ITunes 8.0.2 has eaten all of my purchased music.

I saw a similar problem through google search for some iTunes 7 users, but so far not on iTunes 8.
I have not de-authorized the computer. Ever. I did not choose to delete anything. Yet, NONE of my purchases can be found on the hard drive anymore. The rest of my music (that I imported, or purchased on Amazon or emusic) is still there.
So I've lost roughly 100 songs or that were purchased. Can I "re download" them? If not, is it just "tough luck?" I may have them backed up on another computer, but I'm pretty afraid to fire up iTunes on that computer, since it is doing this (deleting purchases).
Message was edited by: MarcusFarI

aawshads,
Have you tried the steps in this article: http://support.apple.com/kb/TS1421 ?
Hope this helps,
Raleigh

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TS1967 My computer failed and the main drive had to be formatted but all my music was on a separate internal hard drive. So I downloaded the latest iTunes , problem is it has found all my songs but seems to not recognize half of the album data, half of th

My computer failed and the main drive had to be formatted but all my music was on a separate internal hard drive. So I downloaded the latest iTunes , problem is it has found all my songs but seems to not recognize half of the album data, half of the artists, all of the dates and all ratings data.
I had a large part of it backed up on DVD's but it does not want to recognise them either?
Any tips?

Hey briannagrace96,
Welcome to Apple Support Communities! I'd check out the following article, it looks like it applies to your situation:
iPod: Appears in Windows but not in iTunes
http://support.apple.com/kb/ts1363
You'll want to go through the following troubleshooting steps, and for more detail on each step follow the link to the article above:
Try the iPod troubleshooting assistant:
If you have not already done so, try the steps in the iPod Troubleshooting Assistant (choose your iPod model from the list).
If the issue remains after following your iPod's troubleshooting assistant, follow the steps below to continue troubleshooting your issue.
Restart the iPod Service
Restart the Apple Mobile Device Service
Empty your Temp directory and restart
Verify that the Apple Mobile Device USB Driver is installed
Change your iPod's drive letter
Remove and reinstall iTunes
Disable conflicting System Services and Startup Items
Update, Reconfigure, Disable, or Remove Security Software
Deleting damaged or incorrect registry keys
Take care,
David

ITunes has lost all my APP purchases and reset my library and playlists.

Well as above. I dont have any other username accounts. iTunes has had a breakdown and misplaced my entire library which is on my external hard drive, I havent lost the somgs just the location and all the metadata pertaining to it. Its a pain to reinstate it all but the most worrying part is that all of my APP purchases which I kept stored on iTunes are missing, which is a n awful lot of cash as they are mostly quite expensive music production and photography and film apps. How can I recover my metadata for iTunes and how do I restore all my APP purchases?

Ok I have trouble shooted the problem myself and found the culprit. For whatever reason iTunes had created a n entire different library next to my usual libray and was referring to that!? I removed it and iTunes and the app purchases are back to normal. Phew!

I have recently sent my iPhone 3G away for repair and have received a new one in return. I managed to backup my phone before it was sent away, however now I am trying to sync the information again but I'm unable to find all of my purchased music on iTunes

I need help trying to locate where I can find all of my purchased music from my account with the iTunes, to enable me to sync it back on to my new iPhone 3G... Any suggestions please??

I am having this problem. At first with the new iPhone 5, and then with the iPad 2. I am not sure why this is happening.
My gut feeling is this is an iO6 issue and here's why -
The problem mainly occurs with apps. I have about 150 apps, and when I plugged in the phone, iTunes went to sync all of them. The process would hang up after about 20 - 30 apps were loaded onto the phone. I could tell where about the process hung up because the apps on the phone showed up as "waiting".
Then on the iPad 2 I plugged in to sync and saw there was a huge "Other" component in my storage. It required me to restore the iPad 2 from backup. With this restore the same issues occurred - putting the apps back on the iPad would hang up. The videos on the iPad also got stuck - maybe after about 10 hours of videos transfered iTunes crashed.
My solution has been to soft reset the device, restart Windows, and continue the process until it's complete. This is remarkably inefficient and time-intensive but everything works with patience.
I have been wondering if others have had these same problems.

TS4123 Whenever I open the iTunes store, the home pages of all of the sections (Music, App Store, Films etc) are black. They still have clickable hyperlinks, but I can't see what I'm clicking. Any pages accessed through the drop-down menus or by randomly

Whenever I open the iTunes store, the home pages of all of the sections (Music, App Store etc.) are BLACK. They still have clickable hyperlinks, but I can't see what I'm clicking. Any pagess accessed through the drop-down menus (even iHelp) or by randomly clicking I can't see.

Thanks but it's just my desktop that doesn't see it though. My notebook sees it everytime, even at the same exact time that my desktop doesn't see it. For example yesterday when I was typing up this post, I was typing up the post on my notebook because my desktop didn't see the router. I don't think it has anything to do with the router actually, but I wanted to see if anyone on here has encountered this issue before. Other forums have similar issues but I've tried all of the fixes I found elsewhere and they didn't work.
Any other ideas?
Thanks!

Every time I sync my Iphone 5c(with ios 8) to Itunes, it 1. deletes all of my purchased music 2. deletes all of my album artwork 3. replaces all of my deleted songs. please help! this is driving me crazy!

Every time I sync my Iphone 5c(with ios 8) to Itunes, it 1. deletes all of my purchased music 2. deletes all of my album artwork 3. replaces all of my deleted songs. please help! this is driving me crazy! It syncs 100+ songs, when I only want to sync 1! I'm running Itunes 11.3.1.2

After having experienced similar problems and having it back to work, I have a few suggestions:
- Try to find out if the syncing stops at a particular track or song. That might - out of the blue - have gotten corrupted in one way or another. Since that song will not be on the iPod, iTunes will try over and over to put it on and crash in one way or another;
- reformat the iPod as described in the iTunes 9 crash-thread. It takes time (at first it seems to do nothing, but that is because the green bar is moving with very small steps);
HTH

ITunes lost all of my purchased music, will not allow me to re-download

I recently lost all of my purchased music, around 180 songs, out of the blue. This was not a hardware issue with the underlying block device, as the only music affected were recently purchased music.
I have tried multiple times to redownload my purchased items only to find that the download all button becomes gray and nothing is actually re-downloaded. I have tried this on Windows and on my Mac (which i was working on moving my music to) with the same results. At one point it actually re-downloaded one song however none of my other purchased items were downloaded and the "download all" button went grey.....
I am running the latest OSX Lion and the latest iTunes 10.5.2
Any advice or tips would be greatly appreciated.
Thanks,
Mike

Your iPod is designed to sync only one iTunes library at a time. If you try to sync it to a new library it will replace the contents that are currently on the iPod with the contents from the new library.
So what you'll need to do is copy all the content currently on your iPod to your new iTunes library first. Then you can go ahead and restore it to factory settings and start syncing it all back over to your iPod from scratch.
See this older post from another forum member Zevoneer covering different methods available for copying content from your iPod back to your PC.
https://discussions.apple.com/thread/2452022?start=0&tstart=0
B-rock

I have just downloaded itunes to my new laptop. I can see purchased music but not all my cds - do i needto reload them?

I have just downloaded itunes to my new laptop. I can see purchased music but not all my cds - do i need to reload them?

See Empty/corrupt iTunes library after upgrade/crash.
tt2

Lost all my non purchased music

My old hard drive is no longer working so I have no back-up/ITunes. In trying to get to my ipod_control folder I've lost all my non-purchased music. Not sure how that happened. The non-purchased music is not visible. When looking at the IP Touch settings I see there there is only 58M out of 7G available which leads me to believe that the music is still on the IP Touch. Where do I go from here?
thanks in advance....

Several things: What do you mean by "trying to get to my ipod_control folder"? Are you talking about accessing the file system of the iPhone itself? FWIW, this is a very bad idea and can end up hosing your phone permanently.
There are several utilities out there that will allow you to (try) and extract the music from your phone. Google is your friend on this one. With the exception of purchased media, media sync is one way. Computer>iPhone. There is no sanctioned method of getting other media files off of the iPhone and onto a computer.
As far as another back-up scheme goes, the iPhone is NOT a backup device. You can't back up after the fact. Keeping a backup of the data on your computer, including your iTunes library, is the sane thing to do and basic common sense is to back up your data BEFORE you lose it, not afterward.

I have had an itunes account for many years. I have recently purchased music on my iphone 5 and it is not showing up on my Macbook itunes account. WHY?

I have had an itunes account for many years. I have recently purchased music on my iphone 5 and it is not showing up on my Macbook itunes account. WHY?

nidubs wrote:
I have had an itunes account for many years. I have recently purchased music on my iphone 5 and it is not showing up on my Macbook itunes account. WHY?
Why would they?
Do you have Automatic downloads enabled? Note this only works for items purchased after it is enabled.
-> iTunes Store: How to enable Automatic Downloads
Also, see this -> Downloading past purchases from the App Store, iBookstore, and iTunes Store

HT1689 how do i sync downloaded music from itunes to my ipad? It will only sync purchased music.

How do I sync downloaded music from itunes to my ipad? It will only sync purchased music.

You must "Add" the tracks to your library. Select Add to Library from iTunes' File menu. Select your downloaded track(s) then click on the Open button in the file dialog. Once added to the library you can select and sync them in the Music configuration tab in the iTunes main window for your device.

Hi was wondering how i get back all my purchased music from itunes. i plugged my phone in to my computer and it syned all my old purchased music from my ipod list and not all my new purchased music is gone.

I am having trouble getting back all my purchased music from itunes

Does music show in the Purchased tab in the iTunes store app on your phone and the Purchased link under Quicklinks on the right-hand side of the iTunes store home page on your computer's iTunes for redownloading ? Whether music will show there will depend upon what country that you are in - and even if music does show it will also depend upon whether it's still in your country's store.
If you aren't in a country where you can redownload music and you don't have copies of it anywhere, then you can try contacting iTunes Support and see if they will grant you a re-download : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

ITunes Folder 'damaged' lost all playlists and purchased music

Hey,
a couple of days ago I was on itunes and it compeltely randomly came up with an error message saying something along the lines of itunes folder damaged and it froze. When i rebooted itunes, all my playlists and purchased music had gone, along with all my podcasts etc
Also in my itunes folder there is a file that said 'itunes music - damaged'
I have all my music on an external harddrive but was just wondering how i can get it all back?
Mike

This article on how to re-create your library gives one way that is most likely to restore the most stuff. It also links to other methods if that doesn't work.
Commodore Pet Other OS

HT203167 My iPhone has lost some of my purchased music from iTunes. I have tried everything to get it back. I do not understand why

My iPhone 4S has lost some of my purchased from iTunes music. I have been unable to get it back. why

Hello mvanderkooi
You would have to wait the 90 days is up before associating it again with that computer. The article below will explain about link your Apple ID with iTunes and devices.
iTunes Store: Associating a device or computer to your Apple ID
http://support.apple.com/kb/ht4627
Regards,
-Norm G.

Imported iTunes will not let me play or authorize my purchased music!

Hi,
I upgraded the hard drive in my trusty MacBook Pro, and then put my old HD in a usb enclosure and used Migration Assistant to transfer over my old stuff. The music I had from my CDs transferred over without issue.
The problem is, the music I had purchased from the iTunes store. When I go to play these songs, I get the authorization window with the option to enter my Apple ID to authorize this computer. Well, I had already authorized this computer right after I transferred these songs to it.
I originally had used my old AOL account for purchases etc. I tried that username and password. No luck, it tells me I have to update my account. (I have, before I had swapped my hard drive, updated my account when I bought an iPhone 4 and MobilMe, but we will get to that in a minute).
So, I clicked 'update,' figuring I will simply enter my new information and this will all be over with, but no! I get a screen that says "Your Request Cannot be Completed. Make sure your computer's date is set correctly and that it accepts cookies from the iTunes Music Store. For detailed solutions to resolve this issue, click More Info."
I clicked 'More Info,' which is of no help, as it takes me to a iTunes for Windows XP Windows 2000 support page with no solution that works. I set my Safari preferences to accept all cookies (something I don't want long term, but figured would do for this and then switch once I got MY music back.) Also, my date and time are set correctly. I scoured the help for a solution, but cannot find one.
So, I repeated this process, clicked on a purchased song, and tried entering my updated ID and PW. I get a message window saying "This Computer is Already Authorized. Including this one, you have authorized 3 computers out of your available 5." And, the purchased music still will not play!
So, I next de-authorized my computer and reauthorized it again. Which had no effect, as what I described above still occurs the same way and I cannot play some of my favorite songs which I did the right thing and paid for and now can only look at their titles wistfully.
So, I am hoping there is someone out there who can help me get my groove back with a solution to this problem. Help please!
Thanks,
Grugi
Message was edited by: Grugi

this was a know problem with older ipods, I had to go to the apple store and they traded me up to a new nano
I had the exact same problem, interesting, sometimes when you completely re-load the device, it wouold work for a couple of days, and then not play purchased songs.
Go to an apple store and let them know about this, it is their problem to fix.
I would guess, if you connected a nano, this would not happen

ITunes 8.0.2 has eaten all of my purchased music.

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