ITunes 8.1 Genius STILL not working
I've tried so many things here
I've deleted the Genius library files, everywhere. Not a single genius library file left.
I've reinstalled the entire PC
I've even attempted some basic registry tweaks but absolutley nothing works.
Every time I click on "Turn On Genius" it gets to the "Gathering information about your iTunes library" the bar fills up, and then, NOTHING. It just stays there. iTunes doesn't crash, I can still use it to play music, internet radio films, even sync my iPhone, it just never gets past the "gathering information" screen. I don't even get the crash on uploading data to apple bit, because I don't even get that far. I've left the computer on for 2 days straight now and it's still stuck at that one point, I just cannot work out why this is happening.
ANY suggestions would be welcomed
Yes I am running as administrator in vista btw, and no there is no compatibility wizard in vista for iTunes. I have also reinstalled itunes about 5 times but to no avail.
Maybe it can't deal with something that is in your library.
Try making a new blank library and adding a few songs to it. Does Genius still freeze up?
http://docs.info.apple.com/article.html?path=iTunesWin/8.0/en/15502.html
Name your new library something like "Test". You can always go back to your original library by doing the start-shift key thing.
Similar Messages
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I recently moved my music to an external hd. I deleted the music from the internal. When i plug in the External,itunes doesnt pick it up. I have pointed itunes towards external but still not working,driving me nuts!
LeoGets wrote:
I recently moved my music to an external hd.
the best way would be to copy the entire iTunes folder (not just the iTunes music or media folder) from <MacintoshHD>/users/<yourname>/music on your Mac to the external, then launch iTunes while holding the option (⌥) key, click on choose library when prompted, and select the iTunes folder on the external.
I have pointed itunes towards external but still not working,driving me nuts!
that tells iTunes where to put new additions to your library, not where the content currently is. -
I believe it's due to the Apple Application Support program only being 32 bit...Which is quite stupid if you ask me. You release everything as 64 bit, yet forget to update the Application Programming? Good job for a multi-billion dollar corporation! Now how about you find a work around to this issue instead of copy pasting the same stupid troubleshooting links for us?
Sincerely,
A ****** CustomerFor general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
tt2 -
TS1331 i have tried all the possible way to install itunes on win8 but still not working
microsoft.VC80.CRT.type="win32".version="8.0.50727.6195".publicKeyToken="1fc8b3b 9a1e18e3b".processorArchitecture="x86". how can i solve this error and install itunes on my PC with windows 8 OS?
If you are unable to get the iPod into Disk Mode to try and restore it, it's a very good indication, as mentioned in the article, that the iPod's hard drive is damaged and in need of replacement either by Apple or a third party repair company.
B-rock -
Please help ... Stressed new iphone user!!!!!!!!!! lol.
i got a new iphone 4s on friday, people told me i needed to connect this to the itunes asap.
i have had a ipod for 4 years and had no problem connecting to itunes before.
at first my computer would not find the iphone so i looked up tips from apple and other internet sources ... after deleting temp files my computer picked up my iphone but itunes didnt... i kept getting a pop up when going on to itunes saying "this iphone cannot be used because the required software is not installed. Run the itunes installer to remove itunes, then install itunes again.
So i did i did this serveral times and the pop still keeps coming up and everytime i reinstall itunes i have to delete temp files for my computer to pick my iphone up. i contacted apple and an adviser sent me a link to follow to delete itunes and other in a order which i did several times and still not worked.
i tried my iphone on my mums computer and it has picked it up but in my mums itunes i want my itunes as i have purchased many songs. now my ipod wont even register to itunes. i also get a pop up from windows saying Host process for windows services stopped working and was closed ... i ahve followed all the advice for that even a clear up on my computer and still nothing. you can even find apple mobile device anywhere on the computer tho my mobile is charging when plugged in. i have tried everything that apple reccomends anyone able to help
Thank youTry this article if you haven't already
This is the only possibility that came to my mind when reading about your issue:
"If an iPhone, iPad, or iPod touch is not recognized in iTunes on Windows, the Apple Mobile Device Service (AMDS) may need to be restarted" -
'm having a problem with downloading and installing the new version of itunes for windows (11.1.4) I have done everything the troubleshooting article has said and it is still not working properly. I have even done a repair to see if that works and it has not. Has anyone else found a new way to get it working?
Try Troubleshooting issues with iTunes for Windows updates.
tt2 -
After successfully installing the iTunes upgrade to 10.6.1, Now I cannot open and access itunes. I have tried a complete uninstall and reinstall and it is still not working. I have looked through many support communities for answers. I added an iPad 2 almost a year ago and all was fine until my upgrade to the "cloud services" and upgrade to new version. I have been without iTunes on my PC for a month. Any suggestions on how to resolve this issue?
I too have only recently encountered this problem. I have been able to burn disks before but it keeps making all these weird sounds. It might be a hardware problem but the fact that everything else that uses a disk works I doubt it.
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I have a problem with connecting my iPhone to iTunes. I uninstalled one of the computer program and restart my laptop. After restart my laptop and a message said that iTunes might not working because one of the component is missing and request to reinstall the iTunes. Hence I remove iTunes from my laptop and I reinstall iTunes to my laptop but still not working.
Before this the iTunes will automatically launch when I plug in my iPhone. But after I reinstall iTunes, it's not working. When I try to plug in my iPhone after iTunes launched and message "This iPhone cannot be used because the required software is not installed. Run the iTunes installer to remove iTunes, then install the 64-bit version of iTunes." popped out. I did this twice but it's not working as well.
Please advise what should I do to fix this.First make sue you are installing the 64 bit version of iTunes.
Second make sure it is iTunes 10.7 or later.
I would download a fresh copy of the 64 bit version of iTunes 11. After installation reboot your computer.
Before connecting your phone reset your device. Press and hold the Home and Sleep buttons simultaneously ignoring the red slider should one appear until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem. -
my itune keeps saying i need the 64 bit, ive followed the instructions on redownloading itunes, but its still not working.
Hello 19Brenda94
Start with removing iTunes in the order of the first article states, which is iTunes, Apple Software Update, Apple Mobile Device Support, Bonjour, Apple Application Support (iTunes 9 or later). Once that is done, then download iTunes 64 bit version from the second link below and run that installer.
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/ht1923
iTunes 11.1.5 for Windows (64-bit)
http://support.apple.com/kb/DL1615
Regards,
-Norm G. -
[Window Title]
Microsoft Windows
[Main Instruction]
iTunes has stopped working
[Content]
A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.
[Close program]
This is what I got... sorry, not very tech savvy to copy the error message onto here...
Have tried uninstalled and re-installed iTune, updated the new version of 10.6... many times over still not working!!!
I share the frustrations of many here. HELP!!!!!Hi there Nok Saensanoh,
I would recommend taking a look at the troubleshooting steps found in the article below.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
-Griff W. -
I need help, i bought an itunes gift card but when i try to redeem my account it says invalid code. I even checked the code and i had it 100% right but its still not working. The shop in which i bought it wont take it back so i dont know what to do. Please help.
iTunes Store: Invalid, inactive, or illegible codes
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I downloaded the newest verion of itunes. Now quicktime is not working...error 2096. I have uninstalled and reinstalled itunes. still nothing. i have read countless other people having the same issue. What is the problem?????
error 2096
That one is often a compatibility mode problem. Try the following document, only be sure that none of the boxes in the compatibility mode tab are checked (not just the compatibility mode box itself):
iTunes for Windows: How to turn off Compatibility Mode -
I just got a new laptop and itunes is not working I have tryed to reinstall it and do alomst everything and it's still not working. Help?
What do you mean "not working"? That could mean multiple different things.
If help is desired, be as specific as possible. -
I recently downloaded iMovie on my iPhone 5 and it is telling me to connect to wifi or use itunes to download iMovie well I have done both and it is still not working can someone please help me?
Hi troy157,
I'm sorry you are having issues with the iMovie app you purchased for your iPhone5.
The first thing I would suggest is to log out of your iTunes Account on your iPhone, turn the iPhone off and then on again, and see if app finishes downloading/updating.
Settings > iTunes & App Stores > Tap on your Apple ID account > Tap Sign Out
If the issues persists, the article below will give you a few more troubleshooting steps:
iOS: Troubleshooting applications purchased from the App Store
Try the following steps to resolve your issue, testing the app after each step.
1. Update your device software
Update your device to the latest version of iOS.
2. Check for app updates
Ensure that your apps are up to date:
Open the App Store and tap Updates. If updates are available, tap Update All.
When prompted, enter your iTunes Store account information. App Store will then download and install the application updates.
Note: Some applications may require a Wi-Fi connection to update.3. Install another app from the App Store
4. Restart the application
If the issue affects only a single app, try closing just that app:
Press the Home button to return to the Home screen.
Double-tap the Home button to display recent apps.
Tap and hold the affected app until the red minus appears.
Tap the red minus to quit the app.
Press the Home button, then restart the app.
5. Restart your device
Hold the Sleep/Wake button until "slide to power off" appears. Slide to power off your device. When it is off, press the Sleep/Wake button to turn it back on.6. Reinstall the affected application
Remove the application from your device and reinstall it.
Touch and hold any application icon on the Home Screen until the icons start to wiggle.
Tap the "x" in the corner of the application you want to delete.
Tap Delete to remove the application and all of its data from your device.
Press the Home button.
Go to the App Store.
Search for the application and then download it again.
Note: If it is a paid app, ensure you are using the iTunes account you purchased the app with originally. If it is not, you will be charged for the app again. For more information regarding downloading previously purchased items, see this article.
I hope this information helps ....
Have a great day!
- Judy -
it's been a while that Im unable to copy music from itunes to my iphone. I updated my device to the latest version of IOS 5.1.1 and made sure no jailbreak is installed but still not working. please assist.
Assuming you are not manually managing your music, verify the following:
You are using the latest version of iTunes
On the summary tab of your iTunes sync settings you have checked "Sync only checked songs and videos"
In your music library you have checked all the songs you want to sync to your phone
There are no exclamation points next to any of the songs you want to sync to your phone
You have authorized your computer for all Apple IDs for purchased music you want to sync to your phone (in Store>Authorize this computer)
You have checked "Sync Music" on the Music tab of your iTunes sync settings
When everything looks correct, sync your phone.
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