ITunes 9 - Getting Started video won't play

iTunes 9 installation was smoothly and quickly, however:
While the "Welcome to iTunes" startup window opens properly but"Getting Started with iTunes 9" movie won't fully load or play.
This first tutorial movie on the "Welcome" list only plays the first couple of minutes and stops. Close Window and/or Quit/Restart iTunes relaunches "Welcome" and "Getting Started" but the movie still won't play.
I also have the latest version of QuickTime (v7.6.4, downloaded this morning) installed under Mac OS 10.5.8.

Immediately after installing iTunes 9.0 and Opening iTunes, the 'Getting Started' folder popped up in front of the iTunes window. I wanted to 'look around' at iTunes first, so Closed the Getting Started window. Now that I'm ready to watch those videos, I can no longer FIND that folder or the videos. Anyone know what happens to them once they've been Closed? Thanks...

Similar Messages

  • Setting series and episode of a TV show in iTunes and now the video won't play

    I have an episode of a TV show in my iTunes library that plays just fine on my laptop and Apple TV. The moment I set the TV shows name, series and episode number (so that it is grouped with the rest of the series) the file will not play on laptop or Apple TV.
    I'm usually ok on iTunes and all other TV shows I am adding I am able to set the tags without any problems.....it's just this one file.
    HELP PLEASE

    I'm having the same problem. Windows 7.

  • My videos won't play in my itunes

    my videos won't play in my itunes- just blank and no sound but running like it was playing something

    I have this same problem.
    Did you install the QuickTime update?
    I'm reinstalling mine, and seeing how that goes, cause I read on another thread that fixed a similar bug. I'll let you know how it goes.

  • HD video won't play in iTunes after Mountain Lion install.

    any hd video won't play in iTunes.

    Hi
    I have the same problem. Any solution yet? I would like to play hd videos in iTunes on my late 2012 iMac.
    Take care

  • Suddenly my music videos won't play on my iPad. I just get the audio? Can anyone help me with this please?

    SUddenly my music videos won't play on my ipad1. I just get the audio. Can anyone help with this please?

    Look in the Videos App and play them in there.

  • Dumb Blonde-video won't play in itunes//

    I have video's and music video clips in itunes that will not play properly. there is audio. but green and orange lines on visual??I have synchronized with my ipod and these video's play perfectly . but still not in itunes????
    can any one help?

    So, the videos won't play properly in iTunes, but play properly on the iPod?
    Make sure you have the latest version of Quicktime installed (http://www.apple.com/quicktime/download/).
    If that doesn't work, try going through the steps in this article: http://docs.info.apple.com/article.html?artnum=303706.
    Video playback can be messed up by a lot of different things. That article covers a lot of them.

  • HT1420 I bought song with itunes card.  The song won't play on my computer or devices.  The messages says I need to authorize my computer to play the song.  However, when I "authorize" my computer I get message that this computer is already authorized.

    I bought song with itunes card.  The song won't play on my computer or devices.  The messages says I need to authorize my computer to play the song.  However, when I "authorize" my computer I get message that this computer is already authorized.

    and, what is even more strange...
    I actually bought 2 Billy Joel songs NY State of Mind from Essential Billly Joel and Italian Restaurant from Greatist Hits vol 1.  Neither song would play. 
    I went back the Apple store and tried to re-download NYSOM.  It let me do it for free.  Before I checked I tried to re-dowload IR but inadvertantly selected same song but from The Stranger.  I had to pay for this one.  The re-downloaded NYSOM still didn't work but IR I bought from Stranger worked.  So, I bought NYSOM from Greatest Hits vol 1. Didn't work!!!  Tried again and bought from another album, Turnstiles, and that one worked.  So, I bought 5 songs, only 2 of which will work. 
    So, now I ask - is there any way to get my money back?

  • I rented a movie through iTunes and it downloaded but won't play.

    I rented a movie through iTunes and it downloaded but won't play. It is present in the videos app but doesn't load the picture for the movie. When I go to play it, it just opens and then closes. There is an iCloud icon that suggests the movie has not Been downloaded and when I click it it says that the movie has already been rented but not downloaded and that I need to go to downloads to manage it. It is not present in my iTunes download page however. And when I go to rent it again all I get is a watch button that directs me back to the videos app with no way to watch it.

    Hi Refvoxa,
    Thanks for visiting Apple Support Communities.
    If you are not able to play or download a movie rental on your iPad, first restart your device:
    Restarting your device
    Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider.
    Press and hold the Sleep/Wake button until the Apple logo appears.
    Note: Reset your device only if you are unable to restart it.
    Resetting your device
    Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
    iOS: Turning off and on (restarting) and resetting
    http://support.apple.com/kb/ht1430
    After your iPad restarts, try resuming the download again:
    If your download was interrupted using your iPhone, iPad, or iPod touch
    From the Home screen, tap the iTunes app.
    For iPhone or iPod touch, tap More > Downloads. For iPad, tap Downloads.
    Enter your account name and password if prompted.
    Tap the blue download arrow to resume.
    iTunes: How to resume interrupted iTunes Store downloads
    http://support.apple.com/kb/HT1725
    If the movie still does not appear in Downloads, and can't be played, I recommend reporting the issue with your purchase:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/HT1933
    Regards,
    Jeremy

  • TS3274 Videos won't play.  Not YouTube or any other videos.  I also have no sound.  Are these common failures for a three year old gen 2  iPad?

    Videos won't play.  Not YouTube or any other videos (just started today).  I also have no sound, keypad clicks, shutoff click, etc.  Are these common failures for a three year old Gen 2 iPad?

    For the issue with the videos that will no longer work, try closing all apps and then reboot the iPad.
    Tap the home button once. Then tap the home button twice and the recents tray will appear at the bottom of the screen. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner of the app that you want to close. Tap the home button twice.
    Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.
    For the issue with sounds, you have system sounds muted.
    Check the side switch above the volume rocker on the side of the iPad. Flip it the other way and see if you get sound from the apps, keyboard clicks, etc.
    If not, double tap the home button to bring up the task bar at the bottom. In the task bar swipe all the way to the right. Look on the far left side and see if there is a speaker icon. If there is, tap it and see if the sounds on apps come back. Then tap the home button.
    You can change how the side switch works to either lock screen rotation or to mute system sounds. You can go to Settings>General>Set Side switch to Lock Rotation or mute. If you choose mute, the switch will turn off apps sounds. Otherwise you use the task bar as described above to mute those sounds.
    This support article from Apple explains how the side switch works.
    http://support.apple.com/kb/HT4085

  • Video won't play but can hear audio

    I just purchased some videos for my iPod touch (I believe 2nd generation) and the videos won't play but you can hear the audio.  All I get is a blank screen.  Why is this happening??!!  What can I do??!!

    - Does the video play OK on your computer.  If yes go to the next item.  If not report the problem to iTunes and they will give you a redownload.  Tp contact iTunes:
    How to report an issue with Your iTunes Store purchase
    - I would try transferring the video to itunes on you computer and then deleting it from your iPod.  The go to Advance tab in iTunes and select the Create iPod and iPhone Version and then sync to your iPod.

  • Rented video won't play

    Rented video won't play. Download complete, played half way through video and turned to black screen. Tried to restart iPad but still no luck

    Quit the app completely and restart the iPad. Go to the home screen first by tapping the home button. Double tap the home button and the task bar will appear with all of your recent/open apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner of the app that you want to close. Tap the home button or anywhere above the task bar. Restart the iPad.
    Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
    Or try this. Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
    Or maybe this will work. Swipe to the right from your first home screen to get to the iPad Spotlight search. Type in the name of any of your movies in the field at the top. When the movie appears in the search - tap on it and it should start to play. Let it play for a minute or so - hit done - go back to videos app and see if all is OK.

  • Support Centre Video won't play

    Today at 12:28https://www.facebook.com/indesign/timeline
    InDesign Support Centre video "Getting Started - Create New Document" Video won't play. It just sits there with the waiting circle and does nothing. All other videos I've used so far are fine. Anyone shed any light on this problem? 

    Many thanks, works in Firefox! This is the only video I've found to exhibit this behaviour.

  • Videos won't play on CBS, Fox, or NBC

    Hello!
    For the last 48 hours I've been trying to watch Gotham on Fox.com from my iMac (21.5-inch, Mid 2010)...no good.  I was just watching it earlier this week, and for some reason when I try now it only has a black window (no error message).  Videos won't play for me on NBC.com, Fox.com, or CBS.com on neither Chrome nor Safari nor Firefox.  Randomly, ABC.com DOES work across all fronts.
    Here is what I've tried:
    -Restarting computer
    -Refreshing constantly
    -Reinstalling Chrome / Firefox
    -Making sure Flash was updated
    -Clearing all website data / caches / extensions
    I even right clicked on the blank Fox video page, selected "Global Settings," and cleared all Local Storage Settings for Flash.  NOTHING!  I'm even starting to wonder if my roommate sabotaged my computer...that's how desperate I am on ideas.
    Best,
    Jalyssa

    Your videos play in iPhoto and they don't as well?
    There are 9 different versions of iPhoto and they run on 9 different versions of the Operating System. The tricks and tips for dealing with issues vary depending on the version of iPhoto and the version of the OS. So to get help you need to give as much information as you can. Include things like:
    - What version of iPhoto.
    - What version of the Operating System.
    - Details. As full a description of the problem as you can. For example, if you have a problem with exporting, then explain by describing how you are trying to export, and so on.
    - History: Is this going on long? Has anything been installed or deleted? - Are there error messages?
    - What steps have you tried already to solve the issue.
    - Anything unusual about your set up? Or how you use iPhoto?
    Anything else you can think of that might help someone understand the problem you have.

  • Videos won't play in powerpoint when connected to projector

    I've tried to find a solution for my problem online but haven't come across anyone with the same issue. I often work with powerpoint presentations with many videos in it. The videos play just fine on my laptop and also when hooked up to an external monitor, which I use when at work, both in slideshow mode and when previewing my animations. However, when I hook up my mac onto a projector the videos won't play - not on my laptop screen nor on the projected screen. I've tried rearranging the displays by draggin the menu bar to either display and also switched from mirror screens to presenter's view within powerpoint but nothing helped solve the issue. The only solution I found is to play the presentation on my windows partition - which is not really what I'm planning to do for long term...
    I'm using Powerpoint 2011 for mac and this problem has occurred using multiple projectors.
    Any help on how to solve this issue is highly appreciated!

    I had the same problem today in front of an audience with 300 people (MacbookPro OSX 10.10, Thunderbolt-VGA adapter, PPT 14.4.6).
    Here what I figured out so far:
    1. It happens when you have PPT open and connect to beamer afterwards
    2. You can resolve it (in my case) by quitting PPT and launching it WHEN connected to beamer
    3. Yet, make sure Mac does not go into sleep mode or you get a lock-screen in the waiting time. if you do so, you get back to square 1. quit PPT again 2. restart it.
    4. Also.... in one case I had to hit the volume control once to get the sound back even though movie was playing
    So in short: Connect to beamer first, then launch PPT
    I know it is only a symptom fix but it worked for me

  • Videos won't play in any browser

    Just recently, videos won't play in any browser...Safari, Firefox. etc. It seems to happen with .wmv files. I reinstalled media player, but still have the problem.
    I get this message.
    "Cannot open the file. Verify that the path and filename are correct and try again"

    First, check that Windows Media Player is set as the correct plug in - in Safari, go to help/installed plug ins. There should be a section marked 'Windows Media Player' showing 'application/x-mplayer2' and listing wmv files (amongst others).
    Sometimes these arrors are caused by DNS failures. Ensure your system is fully up to date, and enter your ISP's DNS server IP addresses (usually two of them, sometimes three) in the 'DNS servers' box on the TCP page of the Network preference pane.
    The DNS server IPs are usually supplied with the ISP's initial set up documentation, or located on the ISP's help page.
    The reason it could be a problem is that in many iterations of MacOS X, the system is extremely sensitive to how quickly a DNS search responds. DNS is the process whereby a user-provided URL is converted into the correct IP address for internet lookup, so if the video source is held on a different server and the DNS process doesn't return a valid IP address in time, you would then get an error of the sort you describe.

Maybe you are looking for

  • Session Listener

    I have implemented the session listener from where I invoke a Facade. Every time I restart OC4J, I get an exception javax.naming.NamingException: Not in an application scope - start Orion with the -userThreads switch if using user-created threads at

  • Html attachement in ibot has garbage values

    Hi all, we tried to schedule a report to save as html file in a local directory. we followed the below link [http://oraclebizint.wordpress.com/2007/12/17/oracle-bi-ee-101332-calling-java-scripts-and-java-classes-from-ibots/] it is saving the file suc

  • IMovie Viewer issues Post Snow Leopard install

    Hi, I just fired up iMovie (09) after upgrading OS to Snow Leopard (newer iMac bought 4 months ago). I no longer see the project video in the viewer. The "raw" movies in Event Library play fine, but when trying to play the movie in the project librar

  • Printing problem using Photoshop

    When I print from my Imac using Photoshop CS5 the picture and the whole sheet of paper is overlaid with print ink. Any ideas how I fix this?

  • Updated and now no hotspot

    i updated my Iphone4  to 7.1 can't use hotspot  will it be fixed in the next update???