ITUNES 9.1.1 IPHONE ERROR
WHAT DO I DO I GOT THIS EXACT MESSAGE......
the iphone cannot be used because the required software is not installed run the itunes installer to remove itunes, then install the 64-bit of itunes
The problem continues with the recent update to iTunes v. 9.1.1.12.
The last version which worked perfectly was 9.0.3
Please advise.
Similar Messages
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Hi, I'm hoping someone can help me find a solution to my problem.
When a backup is attempted, it starts off as if it's working, then stops and the following error message appears: "iTunes could not backup iPhone because the iPhone disconnected". But, the iPhone doesn't really disconnect! It must be some type of internal glitch.
The iPhone is a 3GS and I have mostly pictures and contacts, two songs, a total of 33 apps. The iOS is updated (6.1.6). I do not know if this phone was ever jailbroke. I have been able to backup this phone before, but cannot now. The last backup was 9/21/13, it is now 3/2/14.
Sorry if there is too much info, or not the correct info to find a solution!
Also, I must say that although I am not a tekkie, I've seen many different types of various programs and I find that iTunes is not very intuitive...don't mean to hurt anyone's feelings, just my humble opinion.
Thank You,
Camp917Hey Lawrence,
A big THANK YOU!! to you! Your suggestions worked!
Before I changed USB ports (more on that in a sec...), I employed one of your suggestions that you gave to someone else with the same problem...and that was to clean the connector on the bottom of the phone with a soft dry tooth brush. I couldn't believe the amount of lint that came out! Especially what was found in either end...had to do some very careful picking. (Almost enough lint to knit a small sweater!!)
Changing the USB port was the second and final step required for a successful backup. My computer is a laptop, and I did have a USB Bluetooth adapter (for another device) installed. I removed the adapter, plugged the iPhone into that USB port, crossed my fingers...and it worked!!!
Now if I can figure out the rest of this darn program, I might upgrade to a new iPhone!
Again, thank you very much Lawrence!
Rich -
HT4527 an iphone can be synced with only one itunes library at a time error on same pc
an iphone can be synced with only one itunes library at a time error on same pc why?
Damaged library... See Empty/corrupt library after upgrade/crash.
tt2 -
when i plug my iphone or ipod in they do not show up, when i click on itunes store it says unkown error -3212
someone please help me i tried just about everythingMacafee security center is may be the culprit.
Open Macafee then: select;
Internet & Network > configure
Firewall > Advanced
Programm Permissions > scroll down to Itunes
Highlight (click on)
Then Grant full access to Itunes.
APPLY then OK
When you select store from Itunes you will need to register with Itunes.
Try that or:
Disable your firewall.
I Hope I Was Able To Help You Or Solve Your Question.
Simmm
3/12/2012
If Someone Helped You, Click
"This Helped Me"
If Someone Solved Your Question, Click
"This Solved My Question" -
Syncing new iphone 5 with a Mac with itunes 10.6.3. Error message says iphone cannot be used because requires itunes 10.7 or later. Unable to download Itunes 10.7 to Mac. What do I have to do to import songs from Mac to new Iphone 5 ?
iOS 6 (which runs on the iPhone 5) requires iTunes 10.7, which requires OS X 10.6.8 or higher.
Upgrade OS X on your Mac. -
I am trying to download ios 5.1.1 on my iphone from itunes and i get an error message that my iphone cannot be updated because the filmware is not compatible? What do I do?
iOS 5 is only compatible with the iPhone 3Gs and later...
Updating to iOS 5 http://support.apple.com/kb/HT4972 -
I tried to update software on my Iphone 3 from Itunes after i managed to sync phone to laptop but then i had a message (error 1015) after completing saying itunes has detected an iphone in recovery mode, i am now unable to do anything with my phone, please help!!
You generally get that error code on a jailbroken phone ?
If it is Jailbroken then I am afraid you will get no help here. -
my computer crashed and I no longer have the itunes library. i get an error msg that my iphone 3g is synced to another library - how can I get the info from the phone to the itunes library without losing everything? How do I delete old audiobooks from my iphone?
You can transfer itunes purchases: File>Devices>Transfer Purchases
The iphone is not a storage/backup device. The sync is one way - computer to iphone. The exception is itunes purchases.
It has always been very basic to always maintain a backup copy of your computer. Use your backup copy to put everything back. -
I am unable to connect to the itunes store; I get the message 'Itunes could not be connected to the itunes store. An unknown error occured (-3212). Also when I plug my iphone in to the computer it doesn't ever pick it up please help!!
same here no solutions
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Dear Community,
Please, kindly assist me with following challenges. I use iphone 3GS. I have used the phone for almost a year now. My iphone 3GS cannot connect to the itunes store. Each time I connect my phone to my Laptop through itunes. A message will automatically come up which states that "iTunes could not connect to the iTunes Store. An unknoown error occured (306)". It also make a footnote which states "make sure that your network connection ia active and try again". When I click the button labeled OK just below the messages, another message will come up which reads, "A new iphone software version (5.1) is available for the iphone software. Would you like to download it and update your iphone now?". It gives me the option buttons such as CANCEL or DOWNLOAD AND UPDATE or DOWNLOAD ONLY. If I click on DOWNLOAD AND UPDATE or DOWNLOAD ONLY. Another message will appear which states that "The iphone software update Server could not be conted" With a Footnote that states "Make sure your network settings are correct and your network connections is active, or try again later.
The above challenge has continued for more that 3 months now. This challenge has hindered me from installing some applications like Facebook Application for iphone, LinkedIn application for iphone and a lot of other applications. Each time I try to get these applications my iphone 3GS while inform that my current ios version 4.1 cannot work with the application, that they requires at least ios version 5.1 or above.
Please, I really need your kind assistance. I am ernestly waiting for responses.Dear Tim,
I saw your message. Below are the problems:
Whenever I connect my iphone 3GS to my PC through a USB. My itunes software comes up automatically.
1. After that a message appears from the itunes that states that 'itunes could not connect to the itunes store, an unknown error cccured (306).
2. After the above, an alert message comes up which states that A new iphone software version 5.1 is availlable for my iphone. It then states would you like to download it and update your iphone now? With the options buttons as Cancel or Download and Update or Download Only. Whenever I clicked on Download and Update or Download Only, the next message that comes up is that The iphone Software Update Server Could not be Contacted and suggest make sure your network setting are correct and active or try again later.
The above is the challenges I am facing now. -
My iPhone 4s acts like I need to plug in to iTunes and I got an error message saying it failed to download update and now the screen won't go away. USB port end on phone with arrow pointing to iTunes...
Now iTunes will not recognize my phone as a device...
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When I plug in my iphone 4S to my 64-bit computer a error box comes up in my 64-bit itunes that reads (This iphone cannot be used because the required software is not installed. Run the Itunes installer to remove itunes, than install the 64-bit version of itines.) This just started a few weeks ago. I've done a system restore on my computer, deleated and reinstalled the 64-bit itunes several times, did a registery clean, rebooted. Nothing seems to work it will not pick up my phone.
Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, can you get a normal iTunes install to go through properly now?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.) -
when trying to sync my iphone in itunes i keep getting the error message "itunes cannot sync apps because the apps installed on the iphone could not be determined." can anyone explain what this means?
I received the same error message after I had recently updated iTunes to 10.5.1 and I had wirelessly updated 13 apps. I had to go into iTunes and select Apps, on the bottom right it said I needed to update 13 apps. I updated the apps via iTunes and then synced again without an issue.
iPhone 4S / OSX 10.6.8 / iTunes 10.5.1 -
During recovery on iPhone 4 I got : The iPhone could not be restored. Un unknown error occurred ( 3004 ). Then - iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes.Then I get error 3004 again. Latest iTunes and OS updates. I cant use the phone now. I did restart the destop,unplug the usb,...etc. Same iTune logo ,arrow and USB on the screen.THANK YOU SO MUCH,...!
Perhaps the information in this Apple support article will help:
http://support.apple.com/kb/TS3694#error3004
Regards. -
I can't update the iphone4, from an insertion iOS4.3.1 on an insertion iOS 4.3.3 - itunes gives out me an error 3259. What to me to do? How to me to update the iphone?
Temporarily disable your firewall and ALL of your antivirus/antispyware software and try again.
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