ITunes 9 freezes when trying to play movie

G'Day Experts !
Was wondering if anyone can tell me why iTunes 9.03.15 (the latest software) freezes up on WinXP SP3
Have looked through the knowledge base, have done the reinstalls, created a new Apple account, disabled antivirus... nada.
This is on a new hard disc and a new system that has not run iTunes before. Have never seen this problem.
Thanks!
Rob

Itunes 9.03.15
itunes freezes when I play a movie/tvshow. I have to "end task" then re-start Itunes. The movie doesn't play at all. This happened after I downloaded two movies for rental and tried to move them to an older model Ipod video 30GB. The move didn't work so I tried to synch the ipod with no success. Gave up trying to move the movie and tried to watch it on my computer screen and it does not play. This is irrating because now my movie is going to expire in a few hours and I haven't been able to watch it.

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