ITunes 9.2 causing Apple TV sync issues

I find that after I've updated to iTunes 9.2 my Apple TV will no longer sync with iTunes. I believe this is a real problem and would like to hear if anyone else is having the same issues.
After clicking on Sync, the process initiates but never gets passed the rolling bar and no content is copied after an extremely long period of time. I run only Apple hardware (Apple TV, Time capsule, Airport Expresses and Macbook).

I am having the same issue, itunes is 'stuck' syncing with my Apple TV for hours and hours, no new content is viewable or playable, yet the previously synced items are still available, as well as my music library and photos.
I've tried rebooting the Apple TV, as well as my Mac, the network is working just great in all other aspects. (airport extreme base station router)
It seems that every time I update to the latest Apple software, I experience problems.
Updated to the latest Safari and my entire network went completely 'screwy' for days then just magically started working fine again. (this happened last time Apple released a new version of Safari)
Now I have the latest itunes, and suddenly this strange sync problem with my Apple TV.
Very frustrating, and equally mysterious how these problems just seem to 'fix themselves' after a few days (sometimes weeks) after updating Apple software.

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Can someone from Apple confirm sync issue.....

Q. Can someone from Apple please confirm that they are aware of some sync issues that is causing itunes 9.2.0.61 to crash???
Q. Can we expect a new version of Itunes any time soon?
I have iTunes running on a windows 7 machine & two ipod touches (Both 3G running the power draining IOS4). My ipod touch Sync's OK however my partner (who uses the same computer and software) has Itunes 'stop & quit' when trying to sync her music. The program quits out at the same point when it reaches the same music track. I did start removing the tracks that has the problem but it was getting to the point that I was removing a lot of stuff - stuff that plays OK in the iTunes software and previously sync'ed OK with the old software.
The most annoying thing is that Apple (as far as I have seen) isn’t even acknowledging any kind of problem. The same could be said of the ridiculous battery consumption under IOS4.

Ianuk01 wrote:
I find it quite bizarre that Apple affiliate themselves to a support forum and then have nothing to do with it? Everyone who logs into this support website does so with their Apple I.D, so why the he'll does this forum even exist if Apple have no technical input or can't be bothered to confirm or deny that they are aware of a problem. It's lazy and poor customer support....
Well, Apple's affiliated with it because it's their site, and about their products. That doesn't necessarily mean that they have to be a part of User Discussions. (after all, at least they aren't false advertising right?)
I mean think about it, Facebook is affiliated with your Facebook profile right? Does that mean that the Facebook owners are going to meddle with your personal affairs? Probably not.
I wouldn't consider these forums as CUSTOMER support, more as PEER support. Apple provides customer support other ways, by FAQs, Apple Stores, and Contacting Them. I'm not saying one way whether Apple is good or bad with this, I am simply stating they offer other customer support options.

Enabling Photos Causing Apple TV Sync to Hang

I just update my Apple TV software to the new 3.0 hoping this problem (which is clearly a bug) I experienced in v2.4 with latest iTunes 9x would be solved, but its still there.
Problem is if I enable Photos to sync in iTunes for Apple TV sync will just keep spinning and spinning and nothing will sync. This is true if I check all folders or just select folders. I've tested this with a only single folder selected with only one jpeg image in it, and it still fails. The moment I uncheck photos, syncing is fine again.
There are no other issues I can find e.g. firewall settings are correct, music and movies sync fine....tested with both automatic sync and custom sync settings checked and both synced successfully so long as photos were not selected to sync.
What I have found searching through the boards here looking for answers are plenty of others with similar issues. Is Apple ever going to address this obvious software flaw? One of main reasons I got my ATV is to easily look through image catalogs with friends and family that come over. But this is impossible right now for obvious reasons.
If anyone has any experience or thoughts on a fix for this frustrating issue, please reply post - much appreciated.

I THINK I fixed mine (Same problem - endless syncing)and wanted to share what seems to have worked.
I just picked up an AppleTV this week- and am trying to sync my itunes library of music, photos, and movies. I'm running over Ethernet. My iTunes library is on a Windows7 machine. The Itunes software is installed on the c drive, but the media is all on the "D". (this seems important in a second).
Out of the box, while I could stream, the "barber pole" never actually went away in default "sync all" mode. I upgraded to 3.0.1 - and had several hours of syncing displaying on iTunes, but no actual copying to the ATV. Just "barber pole" - with CPU on the iTunes machine growing higher and higher - eventually staying at 97-99% (typcially a sign something was stuck and looping). I tried a bunch of combinations of rebooting both and relinking the primary library. Still no luck. Quitting itunes was the only way to make it stop syncing.
I figured I'd try to nail down the problem area by syncing only one thing at a time. I enabled custom sync and disabled ALL content syncing, sync ran for a minute and for the first time completed (with nothing selected). I then ran it for just music - and - after about a minute of barber pole, hey! Success, for music at least. I got a "Copying x of y..." type status and 7000 songs later (about an hour) it was done. Next photos.
I tried all kinds of variations with photos and nothing worked. Then I saw this post and tried 2 things that SEEMED to work. 1) deleted ALL of the ipod photo cache directories on my machine. 2) created a new directory with just 2 photos on that same "d" drive with the rest of my photos. That didn't work at first. BUT, when I copied that SAME 2-photo folder to the default Windows photo directory on "c", and told itunes to ONLY sync that directory from its default location, I had my first success! Only 2 photos - but a start. Based on that, I went back to the main photo directory on "D", made sure all the ipod photo caches were gone, and synced only the SAME tiny folder but now on "D", and it worked! Progress! Next, I enabled a slightly larger folder with 20 pics in the new location and the original 2-picture folder. Success again. Then I added 2 more folders with about 8000 photos and that worked. I added another few folders with about 16,000 pictures and that's syncing now - copying x of 16,800. Looks like things are moving.
SO... my guess: it had something to do with my itunes library being on a different volume, possibly corrupt photo caches, and that AppleTV/iTunes needed to complete one full sync of photos under the default directory (which had NO photos btw) to establish some things. When this is complete, I'll go back and move enable tv and podcasts.
Only a guess, but 1) try a custom sync with nothing selected to "clear it's head." 2) delete ALL ipod photo cache directories on the machine 3) try syncing just a small folder from the default photo directory Apple provides, 4) then go back and try adding more folders from the original location under custom. Seems to have worked for me - will update if I find more.

Anyone noticed Quicktime 7.4.5 causing out of sync issues for online vids?

Since 7.4.5 all Quicktime video clips I view online in Safari have audio out of sync with the video (by perhaps four frames). Anyone else seeing this?

I do not use Safari. However, I have no problems w/out of sync issues using the +latest versions+ of FF, Camino & Netscape.
Have you tried other browsers to rule out Safari as being the culprit rather than QT? Are you using the latest version of Safari?
What troubleshooting methods have you tried to resolve your issue? Need this info to avoid the +"been there done that"+ senareos.

Apple TV Sync issues

I have been having an issue with my Apple TV. Conent that I have purchased through my Apple TV has been wiped off when I sync my apple TV and Itunes. This has happened on 2 occasions. How can I get the items that I have purchased back. Both Apple TV and Itunes recognize that I have purchased these movies and series passes but when I try to download them back through Itunes I have not been getting the full movie,just the Itunes Extra. I also only get afew of the series shows (not all) from shows that I have season passes for. How do I fix these problems?

I bought a brand new Apple TV 160GB on Saturday 27 Mar. I have a 2008 Mac Pro with OS X 10.6.2 and I also have an Airport extreme. At first the apple TV showed up in iTunes just like it is supposed to do. Then it disappeared just like everyone here writes. I tried turning everything off, resetting if etc just like everyone here suggests. I tried everything and talked with Tech support on Sunday.
It took about an hour but we got it.
I have a secondary Virus protection program that saw the Apple TV as a threat. It took it is a Flood event. I am not a total tech guy so I didn't know what this means. However my program was blocking the associated IP address for my Apple TV. Interestingly though is that even though iTunes couldn't see the apple TV in devices, it could see it through Air Speaker. I could send audio files through it to my stereo system.
Anyway, I had to add the IP address to accepted or friendly IP addresses. Then I had to set a static IP address for the Apple TV in the Airport Extreme.
It's been 24 hours plus, Apple TV is now fully synched with my iTunes, and all software updates have occurred. My Firewalls are turned back on and everything is working 4.0
Hope this help everyone else.
Message was edited by: CUBldr97

Apple TV Syncing Issues Driving Me Crazy!

Hi All :o)
I've had my ATV from launch and it has hardly had any problems at all but since the latest software update and the latest Time Capsule update i have had nothing but trouble at least two to three times a week my ATV forgets all and has to re-sync everything its now to the stage where i cant be bothered to use it?
My question is has anyone with this set up found this issue? and does anyone know if apple is AWARE of this issue?
Any one with any ideas would be a great help cheers all :o)

Hello, I have had both the ATV and Time Capsule running and done all the updates whenever they came out and have never had that happen, except when I accidentally unchecked 'all' in iTunes and it had to re-synch, but that was me clicking things I wasn't aware of. So sorry, can't help, it works for me.

2nd gen Apple TV sync issues

Just wondering if anyone one else is seeing this problem and if they know of any fixes/workarounds. I have several movie files that have some corrupt frames. If I play them back with my 1st generation apple tv or iTunes they play with no problems, it just plays through the corrupt frames. When I play the same movie with the 2nd gen apple tv when it gets to the corrupt frames the video stops and the audio keeps going. Sometimes if I hit pause then play it will work and start playing OK. Sometimes I have to fast forward a bit. After doing this a few times the movie will finally jump back several chapters.
Also is apple looking into a fix for this problem?
TIA for any help.

Welcome to the Apple Community.
If the movie file is corrupt, almost anything might happen in some circumstances. I wouldn't have thought you can expect Apple to resolve an issue that is caused by a corrupt video file.

Update iTunes 7.3.2 and now sync issues with AppleTV

I knew it, I installed the latest upgrade as it said it solved some issues with iPhone Activation etc and added stability, well Apple is very stable, so stable it does not sync anymore with iTunes.
I tried removing and reconnecting it to iTunes, this at first seemed to help, but the sync stopped after 10 minutes...
Anyone else have issues?

I would have to agree Capaho because I tried everything before...
Well its official, after trying every troubleshooting tip & talking to tech support which sent me some more help info. My ATV is dead. I thought I had a revelation on what could be done to fix it but I was horribly wrong...I unplugged the unit for the 15th time to reset it and when I plugged it back in I heard the pop, and ATV was on its way to the Great Gigabyte in the sky.
I bought the unit July 5th. It now sits in the bottom of my trash can...funny thing is Im gona waste another $400. I cant find my receipt and it doesnt matter cuz even tho it was efed before it "popped" i still get blamed for user error.

Apple tv syncing issues

Ok, so I'll try and explain. I've got 2 Apple TVs, 2 different rooms. They are directly connected (not wireless) to a time capsule. I have iTunes on a Sony Vaio with Windows 7. All of the iTunes library is stored on the time capsule. I have some purchased content, and some DVDs in my library. For the past several months it has been fine. Now, nothing shows up. Both apple tvs only display the content that was purchased on the individual unit. So I purchased avatar on the bedroom one, it is not in itunes, or on the other apple tv. Anything in iTunes itself, is on neither of them. They both show up in iTunes, and are active and seem responsive, but when I tell it to sync all tv shows, or specific episodes, either purchased or DVD rips, they won't go.
Now to what I have tried. I have reset each apple tv, I have restored to factory settings each apple tv, I have uplugged and replugged them in, I have reinstalled iTunes, and I have repaired the apple tvs. Nothing has worked. All of the TV shows and movies are watchable on the computer, so the iTunes library is fine.
Anyone have any ideas? Since it is BOTH of them, I don't think it really would be a problem with the actually units. But I'm blanking on why else they wouldn't work.

Hello, I have had both the ATV and Time Capsule running and done all the updates whenever they came out and have never had that happen, except when I accidentally unchecked 'all' in iTunes and it had to re-synch, but that was me clicking things I wasn't aware of. So sorry, can't help, it works for me.

APPLE ID SYNC ISSUE

I just synced my new IPhone to my daughter's computer, yet when I now try to download for example, SKYPE from my iphone, there is a pop-up that shows up and it continues to ask me for my daughter's APPLE ID using her gmail account. I updated my APPLE ID password numerous time and that same pop up shows up. How can I get my iPhone to ask for my APPLE ID ([email protected]) vs. my daughter's?
Thank you and please call me with any questions or reply to this email when you get a moment.
Cecilia Zabala
703.623.0502 (cell)

I need to change my email adress too. i want it to be the same in icloud as my appleID is. When I set up icloud, it wouldn't allow me to use my appleid. Anyone?

1st Gen Apple TV Sync issues.

Hello,
I had my atv syncing with my mac over wifi. Suddenly it stopped, i have made no changes other than usual system updates. My mac is connected via ethernet and airport. If I go into my system setting on the mac and disable the ethernet port the ATV will sync over wifi, however if i leave both connections open on my mac, the atv wont appear. I never had this problem before. Any idea's ??
Thanks.
rany

Did you update to the new iOS for ATV? I would recommend try leaving one of the connections off...... either ethernet or WiFi as there isn't any reason to have both to your apple TV.. I just upgraded to ATV@. It will not recognize connection if both ethernet and WiFi are simultaneously connected under ATV iOS 4.1 I had not difficulties syncing my 1st Gen ATV via WiFi or internet use. Hope this helps......... I think you actually solved your own problem if I understood it.

IOS 6 and iTunes 10.7 WiFi Sync issues

WiFi sync works for a day or two then from the device is just keeps saying Looking for Mario Michela's iMac... I restart iMac, reboot iPhone and or iPad. connect via usb cable, uncheck WiFi Sync (apply), recheck WiFi Sync. It will work again for 2 or 3 days. Then starts to fail again.
I've tried using Eithernet and wifi on the mac (no difference)
I've tried turning off the firewall (no difference)
I've reset all setting on the iPhone (no difference)
I've reset SyncServices Folder (/System/Library/Frameworks/SyncServices.framework/Versions/A/Resources/resetsy nc.pl full) -(No difference)
I've called Apple Care 3 times, I keep getting passed around because sync is between product departments.
iOS doesn't support desktop applications, iMac doesn't support mobile devices..
I'm hoping iTunes 11 fixes this issue.. This issue didn't occur prior to iTunes 10.7.

I am getting sync issues too (although on OSX) - seems like others are getting issues too:
https://discussions.apple.com/message/19834721#19834721
Good luck,
Chris

Sync Issues (Audio / Video)

Like many others, apparently, I've spent untold hours putting together a ~50 minute project in iMovie '09, only to find that after exporting to iDVD, I lose sync. It's frustrating, but I've seen from this and other forums that it happens, and is related to using source material that is not 16 bit audio. In this case, my sources include horrible camera phone video, some video out of point and shoot still cameras, decent DV footage, and some high def out of a Canon 5D Mark II. So fair enough, but some questions about how to get out of this jam :
1. If I go through the clips in the project and look at them in Finder, or QT, or VLC, I can sometimes tell whether they are 16 bit, 8 bit, or whatever. But sometimes it just doesn't say. So I'd be grateful to learn how to tell for sure.
2. Once I've figured out which clips are not 16 bit, how can I make them so? Can I open those clips in QuickTime or VLC, for example, and export them out in another format that will not cause the audio sync issue? Is Garage Band of any help here?
3. Once I've turned everything into 16 bit audio, will it be sufficient to replace the offending events in the Event Library and then in the Project, or is that Project now irretrievably tainted with the other audio forms?
4. Is there a better way than what I'm suggesting in 2 and 3, above? For example, can/should I copy parts of the project into new projects, export them out in certain formats (which ones?) and then try to reassemble those exports into yet another new project in iMovie?
5. I do not have iMovie '06, and do not have access to it. But if I did, what would I do with it to make this better?
I do have Final Cut Express, but I don't really have the stomach (or more importantly, the time) for rebuilding this project from scratch. But if you tell me that's the only way out, I guess I'd do it.
Many thanks in advance for your help.

In case anyone comes across this in the future, I've resolved my issue, and it had nothing to do with audio bit rates. In short, there seems to be a well-documented yet unfixed but in which an export from iMovie can lose sync if there are either slow-motion effects applied to a clip, or if the slow-motion speed is custom rather than pre-set by the software.
I changed my clips to 100% and everything exported fine, with no sync issues. For more on this, see the helpful thread here: http://discussions.apple.com/thread.jspa?messageID=10618532#10618532

HT1926 error writing to file:C:\Programfiles\iPod\bin\iPodservice.resources\nb.lproj\iPodServicesLocali zed.dll. I get this message when trying to install the newest version of iTunes 11 after I uninstalled iTunes to try and fix a sync prob on 4s. any Sug

While trying to reinstall newest version of iTUNES 11 (on win7) after uninstalling itunes in hopes of resolving a sync issue with iPhone 4s. It asks to verify that i have access to above file so i hit retry and it pops sqme message up instantly. I hit cancel and it rolls back action and asks to finish install. I confirm and it tells me that Errors occurred during install before itunes could be configured. Then it says system has not been moddified. to complete the installation run the installer again. I have done this many times and get the same result..... Any suggestions for me?

That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
XP instructions in the following document: How to perform disk error checking in Windows XP
Vista instructions in the following document: Check your hard disk for errors
Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards?

Sync Issue with Handmark Pocket Express

I have a newly purchased Treo 755p for Sprint preloaded with Handmark Pocket Express. This seems to be a handy application; however, it is causing an annoying sync issue. At each sync session, Express goes through all of its subjects syncing between handheld and PC. I am not sure if it was already in my pc Palm Desktop software or it loaded from the Treo the first time I sync'd. I have unchecked from the conduit setup on the Treo anything I can identify with Express but it still synchs and this take time. I have no interest with it on the PC but do like it on the Treo. I only want to continue to sync the calendar, contacts, memos, and tasks. I like the Express on the Treo but as a last resort, would consider removing it from the Treo if that was the only option. Would appreciate any help to stop the synch problem with Express. If no solution, would appreciate guidance to remove the ap from the Treo. I have a MAC with OS X 10.4, Palm Desktop v4.2.2, and Express v4.25.235.
Many thanks,
Jerryg
Post relates to: Treo 755p (Sprint)

Having similar problem. PocketMac kept duplicating some, but not all, contacts. I deleted all of them on the Curve, make a group in my Address Book called "Blackberry Friends" and synced to that only. Worked great -- until I ran the sync again. Now, I again have dulicates of some, but not all, contacts. Seems like the same contacts get duplicated each time, but can't be absolutely positive.
In addition, in some cases, PocketMac deletes info from my Address Book. Like home addresses, etc. Also, it does not always sync all info that is in Address Book. For instance, I have birthdays for most of my contacts. Pocket Mac witll synd some of them, but not all. I have used "two-way syncing" and "overwrite device" -- same results.
Running 10.5.6, have deleted and reinstalled the PocketMac software (helped some) but still issues. Anybody got any help?
Thanks in advance!

ITunes 9.2 causing Apple TV sync issues

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