ITunes 8.1 Causes Major Problems on 2 Dell Systems

No problems with version 7 or 8.0. Upgraded to version 8.1 on two different Dell XPS desktops. On one, both internal cd/dvd drives are no longer recognized (they are shown as not working in device manager). On the other system, two USB ports are immediately disabled (again, shown as not working in device manager). The first system is about 4 years old and is 100% Intel while the second system is two years old and uses Nvidia mobo drivers with the Intel chipset. I always keep current system drive images (Acronis) and was able to recover by reverting to the earlier image(s), but the problems can ALWAYS be reproduced by installing version 8 of iTunes.
This is a problem that should be addressed, don't you think? I can't possibly be the only one experiencing these issues - though many others may not relate iTunes to hardware problems. And is there no way to get Apple Support to respond to thesye types of problems?
Message was edited by: Allan Grossman
Message was edited by: Allan Grossman

I uninstalled iTunes on an XP Pro SP3 system. The OS failed to recognize the CD with an error code 39 "The driver failed to load" etc.
I found and successfully implemented the following solution at this link:
http://www.geekswhoknow.com/articles/top10_dvd_and_cd_driveproblems.htm
It was problem #5 in their list.
5. Problem: XP - Cannot access the CD or DVD drive after an uninstall.
a. Start Registry editor as in Step 4 (just start regedit)
b. Locate MyComputer and then HKEYLOCALMACHINE
c. Expand System->CurrentControlSet->Control->Class
d. Click the subkey {4D36E965-E325-11CE-BFC1-08002BE10318}.
e. In the right pane, choose UpperFilters (ignore UpperFilters.back entry if present)
f. On the Edit menu, click Delete
g. Similarly delete the LowerFilters key in subkey {4D36E965-E325-11CE-BFC1-08002BE10318}.
h. Exit Registry Editor
i. Restart the computer
j. If the CD recording program does not work, re-install it and try again.

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    Message was edited by: vanguard95
    Message was edited by: vanguard95

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    Only options they have is to revert to Snow leopard, defficult as Apple have even recall resellers stock and upgraded it to Lion.
    I am contacting the UK educational funding bodies with a view to suspending purchasing of all Apple equipment until such time as the situation has resolved itself.

    Ikrups says "Speaking of getting one's professional act together I would take a look in the mirror if I were you. A professional responsible for maintaining the computer equipment and network of a school system would certainly perform extensive testing of any new operating system upgrade before deploying it. Even the smallest corporations don't just upgrade software willy-nilly. If you had thought to set up a test system and verified what software worked and what didn't before deploying Lion to the entire system you would have been protecting your students from these issues. A professional would have discovered these issues and delayed deployment of Lion until the patches you mention were available. But you didn't and now you are trying to deflect blame from yourself and your staff. And you dare to accuse Apple of incompetence. I call hypocrisy"
    I seem to have ruffled a couple of feathers. I do not remember saying I was responsible for computer systems/networks/school systems. Or accusing Apple of incompetence.
    All I did was state that Apple seems to have forgotten or is not aware about the potential impact of Lion on disabled students in the UK and both apple and the assistive software suppliers failed to act together over this omission.
    During our research prior to the launch of Lion we as a specialist group had identified 22 of the 40 applications used in assistive software that had 'Problems' this was communicated to all interested parties. Still waiting for the 'FIX'
    FYI ALL parties have had similar notices on their BB's NOT just Apple.
    despite being given 2 ears and 1 mouth some people do not listen twice as much as they speak.

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