ITunes 7 really slow
Hi I have this problem...
When I load my iTunes, some 4000 songs, my computer turns out really slow... The specs are good though: 2GB Ram, 3GHz Intel 630, fast s-ata hard drive... Right now my iTunes is synching with my iPod at a ratio of 20 songs an hour, strange because it's via USB2... What can I change to speed up things? Right now I'm starting to get disgusted with iTunes 7, I read somewhere that installing iTunes 6 can help, but I bought myself a new iPod Video and it needs the 7...
Please help
Me too!
I have about 5000 songs in the library at the moment and that is just 1/2 if my entire collection.
I'm running on Athlon 64 3600 with 2GB ram and iTumes is on a striped SATA drive so it is NOT my hardware. No other program behaves like it.
When iTunes gets really 'busy' the taskmanager shows the CPU usage to 100% flat! It happens often and especially near the end of a song, it lasts for 10-20 secs. Its very frustrating since I cannot have iTunes running in the background if I am playing a game for example and I am forced to which to winamp.
Here is another example. As I am writing this, I have open
firefox, vmware, iTunes, creative labs mixer and windows explorer. Usage is between 0 and 5%. As soon as I start clicking on items in the iTunes list, effectively just highlighting items, iTunes' cpu usage jumps to between 15% and 30% until I stop clicking!!!! WHY???
If it was not for the clean interface and the need to have it for my iPod, I'd ditch it immediately.
Please Please fix it!!!!!
Similar Messages
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My iTunes has started to get really really slow since the last update... i have over 12 000 songs over 70gb music and i am find my iTunes to go really click different playlist and scrolling up and down etc... anyone else having problems?
Me too!
I have about 5000 songs in the library at the moment and that is just 1/2 if my entire collection.
I'm running on Athlon 64 3600 with 2GB ram and iTumes is on a striped SATA drive so it is NOT my hardware. No other program behaves like it.
When iTunes gets really 'busy' the taskmanager shows the CPU usage to 100% flat! It happens often and especially near the end of a song, it lasts for 10-20 secs. Its very frustrating since I cannot have iTunes running in the background if I am playing a game for example and I am forced to which to winamp.
Here is another example. As I am writing this, I have open
firefox, vmware, iTunes, creative labs mixer and windows explorer. Usage is between 0 and 5%. As soon as I start clicking on items in the iTunes list, effectively just highlighting items, iTunes' cpu usage jumps to between 15% and 30% until I stop clicking!!!! WHY???
If it was not for the clean interface and the need to have it for my iPod, I'd ditch it immediately.
Please Please fix it!!!!! -
My ipad is running really slow, and it will not let me connect to iTunes or App Store, but have another iPad in house which is working fine I,please help
Try a hard reset by pressing the Home button and Wake / Sleep button at the same time, keep them both pressed until the Apple Logo appears on the screen.
This does not lose any data on your iPad. -
Is something going on with itune, seems really slow or not working
iTunes won't refresh or it is really slow today. It has been 2 hrs and I podcast still isn't refresh yet. Work fine yesterday
I have the same problem.
I try to reset the ID Apple, but it doesn't work.
Help! -
Itunes conversion feature REALLY SLOW
Hi. Today's my first time using the conversion feature in itunes. (Advanced tab: Create iPod or iPhone version). I'm trying to convert my mp4 file into one that's suitable for my iPod. The problem is that the version is REALLY SLOW. It's been converting for over 30 minutes but the progress bar on top only has about ONE MILLIMETER filled in! To the people who've used the itunes conversion feature before, can you please tell me if the conversion was this slow for you guys?
Thanks!hi Margaret!
we got a new lead on what might be happening with this recently. try Nikos's technique:
http://discussions.apple.com/message.jspa?messageID=813502#813502
keep us posted.
love, b -
ITunes takes ages to load, then is really slow.
So I've been trying to use iTunes the past day and it's been taking ages to load and then is really slow when its opened. I used the most recent version of iTunes 11. Uninstalled, Reinstalled. Deleted preferenced, Reinstalled. Using iTunes 10 (which worked very well in the past). Finally I gave up and factory reset my PC. And STILL the symptoms are here. My question to the community is if anyone else is experiencing this.
PC Specs:
i5 650 3.2GHz
12GB RAM
1TB HDD
nVidia GeForce GTX460 SE
So it's nothing to do with my hardware's capability.Small update...
WHen Itunes did eventually load... a few odd things happened.
1. The icons on my toolbar flicked to white / blank and then came back
2. Windows Update sprang into life and asked me to install 1 important update
3. I got an error message
The software required for communicating with iPods and mobile phones was not installed correctly. Do you want iTunes to try to repair this for you?
5. I clicked Yes...
6. It said it was checking my itunes library
7. I got a message The Bonjour service has been disabled. Bonjour is required to share music with others. Please re-enable the service to use this feature
8. This didn't seem to bad so clicked OK
9. BUt then Itunes disappeared again. It is still running in processes but isn't open.
Gah!!!!!!!!!!!!!!!!! -
Why has iTunes gone really slow
Ok for some reason after updating from one of the software updates for mountain lion, iTunes has now become really slow! It's extremely annoying because every time I open it up the whole mac becomes slow and lags loads! I was just wondering if anyone else is experiencing anything like this or is it just me? Also if you know what's wrong, please help me as I can't do anything whilst iTunes is syncing my iPhone and iPad. Thanks.
your stats show no problems has this started today if so this link may explain more http://bt.custhelp.com/app/answers/detail/a_id/15036
also the broadband status line on 08001690199 there is a broadband network problem affecting a large part of the UK at the moment just a matter of waiting for the fault to be cleared if you still are having problems please post back then and someone will help you further
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’ -
I added about 1500 songs in the past week, and now iTunes is really slow. Whenever I do anything with iTunes I get the colorful wheel. Can I fix this?
is this with iTunes 11.0.3 (the newest update that just came out a week or two ago)?
If so, don't do anything. I think 11.0.3 is a little buggy - I've noticed the spinning beachball too, sometimes clicking things does nothing, and it crashes a lot. I'm expecting/assuming that Apple will have another update out within a few weeks to fix the bugs.
Quitting and restarting iTunes might help, but I wouldn't do anything more than that. -
IPod touch is REALLY slow to load and won't connect to iTunes on the PC
I have an iPod touch that won't connect to my iTunes account anymore. It is also really really slow to load. I have powered it down and back up and it is still really slow. Has anyone else experienced this?
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer to help determine if you have a computer or iPod problem.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
My iMac is running REALLY slow - could my hard disc be dying?
I have a 27" iMac with a Core i7 chip and 8GB of RAM.
It has always worked really fast with absolutely everything I have tried with it.
It worked fast in Snow Leopard. I upgraded it to Lion in September and it still worked fast (though a tiny bit slower perhaps than Snow Leopard).
In the last week, the machine's speed has slowed to an absolute crawl and I am almost constantly getting the spinning beach ball.
By a crawl, I mean that opening iTunes can take five minutes. Opening the Applications folder inside Finder can take five minutes. During times of this slowness, the spinning beach ball animates and I can move the mouse cursor, but I cannot get any response from the machine.
The machine is so slow that it is basically unuseable - I cannot wait five minutes to open a document!
What is really odd is that the computer will be really slow for 4-5 minutes, and then for perhaps 40 seconds or so I will get maybe one minute where things work at normal speed, before the speed drops back to a crawl.
Even restarting the computer takes an age.
My theory is that something in the computer has malfunctioned - either the motherboard or the hard disc.
I have run a few disc utilities (Disk Utility, Apple Hardware Diagnostic, TechTool 5), and the SMART status of the hard disc appears to be good and all reports check back successfully - although they all take longer than I'd expect. Whether that means the hard disc is really fine or not, I'm not clear.
I had one other hard disc die on me once, and that just died and was gone, but if my hard disc is dying then the problem it is showing is intermittent, i.e. it is only working part of the time.
At present I am making a backup of the iMac hard disc by having booted the iMac in Firewire Target Disk mode and manually copying files across. However, so far it has only managed 1GB of about 432GB and is estimating that it will take 2 days to complete the task.
Has anybody got any advice - is the hard disc or the motherboard a likely culprit?
The machine is under warranty at least, but I can't figure out whether to drag the machine into an Apple Store, or to phone AppleCare and get them to pick it up. If the machine would be repaired while I waited at the Apple Store then that would be great but I doubt this would happen.
Any advice?
P.S. I checked for runaway processes... nothing to find in Activity Monitor. CPU is about 5% max. Lots of free RAM. Hard disc is only half full.mccltd wrote:
How do you load lion onto an exteranl disk and boot from it as I would like to give that a try.
I presume its an external usb drive?
thanks
Hi,
I used an external hard disc - Western Digital MyBook 500GB drive.
All you do is run the Lion installer, which you can redownload from the Mac App Store if you've bought it. As part of the Lion installer it asks which drive you want to install to.
To save having to redownload the Lion installer every time, once the download has completed from the Mac App Store, but before you have run the installation process, you can extract the disc image and retain it for future use (if you don't extract the disc image, then it gets deleted at the end of the installation process and you'd have to redownload it again next time). -
My MacBook Pro is REALLY slow after a week of running Yosemite perfectly
I have a MacBook Pro (about 3 years old) and I have never had any problems with it.
When Yosemite was released I updated and my MacBook ran perfectly and faster then before for a little over a week. Then all of a sudden it became SO incredibly slow. There is a waiting time on everything that has to do with a computer; from when I make a keystroke to the letter actually pops up on the screen, when I click an icon to launch a program, and so - I think you get the picture. Always the **** rainbow circle.
I have searched so many forums online and tried a lot of different things such as re-indexing spotlight, the "Hold down the left shift, option and control keys together with the power button-trick", various "sudo" commands in terminal, cleaning out junk (not in a very structured matter, just old files I didn't need anymore). To be honest I have no idea what I am doing, I just try whatever the smart people in the forums suggest.
I am lucky to have very recently been gifted a brand new MacBook Pro retina bla bla bla, which I am writing this from now, so it's not really an emergency situation. It's just really annoying to have a MacBook I can't use and that also has ALL of my previous work and programs on it.
SO here's another question: I would just really like to back my old MacBook up using Time Machine but as the MacBook is REALLY SLOW so is the back up process. At first it was stuck on "preparing" but I figured it was because my 500GB TM external harddrive was too small, so I bought a new 1TB external harddrive. Right now my old MacBooks is performing a back up and has passed the "preparing" stage, but after around 20 hours it has no time estimation and has only backed up "1.28 GB of 98.29 GB" and I feel like this is WAY too ineffective and really shouldn't take that long. I cant wait 100 days for this thing to back up ?!?!?!?!
So basically I have a seriously slow MacBook Pro, so slow it actually cannot be used and so slow it cannot back up.
I tried using Migrant Assistant via bluetooth to my new MacBook, but as you probably have guessed - over 24 hours later it was still stuck, and I also had my doubts because I thought if the slow, demonic MacBook would simply just infect and possess my new, pure, virgin MacBook.
So this was probably confusing.
To sum it up:
- I am a girl and I am a technical neanderthal <3
- I have 2 MacBooks; one slow, one brand new - both running up-to-date Yosemite and other updates are on fleek
- It would be ideal for me to use Migrant Assistant to set my new Macbook to what I'm used to - can this be done without screwing up my new MacBook?
- I can't seem to get TM working on my old one - can I bring my iPhoto and iTunes library to safety manually (like my other folders)?
- I have not been a good girl, and that means my latest TM back up was from April 2014, can I just run this when I have rescued everthing and then it might not be as slow?
I really don't want to just wipe it completely, as I don't want to lose the programs I have installed - it's just such a hassle to reinstall and codes and what not.
Extra info if it's necessary to anyone:
I have monitored the CPU% for some time in the Activity Monitor and when literally no programs but the Activity Monitor is open and the CPU% of free CPU is 98% the computer is STILL ----------- SO --------------- SLOooooooooow..... ( just to clarify I have checked if there's random program that takes up all the CPU; there's not). Also I have no clue what CPU is so, if I have used it in a weird way in these sentences, please forgive me.
Product:
MacBook Pro (13", primo 2011)
OS X Yosemite version 10.10.1
Processor: 2.3 GHz Intel Core i5
Memory: 4GB 1333 MHz DDR3
Startup Disk: Macintosh HD
Graphics: Intel HD Graphics 3000 384 MB
Memory:
215.31 GB free out of 318.84 GB
My System Memory looks like this at CPU% = 1.15 right now :
"real memory" : 38.9 MB
"virtual memory" : 2.48 GB
"shared memory" : 20.4 MB
"private memory" : 10.6 MB
I have no idea what any of this means or if it has any significance, but it said that I should include it.
Also - my battery has been telling me "service battery" for a LONG time and then it switched to "replace soon" som time ago. Can't really see what this has to do with anything but whatever.
I really really really hope that someone can (and want to) help me. It's not that I don't want to take it to any Mac-certified store, it's just I live in Denmark and the people who work at these stores always just say that they can "wipe it clear" so it's "as good as new" for a 100 bucks. We don't have Genius Bars and stuff..... I would really be so happy if ANYONE have just ANY solution to what would be a good idea to do now.
THANK YOU SO MUCH in advance
Anne KatrineAlso - my battery has been telling me "service battery" for a LONG time and then it switched to "replace soon" som time ago. Can't really see what this has to do with anything but whatever.
That could conceivably explain all the problems you're describing. Replacing a Mac's battery should not be postponed since a failed battery will cause other problems to occur. It is also possible that its hard disk has failed, which means the information on it may soon become unrecoverable.
... my latest TM back up was from April 2014, can I just run this when I have rescued everthing and then it might not be as slow?
If that Time Machine backup remains intact, it may be the only viable means of recovering that Mac's information. I suggest you do not attempt to restore its contents to your ailing Mac.
Given that you are having trouble creating a newer Time Machine backup you should stop using that Mac immediately and have it serviced as soon as you are able. Do not take it to anyone other than Apple or a service facility authorized by Apple, for the very reasons you explained. If there are no Apple Stores in your vicinity search for an Authorized Apple Service Provider using the Contact Us link below. Use one of the options that appear under Contact Apple Support. The language on that page will be different for your location. -
Problem description:
My MacBook Pro is running really slow. Applications won’t open or take up to 10 min.
EtreCheck version: 2.1.5 (108)
Report generated December 27, 2014 at 9:15:58 PM CST
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Adware] links for help removing adware.
Hardware Information: ℹ️
MacBook Pro (13-inch, Late 2011) (Verified)
MacBook Pro - model: MacBookPro8,1
1 2.4 GHz Intel Core i5 CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.10.1 (14B25) - Uptime: one day 6:55:8
Disk Information: ℹ️
TOSHIBA MK5065GSXF disk0 : (500.11 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
HD (disk1) / [Startup]: 498.88 GB (5.04 GB free) (Low!)
Core Storage: disk0s2 499.25 GB Online
MATSHITADVD-R UJ-8A8
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/System/Library/Extensions
[loaded] com.epson.driver.EPSONProjectorUDAudio (1.30 - SDK 10.4) [Support]
[not loaded] com.seagate.driver.PowSecDriverCore (5.2.6 - SDK 10.4) [Support]
/System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns
[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.6 - SDK 10.4) [Support]
[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.6 - SDK 10.5) [Support]
[not loaded] com.seagate.driver.SeagateDriveIcons (5.2.6 - SDK 10.4) [Support]
Problem System Launch Agents: ℹ️
[killed] com.apple.CallHistoryPluginHelper.plist
[killed] com.apple.coreservices.appleid.authentication.plist
[killed] com.apple.icloud.fmfd.plist
[killed] com.apple.telephonyutilities.callservicesd.plist
4 processes killed due to memory pressure
Problem System Launch Daemons: ℹ️
[killed] com.apple.ctkd.plist
[killed] com.apple.icloud.findmydeviced.plist
[killed] com.apple.ifdreader.plist
[killed] com.apple.nehelper.plist
[killed] com.apple.wdhelper.plist
[running] com.seagate.TBDecorator.plist [Support]
5 processes killed due to memory pressure
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Support]
[loaded] com.carbonite.launchd.carbonitealerts.plist [Support]
[running] com.carbonite.launchd.carbonitestatus.plist [Support]
[loaded] com.coupons.coupond.plist [Support]
[loaded] com.hp.help.tocgenerator.plist [Support]
[loaded] com.trendmicro.itis.dca.plist [Support]
[running] com.trendmicro.itis.uimgmt.agent.plist [Support]
Launch Daemons: ℹ️
[failed] com.adobe.fpsaud.plist [Support]
[running] com.carbonite.launchd.carbonitedaemon.plist [Support]
[loaded] com.microsoft.office.licensing.helper.plist [Support]
[running] com.trendmicro.icore.av.plist [Support]
[running] com.trendmicro.icore.main.plist [Support]
[running] com.trendmicro.icore.wp.plist [Support]
[running] com.trendmicro.itis.plugin.plist [Support]
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist [Support]
[loaded] com.google.keystone.agent.plist [Support]
[invalid?] com.jdibackup.JustCloud.autostart.plist [Support]
[invalid?] com.jdibackup.JustCloud.backupstart.plist [Support]
[loaded] com.trendmicro.itis.uninstaller.plist [Support]
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
bomgar-scc-20130819-104735 UNKNOWN (missing value)
bomgar-scc-20130905-143949 UNKNOWN (missing value)
USB Display Agent Application (/Applications/USB Display/USB Display.app/Contents/Resources/USB Display Agent.app)
WDDriveUtilityHelper Application (/Applications/WD Drive Utilities.app/Contents/Resources/WDDriveUtilityHelper.app)
WDSecurityHelper Application (/Applications/WD Security.app/Contents/Resources/WDSecurityHelper.app)
USB Display Agent Application (/Applications/USB Display/USB Display.app/Contents/Resources/USB Display Agent.app)
bomgar-scc-20130819-104735 UNKNOWN (missing value)
bomgar-scc-20130905-143949 UNKNOWN (missing value)
HP Scheduler Application (/Library/Application Support/Hewlett-Packard/Software Update/HP Scheduler.app)
HP Product Research Application (/Library/Application Support/Hewlett-Packard/Customer Participation/HP Product Research.app)
Internet Plug-ins: ℹ️
SharePointBrowserPlugin: Version: 14.4.7 - SDK 10.6 [Support]
FlashPlayer-10.6: Version: 15.0.0.223 - SDK 10.6 [Support]
CouponPrinter-FireFox_v2: Version: 5.0.5 - SDK 10.6 [Support]
Flash Player: Version: 15.0.0.223 - SDK 10.6 Mismatch! Adobe recommends 16.0.0.235
QuickTime Plugin: Version: 7.7.3
Default Browser: Version: 600 - SDK 10.10
User internet Plug-ins: ℹ️
npBcsMcTcIO: Version: Unknown [Support]
Safari Extensions: ℹ️
Trend Micro Toolbar [Installed]
3rd Party Preference Panes: ℹ️
Carbonite [Support]
Flash Player [Support]
Paragon NTFS for Mac ® OS X [Support]
Seagate Dashboard for Mac OSX [Support]
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
HD: Disk size: 498.88 GB Disk used: 493.84 GB
Destinations:
Jens Seagate Backup [Local]
Total size: 999.86 GB
Total number of backups: 6
Oldest backup: 2014-06-24 10:33:56 +0000
Last backup: 2014-12-17 17:14:18 +0000
Size of backup disk: Too small
Backup size 999.86 GB < (Disk used 493.84 GB X 3)
My Passport for Mac [Local]
Total size: 2.00 TB
Total number of backups: 14
Oldest backup: 2013-08-21 19:19:35 +0000
Last backup: 2014-12-19 11:44:23 +0000
Size of backup disk: Excellent
Backup size 2.00 TB > (Disk size 498.88 GB X 3)
Top Processes by CPU: ℹ️
6% coreaudiod
5% CarboniteDaemon
4% iMovie
3% JustCloud
3% Wondershare Player
Top Processes by Memory: ℹ️
335 MB iPhoto Library Manager
180 MB Finder
142 MB iMovie
70 MB Preview
51 MB Microsoft Word
Virtual Memory Information: ℹ️
149 MB Free RAM
1.04 GB Active RAM
897 MB Inactive RAM
1.17 GB Wired RAM
30.53 GB Page-ins
1.42 GB Page-outs
Diagnostics Information: ℹ️
Dec 26, 2014, 05:17:12 PM /Library/Logs/DiagnosticReports/iPhoto_2014-12-26-171712_[redacted].cpu_resourc e.diag [Details]
Dec 26, 2014, 03:47:17 PM /Library/Logs/DiagnosticReports/CarboniteDaemon_2014-12-26-154717_[redacted].cp u_resource.diag [Details]
Dec 26, 2014, 02:22:01 PM Self test - passed
Dec 26, 2014, 11:48:03 AM /Library/Logs/DiagnosticReports/CarboniteDaemon_2014-12-26-114803_[redacted].cp u_resource.diag [Details]You have nearly run out of disk space. Either purchase a larger one or start cleaning out the one you have?
-
Macbook Pro 13' (Late 2011) STILL really slow since updating to Mavericks
So I've seen a lot of discussions about the same issue and some have threads have been solved, yet others remain unknown. I have the same problem as others that stated they have experience something similar to my case. Just fyi though, that my computer was already really slow prior to upgrading to Mavericks (on Mountain Lion). That was when I decided to do a clean install of Mountain Lion and everything was snappier than ever. It wasn't long until Mavericks came out and I instantly did an upgrade but everything suddenly started slowing down again and it's getting worse. I hope someone can help me out here, thank you.
EtreCheck version: 1.9.12 (48)
Report generated July 27, 2014 at 12:39:20 AM EDT
Hardware Information:
MacBook Pro (13-inch, Late 2011) (Verified)
MacBook Pro - model: MacBookPro8,1
1 2.4 GHz Intel Core i5 CPU: 2 cores
4 GB RAM
Video Information:
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1280 x 800
System Software:
OS X 10.9.4 (13E28) - Uptime: 0 days 12:18:52
Disk Information:
ST9500325ASG disk0 : (500.11 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Kenichi Kasamatsu (disk0s2) / [Startup]: 499.25 GB (154 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
HL-DT-ST DVDRW GS31N
USB Information:
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Configuration files:
/etc/hosts - Count: 70
Gatekeeper:
Anywhere
Launch Daemons:
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.adobe.SwitchBoard.plist Support
[loaded] com.google.keystone.daemon.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[loaded] com.oracle.java.Helper-Tool.plist Support
[loaded] com.oracle.java.JavaUpdateHelper.plist Support
Launch Agents:
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.google.keystone.agent.plist Support
[loaded] com.oracle.java.Java-Updater.plist Support
User Launch Agents:
[loaded] com.adobe.AAM.Updater-1.0.plist Support
[failed] com.nero.HSMMonitor.plist Support
User Login Items:
iTunesHelper
Dropbox
UnlockID
Google Chrome
Android File Transfer Agent
Internet Plug-ins:
FlashPlayer-10.6: Version: 14.0.0.145 - SDK 10.6 Support
Default Browser: Version: 537 - SDK 10.9
Flash Player: Version: 14.0.0.145 - SDK 10.6 Support
LogMeIn: Version: 1.0.935 - SDK 10.7 Support
o1dbrowserplugin: Version: 5.4.2.18903 Support
QuickTime Plugin: Version: 7.7.3
LogMeInSafari32: Version: 1.0.935 - SDK 10.7 Support
SharePointBrowserPlugin: Version: 14.0.0 Support
googletalkbrowserplugin: Version: 5.4.2.18903 Support
JavaAppletPlugin: Version: Java 7 Update 65 Check version
Safari Extensions:
Open in Internet Explorer: Version: 1.0
Searchme: Version: 1.3
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
3rd Party Preference Panes:
Flash Player Support
Java Support
Time Machine:
Time Machine not configured!
Top Processes by CPU:
16% WindowServer
15% Google Chrome
3% hidd
1% fontd
0% Dropbox
Top Processes by Memory:
160 MB Google Chrome
135 MB softwareupdated
98 MB Finder
74 MB mds_stores
74 MB WindowServer
Virtual Memory Information:
321 MB Free RAM
1.52 GB Active RAM
1.20 GB Inactive RAM
977 MB Wired RAM
2.54 GB Page-ins
0 B Page-outs1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
Don't be put off merely by the seeming complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can read it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
You may not be able to understand the script yourself. But variations of the script have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
5. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts SerialATA 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports ' com.clark.\* \*dropbox \*GoogleDr\* \*k.AutoCAD\* \*k.Maya\* vidinst\* ' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 ` route -n get default|awk '/e:/{print $2}' ` 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB com.apple.AirPortBaseStationAgent 464843899 51 5120 files );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^\([0-9]+\) /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n-\t%s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' /^ *$|CSConfigDot/d;s/^ */ /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/;/Shared/!s/\/Users\/[^/]+/~/g ' ' s/^ +//;5p;6p;8p;12p;' ' {sub(/^ +/,"")};NR==6;NR==13&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: [^EO]|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<200) print "com.apple.";} ' ' $3~/[0-9]:[0-9]{2}$/ { gsub(/:[0-9:a-f]{14}/,"");} { print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { print "'${p[41]}'";if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$|'${p[41]}'/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:[^:]+//p ' '/^root$/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1100) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");n++;print;} END { print "'${p[41]}'.plist\t'${p[42]}'";if(n<500) print "Launch";} ' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.([bw]|plu)/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| |\n","\\|\\|kMDItem'${p[35]}'=");sub("^...."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/{next};/%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]" "$1;b=b$1;} END { if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n [N/A]";"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text$|POSIX sh.+ text ex)/) F=F" ("T")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n ...and %s more line(s)\n",l-L);} ' ' /^ +[NP].+ =/h;/^( +D.+[{]|[}])/{ g;s/.+= //p;};' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9;} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' "`S0 44 45`" );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps sudo\ crontab sudo\ iotop top pkgutil 'PlistBuddy 2>&1 -c "Print' whoami cksum kextstat launchctl sudo\ launchctl crontab 'sudo defaults read' stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' defaults\ read scutil sudo\ dtrace sudo\ profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil sudo\ lsof test );c2=(com.apple.loginwindow\ LoginHook '" /L*/P*/loginw*' '" L*/P*/*loginit*' 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :CFBundleDisplayName" {} \;|sort|uniq' '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' :${p[35]}\" :Label\" '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$Message' -k Sender kernel -k Message Req 'bad |Beac|caug|dead[^bl]|FAIL|fail|GPU |hfs: Ru|inval|jnl:|last value [1-9]|n Cause: -|NVDA\(|pagin|proc: t|Roamed|rror|ssert|Thrott|tim(ed? ?|ing )o|WARN' -k Message Rne 'Goog|ksadm|SMC:' -o -k Sender fseventsd -k Message Req 'SL' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cgh] ! -name *ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '-L {/{S*/,},}L*/Lau* -type f' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Ca*/*/Ex,Compon,Ex,In,iTu,Keyb,Mail/B,P*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t /S*/L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' '+c0 -i4TCP:0-1023' com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' "+c0 -l|awk '{print(\$1,\$3)}'|sort|uniq -c|sort -n|tail -1|awk '{print(\$2,\$3,\$1)}'" );N1=${#c2[@]};for j in {0..9};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents launchd Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching SATA Descriptors );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};';done;A7(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0(){ [[ "$v" ]]&&echo "$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "$s"<<<"$v"`&&C1 1 $1;};for i in 1 2;do for j in 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;A2 0 $((N1+1)) 2;C0;A1 0 $N1 1;C0;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 14 12 14;D22 6 36 13 15;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D22 35 49 61 51;D22 11 17 17 20;for i in 0 1;do D22 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A2 19 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;A2 4 20 21;B7 6;B2 9;A4 14 7 52 9;B2 10;B6 9 10 4;C3 25;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D13 21 0 32 19;D13 10 42 32 40;D22 29 35 46 39;};D13 14 1 48 42;D12 34 43 53 44;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 26 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D23 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 20 42 32 41;D13 14 2 48 43;D13 4 5 32 1;D13 4 3 60 5;D12 26 48 49 49;B3 4 22 57;A1 26 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D23 22 9 37 7;A7;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
8. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report the results. No harm will be done.
12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start Time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed. -
Computer really slow, ran a diagnosis, here are the results
Hi, My computer was really slow so i removed some of the lauch/deamon that i could fnd and ran a diagnosis, What else is wrong, what should i do?
here are the results:
Start time: 01:27:56 02/19/15
Model Identifier: MacBookPro8,1
System Version: OS X 10.9.5 (13F34)
Kernel Version: Darwin 13.4.0
Time since boot: 5 days 19:47
SerialATA
Hitachi HTS545032B9A302
SMC
ReadKey for key ALP0 failed with SMC error code 0xb7.
ReadKey for key ALP1 failed with SMC error code 0xb7.
ReadKey for key BILO failed with SMC error code 0xb7.
FileVault: On
Diagnostic reports
2015-02-07 WindowServer crash x2
2015-02-07 loginwindow crash x2
2015-02-11 Dock crash
2015-02-11 PluginProcess crash
2015-02-11 WindowServer crash x3
2015-02-11 iPhoto crash
2015-02-11 loginwindow crash x2
2015-02-12 WindowServer crash
2015-02-12 loginwindow crash
2015-02-12 ptcore crash
2015-02-13 ptcore crash
2015-02-14 Microsoft Excel hang
2015-02-14 Viber hang
2015-02-14 WindowServer crash
2015-02-14 iPhoto hang
2015-02-15 ptcore crash
2015-02-16 WindowServer crash x2
2015-02-16 ptcore crash
2015-02-19 Safari crash
Shutdowns
Feb 16 20:09:25 Cause: -60
Log
Feb 17 14:24:10 check_vol_last_mod_time:XXX failed to get mount time (25; &mount_time == 0x10c8493d8)
Feb 17 14:27:10 msdosfs_fat_uninit_vol: error 6 from msdosfs_fat_cache_flush
Feb 17 14:27:11 disk logger: failed to open output file /Volumes/MY GS DRIVE/.fseventsd/00000000002722b5 (No such file or directory). mount point /Volumes/MY GS DRIVE/.fseventsd
Feb 17 14:27:11 disk logger: failed to open output file /Volumes/MY GS DRIVE/.fseventsd/00000000002722b5 (No such file or directory). mount point /Volumes/MY GS DRIVE/.fseventsd
Feb 17 14:27:11 failed to unlink old log file /Volumes/MY GS DRIVE/.fseventsd/00000000002722b5 (No such file or directory)
Feb 17 14:27:11 failed to unlink old log file /Volumes/MY GS DRIVE/.fseventsd/00000000002722b5 (No such file or directory)
Feb 17 14:27:11 unmounting: failed to remove log dir /Volumes/MY GS DRIVE/.fseventsd (No such file or directory)
Feb 17 14:37:36 PM notification timeout (pid 14466, Rogers One Numbe)
Feb 17 14:37:36 PM notification timeout (pid 14466, Rogers One Numbe)
Feb 17 14:38:06 PM notification timeout (pid 14466, Rogers One Numbe)
Feb 18 20:48:17 PM notification timeout (pid 14466, Rogers One Numbe)
Feb 18 20:48:17 PM notification timeout (pid 14466, Rogers One Numbe)
Feb 18 20:48:47 PM notification timeout (pid 14466, Rogers One Numbe)
Feb 18 21:25:37 PM notification timeout (pid 14466, Rogers One Numbe)
Feb 18 21:25:37 PM notification timeout (pid 14466, Rogers One Numbe)
Feb 18 21:25:37 PM notification timeout (pid 37112, iTunes)
Feb 18 21:26:07 PM notification timeout (pid 14466, Rogers One Numbe)
Feb 18 21:26:07 PM notification timeout (pid 37112, iTunes)
Feb 18 22:04:47 PM notification timeout (pid 14466, Rogers One Numbe)
Feb 18 22:04:47 PM notification timeout (pid 14466, Rogers One Numbe)
Feb 18 22:04:47 PM notification timeout (pid 37112, iTunes)
Feb 18 23:00:12 PM notification timeout (pid 14466, Rogers One Numbe)
Feb 18 23:00:12 PM notification timeout (pid 14466, Rogers One Numbe)
Feb 18 23:00:42 PM notification timeout (pid 14466, Rogers One Numbe)
Feb 19 01:16:21 7fff86800000. While not abnormal for debuggers, this increases system memory footprint until the target exits.
Daemons
com.adobe.fpsaud
com.google.keystone.daemon
com.microsoft.office.licensing.helper
com.oracle.java.Helper-Tool
com.v.helper
net.privatetunnel.ptcore
Agents
com.adobe.ARM.UUID
com.apple.AirPortBaseStationAgent
com.facebook.videochat.NAME.updater
com.google.keystone.system.agent
com.jdibackup.ZipCloud.autostart
com.jdibackup.ZipCloud.notify
com.oracle.java.Java-Updater
com.pharos.notify
com.pharos.popup
com.v.agent
com.viber.osx
Applications
/Applications/Adobe Reader.app
- com.adobe.Reader
/Applications/Dropbox.app
- com.getdropbox.dropbox
/Applications/Firefox.app
- org.mozilla.firefox
/Applications/Google Chrome.app
- com.google.Chrome
/Applications/Internet Explorer.app
- com.microsoft.explorer
/Applications/Microsoft Messenger.app
- com.microsoft.Messenger
/Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app
- com.microsoft.languageregister
/Applications/Microsoft Office 2011/Microsoft Document Connection.app
- com.microsoft.DocumentConnection
/Applications/Microsoft Office 2011/Microsoft Excel.app
- com.microsoft.Excel
/Applications/Microsoft Office 2011/Microsoft Outlook.app
- com.microsoft.Outlook
/Applications/Microsoft Office 2011/Microsoft PowerPoint.app
- com.microsoft.Powerpoint
/Applications/Microsoft Office 2011/Microsoft Word.app
- com.microsoft.Word
/Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app
- com.microsoft.ASApplication
/Applications/Microsoft Office 2011/Office/Equation Editor.app
- com.microsoft.EquationEditor
/Applications/Microsoft Office 2011/Office/Microsoft Alerts Daemon.app
- com.microsoft.alerts.daemon
/Applications/Microsoft Office 2011/Office/Microsoft Chart Converter.app
- com.microsoft.openxml.chart.app
/Applications/Microsoft Office 2011/Office/Microsoft Clip Gallery.app
- com.microsoft.ClipGallery
/Applications/Microsoft Office 2011/Office/Microsoft Database Daemon.app
- com.microsoft.outlook.databasedaemon
/Applications/Microsoft Office 2011/Office/Microsoft Database Utility.app
- com.microsoft.outlook.databaseutility
/Applications/Microsoft Office 2011/Office/Microsoft Graph.app
- com.microsoft.Graph
/Applications/Microsoft Office 2011/Office/Microsoft Office Reminders.app
- com.microsoft.outlook.officereminders
/Applications/Microsoft Office 2011/Office/Microsoft Office Setup Assistant.app
- com.microsoft.office.setupassistant
/Applications/Microsoft Office 2011/Office/Microsoft Query.app
- com.microsoft.Query
/Applications/Microsoft Office 2011/Office/Microsoft Upload Center.app
- com.microsoft.office.uploadcenter
/Applications/Microsoft Office 2011/Office/My Day.app
- com.microsoft.myday
/Applications/Microsoft Office 2011/Office/Office365Service.app
- com.microsoft.Office365Service
/Applications/Microsoft Office 2011/Office/Open XML for Excel.app
- com.microsoft.openxml.excel.app
/Applications/Microsoft Office 2011/Office/SyncServicesAgent.app
- com.microsoft.SyncServicesAgent
/Applications/PrivateTunnel.app
- 237
/Applications/Remote Desktop Connection.app
- com.microsoft.rdc
/Applications/Rogers One Number.app
- com.Rogers.Rogers_One_Number
/Applications/Skype.app
- com.skype.skype
/Applications/Utilities/Adobe Flash Player Install Manager.app
- com.adobe.flashplayer.installmanager
/Applications/Viber.app
- com.viber.osx
/Applications/uTorrent.app
- com.bittorrent.uTorrent
/Library/Application Support/Google/GoogleTalkPlugin.app
- com.google.GoogleTalkPluginD
/Library/Application Support/Google/GoogleVoiceAndVideoUninstaller.app
- com.google.GoogleTalkPluginUninstaller
/Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
- com.microsoft.autoupdate2
/Library/Application Support/Microsoft/MERP2.0/Microsoft Error Reporting.app
- com.microsoft.error_reporting
/Library/Application Support/Microsoft/MERP2.0/Microsoft Ship Asserts.app
- com.microsoft.netlib.shipassertprocess
/Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
- com.microsoft.silverlight.sllauncher
/Library/Application Support/Pharos/Notify.app
- com.pharos.notify
/Library/Application Support/Pharos/Popup.app
- com.pharos.popup
/Library/Application Support/Pharos/PopupConfiguration.app
- com.pharos.PopupConfiguration
/Library/Application Support/Pharos/Utilities/Uninstaller.app
- com.pharos.uninstaller
/Library/Application Support/PrivateTunnel/PrivateTunnel.app
- 237
/Library/Application Support/laser/Agent/agent.app
- com.someproduct.agent
/Library/Printers/Xerox/Filters/commandtoxbds.app
- com.xerox.commandtoxbds
/Users/USER/Downloads/Cyberduck 2.app
- ch.sudo.cyberduck
/Users/USER/Downloads/Cyberduck.app
- ch.sudo.cyberduck
/Users/USER/Downloads/FileZilla 2.app
- de.filezilla
/Users/USER/Downloads/FileZilla.app
- de.filezilla
/Users/USER/Downloads/MediaGet.app
- com.yourcompany.mediaget_dbg
/Users/USER/Downloads/Odin.app
- Odin.Wineskin.prefs
/Users/USER/Downloads/UnRarX-1.app
- com.peternoriega.unrarx
/Users/USER/Downloads/UnRarX.app
- com.peternoriega.unrarx
/Users/USER/Downloads/UofR_SophosMac.app
- org.ahead.UofR_SophosMac
/Users/USER/Library/Application Support/Facebook/video/3.1.0.522/FacebookVideoCalling.app
- com.Skype.FacebookVideoCalling
/Users/USER/Library/Application Support/Google/Chrome/Default/Web Applications/_crx_nmmhkkegccagdldgiimedpiccmgmieda/Default nmmhkkegccagdldgiimedpiccmgmieda.app
- com.google.Chrome.app.Default-nmmhkkegccagdldgiimedpiccmgmieda-internal
/Users/USER/Library/Application Support/IBM/SPSS/Statistics/20/Eclipse/configuration/nl/en_US/org.eclipse.equin ox.app
- null
/Users/USER/Library/Application Support/TomTom HOME/TomTomHOMERunner.app
- com.tomtom.HOMERunnerApp
/Users/USER/Library/Application Support/WebEx Folder/1326/Event Center.app
- com.webex.eventcenter
/Users/USER/Library/Application Support/WebEx Folder/1326/asannotation2.app
- com.webex.asannotation
/Users/USER/Library/Application Support/WebEx Folder/1326/convertpdf.app
- com.webex.convertpdf
/Users/USER/Library/Application Support/WebEx Folder/Add-ons/Cisco WebEx Start.app
- com.cisco.webex.Cisco-WebEx-Start
Frameworks
/Library/Frameworks/PrivateTunnel.framework
- null
/Users/USER/Library/Frameworks/SamsungKiesFoundation.framework
- null
/Users/USER/Library/Frameworks/SamsungKiesSerialPort.framework
- null
PrefPane
/Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/lib/deploy/JavaControlPanel.pref Pane
- null
/Library/PreferencePanes/Flash Player.prefPane
- com.adobe.flashplayerpreferences
Bundles
/Library/Internet Plug-Ins/AdobePDFViewer.plugin
- com.adobe.acrobat.pdfviewer
/Library/Internet Plug-Ins/AdobePDFViewerNPAPI.plugin
- com.adobe.acrobat.pdfviewerNPAPI
/Library/Internet Plug-Ins/Flash Player.plugin
- com.macromedia.Flash
/Library/Internet Plug-Ins/JavaAppletPlugin.plugin
- com.oracle.java.JavaAppletPlugin
/Library/Internet Plug-Ins/RogersOneNumber_74057.plugin
- com.Rogers.onenumber
/Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin
- com.microsoft.sharepoint.browserplugin
/Library/Internet Plug-Ins/Silverlight.plugin
- com.microsoft.SilverlightPlugin
/Library/Internet Plug-Ins/googletalkbrowserplugin.plugin
- com.google.googletalkbrowserplugin
/Library/Internet Plug-Ins/o1dbrowserplugin.plugin
- com.google.o1dbrowserplugin
/Library/Printers/Xerox/PDEs/Xerox WorkCentre Pro 232_238_245_255 Accounting.plugin
- com.xerox.print.pde.Accounting_wcp232_238_245_255
/Library/Printers/Xerox/PDEs/Xerox WorkCentre Pro 232_238_245_255.plugin
- com.xerox.print.pde.xeroxfeatures.wcp232_238_245_255
/Library/Printers/Xerox/PDEs/XeroxFeatures.plugin
- com.xerox.xeroxfeatures.pde
/Users/USER/Library/Application Support/Google/Chrome/PepperFlash/11.9.900.117/PepperFlashPlayer.plugin
- com.macromedia.PepperFlashPlayer.pepper
/Users/USER/Library/Internet Plug-Ins/WebEx64.plugin
- com.cisco_webex.plugin.gpc64
dylibs
/Applications/Microsoft Office 2011/Office/MicrosoftSetupUI.framework/Libraries/mbupgx.dylib
/Applications/Microsoft Office 2011/Office/OPF.framework/Versions/14/Resources/OPF_Common.dylib
/Applications/Microsoft Office 2011/Office/Visual Basic for Applications.framework/Versions/14/Frameworks/Fm20.dylib
/Applications/Microsoft Office 2011/Office/Visual Basic for Applications.framework/Versions/14/Frameworks/MicrosoftOLE2TypesLib.dylib
/Applications/Microsoft Office 2011/Office/Visual Basic for Applications.framework/Versions/14/Frameworks/RefEdit.dylib
/Applications/Microsoft Office 2011/Office/Visual Basic for Applications.framework/Versions/14/Frameworks/RichEdit.dylib
/Users/USER/Library/Application Support/Firefox/Profiles/77usx6jx.default/gmp-gmpopenh264/1.1/libgmpopenh264.dy lib
/Users/USER/Library/Application Support/Firefox/Profiles/77usx6jx.default/gmp-gmpopenh264/1.3/libgmpopenh264.dy lib
/Users/USER/Library/Application Support/Google/Chrome/WidevineCDM/1.4.6.758/_platform_specific/mac_x64/libwidev inecdm.dylib
/Users/USER/Library/Application Support/WebEx Folder/1326/cmcrypto-1309.03.2812.2.dylib
/Users/USER/Library/Application Support/WebEx Folder/1326/rtp-10.20.23.0.dylib
/Users/USER/Library/Application Support/WebEx Folder/1326/xml-11.18.32.0.dylib
Contents of /Library/LaunchAgents/com.laser.agent.plist
- mod date: Jan 22 11:26:38 2015
- checksum: 2993121334
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.v.agent</string>
<key>OnDemand</key>
<false/>
<key>ProgramArguments</key>
<array>
<string>/Library/Application Support/laser/Agent/agent.app/Contents/MacOS/agent</string>
</array>
<key>RunAtLoad</key>
<true/>
<key>KeepAlive</key>
<true/>
<key>LimitLoadToSessionType</key>
<string>Aqua</string>
<key>ThrottleInterval</key>
<integer>10</integer>
</dict>
</plist>
Contents of /Library/LaunchAgents/com.oracle.java.Java-Updater.plist
- mod date: Jan 26 11:41:57 2015
- checksum: 2917329840
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.oracle.java.Java-Updater</string>
<key>ProgramArguments</key>
<array>
<string>/Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater</string>
<string>-bgcheck</string>
</array>
<key>StartCalendarInterval</key>
<dict>
<key>Hour</key>
<integer>11</integer>
<key>Minute</key>
<integer>41</integer>
<key>Weekday</key>
<integer>7</integer>
</dict>
<key>StandardErrorPath</key>
<string>/dev/null</string>
<key>StandardOutPath</key>
<string>/dev/null</string>
</dict>
...and 1 more line(s)
Contents of /Library/LaunchAgents/com.pharos.notify.plist
- mod date: Jul 20 17:48:04 2014
- checksum: 2999610686
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.pharos.notify</string>
<key>Program</key>
<string>/Library/Application Support/Pharos/Notify.app/Contents/MacOS/Notify</string>
<key>KeepAlive</key>
<true/>
<key>LimitLoadToSessionType</key>
<string>Aqua</string>
</dict>
</plist>
Contents of /Library/LaunchAgents/com.pharos.popup.plist
- mod date: Jul 20 17:48:11 2014
- checksum: 2018977043
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.pharos.popup</string>
<key>Program</key>
<string>/Library/Application Support/Pharos/Popup.app/Contents/MacOS/Popup</string>
<key>KeepAlive</key>
<true/>
<key>LimitLoadToSessionType</key>
<string>Aqua</string>
</dict>
</plist>
Contents of /System/Library/LaunchDaemons/com.apple.NetBootClientHelper.plist
- mod date: Oct 29 11:17:20 2013
- checksum: 601108312
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>KeepAlive</key>
<dict>
<key>SuccessfulExit</key>
<false/>
</dict>
<key>Label</key>
<string>com.apple.NetBootClientHelper</string>
<key>ProgramArguments</key>
<array>
<string>/usr/sbin/NetBootClientHelper</string>
<string>-setSharingNames</string>
<string>-resetLocalKDC</string>
</array>
<key>RunAtLoad</key>
<true/>
</dict>
</plist>
Contents of Library/LaunchAgents/com.adobe.ARM.UUID.plist
- mod date: Oct 12 11:53:43 2011
- checksum: 408149527
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.adobe.ARM.UUID</string>
<key>ProgramArguments</key>
<array>
<string>/Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper</string>
</array>
<key>RunAtLoad</key>
<true/>
<key>StartInterval</key>
<integer>12600</integer>
</dict>
</plist>
Contents of Library/LaunchAgents/com.facebook.videochat.NAME.plist
- mod date: Aug 13 23:48:57 2014
- checksum: 1515274914
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.facebook.videochat.NAME.updater</string>
<key>ProgramArguments</key>
<array>
<string>/usr/bin/java</string>
<string>-cp</string>
<string>/Users/USER/Library/Application Support/Facebook/video/3.1.0.522/FacebookUpdate.jar</string>
<string>FacebookUpdate</string>
<string>com.facebook.peep</string>
<string>3.1.0.522</string>
</array>
<key>RunAtLoad</key>
<true/>
<key>StartInterval</key>
<integer>10800</integer>
<key>StandardErrorPath</key>
<string>/dev/null</string>
<key>StandardOutPath</key>
<string>/dev/null</string>
</dict>
</plist>
Contents of Library/LaunchAgents/com.jdibackup.ZipCloud.autostart.plist
- mod date: Jan 24 19:12:53 2015
- checksum: 2594553491
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.jdibackup.ZipCloud.autostart</string>
<key>ProgramArguments</key>
<array>
<string>open</string>
<string>/Applications/ZipCloud.app/Contents/Resources/Utility.app</string>
<string>-n</string>
<string>--args</string>
<string>9</string>
<string>-l</string>
</array>
<key>StandardOutPath</key>
<string>/Users/USER/Library/Logs/ZipCloud/lagent_out.log</string>
<key>StandardErrorPath</key>
<string>/Users/USER/Library/Logs/ZipCloud/lagent_err.log</string>
<key>RunAtLoad</key>
<true/>
</dict>
</plist>
Contents of Library/LaunchAgents/com.jdibackup.ZipCloud.notify.plist
- mod date: Jan 24 19:12:53 2015
- checksum: 3539620783
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.jdibackup.ZipCloud.notify</string>
<key>ProgramArguments</key>
<array>
<string>open</string>
<string>/Applications/ZipCloud.app/Contents/Resources/Utility.app</string>
<string>--args</string>
<string>7</string>
<string>1</string>
</array>
<key>StandardOutPath</key>
<string>/Users/USER/Library/Logs/ZipCloud/lagent_out.log</string>
<key>StandardErrorPath</key>
<string>/Users/USER/Library/Logs/ZipCloud/lagent_err.log</string>
<key>StartInterval</key>
<integer>1200</integer>
<key>RunAtLoad</key>
<false/>
</dict>
</plist>
Font issues: 25
Bad plists
Library/Preferences/com.apple.iphotomosaic.plist
Firewall: On
Listeners
cupsd: ipp
kdc: kerberos
User login items
FaceTime
- /Applications/FaceTime.app
Dropbox
- /Applications/Dropbox.app
AdobeResourceSynchronizer
- /Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app
Rogers One Number
- /Applications/Rogers One Number.app
Safari extensions
DivX Plus Web Player HTML5 <video>
- com.divx.DivXHTML5
Searchme
- com.spigot.safari.searchme
Restricted files: 415
Lockfiles: 6
Elapsed time (s): 1303I don't recommend running that script unless asked to do so by me, as I have no control over how the information will be used.
A
You installed a variant of the "VSearch" trojan. Remove it as follows.
This malware has many variants. Anyone else finding this comment should not expect it to be applicable.
Back up all data before proceeding.
Triple-click anywhere in the line below on this page to select it:
/Library/LaunchAgents/com.laser.agent.plist
Right-click or control-click the line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item selected. Drag the selected item to the Trash. You may be prompted for your administrator login password.
Repeat with each of these lines:
/Library/LaunchDaemons/com.laser.daemon.plist
/Library/LaunchDaemons/com.laser.helper.plist
Restart the computer and empty the Trash. Then delete the following items in the same way:
/Library/Application Support/laser
/System/Library/Frameworks/v.framework
The trouble may have started when you downloaded and ran an application called "MPlayerX." That's the name of a legitimate free movie player, but the name is also used fraudulently to distribute VSearch. If there is an item with that name in the Applications folder, delete it, and if you wish, replace it with the genuine article from mplayerx.org.
This trojan is often found on illegal websites that traffic in pirated content such as movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Then, still in System Preferences, open the App Store or Software Update pane and check the box marked
Install system data files and security updates (OS X 10.10 or later)
or
Download updates automatically (OS X 10.9 or earlier)
if it's not already checked.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
B
"ZipCloud" is some sort of cloud-storage service with a doubtful reputation. The OS X client is sometimes distributed along with malware. Although ZipCloud may not be malicious itself, it should be deemed suspect by virtue of the company it keeps.
To remove ZipCloud, start by backing up all data (not with ZipCloud itself, of course.)
Quit the application, if it's running, and drag it from the Applications folder to the Trash.
Triple-click anywhere in the line below on this page to select it:
~/Library/LaunchAgents/com.jdibackup.ZipCloud.autostart.plist
Right-click or control-click the highlighted line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with a file selected. Move the selected file to the Trash.
In the same folder, there may also be a file named
com.jdibackup.ZipCloud.notify.plist
Move that to the Trash as well.
Log out or restart the computer and empty the Trash.
C
The following Safari extensions are malicious and should be removed in the Extensions pane of the Safari preferences window:
Searchme
Do the equivalent in the Chrome and Firefox browsers, if you use those. Never install any extension with the words "Spigot," "Conduit," "Genieo," or "Trovi" in the description.
D
Some of your user files (not system files) have incorrect permissions or are locked. This procedure will unlock those files and reset their ownership, permissions, and access controls to the default. If you've intentionally set special values for those attributes, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. Do so only after verifying that those settings didn't cause the problem. If none of this is meaningful to you, you don't need to worry about it, but you do need to follow the instructions below.
Back up all data before proceeding.
Step 1
If you have more than one user, and the one in question is not an administrator, then go to Step 2.
Enter the following command in the Terminal window in the same way as before (triple-click, copy, and paste):
sudo find ~ $TMPDIR.. -exec chflags -h nouchg,nouappnd,noschg,nosappnd {} + -exec chown -h $UID {} + -exec chmod +rw {} + -exec chmod -h -N {} + -type d -exec chmod -h +x {} + 2>&-
You'll be prompted for your login password, which won't be displayed when you type it. Type carefully and then press return. You may get a one-time warning to be careful. If you don’t have a login password, you’ll need to set one before you can run the command. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.
The command may take several minutes to run, depending on how many files you have. Wait for a new line ending in a dollar sign ($) to appear, then quit Terminal.
Step 2 (optional)
Take this step only if you have trouble with Step 1, if you prefer not to take it, or if it doesn't solve the problem.
Start up in Recovery mode. When the OS X Utilities screen appears, select
Utilities ▹ Terminal
from the menu bar. A Terminal window will open. In that window, type this:
resetp
Press the tab key. The partial command you typed will automatically be completed to this:
resetpassword
Press return. A Reset Password window will open. You’re not going to reset a password.
Select your startup volume ("Macintosh HD," unless you gave it a different name) if not already selected.
Select your username from the menu labeled Select the user account if not already selected.
Under Reset Home Directory Permissions and ACLs, click the Reset button.
Select
▹ Restart
from the menu bar. -
My macbook pro is running really slow, is it the memory?
I'm using a Mac OS X, version 10.7.5, and my storage has 277 gb free left out of 500gb. What should i do to make my macbook run faster? It's running really slow, (even my itunes lags when playing a song). Please help, thank you!
You could try permission repair.
http://support.apple.com/kb/HT1452
You could also try PRAM reset
http://support.apple.com/kb/HT1379
If those two don't work go to Apps>Utilites>Activity Monitor and look at your processes. At the top click where it says my processes and change it to All Processes. Look and see if there is anything that is eating up an abnormal amount of memory.
Maybe you are looking for
-
I upgraded to Lion and now my iPhoto won't open and I don't know where my pictures are
I upgraded to Lion and now i don't have Iphoto anymore. Where did all of my pictures go??
-
Timeline Saying Clips are Offline, when Browser Shows Clips to be OK
I have a few clips in my timeline that fews the OFFLINE WINDOW. Yet when I check my browser, the clips have no offline slash and can be seen as edited in the canvas. How do I make the clips show normally on the timeline. Also clips are trying to show
-
I've another problem with BigDecimal y try this: DecimalFormat df = new DecimalFormat("0.0##################"); System.out.println(df.format(new BigDecimal("1.2034500000000334449300")));and the output is: 1,2034500000000334 when it would be: 1,203450
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Yosemite restarts when on a Skype call
Hi, i Have updated to yosemite not long ago, i installed Skype the latest version, and made a call after a few minutes the call freezes and the mac mini restarts and i got to log back into Skype and yosemite! has anyone been facing the same issues wi
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Is there anyway I can keep the control properties as shown in the image attached if I add another event to the same event structure case? I currently have an event structure case configured to execute on a mousedown event on a multi column listbox an