ITunes 9.2.0.61 & QuickTime 7.66.73.0 Windows 7 64-bit Application Errors
Hi,
I recently installed iTunes 9.0.3.15 on a Windows 7 64-bit PC and everything worked great. Upon purchasing an iPhone 4, I was told by iTunes that I needed to upgrade to version 9.2 with iPhone 4 functionality. After doing so, I am presented with the following errors when I try to launch either iTunes or QuickTime:
Problem signature:
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 9.2.0.61
Application Timestamp: 4c18061b
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdb3b
Exception Code: c0000005
Exception Offset: 0002ee48
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Information 1: e8ad
Additional Information 2: e8adce1c2b9e7be834b4063ac3c53863
Additional Information 3: e8ad
Additional Information 4: e8adce1c2b9e7be834b4063ac3c53863
Problem signature:
Problem Event Name: APPCRASH
Application Name: QuickTimePlayer.exe
Application Version: 7.66.73.0
Application Timestamp: 4ba2fe44
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdb3b
Exception Code: c0000005
Exception Offset: 0002e721
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 812a
Additional Information 2: 812a2e56b4a1cb2dcff1a66554571c00
Additional Information 3: 5fbb
Additional Information 4: 5fbb7afca7120c2847f09318632deec8
I have already tried completely uninstalling ALL Apple software, cleaning the registry, and reinstalling, but the same error messages return. As indicated above, this happens when I try to launch the program and is preventing me from opening the applications. Please let me know if you have any ideas or suggestions for resolving this problem.
Thanks!
I completed all optional updates except for the MS Office Help files and the Creative audio driver and I was still unable to open iTunes 9.2.0.61.
I never actually tried opening QuickTime directly before now...but I just removed 9.2 so that I could give it a try. After wiping my system clean of all Apple software, I installed a fresh copy of iTunes version 9.0.3.15 once again. I verified that the program opens fine and appears to work normally (I didn't actually attempt to sync). However, when I tried to open QuickTime separately, I received the following error:
Problem signature:
Problem Event Name: APPCRASH
Application Name: QuickTimePlayer.exe
Application Version: 7.65.17.80
Application Timestamp: 4afa5828
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7600.16559
Fault Module Timestamp: 4ba9b29c
Exception Code: c0000005
Exception Offset: 0002e6e6
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 812a
Additional Information 2: 812a2e56b4a1cb2dcff1a66554571c00
Additional Information 3: 5fbb
Additional Information 4: 5fbb7afca7120c2847f09318632deec8
So, to answer your question, it appears the ntdll.dll crash is a pre-existing condition that I didn't discover until now... Any other suggestions? I am using the KLite codec pack full version which has tons of video codecs...any idea if that could be causing some type of conflict with QuickTime?
Thanks again!
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Acer Aspire V5-552
iTunes 11.1.4.62
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Apple Application Support 3.0
iPod Updater Library 11.1f5
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Apple Mobile Device 7.1.0.32
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iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
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Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Dell Inc. Inspiron 620
iTunes 11.1.2.32
QuickTime 7.7.4
FairPlay 2.5.16
Apple Application Support 2.3.6
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.0.0.117
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
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WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics
**** External Plug-ins Information ****
Plug-in Name: WhiteCap
Plug-in Loaded: Yes
Plug-in Version: 0.0.1
Plug-in File Version: Unknown
Plug-in Path: C:\Program Files (x86)\iTunes\Plug-ins\vis_WhiteCap.dll
The drive F: HL-DT-ST DVDRAM GE20LU10 Rev FE05 is a USB 1 device.
iPodService 11.1.2.32 (x64) is currently running.
iTunesHelper 11.1.2.32 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:xxxx
Description: Microsoft Virtual WiFi Miniport Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Adapter Name: {xxxx}
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IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Adapter Name: {xxxx}
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IP Address: 192.168.0.103
Subnet Mask: 255.255.255.0
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DHCP Enabled: Yes
DHCP Server: 192.168.0.1
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Lease Expires: Wed Nov 06 11:39:21 2013
DNS Servers: 192.168.0.1
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Online: Yes
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Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Hewlett-Packard HP Pavilion dv6 Notebook PC
iTunes 10.6.3.25
QuickTime 7.7.2
FairPlay 1.14.43
Apple Application Support 2.1.9
iPod Updater Library 10.0d2
VoiceOver Kit 1.4.2 (222093/222742)
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.2.0.6
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0043AC7C0368E428
Current user is not an administrator.
The current local date and time is 2012-07-24 23:43:08.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., AMD M880G with ATI Mobility Radeon HD 4250
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.6.3.25 (x64) is currently running.
iTunesHelper 10.6.3.25 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
iPod nano (6th generation), Windows 7 -
Any recent fix when installing latest itunes version 11.1.4 on Windows 7 64 bit PC?
Any fix to the latest itunes update version 11.1.4? I do not want to try to install again on my Windows 7 64 bit PC after spending hours correcting the last attempt with error code R6034. When this happened my ystem went out of control and my HP all in one printer failed as well. After following the instructions to correct given on this site, I was able to get system back to previous condition minus itunes. I would like to reinstall my destop running windows 7, 64-bit as well as my laptop running Windows 8.1, 64-bit but am afraid to encounter the same poblem as my first attempt to install. Is there a new update version in the works that does not cause error code R6034? If so, when can we expect it to be released?
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ITunes for Windows 7, 64-bit version not connecting to iPod
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