ITunes 9.0.1 (9) update fixed my iPhone 3g sync problem

After upgrading to iTunes 9, my iPhone would no longer sync with my iMac G5 (Tiger). I spent 35 minutes with Apple on the phone (no solution), then talked to a Genius at the store for 20 minutes. They made another appointment for me to bring in my iMac and the phone.
Well, yesterday morning a new iTunes update showed up (imagine that) and I installed it. Well, after that, I plugged in my iPhone and "beep" it showed up! Before that it never beeped and the battery icon wouldn't show. USP port worked fine with my kid's iPod, so I knew the port was good. Also tried the same cable with a PC at work, that detected it just fine.
Oh well, thought I would pass this on incase anyone else started having sync issues after iTunes 9.
Alfredo

I had the same problem at first install. My phone, once plugged in, was not being recognized by either window or iTunes. Same OS and same version. I tried switch USB ports and had no luck. Finally I changed USB cables and for some reason that fixed it. It finally allowed the update of the drivers to kick in and then my iPhone be recognized.
I am not sure if this will help or not but you might give it a shot. Please note that the first cable that would not recognize at first was a 3rd party and once I grabbed a new cable to try it was a apple specific.

Similar Messages

I have 2 iphones syncing on one computer and on the same apple ID. Before i updatad my Itunes to the last available update and my Iphones to 5.01 i had no problem draging jpg. and mp3 files into my iphones DCIM folder (the picture folder that opens when c

I have 2 iphones syncing on one computer and on the same apple ID.
Before i updatad my Itunes to the last available update and my Iphones to 5.01
i had no problem draging jpg. and mp3 files into my iphones DCIM folder (the picture folder that opens
when conecting to Itunes). Since my updates Itune wont let me drag and drop any files' even pictures that
were taken with my Iphone on 4.3.3.
Please help as we have no itunes music in Israel, only apps and i cant copy any of my old music from my computer
to my iphones.
If it helps, i am using a pc with 32 bit windows 7.
Other from the obove Itunes works fine and does sync pictures from my computer to my Iphone from "my pictures" folder.
Thank you for your time
Yoni Bliss
[email protected]

The title of my initial post is a bit misleading. I already took a chance deleting one of the iPhones, hoping if I deleted the wrong one, I can still reauthorize it (all with the same Apple ID acct, so not subject to 90-day waiting period, right?) The iTunes database just updated itself, and it says I have 4 "devices" "in the Cloud", but 5 "computers" associated w my account. How can I find out what computers are associated? Isn't there a list I can see? I dont have a clue what computers they might be. If I use the "Deauthorize All" option, is it a pain to add them all back in. I assume I would have to log in from each computer to reauthorize each one. Would I have to be running the newest OS or version of iTunes to reauthorize? I think I have a PowerBook G4 Titanium with an older OS and iTunes. I'd like to keep that authorized, if possible.

How to Fix the iPhone 4S Wifi Problems After 8.2

How to Fix the iPhone 4S Wifi Problems After 8 2 its grayed out

I suggest you describe the problem in more detail, tell us what steps you have tried so far to correct the problem, what happened, and what error messages you received. Telling us you've tried ""all the methods mentioned in the forums" does not help.

ITunes keeps crashing with latest update when I try to sync my iPad and iPhone. No issues syncing my ATV's. Any suggestions?

In fact, when I am in iTunes and click on either my iPad or IPhone it shows the sync options and ten within 10 or so seconds iTunes gets the "closed unexpectedly" error message. Very frustrating....updated to latest iTunes version yesterday, and this issue started today. Thanks in advance for your ideas.

bristles wrote:
... the version I'm on is 10.5.8.
If possible... you need to Upgrade to Snow Leopard = OS X 10.6.x (which will Run iTunes Version 11)
It is Not available as a download... It is a Paid Upgrade.
Do this first...
Check that your Mac meets the System Requirements for Snow Leopard...
Snow Leopard Tech Specs
http://support.apple.com/kb/SP575
If so... Purchase a Snow Leopard Install Disc...
http://store.apple.com/us/product/MC573Z/A/mac-os-x-106-snow-leopard
Other countries...
http://support.apple.com/kb/HE57
After the Successful Install, run Software Update to get the latest updates for Snow Leopard and iTunes.
Be sure to make a Backup of your Current System Before Upgrading...
NOTE:
You should also consider more RAM... Get the Maximum you can for your Mac...
It is important to get the Correct and Matching RAM
See Here > OWC RAM > http://www.macsales.com
The above site also has videos on how to Install RAM should you need it...

Updating Apps on iPhone via Sync from iTunes

I am accustomed to updating the apps on my iPhone by first downloading the new versions to iTunes and then syncing my phone. This is how I've done it for years. It no longer works this way. Now, when I download the update to my computer and sync, the iPhone still indicates that apps are waiting to be updated. So then I need to update the iPhone.
Is there a way to get the updated version of these apps to sync over to iPhone? It was easier that way. If I cannot do this, then can anyone even tell me the purpose of downloading app updates to the computer? If they just sit there without syncing over to the phone, what's the point????

Corey Luskin wrote:
OK, now it's on. But will this transfer app updates or just new apps? I really don't want to transfer all new apps to my iPhone. My kids often download apps that I don't want on my phone. Let's see what happens...
You can have it off then if you don't want the kid's stuff.
With your iPhone selected & connected to Mac iTunes Sidebar (iTunes menu > View > Show Sidebar), check if in Apps pane the apps you're interested in selected?

ITunes can no longer find my iPhoto - no iPhone photo sync ability...help!?

Hello...okay, some data - I am currently running Lion and all the latest software updates, I am also running multiple users on this iMac, I am also sharing the iPhoto library using the "Shared Library" method. My wifes iPhone (via her own account on the iMac) does access the iPhoto library properly from iTunes and she IS able to choose certain albums to sync (instead of the "All photos,..." option). I cannot. Please see the screenshot I took:
Please note that the "Selected albums,..." option is greyed out and despite the radio button on "All..." being selected, no photos sync, ala, the error message.
It's as if my iTunes account no longer sees the Shared iPhoto file and refuses to "reconnect" to it...
iPhoto runs fine and launches from my account without issue...even launches when I connect my iPhone and download photos and videos. So, like I say, I feel like it's iTunes no longer thinking I have a valid iPhoto running.
Both my iPad and iPhone give me this message. Think it has something to do with permissions, but have run a permissions fix both from the Disk Utility and from booting holding down the Command +R method, and then using Utilities, Terminal and Reset Home Directory Permissions and ACLs.
I feel like my whole user account is kinda screwed ever since the migration to Lion, but a Lion reinstall did not fix it and I am not quite ready to start from scratch with a new userID...
Any ideas?
Thanks in advance.

Locate and remove the iPod Photo Cache folder(s). A new one will be recreated the next time you sync Photos with your iPhone, iPad, or iPod. Deleting this folder will not remove the original images from your library, but may solve your sync problem.
This explains how: http://support.apple.com/kb/TS1314

ITunes 11 & iPhone 5 sync problems

I updated to iTunes 11 the day it was released, and tried to sync my iPhone 5 with it for the first time yesterday. The plan was to remove most of the music that was already on the iPhone and replace it was some albums/playlists/songs that I recently downloaded. So, I went to the device drop down menu, selected the iPhone 5, went to music, unchecked what I was taking off the phone, checked what I wanted to add, then hit sync. Same thing that has worked since iTunes first came out. However this time I had a problem...
The phone was still showing that it had most of the music I was removing still on it, and only about a third of the music I was adding. I tried to play the music on the phone and it just skipped everything. The meter in iTunes that shows the amount of space music, books, etc. take up on the phone showed I was 16.59 GB over the limit. I unchecked a newly added playlist, and suddenly I had 20 GB of free space. Not really sure what is going on, because I've since tried restarting the MacBook, restarting the phone, unchecking all of my music->syncing->adding music again, and nothing seems to get it right.
Has anyone else experienced any sync issues since upgrading to iTunes 11, and have you been able to resolve your issues?
thanks

There are, I think, three completely separate problems being discussed here.
1. Music only partially syncing (smarris)
Try deleting the music from the phone manually. I'm assuming here that you have it all safely backed up somewhere else, and that you realize that if this suggestion doesn't work it could leave you with no music on your phone.
Go to the Settings app, tap General --> Usage --> Music (you might have to wait a few seconds for that to show up). Then, for the "All Music" item, swipe to the left and tap "delete".
Then try syncing with iTunes again.
2. itunes losing the connection to the phone (thaipod).
Try turning your computer off, and turn the iphone off (hold the power button on the top for a few seconds, until you see the red "slide to power off"). Then turn everything on again, and try to sync with a USB cable, if that works try to sync via wifi.
3. Playlists not showing with "iCloud" (johnsanchez2022)
By "iCloud" do you mean iTunes Match? There's a discussion forum specifically for iTunes Match, and you're probably better off asking this question there. Playlists that contain "ineligible" tracks won't sync via iTunes Match, so that might be part of the problem, some "smart playlist" criteria won't work correctly at the moment, so that could be part of it.

New iphone 5 sync problem with itunes

when I plug new iphone to mac, I am getting this message: The iPhone “iPhone” cannot be used because it requires iTunes version 10.7 or later. Have tried to download 10.7 with no success. Itunes has most current update as does iphone 5.
appreciate any ideas

What type of computer are you using (windows or pc) and what version of your operating system are you running?

Iphone 3g sync problems with itunes 9.2 after updating on another computer

Hello
I have an old mac which will not allow me to update itunes to 10.x. So I have been updating my iphone via another computer (which apple support to itunes 10.x) and my old mac has been able to see it still and therefore I have been able to backup/update it.
However after updating to ios 4.2, my old mac has not been able to sync to it and itunes tell me that I have to update to itunes 10.1 (which I cannot).
Last time I updated, I had to restore my iphone due to various problems (mainly to do with itunes 9.2 allowing me to download the unsupported ios 4.1). I didn't have to restore this time and this maybe what has caused me the problems. Does anyone know whether I can solve my problem of syncing to itunes 9.2 by restoring my iphone and reinstalling ios4.2? Or is ios 4.2 not supported by itunes 9.2 at all and now I need a new computer?
Sorry, I originally posted this in the wrong section.
Cheers for the help

Yes, I had the same problem this time and had email communication with Apple about it when ios 4.1 came out. Apple have made it so 10.4.11 is not supported by itunes 10.1, and so stuck with itunes 9.2.1.
When I had this problem, I decided to update on another computer (as I did this last time). But I didn't have the same problems as before (requiring a restore of my iphone) which I suspect solved the problem I have now.
However, if the restore doesn't solve this, then I have an iphone without any music on it! Or any of the apps as well.

After connecting to itune to down load and update my 3gs iphone it is now telling me "no sim card" How can I get round this?, after connecting to itune to down load and update my 3gs iphone it is now telling me "no sim card" How can I get round this?

After connecting my 3gs phone to itune last night to download items and to get new updates my phone will not work, it says to add a sims card to phone but the sims is already in it. How can I get my phone to work?

Sounds like your iPhone was previously hacked/modified/jailbroken
and the update has relocked it to the original wireless carrier. If that
is the case, only the wireless carrier to which the iPhone is now locked
can unlock it.
Does the app Cydia appear on your iPhone?
What does it say when you look at Settings=>General=>Carrier?
What wireless provider do you normally use?

Itunes hangs or won't update apps on iphons 5s

itunes 11.1.5 hangs and returns unknown error (0xE800002D) when sync with iphone 5s

Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

Bt hub 3, itunes, iphone, ipad syncing problems - not seen

Im using the new infinity BT hub 3 and there are now issues with syncing the iphone, ipad and itunes. iTunes does not see them as devices consistantly and when it does (looking for "device"), it says it is not available to sync (not found on the network) and promply they disappear from the upper right hand corner. BT say it's an itunes issue.
I have tried changing from WPA to WEP but this doesn't work, nor does plugging the computer into the ethernet.
The devices show as being on the network by the router, but are not available to sync in itunes
What do we think people? Any ideas to fix this?

As a fallback you could try using the usb cable rather than wifi.
However to you main problem with the wifi. I to have BT infinity and not only was I having issues with not seeing the devices but also a slow speed of streaming to Apple TV3.
Turns out my issue was interference on the wifi from other wifi networks on the same channel.
Mountain Lion has a new wifi utility details here
http://9to5mac.com/2012/07/31/use-mountain-lions-new-wi-fi-scan-utility-to-optim ize-your-home-wireless-network/
Found thayt there seemed to be 3 or 4 houses on channel 6, Changed mine to channel 11, via the BT hub admin page. When everyting settled down again plugged in my devices via USB made sure they were wifi sync enabled and now all works as it should.
If you do not run mountain lion then look for istumbler on google, does the same job and its free

Badly need your help: How to fix my iphone 3gs restoration problem

it's been for a month now that i could not use my iphone 3gs. i encountered some problem which i have difficulty to fix or resolve the problem: Currently my iphone 3gs is in recovery mode (which it seems got stucked). When I plug my iphone to restore it via itunes the message appeared as follows: The iPhone"iPhone" could not be restored. An unknown error occurred (1). I already tried to search the web but could not find any suggestion how to fix it. If there's anymore that encountered the same problem, I highly appreciate if you could assist me step by step. By the way, i bought my iphone 3gs "open or unlocked", so I don't jailbrake. thanks.

You could try to use another USB port, check your security software settings or see if you can restore on another computer.
iTunes for Windows: Troubleshooting security software issues

How do I fix my iPhone 5 wifi problems with Airport Extreme?

I have a 5th Gen Airport Extreme (AE) and an all Mac household. We have iPhones, iPads and MacBooks. Ever since I got the Extreme, my iPhone 5 will stop responding on the internet. It still shows as connected, but nothing on the internet responds. The immediate solution is to turn wifi on and off on the phone and everything immediately starts working again.
I believe it's started happening on the iPad 3 as well, but it's hard to tell if I'm just resetting it due to paranoia on unresponsive sites. The AE is set to WPA2 Personal only, and both the 2 & 5ghz radios are set to automatic. Also it's a/b/g/n (Automatic).
I've tried restarting everything multiple times, reset the AE from scratch, and done "Reset Network Settings" on the phone. Nothing has been able to fix it permanently.
The irony is that I switched to the AE after a number of cheap wifi routers that didn't keep a signal. Now I never lose the signal but it refuses to actually show evidence of routing the packets.
Any and all help is much appreciated!

I have gone through 5 iPhone 5 replacements and nothing has helped with this issue. I just keep taking it back hoping for a good replacement. I finally got the attention of a district manager because of the amount of replacements I have had. Also, don't believe the Geniuses. They tried to say I had my AE 5th Gen setup wrong when I followed Apple's recommended settings. Then when I showed them the page, they said I was showing them a fake website. It was the Apple Support page. ***?!?
Check out the link below for the 200 and some page Apple Support Discusion on this issue:
https://discussions.apple.com/thread/4322714?start=4365&tstart=0

IPhone 4s Sync problems to iTunes on Win 7

I have my iPhone 4s and iTunes set up for WiFi syncing.
I plug the iPhone into power, have iTunes up on the same network.
But I never see the iPhone show up under Devices.
Then I tried connecting the iPhone via USB to Windows/iTunes.
It is identified by Windows. But still not by iTunes.
Restarted iTunes. Restarted AppleMobileDeviceHelper.
Finally connected.
Here is some of the log from AppleMobileDeviceHelper:
2013-03-10 14:50:17.609|AppleMobileDeviceHelper.exe|5340:5055120|DeviceLinkListener.c:_cop yMobileDeviceValue| ERROR: Could not connect to attached device: kAMDDeviceDisconnectedError (132)
2013-03-10 14:50:17.809|AppleMobileDeviceHelper.exe|5340:5055120|DeviceLinkListener.c:_set MobileDeviceValue| ERROR: Could not connect to attached device: kAMDDeviceDisconnectedError (132)
2013-03-10 14:50:17.809|AppleMobileDeviceHelper.exe|5340:5055120|AppleMobileDeviceHelper.m :_setTetheredSyncLockdownInfoForTarget| ERROR: Could not set tethered sync info (<CFBasicHash 03A11980 [72218078]>{type = mutable dict, count = 1,
entries =>
          2 : <CFString 039C85F0 [72218078]>{contents = "SyncingOS"} = <CFString 005194A0 [72218078]>{contents = "iPhone"}
) in lockdown for com.apple.Bookmarks (Bookmarks): -402653052
2013-03-10 14:52:16.892|AppleMobileDeviceHelper.exe|5340:5055120|DeviceLinkListener.c:_cop yMobileDeviceValue| ERROR: Could not connect to attached device: kAMDDeviceDisconnectedError (132)
2013-03-10 14:52:16.894|AppleMobileDeviceHelper.exe|5340:5055120|DeviceLinkListener.c:_set MobileDeviceValue| ERROR: Could not connect to attached device: kAMDDeviceDisconnectedError (132)
2013-03-10 14:52:16.895|AppleMobileDeviceHelper.exe|5340:5055120|AppleMobileDeviceHelper.m :_setTetheredSyncLockdownInfoForTarget| ERROR: Could not set tethered sync info (<CFBasicHash 03A12AC8 [72218078]>{type = mutable dict, count = 1,
entries =>
          2 : <CFString 039C85F0 [72218078]>{contents = "SyncingOS"} = <CFString 005194A0 [72218078]>{contents = "iPhone"}
) in lockdown for com.apple.Bookmarks (Bookmarks): -402653052
2013-03-10 16:11:14.799|AppleMobileDeviceHelper.exe|2372:4022944|DeviceLinkListener.c:_cop yMobileDeviceValue| ERROR: Could not connect to attached device: kAMDDeviceDisconnectedError (132)
2013-03-10 16:11:16.064|AppleMobileDeviceHelper.exe|2372:4022944|DeviceLinkListener.c:_cop yMobileDeviceValue| ERROR: Could not connect to attached device: kAMDDeviceDisconnectedError (132)
2013-03-10 16:11:16.066|AppleMobileDeviceHelper.exe|2372:4022944|DeviceLinkListener.c:_set MobileDeviceValue| ERROR: Could not connect to attached device: kAMDDeviceDisconnectedError (132)
2013-03-10 16:11:16.066|AppleMobileDeviceHelper.exe|2372:4022944|AppleMobileDeviceHelper.m :_setTetheredSyncLockdownInfoForTarget| ERROR: Could not set tethered sync info (<CFBasicHash 0390A6F8 [72218078]>{type = mutable dict, count = 1,
entries =>
          2 : <CFString 0042A608 [72218078]>{contents = "SyncingOS"} = <CFString 038CE478 [72218078]>{contents = "iPhone"}
) in lockdown for com.apple.Bookmarks (Bookmarks): -402653052
2013-03-10 16:12:27.569|AppleMobileDeviceHelper.exe|2372:4022944|DeviceLinkListener.c:_cop yMobileDeviceValue| ERROR: Could not connect to attached device: kAMDDeviceDisconnectedError (132)
2013-03-10 16:12:27.572|AppleMobileDeviceHelper.exe|2372:4022944|DeviceLinkListener.c:_set MobileDeviceValue| ERROR: Could not connect to attached device: kAMDDeviceDisconnectedError (132)
2013-03-10 16:12:27.572|AppleMobileDeviceHelper.exe|2372:4022944|AppleMobileDeviceHelper.m :_setTetheredSyncLockdownInfoForTarget| ERROR: Could not set tethered sync info (<CFBasicHash 03907AC8 [72218078]>{type = mutable dict, count = 1,
entries =>
          2 : <CFString 0042A608 [72218078]>{contents = "SyncingOS"} = <CFString 038CE478 [72218078]>{contents = "iPhone"}
) in lockdown for com.apple.Bookmarks (Bookmarks): -402653052
2013-03-10 16:12:37.583|AppleMobileDeviceHelper.exe|2372:4022944|AppleMobileDeviceHelper.m :_getDisabledDataClassNamesFromLockdownForTarget| ERROR: Could not find a device with the target identifier 0c6ca7429ebe24f88ce82412f1ffa38605299155. Assuming there are no disabled data classes.
2013-03-10 17:19:00.893|AppleMobileDeviceHelper.exe|6864:5005832|DeviceLinkListener.c:_cop yMobileDeviceValue| ERROR: Could not connect to attached device: kAMDDeviceDisconnectedError (132)
2013-03-10 17:19:00.935|AppleMobileDeviceHelper.exe|6864:5005832|DeviceLinkListener.c:_set MobileDeviceValue| ERROR: Could not connect to attached device: kAMDDeviceDisconnectedError (132)
2013-03-10 17:19:00.935|AppleMobileDeviceHelper.exe|6864:5005832|AppleMobileDeviceHelper.m :_setTetheredSyncLockdownInfoForTarget| ERROR: Could not set tethered sync info (<CFBasicHash 0399B340 [72018078]>{type = mutable dict, count = 1,
entries =>
          2 : <CFString 038D8748 [72018078]>{contents = "SyncingOS"} = <CFString 0050B898 [72018078]>{contents = "iPhone"}
) in lockdown for com.apple.Bookmarks (Bookmarks): -402653052
2013-03-10 17:19:10.940|AppleMobileDeviceHelper.exe|6864:5005832|AppleMobileDeviceHelper.m :_getDisabledDataClassNamesFromLockdownForTarget| ERROR: Could not find a device with the target identifier 0c6ca7429ebe24f88ce82412f1ffa38605299155. Assuming there are no disabled data classes.
2013-03-10 17:33:37.265|AppleMobileDeviceHelper.exe|6864:5005832|DeviceLinkListener.c:_cop yMobileDeviceValue| ERROR: Could not connect to attached device: kAMDDeviceDisconnectedError (132)
2013-03-10 17:33:37.267|AppleMobileDeviceHelper.exe|6864:5005832|DeviceLinkListener.c:_set MobileDeviceValue| ERROR: Could not connect to attached device: kAMDDeviceDisconnectedError (132)
2013-03-10 17:33:37.268|AppleMobileDeviceHelper.exe|6864:5005832|AppleMobileDeviceHelper.m :_setTetheredSyncLockdownInfoForTarget| ERROR: Could not set tethered sync info (<CFBasicHash 0399BFB8 [72018078]>{type = mutable dict, count = 1,
entries =>
          2 : <CFString 038D8748 [72018078]>{contents = "SyncingOS"} = <CFString 0050B898 [72018078]>{contents = "iPhone"}
) in lockdown for com.apple.Bookmarks (Bookmarks): -402653052
2013-03-10 17:33:47.276|AppleMobileDeviceHelper.exe|6864:5005832|AppleMobileDeviceHelper.m :_getDisabledDataClassNamesFromLockdownForTarget| ERROR: Could not find a device with the target identifier 0c6ca7429ebe24f88ce82412f1ffa38605299155. Assuming there are no disabled data classes.
Any ideas?

I disabled the builtin WiFi adapter for my HP desktop (Ralink).
Then used a Buffalo USB WiFi adapter.
Since I made that change I haven't had any problems getting my iPhone to connect to iTunes.

ITunes 9.0.1 (9) update fixed my iPhone 3g sync problem

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