ITunes 8: cannot detect iPod Touch

Question

Hi,
Has anyone else had trouble getting iTunes to detect their iPod Touch since upgrading? My sync worked fine previously, but having upgraded to 8.0 this morning iTunes simply refuses to 'see' my iPod Touch. Windows XP still detects it (admittedly, now as a 'Digital Stills Camera'), but nothing from iTunes at all.
Has the Windows driver been changed in some way too? Anyone know how to fix this?
Thanks!
Message was edited by: BitConfused

Answer 1

I finally got everything to work. I followed some instructions on another thread. I uninstalled 8.0 and all of it files then reinstalled 7.7. I followed his instructions to the letter. 7.7 was working fine. I then decided to try and update to 8.0. and voila...it has been working fine. No conflict with my cd or dvd and it recognizes my ipod. I am posting the other information below. Sorry I can't just link...I don't know how.
Good Luck
Bill
*_Here you go:*_
Hello, and welcome to the forums. For future reference, I'd recommend creating your own post so that way you can get accurate information quickly. If you'd prefer to downgrade iTunes rather than work out the issues with iTunes 8, I can offer you some insight. If you'd like to try to work out the issue with iTunes 8, I'd suggest creating a new thread with the results of your iTunes Network Diagnostics so we can take a look at what's going on.
To obtain your network diagnostics, click your Help menu and choose Run Diagnostics.
To downgrade iTunes, this is my (personal) recommended method. I upgraded 7.something to 8 and then went back to 7.7 on my Windows XP machine. (No real reason, other than to see if it could be done).
1. Remove all iTunes-related Software
Go to your Control Panel and open Add/Remove Programs
Remove the following:
-Apple Mobile Device Support
-Apple Software Update
-Bonjour
-iPod for Windows (it's OK if this doesn't exist)
-iTunes
-QuickTime
2. Make sure they're completely removed
Go to My Computer > C: > Program Files
Delete these folders:
-Apple Software Update
-Bonjour
-iPod
-iTunes
-QuickTime
If any or all of these folders don't exist, it's a good thing.
3. Delete supporting documents
Open up My Computer
Go to your Tools menu at the top and select Folder Options
Choose the round option button to "Show Hidden Files and Folders" and then click Apply, then OK
Go to C: > Documents and Settings > your username > Application Data
Delete the folder called "Apple Computer"
Go to C: > Documents and Settings > your username > Local Settings > Application Data
Delete the folders called "Apple" and "Apple Computer"
4. Prepare your library data files
Go to your My Music folder and open up the iTunes folder inside it
Move the following files to your desktop:
-iTunes Library.itl
-iTunes Music Library.xml
-iTunes Library Extras.itdb
-iTunes Library Genius.itdb
5. Restart your computer
6. Download & install iTunes 7.7
http://www.brothersoft.com/itunes-116719.html
-Click the "Download" button
-Click the "Click to Download" link (next to a server number)
7. Open up iTunes. It will walk you through the setup/configuration process. Make sure that you UNcheck the options to add media (MP3, WMA, AAC) files. Your library should be empty. Click your File menu and choose Import. Select the file "iTunes Music Library.xml" that was placed on your desktop in Step 4. This should put your library and playlists back together for you.
I did not have to re-authorize my computer for my iTunes store purchases, however, if prompted to, you can click your Store menu at the top of the window and choose "Authorize Computer." Once completed successfully, you can delete the iTunes library data files that were placed on the desktop, as they are no longer needed or in use.
Hope this is helpful
CG