ITunes 9.0.1 install onto XP freezes, no error message
iTunes installation freezes at 68.1MB or 88.7MB consistently with no error message except 'cannot download... timed out'. The ‘paper’ keeps flying across the installer status window but no more data is received. Up until that point installation is smooth at ~95KB/sec. There are no signs of any system lockups - CPU usage 8%, available physical memory ~700MB, internet still connected, everything else working as normal. I've done everything suggested on on http://support.apple.com/kb/HT1926, and every time I got the same result:
- Disabled Trend Micro Internet Security altogether
- Removed previous version of iTunes & Quicktime (7.something)
- Ran Windows installer cleanup to ensure iTunes properly uninstalled
- Deleted temp folder and restarted
- Used msconfig to prevent normal startup apps from running
Can anyone help please?
It sounds as though it is the download that is freezing.
Are you downloading from here:
http://www.apple.com/itunes/download/
Generally speaking it is best to select Save and save the installer on your PC before attempting to run it. So if you selected Run rather than save, try saving.
If that doesn't work, can you try in another broswer, such as Firefox or Chrome if you are using Internet Explorer.
Similar Messages
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I cannot complete an installation of ITunes. During the install, I receive the following error message:
Error writing to file: C:\Program Files\Bonjour\dns_sd.jar.That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
XP instructions in the following document: How to perform disk error checking in Windows XP
Vista instructions in the following document: Check your hard disk for errors
Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards? -
ITunes not wanting to install? Windows...Error message included here. Help?
When trying to install iTunes I recieved the following message:
There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Conact your support personnel or package vendor.
How can I fix this?i'm having the same issue. in desperate need of some help please!
Message was edited by: danidelle234567 -
Just installed itunes but when i try to open it this error message pops up: "apple application required" then it suggests uninstalling and reinstalling which i've done a few times but nothing works
When you say you have tried everything, it would help if you told us what you have tried to avoid duplication.
When you installed iTunes did you get any error messages?
Anyway, on the face of it it may be worth trying a separate install of Apple application support.
Uninstall iTunes again. Now open Apple Software update, assuming it is working.
It should offer to download iTunes. Don't do it yet, go to the Tools menu and select Download only.
Then download iTunes. Then go to the tools menu again and select Open download folder and you should see a collection of six files.
Before going on, can you get to this stage OK?
One further thing I would like you to check, are you ahving any problems with Windows updates? Could you check in Windows Update to see if there are any failures. -
Itunes was working fine. Tried to install latest upgrade and get error message about an invalid character in the path "Program Files (x86)". PC, Win7, nothing else appears to be having same issue. Program still works, simply cannor upgrade.
Thanks b noir,
I tried this solution without success. After FixIt ran and didn't find a problem, either in looking for issues with "software upgrade" or "iTunes" it kindly offered to help me uninstall iTunes. I had thought of this as a possibilty but it seems to me that if you do that you lose a lot of "non-native-to-Apple" information you might have entered. I did this once and recovery was painfull. Is there a way to uninstall iTunes without losing all of that sort of thing? Any help would be appreciated. -
Itunes will not install. I get the error message "Error writing to file: C:\Program Files\Common Files\Apple\Mobile Device Support\com.apple.IE.client_main.dll Verify that you have access to that directory."
That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
XP instructions in the following document: How to perform disk error checking in Windows XP
Vista instructions in the following document: Check your hard disk for errors
Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards? -
Hello
I am trying to install the latest itunes software to my computer. After installing I keep receiving the error messages. Runtime error.
Please see the screen capture of the error messages.
Please help, Thank you
Ab MajidSee Troubleshooting issues with iTunes for Windows updates.
tt2 -
itune will not install correctly on my PC Error message reads "service 'apple mobile device' failed to start
Hello cynthialane,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
How to restart the Apple Mobile Device Service (AMDS) on Windows
http://support.apple.com/kb/ts1567
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Best of luck,
Mario -
I am trying to update itunes software to 10.5 but I get an error message saying to try manually installing, HELP!!!
With the Error 2, let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
Does it install properly for you?
If instead you get an error message during the install, let us know what it says. (Precise text, please.) -
what is the error code 1051 im trying to fix the iphone 3G it keeps telling me to conect to itunes it starts to install the gives me the error code
I suspect you meant 1015, not 1051. You have a jailbroken phone. you can't get help here.
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Hi
I installed a upgrade of itunes on my windows computer
It came up with error message of msvcr80.dll I went to repair and to reinstall itunes but this didnt fix it
Please help meUninstall your existing copy of iTunes. Delete any copies of the iTunesSetup.exe (or iTunes64Setup.exe) installer files from your downloads areas for your web browsers and download a fresh copy of the iTunes installer from the Apple website:
http://www.apple.com/itunes/download/
(The current build of the 11.1.4.62 installer was changed a few days ago, which fixed the bulk of the reports of MSVCR80.dll/R6034/APSDaemon.exe/Error-7/AMDS-could-not-start trouble ... but the build number on the installer was not changed. So we're trying to make sure you do the reinstall using a "new good" 11.1.4.62 installer instead of an "old bad".)
Does the install with the new copy of the installer go through properly? If so, does that clear up the error message?
If you still have the same error messages cropping up, then try the procedures from the following user tip:
Troubleshooting issues with iTunes for Windows updates -
Trying to download iTunes 11.1 but it keeps giving me an error message saying:
The feature you are trying to use is on a network resource that is unavailable.
Click OK to try again, or enter an alternate path to a folder containing the installation package "iTunes64.msi" in the box below.
Use Source:iTunes.msi
Perfect, thanks.
Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time? -
I bought the Keynote app for my MacBook, but when I open the application and try to install it, I get an error message saying that the application will not work with my MacBook. What gives? And, can I please request a refund? ($19.99 = a week's groceries).
Thank you for your help! - I did try looking for all available specs about Keynote on the Apple iTunes website, and found nothing that could help me. HELP!1
Close all iWork applications
2
Uninstall Keynote; this must be done with an application remover tool to delete the installation properly. Appcleaner is known to work correctly for this purpose, it is free and can be downloaded from here: Appcleaner Download
3
empty the trash
4
shutdown the Mac and restart. After the start up chime, hold down the shift key until the apple logo appears
let the Mac complete the start up procedure completely, it will take longer than usual as the hard drive is being repaired
5
Reinstall Keynote by logging into the Mac App Store using download / install -
My iTunes will not start. The box on the error message APSDaemon.exe, And message says "This application failed to start because MSVC80.dll was not found. Reinstalling may fix." I did the reinstall and I get the same error. The error first happened after I approved the an iTurns update.
Same problem today. Took five times to reinstall without any error messages. Apple has posted a way to fix and you should follow their's first. I finally got to upldate correctly by doing their fix but with one difference. I did the following:
1) Went to the C:\program files (x86)\iTunes and C:\program files\iTunes folders and moved every file ending in .dll to the desktop (even if two files in same location had the same name, just replace)
2) Restarted computer and still got error message
3) Uninstalled all apple programs possible in the following order......itunes, apples software update, apple mobile device support, bonjour, and apple application support.....all performed using the microsoft control panel
4) put all the .dll files on the desktop in the trash and emptied (this is a step apple support did not specifically put in their fix but for a final try I wanted to delete everything apple).
5) Restarted computer.
6) Re-installed itunes from apple website
No error messages during re-install and was able to open shortcut in one try. Even updated my ipad to make sure everything was working. -
TS3297 every time I try to download iTunes in my new computer it shows me an error message
Every time I try to download iTunes in my new computer it shows me an error message that says The installer has insuffucuent privileges to acces this directory C:/program files (x86)/iTunes. The installation cannot continue. log on as administrator or contact your system administrator.. retry or cancel and it doesn't le me go forward than this I have already contact HP and we fixed it I mean we installed iTunes 64 bit, but the minute I put my iPhone to sink it it says that I dont have the new version of iTunes whici I've just already installed..this problem has been like this for more that 3 months I need an assitance because my phone really needs to be sink because it is acting weard and slow... Other than that my husband and I are thinking seriously change our iPHONE 4S for samsung phones with less probles instead of buying the new iPhone 5 because of this dull reason...Thank you for your help!
That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
XP instructions in the following document: How to perform disk error checking in Windows XP
Vista instructions in the following document: Check your hard disk for errors
Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards?
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