ITunes 9 hangs when trying to send Genius to Apple

working on Windows Vista, I was able to upgrade to iTunes 9. It will launch, then gather Genius info from my library. when it tries to send to Apple, the barber pole animation starts, then freezes.
I have uninstalled and reinstalled several times with the same results. What am I missing?

Bummer. You can see if getting rid of the preference files and genius database files will make it go away, Dream.
Delete these files. You may want to back them up to some temporary folder if you think you might want them back, but itunes should rebuild them the next time it's launched. You will have to reset all your itunes preferences, of course.
Actually these first 2 are entire folders
C:\Users\username\AppData\Local\Apple Computer\iTunes
C:\Users\username\AppData\Roaming\Apple Computer\iTunes
C:\users\username\Music\iTunes\iTunes Library Genius.itdb
C:\users\username\Music\iTunes\iTunes Library Extras.itdb

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