I receive the error code -3. I have tried everything I know to do including uninstalling EVERYTHING iTunes/iPod related (including previous Quicktime version) and reinstalling, but nothing works. I am going through serious music withdrawl. I HATE Microsoft media player. I find it so not user friendly. Can anyone help?
Nickhi Nick!
actually, there's a weekend-installer-error-spike ... (it smears out to about 72 hours due to dateline effects), so weekends end up being my busiest "work" days. having had recent upgrades also tends to put a bit of additional peak into the normal spike.
It did not work. I received an error code of 1402 and then after I click of and it rolls back the install I get another error code of -1603.
ahhh. i was wondering if there was something kinky like that going on. let's attack the 1402 on the QT install. first start here:
http://docs.info.apple.com/article.html?artnum=93865
(you can probably start with the registry work, rather than trying the uninstall/reinstall first.)
... but if no joy with that, let's try the Adam technique:
Adam Hicks, "Quicktime 7 (Resolution for some install / permission error)", 06:06pm Oct 1, 2005 CDT
if the QT 7 standalone finally goes in, will your itunes launch?
love, b -
Itunes, iphoto and quicktime quit unexpectedly
Hi,
Who can help me with the following error?
I cannot open iTunes, iPhoto, or Quicktime. Can someone please help me to solve this? I receive the following message each time I try to open it:
Process: iTunes [200]
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Identifier: com.apple.iTunes
Version: 10.4 (10.4)
Build Info: iTunes-10408001~1
Code Type: X86 (Native)
Parent Process: launchd [93]
Date/Time: 2011-08-01 21:22:33.347 +0200
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report: 6069 sec
Crashes Since Last Report: 19
Per-App Crashes Since Last Report: 10
Anonymous UUID: 5DC44D4D-6CCD-4F62-BFA7-ED947214D2A0
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_PROTECTION_FAILURE at 0x00000000bf7fffec
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
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Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x91558c5c ecx: 0x00000000 edx: 0xa01666e0
edi: 0xa0071718 esi: 0x00000000 ebp: 0xbf800028 esp: 0xbf7ffff0
ss: 0x0000001f efl: 0x00010286 eip: 0x9918346b cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0xbf7fffec
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0x9051c000 - 0x90523ff7 com.apple.aps.framework 1.2 (1.2) <16A7DB74-F951-D8DB-35D0-5E5673529AB0> /System/Library/PrivateFrameworks/ApplePushService.framework/Versions/A/ApplePu shService
0x90524000 - 0x90625fe7 libxml2.2.dylib 10.3.0 (compatibility 10.0.0) <C75F921C-F027-6372-A0A1-EDB8A6234331> /usr/lib/libxml2.2.dylib
0x9065f000 - 0x90661ff7 libRadiance.dylib ??? (???) <5920EB69-8D7F-5EFD-70AD-590FCB5C9E6C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x9077d000 - 0x90857fff com.apple.DesktopServices 1.5.11 (1.5.11) <800F2040-9211-81A7-B438-7712BF51DEE3> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
0x90892000 - 0x908eafe7 com.apple.datadetectorscore 2.0 (80.7) <58C659CA-72CC-31D2-9732-09BF1A0CAAF6> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore
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0x9105c000 - 0x91277ff7 com.apple.JavaScriptCore 6534 (6534.49) <B8523DCA-B8EC-4E44-4E0C-6354BA2E67AB> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x91285000 - 0x912a6fe7 com.apple.opencl 12.3.6 (12.3.6) <B4104B80-1CB3-191C-AFD3-697843C6BCFF> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x912a7000 - 0x912a7ff7 com.apple.CoreServices 44 (44) <51CFA89A-33DB-90ED-26A8-67D461718A4A> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x912df000 - 0x912e8ff7 com.apple.DiskArbitration 2.3 (2.3) <E9C40767-DA6A-6CCB-8B00-2D5706753000> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x912e9000 - 0x91326ff7 com.apple.SystemConfiguration 1.10.8 (1.10.2) <50E4D49B-4F61-446F-1C21-1B2BA814713D> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
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0x913e4000 - 0x91492ff3 com.apple.ink.framework 1.3.3 (107) <233A981E-A2F9-56FB-8BDE-C2DEC3F20784> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
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0x9160a000 - 0x91870ff7 com.apple.security 6.1.2 (55002) <64A20CEB-E614-D35F-7B9F-246BCB25BA23> /System/Library/Frameworks/Security.framework/Versions/A/Security
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0x91b3e000 - 0x91b3eff7 com.apple.vecLib 3.6 (vecLib 3.6) <FF4DC8B6-0AB0-DEE8-ADA8-7B57645A1F36> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x91b3f000 - 0x91b88fe7 libTIFF.dylib ??? (???) <579DC328-567D-A74C-4BCE-1D1C729E3F6D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
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0x9203c000 - 0x92054ff7 com.apple.CFOpenDirectory 10.6 (10.6) <F9AFC571-3539-6B46-ABF9-4i would try to uninstall quicktime and re-install it first and see if that corrects the problem. if it does then back up your itunes and iphoto libraries and do the same for them. nothing to back up in quicktime so that would be the easiest to start with.
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Problems upgrading to iTunes 7 and QuickTime
I had an older version of iTunes and then wanted to upgrade to the latest version.
So i downloaded it and installed it and then when trying to open it it complained that my quicktime version is too old so I went out downloaded it from the itunes site.
then when trying to install it I get this message:
"A newer version of QuickTime is already installed. The installation can not proceed as long as the newer QuickTime-version is installed" then when clicking OK in the dialog box the installation stops.
I have tried to Remove iTunes and Quicktime and I have been into Regedit and removed all Quicktime entries I have found, which is a jungle and I am sure that it is hidden somewhere....
As a matter of fact I have even used regedit cleaning software and erased all that was found and still it wont install the newer QuickTime....
This has now become a even bigger problem as also Flash 8 video encoder is dependent on Quicktime so how can I solve this annoying and very hard-to-solve problem?
I don't want to reinstall my entire PC.... but I'm coming closer and closer to that decision...
Does anyone in the entire world know how to solve this without reinstall the entire PC?As a rule I would never go into regedit and manually delete keys and anyone who suggests this is giving potentially dangerous advice.
First try uninstalling iTunes and Quicktime from Control Panel, Add or Remove Programs.
You don't say the name of the regedit cleaning software you used.
So if you haven't already, go to the Microsoft web site (below) and download the Windows Installer Cleanup Utility. Install it, and run it. Quicktime and iTunes will probably still be in the list. Uninstall Quicktime and iTunes with it again.
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301
Download iTunes from apple.com and try installing it (Quicktime is bundled with it).
You might still have problems installing because of QuickTime registry key access errors. If that happens, go to the link below, scroll about half way down and follow the steps carefully to change Owner and Permissions on each key that fails due to access denied errors.
http://discussions.apple.com/thread.jspa?threadID=688433&tstart=0
Good luck. -
ITunes 7 and Quicktime will not load on my PC
Hi world. Firstly Merry Christmas to those who celebrate a great time of the year. My problem is that I have purchased an IPod classic for my son(80GB)for
X-mas and I am TRYING to pre load with some music etc so it is rady to play with on chritmas morning. When I download either Quicktime or Itunes 7 to my PC (windows) it gets to a point where it says "cannot open Quicktimeplayerlib.Quicktimeplayer: error while opening key".
I have been into this location via "regedit" and opened up access but that has not fixed the problem.
ANYBODY got a solution PLEASE. countdown to Christmas is closing.
I have tried the Apple tech help and there is no help on this one.
I am in Sydney Australia so we are one of the first to hit Christmas day
ThanksI have the same problem. EXACTLY the same problem.
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Problems with Gband after updating to iTUnes 7 and Quicktime
Garageband has bee acting strange ever since the update and sometimes tracks freeze and it goes into a repeat which won't stop until I use the power button to shut down the computer. I am having multiple application problems since the forced update to iTunes 7. Anyone else having issues?
many times in the past, a quicktime and/or iTunes update has caused some weird stuff. Did you repair permissions after the update? Sometimes that will clear it up. Other times, many folks have gone back to the previous versions until a fix was found.
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Itunes 10 and Quicktime not working
I have Windows Vista 64 bit and ever since iTunes 10 installed it will not launch. Neither will Quicktime. I've tried everything on the support pages but no success. Please help!
Not sure if it will work for everyone but I had the same issue... couldn't get music to even go on my iphone nor play it on itunes... I read somewhere else that if you open quicktime (which i had a bugger of a time opening) just far enough to get to tools and options... go to the advanced tab and go to the audio settings... as soon as i did the error message popped up and it had me select the correct audio card and then everything worked like a charm again.
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Itunes 7 and quicktime wont install
Neither itunes 7 or the latest quicktime will install since I recovered my system and installed all the latest windows updates. I get the ol' "installer incountered errors before itunes could be configured, try again at a later time." popup.
I tried EVERYTHING on the available list of things to try that I found on the message board. please help!Well, I after reading for about an hour, I ran windows intstall cleanup utility and standalone installed quicktime, and now my itunes works! Thanks for the support!
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When I try to install itunes 7 it gets as far as starting quicktime and then gives me an error message about being unable to install it.
I have tried restarting Windows, and when that didn't work I redownloaded itunes. That didn't work, so, I reenabled QTTask in msconfig which I had previously disabled,and restarted Windows to the same result, quicktime will not install.
Can someone help?
TIA
Dazedandconfused1
Dell Demension 8100 1.3 GHz Windows XPokay, let's try getting an installer log for an itunes 7 installation through to someone who can interpret those to see if that throws up some clues for us.
to collect the log in itunes 7:
1. Open a commnd prompt window. (Start menu -> Run. Type in "cmd". Hit return.)
2. Drag and drop iTunesSetup.exe onto the window so that the full pathname of the file is at the command line prompt.
3. Type in a space, then the following line:
/l*v C:\log.txt
4. Hit return.
5. The installer will create a log file:
C:\log.txt
Find that files and send it to this email address Put the URL to this discussion thread into the email, so that the person who gets it has some context … in general, give as much info as you can in the email. -
Error code 2738 when trying to install itunes 8 and quicktime
I've had itunes installed on my laptop for some time but received a new ipod nano for xmas. When I went on to my current version it said that the nano needed me to upgrade to itunes 8. I downloaded the software but towards the end of the installation procedure it says there has been an error 2738 and that quicktime hasn't installed properly.
can anyone help with this problem?
many thanks.These ones are typically caused by underlying problems on the PC that also often cause Windows Updates to fail to install. If we can fix the Windows Update trouble, we can usually get the iTunes trouble cleaned up en passant.
Go into your Windows update and try to check for new updates. If updates install, stock up on the ones you're behind on, restarting the PC if requested to do so. After the restart, try installing iTunes again. Does it go through this time for you?
If windows updates fail to install, go into your Update History and doubleclick the failures. What alphanumeric codes appear for you? Are they also 80070BC9, or some other number? (If they're another number, what number are you getting?) -
Description: SB Audigy Audio [A400]
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN1102&DEV_0004&SUBSYS_00511102&REV03
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: ctaud2k.sys
Driver Version: 5.12.0001.1162 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 8/29/2005 18:46:14, 438784 bytes
Other Files:
Driver Provider: Creative
HW Accel Level: Basic
Cap Flags: 0xF5F
Min/Max Sample Rate: 4000, 191999
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Registry: OK
Sound Test Result: All tests were successful.
From DX Diag. (Read other details for what I'm running)
I've been getting 5.1 output from all stereo songs (like 99.99% of mp3s are) from <7.0 and from every other non Apple App.
I've gone through and I've set the sound out to
"44.1khz" (also tried 48 with same other 2 settings)
"16bit"
"5.1"
No matter what I change in the sound out bit there, I still get exactly the same R and L speakers making the exact same stereo sounds...even after restarting Quicktime, and iTunes, and even playing the mp3 IN Quicktime.
As for distortion...I only get that when I'm running a game and iTunes...but there is a whole thread for that.
So if anyone else is having trouble simply getting Multispeaker output from iTunes, please, post here, or if anyone has a fix....it's MORE than Welcome.
Self Built Windows XP Pro Creative SB Audigy Plat EX running in 5.1 to a Pioneer Home Theatre AmpStart by checking if you can run Snow Leopard:
Requirements for OS X 10.6 'Snow Leopard'
http://support.apple.com/kb/SP575
Whilst Apple have withdrawn Snow Leopard from their stores, you can still get it from Apple by calling 1-800-MY-APPLE (if you are in the USA) and they will supply the SL DVD for $20 for a single user, or $30 for a family pack that covers up to 5 Macs. You can also purchase the code to use to download Lion from the same number (Lion requires an Intel-based Mac with a Core 2 Duo, i3, i5, i7 or Xeon processor and 2GB of RAM, running the latest version of Snow Leopard), or you can purchase Mountain Lion from the App Store - if you can run that:
http://www.apple.com/osx/specs/
If you are outside the US call your national Apple Helpline:
http://support.apple.com/kb/HE57
If you're in the UK, use this number: 0871 508 4400
When you have installed it, run Software Update to download and install the latest updates for Snow Leopard.
To use iCloud you have to upgrade all the way to Mountain Lion:
http://support.apple.com/kb/HT4759
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