Itunes 9 crashes when ipod touch is connected

I'm having a problem with my ipod I've got ox s 10.4.11 and itunes 9.2.1 and an ipod touch third gen. 32 gb after having my ipod for a while i plugged it into my computer (a powerbook g4) and itunes crashes every time its connected, i reset my ipod and tried to restore it, which updated it to 4.1, and it will not let me restore my ipod and itunes still crashes when i plug my ipod in unless i put it into recovery mode, I've reset, and restored my ipod many times and i don't know what to do. currently my ipod is useless. and it seems that i have to buy ox s 10.5 so i can up grade to itunes 10 so i can use my ipod again...? is there any other way? to fix this?

More info: iTunes generates a standard WinXP Send Error Report/Don't Send error message.
The Error Signature is:
AppName: itunes.exe
AppVer: 8.0.2.20
ModName: quicktime.qts
ModVer: 7.55.90.70
Offset: 009fd1a7
I tried on another PC. Same crash. It seems either the problem is on the iPod Touch side, or some more general problem with iTunes.

Similar Messages

ITunes crashed everytime ipod touch is connected

Have brand new ipod touch 3rd generation and running iTunes 9.1.1 (ie latest) on a 15" macbook pro with system 10.5.8. Every time I attach the ipod touch the iTunes freezes with the whirling pointer. I have to use finder to force quit iTunes. I can run iTunes fine if the iPod is not attached. The iPod works but I can't sync or add content to it without the iTunes.
I have followed the advice on other threads and completely re-installed the latest iTunes after removing all the various bits from the various libraries and restarting. When the ipod was first attached it asked to be named, and then to be registered. When it reached the register stage is when the program crashed. Each time I attach the iPod it is seen on the side bar (something that did not happen when I had not completely re-installed itunes), but immediately freezes the program. I reset all the functions on the iPod and it was recognised again, but iTunes died as soon as the iPod was named on subsequent attempts. I have been unable to find any thread which can help further.
I hope someone can help.

try this user tip (it's for an iPhone but give it a shot anyways):
Apple worked it out over the phone. Hopefully this will be very useful to other people having the same problem when the more basic fixes don't work.  
1. Make sure the iPhone isn't connected. Drag iTunes to the Trash. This won't affect the iTunes music, which will still be there when iTunes is reinstalled. 
2. Go to user/Library/Preferences and delete the following files: 
com.apple.iTunes.eq.plist 
com.apple.iTunes.plist
 com.apple.iTuneshelper.plist 
3. Go to the Mac hard drive Library/Preferences and delete the same files, if they exist there. 
4. Go to /System/Library/Extensions and delete the file AppleMobileDevice.kext 
5. Go to /Library/Receipts/ and delete the AppleMobileDeviceSupport.pkg file. 
6. Restart the Mac. 
7. Empty Trash. 
8. Re-download iTunes and install it.
Connect iPhone.
JGG

Itunes freezing when Ipod touch is connected

Everytime I try to connect my iPod touch (2nd Gen, 32 Gb), iTunes hangs on that spinning ball and won't respond or recognize my iPod. The strange thing is that iTunes works fine with both my nano and shuffle and the iPod touch is also working perfectly. It's been happening sice I upgraded form Leopard to Snow Leopard. PLEASE help!
I' running iTunes 9 (with the lateset updates) and snow leopard.

I solved my problem. Here's whatI did: went to username/library/application support, and deleted the folder "syncservices". Loged out and then back in again. After that my iPod was syncing perfectly with iTunes... everyone with similar issues should try this, I found this in another topic in Apple Discussions.

ITunes crashing (only when iPod Touch is connected)

It just started last night. Anytime I try to add music to the library or choose the folder to sync photos from, basically anytime iTunes has to access explorer to browse folder, it crashes and it doesn't give me any sort of error. It just tells me it has crashed and is reporting the problem. Like I said though, this only happens when the iPod Touch is connected. If I unplug it and then add music, it works fine but without it plugged in I can't add photos. Also, if I already have iTunes open and then connect the iPod, it crashes. I have to have the iPod already connected and then I can open iTunes.
Any ideas? I switched to using iTunes as my default player because WMP had too many issues. I don't want to have to go back.
OS: Windows 7 Ultimate
iPod: 32GB iPod Touch 3rd generation on latest official firmware

More info: iTunes generates a standard WinXP Send Error Report/Don't Send error message.
The Error Signature is:
AppName: itunes.exe
AppVer: 8.0.2.20
ModName: quicktime.qts
ModVer: 7.55.90.70
Offset: 009fd1a7
I tried on another PC. Same crash. It seems either the problem is on the iPod Touch side, or some more general problem with iTunes.

XCode 3.1 Crashes when iPod touch is plugged

Hello
I had an old iPhone SDK, where there is no iPhoneOS and iPhoneOS Simulator yet ,
instead of them, it contains Aspen and Aspen Simulator.
When my iPod is connecting and xcode tries to upload app I get the
error. (i had not signed it from apple yet, it's in progress now, so i
get error during upload)
Some days ago, I download latest iPhone SDK, and after installing it,
i have a problem - when iPod Touch is plugged, xcode crashes, because it can't
get a _AMDevice...USBID symbol. at
system/library/privateframeworks/mobiledevice.framework/versions/a/mobiledevice
I tried to replace this framework, from older sdk, but the problem
does not disappear. then I replaced
developer/platforms/iPhoneOS.platform/developer/library/xcode/plug-ins/iPhoneRem oteDevice.xcodeplugin
by file from oldest sdk, from aspen platform,
developer/platforms/aspen.platform/developer/library/xcode/plug-ins/aspensupport .xcodeplugin
after doing that, xcode does not crash anymore, but when i try to
upload my app to iPod i get an error that "not provisioned iPhone OS
device is connected", and iPod does not react to this, and I noticed
that the time between clicking build'n'go and the appearing of this
error is too short, imho. i think there is no attemt to connect to the
device, but in the organizer iPod is present.
SDK was installed after updating to iTunes 7.7, BTW, iTunes also crashes during upload apps.
I can't understand how i can fix this.
So is it correct to replace new xcodeplugin, by oldest xplugin from other sdk ?
Please advise.

which build of SDK need to use ?
can someone give iPhoneRemoteDevice.xcodeplugin from developer/platforms/iPhoneOS.platform/Developer/Library/XCode/Plug-ins
and MobileDevice from /System/Library/PrivateFrameworks/MobileDevice.framework/Versions/A
I already try some builds, but only one work with iPod, but there is no iPhoneOS platform, only Aspen
BTW, what difference beatween Aspen and iPhoneOS ?

After iOS 4 update on iPod Touch, iTunes crashes when iPod is connected.

I just updated my iPod from 3.1.3 to iOS 4, and after all of that, when I plug in my iPod Touch 2G [version 4.0 (8A293)] to my laptop, iTunes crashes. A window pops up saying "iTunes has stopped working," and then iTunes closes automatically. When I do not already have iTunes open and I connect my iPod, iTunes will open and then close a few seconds later with the same pop up box.
I tried seeing if it was a syncing or connecting issue, so I turned off automatic syncing and the problem still exists. Therefore, I think it is a connection issue.
*Note: When I was updating to iOS 4, I left and came back to my computer with it running on idle. Could that have had an effect? If so, how can I just redo everything?
**Another note that may be helpful is that while I do still have all of my music and videos in iTunes (which works totally fine with no iPod attached), the videos and music is NOT on my iPod. But, my apps all work fine on my iPod.
I would really appreciate any sort of help I could get for this problem. I was really looking forward to the OS update, but now I am disappointed because of this major problem.
THANK YOU for your help!

I would try moving the existing iPod backup file to a safe locations and let iTunes make a whole new one. The location of of the backup file is:
iTunes places the backup files in the following places:
Mac: ~/Library/Application Support/MobileSync/Backup/
Windows XP: \Documents and Settings\(username)\Application Data\Apple Computer\MobileSync\Backup\
Windows Vista and Windows 7: \Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\
Note: If you do not see the AppData or Application Data folders, you may need to show hidden files (Windows XP, Windows Vista and Windows 7), or iTunes may not be installed in the default location. Show hidden files and then search the hard drive for the Backup directory.

ITunes crashes when iPod is connected

Hello, I just got the 5th gen iPod and everytime I connect it to my powerbook g4 (10.4.3) itunes INSTANTLY crashes, as well as when trying to play a video itunes instantly crashes (this has been going on on and off since the video update) I am using itunes 6.1 and I've tried reinstalling it and I've restored the iPod? any advice?

I have the same prob here.
Mac Mini with OS X 10.4.3
iTunes: 6.0.1 (3)
QuickTime: 7.0.3
iPod Updater: either 2005-10-12 or the latest one 2005-11-xx
iPod Video
1. QuickTime can play .mov correctly
2. problem: everytime i connect to my iPod Video to Mac mini, iTunes crashes immediately. After that, I tried to reinstall everything (including iTunes, iPod Updater) after cleaning everything related in the system (but iTunesHelper couldn't be removed until I restarted the OS) but in vain.
3. iPod Video can sync with iTunes 6.0.1 (with updater 2005-10-12) correctly. Just cannot talk to my Mac Mini!
Please help, thanks!

ITunes freezes when iPod touch 4G is connected + other issues.

I've seen a lot of people struggling with this problem and I'm afraid I got stuck with the same issue. I'm not sure when it started, but I noticed any time I connected my ipod touch 4G to my computer, iTunes freezes almost immediately. When I disconnect, it goes back to normal (most of the time) and displays a message that says: "An ipod touch has been detected but cannot properly be identified."
I tried reinstalling iTunes 5 times, all of which it comes up with what I suppose is an installation error. When I click ok on the error, installation continues as if nothing has happened. There's also been an update for iTunes but it won't download. (Note: my laptop runs Windows 8.1).
On the website, it says iTunes is 64-bit but when I download, it runs 32-bit. I don't know why this happens (I'm not exactly tech savvy) and I don't know why iTunes freezes. I also cannot manually restore my iPod as a lot of people suggested as my home button is stuck. I'm out of options unless someone saves me... and my need for my music. I've been through many forums and nothing worked.
Can anyone help?
Side note: my ipod also seems to be going through USB chords like nobody's business. It's not negligence on my part, yet they always start causing my ipod to say "charging is not supported with this accessory" then completely stop working. I had one that barely lasted a day! I'm fed up with all these problems and hope someone can help.

Thank you,
Pretty much all of the posts in that link deal with PC problems, drivers and bios stuff. Since I am running on a Mac, I don't think there is much I can do to deal with those kind of issues.
I don't seem to have any other problems with USB connections to other devices, and my iPod does work with iTunes for at least a short while after I wipe it and start over. This leads me to believe it is less of an USB issue and more something to do with software on either the iPod and iTunes. I am beginning to suspect either something with an App or using the onboard iTunes Store to download content that is somehow corrupting the iPod.
In the past, I had problems with the sync taking an inordinate amount of time to back up, which after months of research I learned that it most likely had something to do with downloading an App from the App Store on the iPod in the early days of the App Store (A problem I was never able to eliminate despite numerous restores, due to the corrupted App being re-loaded every time I used the backups. I WAS able to eliminate the problem after deleting and re-downloading all of the Apps when I nuked my iPod). My problems with not being able to sync happened shortly after I downloaded an App from the App Store (something which I refrained from doing due to fears of corruption!).
I dunno, any thoughts on this?
P.S. I am still waiting for an answer as to the fate of the content I downloaded on my Ipod. If I restore my iPod without transfering the purchases, are they ultimately lost?

ITunes doesn't open when iPod Touch is connected

I have iTunes 8.0. When I connect the iPod touch, nothing happens. If I manually open iTunes, it begins to backup and sync. I have the box checked on the summary page for the iPod Touch that says "Open iTunes when this iPod is connected". I already trashed and reinstalled iTunes.

I was surprised too, but I guess nobody gave a cr*p. I figured it out on my own. Basically, sync, then uncheck the box for the option to open iTunes when that iPod is hooked up, sync again, then check the box, and sync one last time. A dialog box pops up that asks if it's OK to install "iTunes Helper". Say "yes". Now it works.

Itunes 11.4 freezing when ipod touch 5 connected to windows 7 64bit

Every time the iPod touch 5th generation is connected to ITunes in Windows 7 64 bit, the stupid iTunes freezes. The only way to unfreeze is to disconnect it. This problem has been going for a very long time. Upgrading iTunes does nothing. ITunes 11.4 does not fix the problem. There is no way to sync iPod touch with windows 7. This getting very frustrating. When is someone going to post a fix that permanently fixes this problem that has existed for a long time. Anyone got a brain that works?
A few months ago someone posted a fix that required to disable a windows update that work for a while. Now iTunes is back to its old freezing behaviors. Fix it Apple now!..

This is a useless reply. It does not work. Uninstalling and reinstalling does nothing to fix it. Itunes always freezes when Ipod is connected. This is a problem with Windows 7 64bit and is very common problem. Itunes doesn't want to cooperate with 64bit windows. If you search the internet, lots are having the same problem. This problem has existed for 10 years. Every new version of itunes never fixes the problem. Why can't Apple and Microsoft work together to fix the issue. This is unacceptable. Apple software designers are very lazy and stupid.

ITunes Won't Open When Ipod Touch is Connected

This issue randomly started happening with iTunes 8 about a week ago. If I connect my iTouch to my computer, iTunes will load in the task manager, but not on my desktop. This also happens if I check "automatically open iTunes when iPod is connected"'
The strange thing is- if I open iTunes BEFORE connecting my ipod, and then connecting it after, everything works fine.
I've confirmed that all the additional programs are running in the task manager (iTuneshelper,exe, etc) when I connected the ipod before opening itunes. I've also tried reinstalling all Apple programs (iTunes, Quicktime, etc), and resetting the settings on my iTouch, but nothing works.
Any ideas, and thanks for your help.

FWIW i get this now and then on my winblows 'puter and just chalk it up to that. I've flushed caches and queues and rebooted and all that who-ha and quite frankly when it locks up it ticks me off to no end ('cuz it SHOULDNT do that) but i have a cold one and figure they have kindergartners doing the system programming nowadays and go from there.
Message was edited by: Stillgrass

ITunes does not open when iPod Touch is connected

Prior to iTunes 9, I could connect my first-gen iPod Touch and iTunes would open automatically. It does not do that anymore.
Is there anyway to fix this?
Thanks,
vidg

deggie: Thanks, re-installing iTunes worked. There must have been a problem with the mobile devise part of the program. Funny - re-installing is the remedy of choice. I must be getting old. Anyway thanks.
Jerry

Blank titles, itunes feezing when ipod touch connected

This is a problem I really cannot get my head around, every time I connect my ipod touch it freezes itunes, and itunes doesn't show songs titles.
I have included screen shots, can someone help please?
Im using the latest itunes on windows vista, latest ipod software.
[IMG]http://i13.photobucket.com/albums/a251/Reeceonline/missing2.jpg[/IMG]
[IMG]http://i13.photobucket.com/albums/a251/Reeceonline/itunes.jpg[/IMG]

Think I solved/found a workaround to a similar problem, although, with Touch connecting to MacBook OS 10.5.8. Uninstalled and reinstalled fresh version of iTunes to no avail, but by wiping my Touch and restoring, the problem was solved. BUT once I downloaded a podcast episode directly from the iTunesStore same hang returned (if using force quit the iTune app shows as unresponsive, removing the usb connection immediately frees the hang, replugging rehangs). After wiping Touch and restoring, sync works fine until adding content to mobile iTunes directly on Touch. Hang returns. One more wipe/restore and now, until there is upgrade to Touch OS (3.0 [7A341]) to fix what I think is a bug, I'll only add content via iTunes on my MacBook.

ITunes crashes when iPod connected

After four years I finally have my first error message of any kind with my Mac. The other day I plugged in my iPod touch after iTunes was already open and an error message popped up saying iTunes would be forced to close. I can use iTunes w/out any issue but as soon as I plug in my iPod, it crashes every time. Anyone have any fixes?

OK I FIXED IT!! my ipod is all set to manual except for the games. Both my games became unplayable the other day for some reason (texas holdem and tetris). i went into my ipod through my computer and went into the ipod_control folder. i deleted the games. now it works fine.

When I browse to genres iTune crashes on iPod Touch 3rd Gen.

When I use my iPod touch and head over to the genres button, the whole music system stops.
But when I go to composers or something else, it will still play and work.
Anyone know how I can fix that?

Highlight the movie in iTunes, go to menu ADVANCED and select create iPod version. Sync the newly created version over to iPod. Will it play this time?

Itunes 9 crashes when ipod touch is connected

Similar Messages

Maybe you are looking for