ITunes 9 install issues, now iTunes won't install at all. (Vista 64-bit)
I tried to upgrade to iTunes 9 today but it failed to install using the auto-update tool, so as the tool suggested, I tried going manual. It installed, but gave me the "iTunes requires a newer version of Apple Mobile Device Support." error every time I plugged in my iPod Touch, and advised me to uninstall and reinstall iTunes and the Apple Mobile Device Support.
I successfully uninstalled iTunes, though the Apple Mobile Device support is being stubborn, and seems not to uninstall properly, remaining on the list of programs in the control panel.
I tried running both the manual install file (iTunes64Setup.exe) and the extracted AppleMobileDeviceSupport64.msi, and neither work, even though I have the AMDS service stopped in the Services panel in the control panel. The progress bar sits for a while near the finish and then rolls back, and tells me that there was an error with the install.
The error message says:
iTunes installer Completed
The installer encountered errors before iTunes could be configured.
Your system could not be modified. To retry these operations at another time (etc.)
Any help would be appreciated!
There are two programs that might budge it one is the Windows cleanup program (be sure you get the one for 64 bit operating systems if that's what you're running :
http://support.microsoft.com/kb/290301
http://discussions.apple.com/thread.jspa?threadID=2265732&tstart=0
Or there's this one which I've also found useful but 32 bit XP only : http://www.revouninstaller.com/
You'd be doing the forced uninstall which specifically to get program left overs.
For a free 30 day trial there's also this but I haven't tested it as I have the first two : http://download.cnet.com/Total-Uninstall/3010-2096_4-11117407.html?tag=mncol
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Can you open it from the Applications folder?
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Thank you for visiting Apple Support Communities.
You can try an uninstall and reinstall of iTunes to see if that resolves the issue. Your iTunes library will not be deleted by doing this. However, this issue could be a result of multiple issues so an uninstall/reinstall may not resolve this. Below, I have included the best articles that will help you isolate and possibly correct this issue. Process each step and test the results after each step processed.
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/ht1923
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
iTunes: Troubleshooting security software issues
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http://support.apple.com/kb/ts4123
Cheers,
Jason H. -
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Try the following user tip:
Troubleshooting issues with iTunes for Windows updates -
after clicking "yes" to the question "do you want to update itunes now", i waited 2 hours and 15 minutes and it was still "loading". i turned computer off thinking something was wrong. now itunes won't open at all. do i need to download itunes again?
Did you actually download the installer from Apple or did you use Software Update. You can download the installer http://www.apple.com/itunes/download/
Maybe I'm old fashioned but I would consider repairing permissions first using Disk Utility because something caused this to go wrong the first time. And of course make a backup of your whole library first. It shouldn't happen but some have complained about their libraries being wiped out by iTunes updates. Better safe... -
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Already a thread about this problem. Check to see if any of the given solutons here work for you.
https://discussions.apple.com/thread/3381033?start=0&tstart=0 -
My ipod touch needed to be updated so I did and now it won't turn on all it does is show the itunes icon and says toconnect it to itunes so I did and let it be updated and now it wont turn on and I tried resetting but nothing changed.
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
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hey guys,
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any help would be much appreciated really wanting to update my new songs on my iPodNo thats not right, iTUnes uses parts of quicktime to play audio and video. You need to go here and download the stand alone version of quicktime. Now apple has recently changed this page to include quicktime with iTUnes and then qwuicktime only. get the one WITHOUT iTUnes,
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Hey ashleighd07!
Here is an article that will help you troubleshoot this issue:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
Thanks for being a part of the Apple Support Communities!
Cheers,
Braden -
so I've downloaded a tv series from iTunes onto my macbook pro, for some reason the episodes on my iTunes won't play at all. no sound and no images. any suggestions and help?
Hi,
As you have match, I suggest that you create a new library by holding ctrl whist launching iTunes. Select create new library. Sign into iTunes Store and activate match. You will now have access to your music and will be able to stream your music.
Options : get a new external drive formatted for mac and either download music from match or copy music from old drive to new one. Alternatively you could reformat old drive and download music from match - I would not be comfortable using this option as it means erasing drive before being able to use with mac.
Jim -
Invalid Library File - ITunes won't open - AT ALL!!!
hi, need some help! ITunes won't open, at all. Have followed Apple's advice to recreate library (by locating library.xml and moving it to the desktop, while trashing the ITunes library.itl file)ITunes still doesn't open. Connecting Ipod to laptop does nothing either! Any advice would be great!
3G Windows XPHey try this out:
Turn Norton 2005's Personal Firewall OFF, (turn it OFF Permanently until your ready to turn it back on) then click CONFIGURE.
Under the PROGRAMS tab remove any reference to Apple iTunes or iTunes or iTunes Helper Module or anything related. and reboot.
After coming back go back to Norton 2005's Personal Firewall, click CONFIGURE. Under the PROGRAMS tab click ADD at the bottom, a SELECT A PROGRAM
window will pop up. Add the following files one at a time, iTunes.exe, iTunesHelper.exe, QuickTimePlayer.exe, qttask.exe, QTInfo.exe. The last 3 are found
in your Quicktime folder where that is in your system. Click OK. Turn Norton 2005's Personal Firewall ON, and try starting iTunes again.
This worked for me. It seems the Quicktime files were never automatically entered into my Norton 2005's Personal Firewall allowable programs listing. Adding them
manually should help. I also noticed that from my previous version of iTunes the program listed in the Firewall was named Apple iTunes and not iTunes after I upgraded to 6.
Let me know if this works out. -
My phone froze up after last update and I can't use it at all. I think the battery is fried as well. It gets really hot sometimes when I charge it and now it won't charge at all.
Reset, hold both home and power buttons until the iPhone begins to start, usually takes about 10 seconds of holding both buttons. If still nothing try Reset while on Wall Charger, this can take about 20 seconds of holding both buttons while on Charger. If still nothing and you decide to Restore you iPhone with iTunes on computer, you may need to use DFU Mode Restore. Here are steps: Open iTunes on computer. Connect iPhone to computer with USB cable. Hold both Home and Power button, after exactly 10 seconds release the Power Button, keep holding the Home button until iTunes recognizes iPhone in Recovery Mode, usually about 20 seconds time. If the iPhone screen is black, blank this is DFU Mode. Click the Restore button of iTunes. DFU Mode can be difficult to enter sometimes, just keep trying. DFU Mode is a black, blank screen with iTunes saying Recovery Mode.
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I killed a MacBook Pro. Shutdown with flash in drive and now it won't start at all.
I may have killed my MacBook Pro OS X by accidentally restarting with a Flash Drive it it and now it won't start at all. Any ideas?
So it is powering on. You did not state that before. In that case:
Reinstalling OS X Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall OS X: Select Reinstall OS X and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
Also see this if above doesn't work:
Install OS X from Scratch
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Erase the hard drive:
1. Select Disk Utility from the main menu and click on the Continue button.
2. After DU loads select your startup volume (usually Macintosh HD) from the
left side list. Click on the Erase tab in the DU main window.
3. Set the format type to Mac OS Extended (Journaled.) Optionally, click on
the Security button and set the Zero Data option to one-pass. Click on
the Erase button and wait until the process has completed.
4. Quit DU and return to the main menu.
Reinstall OS X: Select Reinstall OS X and click on the Install button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible
because it is three times faster than wireless.
This should install the original version of OS X that came on the machine. -
I have tried to update from Leopard to Snow Leopard using disk. New OS wouldn't load and now laptop won't start at all. Simply get the Apple logo and the clock below and then after about 10 mins the laptop switched itself off. The Snow Leopard disk is a brand new family edition. Error message when attempting to install was that "this software cannot be installed on this disk".
Thanks Fred, but I've tried '''ALL''' that already.
I '''THINK''' I might have found the problem - the Profiles folder has been locked by inherited properties from the levels above. I have had to go all the way up to my User folder and reset ALL the properties from there down to be unlocked so that I could remove the prefs.js file so that it could be recreated on the next launch of FF. Exactly why my User folder is locked in such a way as to stop me/FF making changes when I have been able to alter preferences at will in the past, I don't know ...
So far, so good. I have since done a complete shutdown and when I restarted this morning, FF seems to be behaving itself ...
flashfletch -
I just got a new ipod 5 and when I plugged in the charging cord that came with it, it says it is not supported, and may not charge. It worked the first few times, but now it won't charge at all.
- See:
iPod touch: Hardware troubleshooting
iPhone and iPod touch: Charging the battery
- Try another cable. Some 5G iPods were shipped with Lightning cable that were either initially defective or failed after short use.
- Try another charging source
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genius Bar of an Apple store. The cable as well as the iPod, is covered by the warranty.
Apple Retail Store - Genius Bar
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