ITunes 8.0 - Genius - unknown error 4010

iTunes 8.0 gathers data about my music library well enough and sends it to Apple too; but then 10-15 seconds into "processing" by Apple, iTunes stops and reports that "Genius results can't be updated right now. An unknown error occurred (4010)." I thought it might be overloaded servers and tried several more times in the hope of squeezing my request in between those of everyone else; but that didn't work; plus if it were a server issue I'd expect to see postings here from others with the same problems, and I'm not.
Any thoughts about what the problem might be?

Guys, I have tried to perform a little troubleshooting on my end: I was running a Leopard-capable hacked version of Volume Logic on the laptop. Concerned this might contribute to the problem. I removed the plugin, rebooted, and reattempted and no luck; still a no go.
Also as the iTunes library is on an external drive on my laptop, I attempted to upgraded to iTunes 8 on the desktop. This computer has the library on an internal drive. I have the same error: "Waiting for apple to process the information" it times out or just gives up and gives the 4010 error after ~15 secs.
FWIW,
Trey

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ITunes Genius Unknown error 4010

I'm a bit tired of this issue which appears to be unresolved problem with iTunes Genius since September 2008. First my updates would get hung up on an iTunes error 4002. After seeing that the fix for this was to turn genius off and then back on, I started getting an Unknown error 4010. There seems to be no consistent fix for this and no word for Apple on what to do. Since the fixes seem so varied, I wonder if this is really an issue on the client end or is this a server issue?
I have deleted the .itdb files and that doesn't help - it just gets hung up longer before failing. Can someone provide an answer on how to fix (or whether or not it can be fixed).

Unfortunately Validator did not work for me.
It gave errors:
perl(13975) malloc: * vm_allocate(size=1069056) failed (error code=3)
perl(13975) malloc: * error: can't allocate region
perl(13975) malloc: * set a breakpoint in szone_error to debug
perl(13975) malloc: * vm_allocate(size=1069056) failed (error code=3)
perl(13975) malloc: * error: can't allocate region
perl(13975) malloc: * set a breakpoint in szone_error to debug
perl(13975) malloc: * vm_allocate(size=1069056) failed (error code=3)
perl(13975) malloc: * error: can't allocate region
perl(13975) malloc: * set a breakpoint in szone_error to debug
perl(13975) malloc: * vm_allocate(size=1069056) failed (error code=3)
perl(13975) malloc: * error: can't allocate region
perl(13975) malloc: * set a breakpoint in szone_error to debug
Out of memory!
Apparently it ran out of memory! I have 4GB. perhaps my .xml file is just too big (it is 273 MB). I tried an online xml validator, and it also chocked with a file this big. Maybe that is the problem apple is having as well.

What is error unknown error 4010?

Whenever i open iTunes i get a message that pops up reading (along the lines of) could not connect to the iTunes Store due to unknown error 4010.
What does 4010 mean? I submitted a report to Apple about it but haven't heard back. It seems to have something to do with iTunes Match.
Does anyone else have this issue?
Im using OS X 10.8.2
and iTunes 10.7

You may be using the wrong ID. The ID you use with iTunes match should be your store ID, the one you built your iTunes library with. Thus if your store ID is different than your iCloud ID you should use your store ID for iTunes match and not your iCloud ID for iTunes match. In order to get your iTunes store ID assigned to iTunes match you must be logged into iTunes under your store ID when you buy iTunes match.
I have a situation where I have two IDs, one for iCloud and one for store. My iCloud ID came from my old Mobile Me account, which was not the same as my store ID. This arrangement works fine, though, because there are two different places to input IDs into your IOS5 devices. Put your iCloud ID in the iCloud section and put the store and iTunes match ID in the store location.
Its confusing to people because you use your iTunes store ID for itunes match even though the music is stored in iCloud. Some may naturally think you use the iCloud ID for iTunes match but that is only true for people that only use one ID for everything.

Anyone getting an unknown error 4010 when launching iTunes Match?

Never had any problems with iTunes Match until the last week. Now whenever I open iTunes and Match starts to update it gets stuck once it starts "sending data to apple." A warning pops up and says "unknown error 4010." I also downloaded an album and when I synced it to my iPhone all the songs were on there twice. Never had any problems with Apple or iTunes before, but lately I've had nothing but frustrations. Any help would be appreciated.
Thanks,
Steven

Unfortunately getting the same problem as yourself although I've just purchased Itunes Match yesterday and haven't even seen it work. Wondering if i have just wasted my money! I've tried the option/turn off itunes match but even that doesnt work. wondering if I just need to give it a bit more time.
Andy

TS1717 when i attempt to update genius i get a message saying ,we co has anyone any ideasuld not complete your itunes store request an unknown error has occured (4002)

When i attemp to update genius i get a message aaying we could not complete your itunes store request an unknown error has occoured (4002) has anyone encountered this problem

Perhaps try the "Error 3001," "-42110," or "5103" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting

TS1368 I am unable to connect to the itunes store; I get the message 'Itunes could not be connected to the itunes store. An unknown error occured (-3212). Also when I plug my iphone in to the computer it doesn't ever pick it up

I am unable to connect to the itunes store; I get the message 'Itunes could not be connected to the itunes store. An unknown error occured (-3212). Also when I plug my iphone in to the computer it doesn't ever pick it up please help!!

same here no solutions

I am running Windows 7 (64bit) , and an error message appears following a recent update to iTunes v 11.1.2: "iTunes could not connect to the iTunes store. An unknown error occured (-3212). Make sure your network connection is active and try again." help!

I am running Windows 7 (64bit) , and an error message appears following a recent update to iTunes v 11.1.2: "iTunes could not connect to the iTunes store. An unknown error occured (-3212). Make sure your network connection is active and try again." I have dug a little bit into possible problems but haven't found a solution yet, one note is that the network connection is OK. A response would be highly appreciated! Thanks in advance.

Hi c1r1g1,
If you are having an issue connecting to the iTunes Store, you may find the following article helpful:
Apple Support: Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Regards,
- Brenden

Hi, so I keep having problems logging onto the iTunes store in iTunes and I get this error message: "iTunes could not connect to the iTunes Store. An unknown error occurred (0x80090318) Make sure your network connection is active and try again."

Hi,
So I keep having problems logging onto the iTunes store in iTunes where an error message pops up saying: "iTunes could not connect to the iTunes Store. An unknown error occurred (0x80090318) Make sure your network connection is active and try again."
How do I fix this?

Hey thatssoivi,
If you are having an issue with being unable to connect to the iTunes store, I would suggest that you troubleshoot using the steps in this article -
iTunes for Windows: iTunes Store connection troubleshooting - Apple Support
Thanks for using Apple Support Communities.
Be well,
Brett L

When trying to connect to the itunes store on my MacBook Pro, I get the following error message: "iTunes could not connect to the iTunes Store. An unknown error occurred (-54) Make sure your network connection is active and try again."

When trying to connect to the itunes store on my MacBook Pro, I get the following error message: "iTunes could not connect to the iTunes Store. An unknown error occurred (-54) Make sure your network connection is active and try again."

I've had the same problem for a month and yet I still cant get iTunes to work, I've heard different solutions but none have worked for me
This may or may not work for you but its worth a try even though it didnt seem to work for me, Good Luck!
Control Panel
Internet Options
Connections Tab
Click LAN Settings
Uncheck "Use A Proxy Server"

Help error message - iTunes could not connect to the iTunes Store. An unknown error occurred (0x80092013)

This message keeps coming up everytime I try and log in on iTunes:
iTunes could not connect to the iTunes Store. An unknown error occurred (0x80092013)
I have have looked at my proxy and unclicked the box.
I have enabled iTunes on my firewall.
I have uninstalled it and reinstalled the update.
I'm at a loss, can anyone help me know where I have gone wrong?
Thank-you

If like me you have concluded that this is not a connectivity issue.
In my case it is a problem with Webkit2 and they way it handles SSL certificates.
To test if this is the case install Safari for windows 5.1.7(if not already installed) and try to access a secure site, like facebook or your banking, if you receive a certificate dialog box saying
"Safari can't verify the identity of the website"
If you hit "Continue" and the page loads but does not render correctly ........
Then try using another browser (IE/FF/Chrome) and see if you are able to access the site without prompts and the page renders correctly.
From Safari 4.04 onwards (as well as iTunes) it uses the windows root certificate store, to test uninstall Safari 5.1.7 and go back as far as Safar 3.2.3 (oldapps.com) and then try to access a secure site, if it renders correctly (back then Safari handled it's own certificates) you have the same problem as me
If you also look in the logs for itunes when you're accessing (attempting) the store if you find a reference to webkit2 and certificates that should further help clarify the problem. btw - don't bother with windows root certificate updates if your other browsers work ok

ITunes could not connect to iTunes store. An unknown error occurred (-3212) - Does anyone know how to fix this?

iTunes could not connect to iTunes store. An unknown error occurred (-3212) - Does anyone know how to fix this? I've tried alot of solutions and nothing seems to be working at all
Each time I try to connect to the iTunes store, this has popped up. I googled error (-3212) and also followed the steps on iTunes support. I downloaded the new itunes and chose "repair files" all to no prevail. I use iTunes on a daily basis and bought and iTunes card 2 weeks ago which I now cannot use. Does anyone know how to fix this?

Just in case, let's try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

HT203200 Movie Rental error - i keep getting the message "We could not complete your Itunes store request. an unknown error occured (-42110). There was an error in the Itunes store. Please try again later.... any help?

Movie Rental error - i keep getting the message "We could not complete your Itunes store request. an unknown error occured (-42110). There was an error in the Itunes store. Please try again later.... any help?

Perhaps try the "Error 3001," "-42110," or "5103" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting

HT4095 Keep getting a error when trying to play rented movie we could not complete your itunes store request. an unknown error occurred (-42110)

I downloaded a HD movie for rental and every time i go to play it i get a error saying we could not complete your Itunes store request. a Unknown error occurred (-42110)

Perhaps try the "Error 3001," "-42110," or "5103" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting

I just recently downloaded iTunes and whenever I try to access the store It says "iTunes could not connect to the iTunes Store. An unknown error occurred (0x80096004)

I just recently downloaded iTunes and whenever I try to access the store It says "iTunes could not connect to the iTunes Store. An unknown error occurred (0x80096004). I have windows xp and it's running on service pack 2. I have downloaded and redownloaded iTunes many times. I'm getting very frustrated! Please help!

I have the same error for Windows Vista. I read all the community posts and followed the suggested fixes including numerous uninstalls and installs, clearing cache, choosing various SSL TL options, turning off all spyware and nothing has worked. My internet works fine for all my other programs so not sure what is going on with Itunes. I will not buy anymore products through
Apple Itunes.

TS1538 itunes could not connect to the itunes store. An unknown error occurred (0x80090318

I get this message everytime I click on iTune Store itunes could not connect to the itunes store. An unknown error occurred (0x80090318.
I tried doing a clean install of the OS incase there was a bug messing with the preferences in itunes but its still not connecting to the itunes store

Hello paulosdad,
Thank you for using Apple Support Communities.
For more information, take a look at:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Have a nice day,
Mario

ITunes 8.0 - Genius - unknown error 4010

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