ITunes 9.0 and Quicktime 7.6.? Issues

So, I updated tonight to the new iTunes 9.0, and the accompanying QT 7.6.4, however when I went to open iTunes, I got an error window telling me that I was running QT 7.6.2, and that iTunes required QT 7.6.4, which is the one that should have loaded with the iTunes update, and that I needed to uninstall and re-install iTunes. So, then I go looking, to make sure that I got the right QT version, and when I try to download it separately from Apple's site, it's just the install for iTunes 9.0 again. So, I can't get to my iTunes at all right now, and I'm steadily getting more upset about it.

Nevermind - just downloaded QT 7.6.4 separately and it works just fine now.

Similar Messages

Installing itunes 7.6 and quicktime

help - I have repeatedly tried to install itunes 7.6 and quicktime both individually and together. I repeatedly get an error message which says 'error creating directory QTsystem\Quicktime3GPP.Resources\ja.lproj' - I then get ererr 2330 and then I only get an option to quit the installation process which I have to click which then rolls back the process and installation is aborted.
I have itunes 7.2 and cannot buy anything from the itunes store as it requires itunes 7.6.
I have gone through the troubleshoot page in apple - done the msconfig steps etc and nothing has resolved. Have now deleted quicktime so unable to install again as the same error happens. tried deleting itunes 7.2 but don't want to fully delete evryting as I will lose all my libraries. Have installed latest windows service pack 3 and this hasn't resolved the issue. My computer is XP Home.
Any help to resolve this gratefully received.

I repeatedly get an error message which says 'error creating directory QTsystem\Quicktime3GPP.Resources\ja.lproj' - I then get ererr 2330 and then I only get an option to quit the installation process which I have to click which then rolls back the process and installation is aborted.
2330s are most commonly associated with damage to program files (in your case it looks like something in one of the Japanese language localisation resources for your QuickTime).
Try running a chkdsk over the drive containing that directory. (Usually it's the C drive, but if you've got your QuickTime program files installed on a different drive, try running the chkdsk over that one.)
How to perform disk error checking in Windows XP
Does the chkdsk find/repair any damage? If so, does an install go through properly afterwards?

Airport Hardware Dissappeared - After iTunes 7.0 and QuickTime 7.1.3

Hello,
On my powerbook G4, everything has been working great. I did a software update (via wireless connection) and iTunes 7.0 and QuickTime 7.1.3 were prompted. I went ahead with the update and performed the obligitory restart. After this reboot, the airport card hardware is no longer recognized.
In the log file during initiation when an internet connection is attempted, the following message occurs:
Internet Connect: WirelessAirPortDeviceNameCopy(): no AirPort drive found
I have tried many restarts (including a hard restart). I have reset the PRAM, and NVRAM but still nothing. This to me appears to be very much a software issue due to the circumstances. Are there any suggestions on how I may reinstall the airport driver or determine if there is a configuration problem?
Thanks in advance for any help.
PowerBook G4 15" 1.5Ghz 1.5GB RAM Mac OS X (10.4.7) Built in Airport Card

I don't think this is an isolate issue, as I'm having the same problem. After the update my computer is now saying "Airport hardware not found" although I've been using it for almost 2 years now. I fixed it briefly by dragging some folder to the desktop as per advice on this site, but today it did the same thing. I was watching videos on MTV.com when an alert came up saying "Error, you need to restart your computer" and after I did my Airport hardware was "not found" again. Since I haven't dropped the computer and I wouldn't know how to take the card out if I wanted to, I don't think it's a simple issue of the card not being installed/connected properly. I'm open to any suggestions. I have the original disks that came with my computer, but I can't reinstall the software b/c the old software is still on there....

How to revert to iTunes 4.9 and QuickTime 7

Hello all
I used the Automatic Software Update yesterday and downloaded iTunes 5.0 and QuickTime 7.0.2 and now not a single program will work on my iMac G5 (using 10.3.9)!!!
I know there are other posts related to iTunes 5.0, but I can seem to find an answer to these questions:
Is there a way to revert back to the old versions?
Any one have advice on how to solve this problem?
Thank you.

Interesting.
Normally, if you have corrupt preferences of your 'third-party' (non-Apple) applications, they would have no effect on computer startup issues, as those preferences are not looked at until the program which owns them is invoked. Though perhaps this issue is with some of the Finder and Apple OS preferences being corrupted, which could cause problems with startup.
FYI, Crashes of a program may indeed corrupt its own preferences, and sometimes its own data files too. As your experience with Mail corrupting its own preferences, and Carrie Ann's with their tech move-the-Mail-folder recommendation shows.
But if the crashing or other bad behavior of the Apple applications (Mail, QT or iTunes) is writing bad data onto other, non-Apple programs' preference files, that would be extemely unusual program behavior. (The Mac OS was designed to protect memory, and be less likely to 'hose' other data...)
As you note, Bster, I do see that Apple has just posted a QuickTime (QT) 702 to 701 downgrader file. THis is highly irregular -- not sure what is happening with their Quality Assurance (QA) process these days...
But it does imply that they know something is not quite right with QT 702 and its interactions with other programs.
As a counterpoint note, I am running QT 7.0.2 on my iMac G5 and have not experienced any trouble with it. (I haven't noticed any particular or big improvement with the 702 over the 701 either.) The difference may be that I have stayed at iTunes 4.x and did not upgrade it to 5.0 (actually, my iTunes is 4.7.1 - a few versions behind). And I do not use Apple Mail application (I use the MS Entourage for email - though it is not a perfect solution either).
As well, regarding my setup, I always run repair permissions both before and after any of my significant Apple software updates, and I usually seem to encounter fewer sotware install problems than get reported in the forums.
(I mention this just to illustrate that sometimes software problems arise not due solely to an application or application update itself, but because it was installed onto a machine that had a few minor disk errors or permission errors existing on it before/during the update process. I hope this makes sense.)
Thus the general recommendation to always repair disk and repair permissions both before and after significant OS and application updates. And to not run other memory or disk intensive programs at the same time you are running the update.
So based on my personal computer setup, which so far is running fine with QT 702, it might imply a strange set of interactions between QT 702, iTunes 5 and possibly Mail -- but this is just a guess. It is a very curious situation that has come up with this.
One general recommendation: when you are on the tech support call, ask them to explain WHY a particular action is being recommended, and what it's other effects might be. This to increase your own understanding of the process, and to alert them that you are a wise user, so that they do not issue overly simplified procedures. Empower The User. ;^)
Best. BY

Disable altivec extensions for iTunes 1.1 and Quicktime 6.0.5 in OS 8.6 ?

For kicks and giggles I'm trying to get an install of OS 8.6 working as well as it can on a G3 B&W again, just because it looks so cute. Not surprisingly the big stumbling block was getting a browser with somewhat acceptable usability (am using both netscape 7.0.2 and mozilla 1.3.1)
I've installed both iTunes 1.1 and Quicktime 6.0.5 but I can only get them to work when i have a G3 450 Mhz CPU installed. As soon as I put in a G4 650 CPU the system either locks up while loading those little puzzle pieces across the bottom, or whenever i try to open quicktime (or a browser tries to access it to play content).
I installed OS 8.6 while running the G4 and other than these 2 applications it runs quiet snappy.
It seems to me that the two apps in question only cause a crash while trying to access the altivec capabilities of the G4 CPU which I understand is not possible inside of OS 8.6.
Is there some way to turn off those requests, either at the application level or globally?
I am hoping that it is as easy as tossing one of those little puzzle pieces in the trash.
I'm trying to get 4 systems on one 20 gig backup drive (onboard IDE channel 8.6 / 9.2.2 / 10.3 / 10.4 separate partitions) all using the same hardware.
Any suggestions?

I think i figured it out. I installed OS 8.6 with an applecare disk that was for the original G3 blue and white, and i see that a different version of 8.6 shipped with a G4 PCI power mac which i suppose is the disk i need.
Am i on the right track? and is this fixable?

Why can't my latest iTunes delete bonjour and quicktime?

When downloading or updating itunes it says that lastest bonjor cannot be delete and quicktime cant be delete also which then quicktime cant be downloaded which then itunes cant.

Hello bluesrock,
Thank you for the details about the issue you are experiencing. It sounds like you are missing the AirPlay icon in iTunes.
I recommend reviewing the steps in the section titled "If the AirPlay icon doesn't appear" in the following article (you can skip the steps that refer to an iOS device since you are only experiencing the issue on your MacBook Pro):
Troubleshooting AirPlay and AirPlay Mirroring
http://support.apple.com/kb/TS4215
Thank you for using Apple Support Communities.
Best,
Sheila M.

Imovie problems with itunes 6.0 and quicktime 7.0.3

Help, I have two imovies that I have not viewed for a couple of months, they were originally made when I had itunes 4.7. I am trying to get them into idvd so I can send them off to family. Since I upgraded to itunes 6.0, the movies would not play any purchased music without security password etc. After reading the threads here I downloaded quicktime 7.0.3, that solved the music password issue but now the movies are choppy, freeze up and the music sticks. I also read some threads about changing some of the cache settings in quicktime preferences. So far nothing has worked. I'm on an ibook g4 with osx 10.3.9.

Welcome to the discussions.
I quote Steve Summers1:
I found out that since I had done an upgrade install of Tiger, I still had old versions of QuickTime components in my /Users/~/Library/QuickTime/ folder. These had the same names as the new QuickTime 7 components which were in the /System/Library/QuickTime/ folder. QuickTime was trying to load the old components from my user library into the new QuickTime application.
I deleted the old ones from the user location, along with some of the really old (circa 2002) non-competing components which were still in there. Then I restarted, just for good measure.
My error messages went away, and QuickTime 7 is working as it should.
I quote Karl Petersen:
Some people have reported smoother playback after resetting QuickTime preferences. (Yes QuickTime, not iMovie.) To do that quit iMovie, open System Preferences and click on the QuickTime icon. Change something (anything). Close System Preferences. Re-launch iMovie HD.

ITunes Error -3 and QuickTime Error 1722

Help!
I'm at the end of my tether here, I've been trying to install iTunes 6.0 on Windows XP SP2 and getting the error -3. So, I tried the standalone Quicktime installer as recommended on this forum and I get the 1722 error.
I've followed all the recommendations for fixing the 1722 error:
- I've uninstalled iTunes & all versions of Quicktime
- I've stopped all Anti-Virus/Anti-Spyware software
- I have full admin rights to the machine
- I've updated my Windows Installer
- I've run the Windows Installation Clean-Up Utility
- I've hacked the registry to death giving permissions to anything vaguely associated with Apple
- Ditto for permissions for the WINDOWS\Registration folder and the Program Files\Apple folder and the folder I'm installing from.
- I've stopped nearly every service I can and uninstalled just about everything that's non-essential
Are all Apple's updates so difficult to get working for Windows users? Should I just go back to the version of iTunes I got with my iPod and forget about updates or perhaps it's a cunning ploy to get me to buy a Mac?
Please, please help! I'm sick of this.
Thanks.

I tried the standalone Quicktime installer as recommended on this forum and I get the 1722 error
good lord, psifive ... are we talking: "There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected." here?
that's an extremely unusual and exotic error message to be getting in this context.
let's proceed fairly cautiously, and start with something minimally aggressive. try
b method 1
from the following document:
http://support.microsoft.com/default.aspx?scid=kb;en-us;555175
does the standalone go through now?
love, b

ITunes 6 Upgrade and QuickTime

Every time I try to install iTunes 6 I get an error message for QuickTime.
QuickTime Installation failed:
Error Code: -3
What does this mean and how can I fix it? It won't let me use iTunes now since I can't get QuickTime to install and that means I won't be able to update or charge my iPod. I live on that thing. Please help me. It's driving me crazy.

Hey troubled Podheads,
I was one of the legion with problems in downloading iTunes6 and QT7 for Windows until I tried something (I must say that I am not a pc wizard and I don't know the technical reasons for why the following worked, it just did! So if there are any pc geeks out there, be sure to chime in). Anyway, this is what I did. First uninstall QuickTime if you do have it on your pc. If not, just go to the next step:
Go to START, then RUN. Type in regedit and then click OK. Your REGISTRY EDITOR should open. You should see HKEYLOCALMACHINE in the scroll down menu on the left, with a small box to its left. Make sure that the inside of the box has a negative sign - this will open up the next set of subfolders. Next, make sure that the subfolder, SOFTWARE, has a negative sign in the small box to its left. Next, make sure that there is a negative sign in the box next to the subfolder entitled, Apple Computer, Inc. You'll see at least three subfolders: iPod, iTunes and QuickTime. Click once on the QuickTime folder until it is highlighted and then delete it. You will be asked if you want to delete QuickTime and its subfolders. Click ok and then close out the Registry Editor.
Next, download the stand alone QuickTime 7 at this link (you may have to cut and paste this link to open this website):
http://www.apple.com/quicktime/download/standalone.html
When you download the stand alone QT7, you may get a couple of error messages (I did), but if you repeatedly click ok (like I did), the QT7 player should load with no problems.
Again, I am no pc geek, but this worked for me and I have gained access to iTunes6 (with video capacity) and my complete library is intact. Nothing like trial and error!! Good luck -- I hope this works for all of you frustrated Podheads out there!

Final Cut Pro 4.5 and Quicktime 7 compatibility issues. Error 39!

I see some people saying Quicktime 7 is not compatible with Final Cut 4.5 and some saying it is.
I upgraded to 10.3.9 and then Quicktime 7 and I started getting error 39 at this one spot in my timeline and then crashing if I tried to play just a few seconds ahead of that spot. I tried trashing the prefs but that didn't do any good. The individual files play fine outside the timeline so it isn't corrupt media. I tried rerendering the effects that are at that point but that didn't help. I tried copying the entire timeline to a new sequence and that didn't help.
The strange thing was that when I took the part of the movie that was having trouble and deleted it from the timeline it still got error 39 when just playing over the empty timeline where the media used to be! This led me to realize that the problem lay in some Quicktime audio effects I had about a second in front ot the error 39 spot. I took off the effects from that audio but it didn't help. Then I deleted that audio from the timeline and just pasted it back in from the original clip and then it finally got to working.
Now I know nothing about the software, but I thought there might be some connection between the fact that I had effects that FCP labels as "quicktime effects" on there from my days in Quicktime 6.5, then upgraded to Q7, and perhaps those old effects don't work in Q7? I don't know.
So, my immediate problem is solved but I thought this experience may be of use to someone else. And perhaps some compatibility issues can be brought to light.

I would assume the Software Update program has sufficient logic within it to detect that my friend is running Final Cut Pro 4.0 and it would therefore be disastrous to install QuickTime 7.3, thus removing QuickTime 7.3 from her list of suggested updates. Would someone at Apple please fix this?
Sorry, but Quicktime is a component for SO MANY things, not just FCP. Sorry, but the OS doesn't detect that older versions of software are on there and won't be compatible...this is where you need to have a little knowledge. And sorry, but you need to have a little knowledge. If things are working, DO NOT UPGRADE unless it has been tested and cleared. In the case of FCP 4...it has not.
Rule of thumb...if you use older software, you have to stick to older versions of the OS and components that that software relies on.
How many things were broken with Vista? So many that the HUGE community let out a cry and now XP is available again configured on machines or as a stand alone buy. And no, Vista didn't warn that certain applications wouldn't work either.
You gotta research and find out. This place here...this forum...is a FANTASTIC place to find stuff like this out.
BTW...Apple doesn't read these forums, only us users. Gotta submit feedback here:
http://www.apple.com/feedback/finalcutpro.html
Shane

ITunes 7.6 (and QuickTime) not opening, error

This is driving me insane, iTunes (from version 7) has never worked on my computer and I feel like I have exhausted every option from support pages. It (and QuickTime) installed successfully but as soon as I try to open either iTunes or QuickTime I simply get the standard malfunctioning message: "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience."
I'd send you the error report, except its huge. Any help would be hugely appreciated, as there is no chance in **** i'm buying an iPod without this sorted. Thanks
Matt

Oh, and I've already checked and tried the FAQ bit..

When I download itunes 10.4 and quicktime the icons appear on my desktop but once I double click on the icon nothing happens, When I download itunes 10.4 and quicktime the icons appear on my desktop but once I double click on the icon nothing happens

When I install itunes on my home pc everything goes thru fine I see the icons on my desk top but once I double click on the itunes icon nothing happens
I downloaded itunes 10.4 and I'm using window 7 - 64 bit as my OS.

Many thanks.
The iTunes and QuickTime symptoms are consistent with another application (other than QuickTime itself) having dropped old Quicktime componentry in your system files.
So just in case we'll go looking for older QuickTime componentry in the most common locations for it to be stashed.
First we'll need to change some view settings.
In your Start menu, open Computer.
In your Organise menu, select Folder Options.
In the View tab, make sure that "Show hidden files and folders" is selected, and Hide extensions for known file types is unchecked.
Click OK.
Now in Computer, open your C:\ drive (or whichever drive you have your operating system installed on).
Open the "Windows" folder.
Open the "SysWOW64" folder.
What files and folders can you see in there with QuickTime in the title? (In a standard installation of Quicktime you should be seeing precisely two files... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)

Installed Itunes 7.6 and Quicktime 7.4, but cant open both

i have installed both itunes and quicktime, but if i open one of those it shows that 'Itunes/quicktime has encountered a problem and needs to close'
how do i fix this ? please respond ASAP

I have the same problem... can someone tell me how to fix it... Apparently my vista is special because a friend of mine is running iTunes and Quicktime on a desktop with Vista and he doesn't get that problem. I really need help here.

Conflict between ITunes 6.01 and Quicktime 7.03?

Hi:
I upgraded today to Quicktime 7.03, and to ITunes 6.01 and now neither application launches. I've tried reinstalling and rebooting and nothing works.
I've had to force-quit to get out of both of them.
Any suggestions?

I upgraded to iTunes 6.01 and to QT 7.03. Both apps launch but when I quit iTunes, I get a crash report saying the WindowServer "unexpectedly crashed". I have had a similar crash report after quitting QT as well.

ITunes Version 6 and Quicktime version 7.0.3

I am able to run the install for iTunes + Quicktime from the site and when I save it on the hardrive. I'm on a PC running Windows XP. The portion that installs iTunes seems to go through fine, but once the installation for Quicktime is done I get an error. "Quicktime installation failed: Error Code: -1". I then get the error "1628: Failed to Complete Operation." I was able to download and install version 7.0.2 of Quicktime, but I get the message that iTunes requires version 7.0.3 or later when I try to open iTunes. I'm not sure where to go from here. Any help would be appreciated. Thanks.

I see no one got to reply, but as a FYI to anyone who is haves the same issue, I got the issue corrected. I downloaded and installed the stand-alone version of Quicktime 7.0.3 and then it was fine. Good luck to all that are having similar issues.

ITunes 9.0 and Quicktime 7.6.? Issues

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