ITunes 9.1 not connecting to iTunes Store

I just updated iTunes 9.1 and I tried to access the iTunes store, but it says "iTunes could not connect to the iTunes store Make sure your network connection is active and try again." I tried again but it still won't connect... but I am connected to the internet... Help?

Are you running any of Symantec's (Norton) or McAfee's Internet security products or anything similar, or an antivirus/antispyware application? There have been reports that some such utilities treat an upgrade to iTunes as a new application and can block the application from connecting. So you have to go in and reset the utility to allow iTunes. The same thing can happen if you upgrade the security product (this has particularly been a problem with recent McAfee upgrades).
Check the settings for your utility. If iTunes is still listed, remove and re-enable the exception for iTunes. Consult your utility's documentation for the appropriate procedure. If you have Norton, you can find instructions for that utility on Symantec's web page for iTunes. You may also need to check the built-in Windows firewall as well.
Hope this helps.

Similar Messages

  • My new ipad4 can connect to itunes, but can not connect to app store. Please help.

    Please help me to connect to app store for ipad4 but can connect to itunes. Thank you.

    AlexLee123456 wrote:
    Thanks for the help guys... iTunes is up and running (on my PC) however when I plug in the iphone it just doesn't connect to it, so I guess it must be itunes fault, however I have restarted my computer and this hasn't helped either
    The iPhone is still stuck in recovery mode?
    If the iPhone is not detected you will need to try other USB ports on the PC or try other USB cables. You could also try another PC/ Mac is you have one available to see if the PC is at fault.

  • Just got a new iphone 5s trying to use the app store but it is telling me i am not connected to itunes so i connected to i tunes so when i go back to app store it is still telling me the same thing not connected or signed in  help

    just got a new iphone 5s and i am trying to get on the app store but it is telling me that not connected to itunes  when i connect to itunes it was fine then went back to app store it is telling me sign in to itunes store so i do that with my apple id and password but is still isn't working help

    Hi there wendyfromnewross,
    You may find the troubleshooting steps in the article below helpful.
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Troubleshoot issues on an iPhone, iPad, or iPod touch
    If you haven't been able to connect to the iTunes Store:
    Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
    Note: Time Zone may list another city in your time zone.
    Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
    Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
    Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
    Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
    Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
    Try resetting (turning off and then on again) your Wi-Fi router.
    If the issue persists, try troubleshooting your Wi-Fi networks and connections.
    -Griff W. 

  • ITunes RADIO is not working.  "iTunes could not connect to the iTunes Store. Make sure your internet connection is active and try again." Try as I may, as many as ten attempts, trying to connect after restart, after shutdown, nothing works. Just so -  iTu

    iTunes RADIO is not working.
    “iTunes could not connect to the iTunes Store. Make sure your internet connection is active and try again.” Try as I may, as many as ten attempts, trying to connect after restart, after shutdown, nothing works. Just so …
    iTunes STORE not “connectable” with my otherwise perfectly-working internet connection, viable, up and running for all other uses.
    Simply put, firstly, I can't connect to the internet when I click on Radio.  People are quite suspicious that this is Apple incompetence or your company's famous arrogance for this commonly-suffered problem that you won't or “can’t” fix.
    Read the many web comments and you won’t be pleased with yourselves: the suspicion is that if you ruin internet radio on iTunes, Apple will somehow make more money on music downloads, etc. Bull.
    Also, thirdly, my old playlist of 20 or so internet radio stations in the Ambient category STILL PLAYS !
    Then fourth, I installed the latest available version of QuickTime Player 7.app Version 7.6.6 but it didn’t solve the problem either. I had QuickTime Player.app Version 10.2, but substituted what Apple website said was the latest, LOWER NUMBERED QuickTime Player version of 7.6.6
    Fifth, I can't connect to iTunes store no matter what I do or what user group's advice I try. So I can’t buy or download anything from iTunes. Bad for business.
    Sixth, I updated to the latest version of iTunes but this weird problem remains. All suggested Apple fixes or user group fixes are useless. Where is Apple’s famous technical competency, vaunted customer support?, and user-friendly product reputation? Get it back, please.
    Solve this problem of yours ASAP for us, your numerous disgruntled, dissatisfied customers of iTunes. You can do better, should, and really –in all fairness- must.
    ===============================================================
    NOTE:  no password for iTunes exists in my Keychain. Is this a problem?
    Apple ACCOUNT ID, and iTunes ID password, works but not to access iTunes with my healthy internet connection.
    Apple store id It works via direct internet connetion but not through iTunes.  Very strange.
    ===============================================================
    FYI, Hardware Overview:
      Model Name:                       MacBook Pro
      Model Identifier:                 MacBookPro8,2
      Processor Name:               Intel Core i7
      Processor Speed:               2 GHz
      Number of Processors:    1
      Total Number of Cores:    4
      L2 Cache (per Core):         256 KB
      L3 Cache:                            6 MB
      Memory:                              16 GB
      Boot ROM Version:            MBP81.0047.B27
      SMC Version (system):      1.69f4
      Serial Number (system):   C0*******F8V
      Sudden Motion Sensor:
      State:   Disabled
    Intel 6 Series Chipset:
      Vendor: Intel
      Product:            6 Series Chipset
      Link Speed:       6 Gigabit
      Negotiated Link Speed:           6 Gigabit
      Description:      AHCI Version 1.30 Supported
    M4-CT512M4SSD2:
      Capacity:           512.11 GB (512,110,190,592 bytes)
      Model: M4-CT512M4SSD2                         
      Revision:           040H   
      Serial Number: 0000000012330912E75A
      Native Command Queuing:    Yes
      Queue Depth:   32
      Removable Media:        No
      Detachable Drive:        No
      BSD Name:         disk0
      Medium Type:      Solid State
      TRIM Support:     Yes
      Partition Map Type:     GPT (GUID Partition Table)
      S.M.A.R.T. status:         Verified
      Volumes:
    disk0s1:
      Capacity:           209.7 MB (209,715,200 bytes)
      BSD Name:         disk0s1
      Content:            EFI
    disk0s2:
      Capacity:           511.25 GB (511,250,432,000 bytes)
      BSD Name:         disk0s2
      Content:            Apple_CoreStorage
    Recovery HD:
      Capacity:           650 MB (650,002,432 bytes)
      BSD Name:         disk0s3
      Content:            Apple_Boot
      Volume UUID:   600737FB-7A29-3BAE-859E-CBFE2E90C39A
    <Edited by Host>

    This my sound too simple, but I just kept clikning on the arrow next to the selected music and it finally "Kicked" in.
    I live in Europe ,So Be persistent and don't give up !  Aug. 2013

  • HT4623 My Ipad will not connect to iTunes or to the App store.  I get an error message when I try to find out if there are any updates.  What to do?

    My iPad will not connect to iTunes, the app store, or the update, although it will go on the internet.  What to do? 

    And what does the error message say?

  • HT2292 hello i'm facing  problem  i downloaded iTunes version 11 32bit  and after i installing the set up when i opened the iTunes a massages  occur saying i tunes could not connect to iTunes store an unknown error occurred (-3212) even  though my interne

    Hello i'm facing  problem  i downloaded itunes version 11 32bit for windows 7 and after i installing the set up when i opened the iTunes a massages  occur saying i tunes could not connect to iTunes store an unknown error occurred (-3212) even  though my internet is on

    Try this...
    Triple click anywhere in the line below to select it and press Ctrl+C to copy it.
    cmd /k netsh winsock reset
    Press the WinLogoKey+R to open the run dialog, then Ctrl+V to paste, then press enter/return.
    You should get something similar to this:
    Reboot the computer and the problem should be resolved.
    If it doesn't work then perhaps a full tear down and rebuild of iTunes will fix things. See Troubleshooting issues with iTunes for Windows updates for details.
    tt2

  • Can somebody help me in finding a solution or an explanation to the problem I am currently experiencing as well as others wherein we cannot connect to the iTunes store (iTunes could not connect to the store. An unknown error occurred (0x80096004))?

    Can somebody help me in finding a solution or an explanation to the problem I am currently experiencing as well as others wherein we cannot connect to the iTunes store. An error message appears and either says "iTunes could not connect to the store. An unknown error occurred (0x80096004). Make sure your network connection is active and try again" or "iTunes could not connect to the store.Make sure your network connection is active and try again." Despite the fact that my network connection is working quite fine, this problem still persists. I can say that my connection is fine because I can surf the internet and furthermore, I used to connect to the iTunes store just before this incident happened which started from April 17, 2014 and persists until today. I tried to solve the problem by following the troubleshoot procedures given in the support section of this site but it really did not solve the problem. I believe that others are experiencing this situation as well very similar to mine when it comes to the time of occurrence as I have read in the discussions in this site. Even though we have different network connections, operating systems and other specifications, we still experience the same problem, so is there really a problem with our computers or is it with the iTunes? And by the way, my computer works under Windows XP. Thanks a lot. God bless.

    Try this...
    Triple click anywhere in the line below to select it and press Ctrl+C to copy it.
    cmd /k netsh winsock reset
    Press the WinLogoKey+R to open the run dialog, then Ctrl+V to paste, then press enter/return.
    You should get something similar to this:
    Reboot the computer and the problem should be resolved.
    If it doesn't work then perhaps a full tear down and rebuild of iTunes will fix things. See Troubleshooting issues with iTunes for Windows updates for details.
    tt2

  • Ipod touch 1st generation says "can not connect to itunes store" when trying to get free apps.  we have a new computer and i downloaded the newest version of itunes...please help

    I bought my son a 1st generation Ipod touch off of Ebay.  We set it back to factory settings and downloaded the newest version of itunes.  Whenever he tries to download any apps it says "can not connect to itunes"  I have checked the wifi connection and that is working (he can get on safari) and we have the newest version of windows.  He was so excited to finally get his first Ipod and now cant do anything with it...please help

    Try  here:
    Can't connect to the iTunes Store
    What iOS is on the iPod (Setings>General>About>VERSION)?

  • TS3219 My iPad will not connect to iTunes or the app store

    Help I can't connect my iPad to the App Store or iTunes .I could connect before but now nothing

    "iPad will not connect to iTunes from the app store?"
    marenfromphoenix wrote:
    Have turned off and back on, still won't connect. Help, anyone?
    iTunes and the App Store are two different apps/stores. I'm not sure I understand what you are trying to do. If you want to buy apps - go to the app store. If you want to but media - music, movies, TV shows - go to iTunes.

  • At the moment I can use my apple Id on my iPod touch to connect to iCloud and IMessage and FaceTime but it doesn't work on App Store. Face to an error: can not connect to iTunes Store. What's wrong? My apple Id is working on my MacBook Pro as well.

    At the moment I can use my apple Id on my iPod touch to connect to iCloud and IMessage and FaceTime but it doesn't work on App Store &amp; iTunes just on iPod  Face to an error: can not connect to iTunes Store. (Setting... itunes &amp; app store)What's wrong? My apple Id is working on my MacBook Pro as well. And it was working on this iPod before resetting . Just after resetting I can not connect to App Store &amp; iTunes and I can not instal any app even free apps

    Try
    Can't connect to the iTunes Store

  • I installed itunes 10.5 in my PC to sync with my ipod touch 4G but it's giving me error that itunes could not connect to itnues store.Make sure network connection is active and try again...I'm connected to internet though, please help!

    I installed itunes 10.5 in my PC to sync with my ipod touch $G but it's giving me error message that itunes could not connect to itunes store..."make sure network is active and try again." I'm connected to internet though so I don't understand please help!

    Close your iTunes,
    Go to command Prompt -
    (Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
    (Win XP SP2 &amp; above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
    In the "Command Prompt" screen, type in
    netsh winsock reset
    Hit "ENTER" key
    Restart your computer.
    If you do get a prompt after restart windows to remap LSP, just click NO.
    Now launch your iTunes and see if it is working now.
    If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
    iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
    http://support.apple.com/kb/TS4123?viewlocale=en_US

  • HT4623 How come I can not use WIFI to update the new IOS in my iPhone 5 ? the screen pop up " you no longer connection to Internet " . And I won't be able to download any Apps using Wifi, the screen popup " can not connect to iTunes stores " ..

    I can not use Wifi at home to download Apps . The screen pop up " can not connect to iTunes Store " ?? I am using iPhone 5 . I used to be able to download any Apps before .
    I can not even download the new IOS which Apples sent to my phone to update . ???? Please help !!!
    My husband is using IPhone 5 and his phone is fine , he can use WIFI to download any apps or update any software from apple . Does that mean my phone have problem , not my WIFI right ???
    Now, I have to use my data plan to download any Apps which waste my money :( Thanks a lot !!

    Hello phonphon,
    We've got an article that can help restore your phone's connection to the iTunes Store while on your WiFi network.
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    Cheers,
    Allen

  • ITunes could not connect to iTunes store. An unknown error occurred (-3212) - Does anyone know how to fix this?

    iTunes could not connect to iTunes store. An unknown error occurred (-3212) - Does anyone know how to fix this? I've tried alot of solutions and nothing seems to be working at all
    Each time I try to connect to the iTunes store, this has popped up. I googled error (-3212) and also followed the steps on iTunes support. I downloaded the new itunes and chose "repair files" all to no prevail. I use iTunes on a daily basis and bought and iTunes card 2 weeks ago which I now cannot use. Does anyone know how to fix this?

    Just in case, let's try the following document:
    Apple software on Windows: May see performance issues and blank iTunes Store
    (If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

  • Does any one know how to connect itunes up? when i click on store it always says 'itunes could not connect to the store. Make sure your network connection is active and try again.' if you know how to fix tell me please, please!

    does any one know how to connect itunes up? when i click on store it always says 'itunes could not connect to the store. Make sure your network connection is active and try again.' if you know how to fix tell me please, please! thanx

    Work through all the troubleshooting here: iTunes: Advanced iTunes Store troubleshooting
    B-rock

  • Even during the download of free content pops up an error can not connect to itunes store.

    During the download of free content pops up an error can not connect to itunes store.

    Got a bit further, but now just sat here with 2 apps waiting!
    Wifi is fine, can surf, email, etc, but store is still not working.

Maybe you are looking for